Executive, Customer Service (Mandarin Speaker)
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Rakuten Trade is an award winning online broker that offers trading on Bursa Malaysia, U.S. & Hong Kong Markets via a FinTech platform that combines best practices in both Malaysia and Japan.
Rakuten Trade is the result of a joint venture between Malaysia’s leading independent investment bank Kenanga Investment Bank Berhad and Japan’s Rakuten Securities, Inc. part of Rakuten Group, Inc. ("Rakuten Group'), a global innovation leader
We are Malaysia’s first completely online equities broker offering innovative digital investment opportunities to investors.
Do you thrive in a fast-paced, dynamic environment and are interested in the stockbroking industry? We're looking for passionate individuals to join our team and make an impact!
Duties & Responsibilites
- Upholding a consistently positive, empathetic, and professional approach in all customer interactions.
- Promptly assisting our customer inquiries and engaging with them via diverse communication channels including phone calls, emails, and live chat.
- Efficiently handling the processing of orders, forms, applications, and various requests.
- Documenting customer interactions, transactions, and any feedback or concerns raised.
- Collaborating and liaising with cross-functional teams to ensure seamless project execution.
- Ensuring customer satisfaction through attentive and excellent customer support skills.
- Actively participating in marketing events and contributing to the development of new products where necessary.
- Staying abreast of any updates or modifications to policies and procedures in a timely fashion.
- Undertaking additional responsibilities as delegated by superiors, including ad-hoc tasks to support team objectives.
Qualifications
- Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients.
- Candidates must possess at least a Diploma or Bachelor Degree in Business Administration, Accounting, Finance or equivalent.
- Previous experience in a financial services background or contact centre will have an added advantage.
- Candidates with Module 6 and 7 will have an added advantage but not mandatory.
- Patient and possess excellent communication and problem-solving skills.
- Good knowledge of MS Office and Power Point.
- Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement, change and the challenge to make it better.
- Fresh graduates are encouraged to apply.