Customer Support is the first contact point to customers. The job is to respond to customer enquiries and ensure assistance and guidance are provided to customers for smooth execution of orders or channelling customer queries to relevant team for follow up. 

Duties & Responsibilites

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Participate in the marketing events if needed.
• Participate in new product development if needed.
• Keep abreast of any changes in policies and procedures in timely manner.
• Other ad-hoc tasks as assigned by the superior.