Grow With Us

People are at the heart of everything we do and so we believe that these connections must start from within. That is why working at Rakuten Trade will give you unique insights into how a Fintech firm operates. We believe in empowering our team members to think change and initiate change with the aim to create the new norm.

Available Positions

Senior Executive, Data Marketing

APPLY HERE

Job Purpose

The incumbent is responsible in data mining and data analysis to discover insights that helps company identify areas of improvement and seize new opportunities in terms of acquisition and trading. Also, this role will assist in creating educational content around digital trading and support marketing activities such as hosting educational webinars, and campaigns.

    Duties and Responsibilities

      

    Marketing Intelligence

      

    • Perform daily reporting based on available data. i.e. daily business report (account opening, flash reports, revenue reports etc.), daily trading report and ad-hoc reports
    • Liaise with BA team to ensure SQL data extraction is accurate.
    • Liaise with IT team to monitor the progress of business requirements requested by marketing team and customer service team.
    • Execute UAT check before implementation of new business requirement
    • Prepare database for communication
    • Prepare post communication reports to track effectiveness
    • Analyze data and discover insightful information on the customer, such as trend and performance for planning of any future promotion or campaigns.  
        

      

    Education

    • Identify customers’ needs and gaps in our educational content and recommend new topics
    • Write clear marketing copy to educate and promote digital trading
    • Use SEO, videos, webpages, webinars, social media, EDMs, etc to share content.
    • Upload new content to our communication platforms. Update content as needed
    • Coordinate with creative to illustrate articles and ensure brand consistency
      Qualifications
        

        

      • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Marketing/ Economics/ Communication/ Business or equivalent.
      • At least 2-3 year(s) of working experience in the related field is required for this position.
      • Strong data analytics and written communication skill.
      • Strong understanding of current marketing and event concepts, strategy and best practice.
      • Strong knowledge in PowerPoint, Excel and SQL is a must.
      • A team player, digital savvy, creative and out-going personality.
      Special Requirements

          

          

        • Experience in ecommerce, email marketing, and social media
          Database Administrator

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          Job Purpose

          The incumbent will lead development unit/modules, analyse the business requirements, translate into development tasks, plan out delivery timeline and the required resources. The incumbent will also support the ongoing production system, identify the root cause and provide solution.  

            Duties and Responsibilities
              

              

            • Day-to-day management and administration of existing production and non-production database environments; production support, and management of associated system components.
              

              

            • Perform database design, modification, development, security, backup, tuning, optimizing, scaling and maintenance activities all server instances and databases.
              

              

              

            • Analyze and resolve application performance issues in coordination with customers and other technical administrators/leads.
              

              

              

              

            • Develop, plan and establish database performance baselines. Monitor performance trends to identify and correct problems.
              
            • Ensuring integration of SOW requirements and project plans between major project activities.
              

              

            • Document processes, procedures and ensure compliance with the organisation and partner database standards, practices and methodologies
              

              

              

            • Ensure database high-availability as a component of the larger BC/DR plan
              

              

            • Design, implement and support database backup, recovery systems, database migration and archiving systems and procedures.
              

              

            • Implements database security infrastructure and manages user access accounts.
              

              

              

            • Plans, installs and tests software upgrades and patches.
              

              

              

            • Write and optimize tSQL – queries, views, stored procedures and functions
              

              

              

            • Build and support SSIS jobs for process and data flow automation
              

              

              

            • Support and continue to build out the corporate data warehouse

              

              

            • Support and continue to develop business intelligence capabilities: SQL Reporting Services and Crystal reports
              Qualifications
                

                

                

                

              • In-depth experience in more than one database stack. Predominately, SQL Server, Oracle and PostgreSQL.
                

                

                

                

              • Knowledge of UNIX/Linux/Windows operating system internals including familiarity with shell scripting.
                

                

                

                

                

              • Knowledge of database Backup/Recovery techniques including database clustering techniques
                

                

                

                

                

                

              • Experience in financial sector and a degree in BS/BA is required. 8+ years experience and supporting enterprise database applications, specifically all recent versions of MS SQL Server
                

                

                

                

                

                

                

              • Strong background with developing SQL scripts
                

                

                

                

                

                

                

                

              • Expert-level knowledge of supporting databases in a large decentralized financial services organization
                

                

                

                

                

                

                

                

                

              • Experience with high volume and/or ecommerce online platforms preferred
                  Executive, Customer Service

                  APPLY HERE

                  Job Purpose

                  Customer Support is the first contact point to customers. The job is to respond to customer enquiries and ensure assistance and guidance are provided to customers for smooth execution of orders or channelling customer queries to relevant team for follow up.  

                    Duties and Responsibilities
                      

                      

                      

                    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
                      

                      

                      

                    • Responding promptly to customer inquiries.
                      

                      

                      

                      

                    • Communicating with customers through various channels.
                      

                      

                      

                      

                      

                    • Acknowledging and resolving customer complaints.
                      

                      

                    • Processing orders, forms, applications, and requests.
                      

                      

                      

                    • Keeping records of customer interactions, transactions, comments and complaints.
                      

                      

                      

                      

                    • Communicating and coordinating with colleagues as necessary.
                      

                      

                      

                    • Ensure customer satisfaction and provide professional customer support.
                      

                      

                      

                    • Participate in the marketing events if needed. 
                      

                      

                      

                      

                    • Participate in new product development if needed.
                      

                      

                      

                      

                    • Keep abreast of any changes in policies and procedures in timely manner.
                      

                      

                      

                      

                    • Other ad-hoc tasks as assigned by the superior.
                      Qualifications
                        

                        

                        

                        

                        

                      • Candidates must possess at least Diploma or Bachelor Degree in Business Administration or equivalent. 
                        

                        

                        

                        

                        

                      • At least 1 – 2 years working experience in Stock Broking Dealings.
                        

                        

                        

                        

                        

                        

                      • Candidates must possess Dealer Representative License and pass the following examination of SIDC Board:
                        •    Module 6 – Stock Market and Securities Law 
                        •    Module 7 – Financial Statement Analysis and Asset Valuation 
                        

                        

                        

                        

                        

                        

                        

                      • Proficient in Bahasa Malaysia / English / Mandarin.
                        

                        

                        

                        

                        

                        

                        

                        

                      • Patient and possess excellent communication and problem-solving skills.
                        

                        

                        

                        

                        

                        

                        

                        

                        

                      • Good knowledge of MS Office and Excel.
                          Executive, Digital & PR

                          APPLY HERE

                          Job Purpose

                          The incumbent will report to the Head of Marketing to develop and manage the delivery of digital publicity and campaign concepts. 
                          Working in a fast-moving business, as a Digital Marketing & PR Executive, you’ll straddle both Digital and PR scopes, enabling you to deliver truly integrated campaign outcomes that include on and offline PR activity and digital marketing and communication activities. Externally, you will be working closely with key journalists, bloggers and other media influencers, and will be required to grow and maintain your own contacts.
                          You’ll be responsible to ensure quick reach out to customer on any marketing activities maintained in the marketing calendar.  

                            Duties and Responsibilities
                              

                              

                              

                              

                            • Responsible for digital PR initiatives and online community management. 
                              

                              

                              

                              

                            • Responsible for planning and implementing digital PR campaigns in line with
                              business goals.
                              

                              

                              

                              

                              

                            • Regularly research and source partners/influencers, create relationships and maintain a database of online and offline contacts.
                              

                              

                              

                              

                              

                              

                            • Use search and insight tools to support efforts.
                              

                              

                              

                            • Plan, source and evaluate content for multiple social media platforms.
                              

                              

                              

                              

                            • Work with affiliate partners and influencers to hit the account opening and debut KPI.
                              

                              

                              

                              

                              

                            • Work across internal teams to collaborate on creative ideas, online strategy and PR
                              opportunities.
                              

                              

                              

                              

                            • Attending events if necessary.
                              

                              

                              

                              

                            • Working closely with and supporting the Marketing team to ensure seamless digital and PR outcomes (as part of a fully integrated approach.)
                              

                              

                              

                              

                              

                            • Keeping up to date with industry trends, practices, and developments.
                              

                              

                              

                              

                              

                            • Develop communications plans with schedules, identifying key influencers and channels that will increase the client’s online visibility and support business goals. 
                              

                              

                              

                              

                            • Coordinate (administratively) marketing communication initiatives. 
                              Qualifications
                                

                                

                                

                                

                                

                                

                              • Candidates must possess at least Bachelor’s Degree in Business (Major in Marketing) or Mass Communication (Major: PR / Advertising) or equivalent
                                

                                

                                

                                

                                

                                

                              • Minimum 1 year working experience in PR or Digital (internships are included)
                                

                                

                                

                                

                                

                                

                                

                              • Knowledge in both offline and online media
                                

                                

                                

                                

                                

                                

                                

                                

                              • Experience in creating and managing content for social media
                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Strong understanding of key social media platforms and how they are used by individuals and brands
                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Good reporting and analytical skills, and ability to use insight to develop future campaigns
                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Good knowledge of MS Office, Excel & PowerPoint
                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Excellent communication and presentation skills
                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Strong copywriting and language skills (Written and spoken)
                                •    English
                                •    Malay and Chinese (optional)

                                

                                

                                

                                

                                

                                

                                

                                

                              • Energy, enthusiasm and passion for all things digital
                              Special Requirements (if any)
                                    

                                  

                                  

                                  

                                  

                                  

                                  

                                • Strong understanding of on and off-page SEO, FB analytics, Google Analytics  

                                  

                                  

                                  

                                  

                                  

                                  

                                • Clear understanding of online consumer behaviour.
                                  

                                  

                                  

                                  

                                  

                                  

                                  

                                • Previous financial / investment experience

                                  

                                  

                                  

                                  

                                  

                                  

                                • Agency experience
                                  Assistant Manager, IT Security

                                  APPLY HERE

                                  Job Purpose

                                  The incumbent will work with Head of IT Services in managing IT Security and cyber security. Manage all facets of first level support, including line managing first level staff and assets. Ensuring change control and information security procedures are followed across Rakuten Trade. This role also requires in prepare and monitor IT Services budget and costing, strategic planning and audit matters.

                                    Duties and Responsibilities
                                      

                                      

                                      

                                      

                                      

                                      

                                    • Specialize in IT System/Infrastructure Security; implement and monitor security measures for the protection of computer systems, networks, and information to ensure that all IT related security components are implemented in accordance with the compliance against Information Security Policy and Management Standards, Statutory Legal and Regulatory requirements.
                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                    • Oversee all day-to-day IT security incidents/administration/health check current servers and network infrastructure security control. Identify IT risks, threats, and vulnerabilities in the company’s technology infrastructure. Analyze and report computer network/servers/application security breaches or attempted breaches. Investigate security incidents, updates, and documents security control, perform risk assessments, take appropriate action to minimize harm and make recommendations to corrective action. Maintain incident documentation, participate in post-mortems, and write incident reports.
                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                    • Establish and maintains IT security related policies, procedures, and guidelines. Periodically reviewing the security related guideline and control to ensure the efficiency and effectiveness of the information security controls, recommending improvements wherever is necessary. Develop comprehensive reports including assessment-based findings, outcomes, and propositions for further system security enhancement.
                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                      

                                    • Coordinate internal audit team, external audit team and IT team to provide the information as audit request and update the status of audit next step to IT management.
                                      

                                        

                                      

                                      

                                      

                                    • Drive continuous process improvement to all security functions utilizing KPIs and metrics.
                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                    • Advise on security operation controls to systems or applications when it comes to implementing new technology.
                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                    • Perform vulnerability and penetration management program, reporting with risk prioritize, remediation and recommending appropriate solutions.
                                      

                                        

                                      

                                      

                                      

                                      

                                    • Responsible to manage and report to Management on cyber security issue, statistical fault report and status on weekly and monthly basis.
                                      

                                        

                                      

                                      

                                      

                                      

                                    • Participate in DR and BCP simulation including infrastructure, security readiness and checklist.

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                    • Involve and provide feedback on cyber security activity, audit and briefing to regulator and staff.
                                      Qualifications
                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Professional Certificate / Diploma / Degree in Information Technology. 
                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Minimum 6 years of specialize in IT related Security Technologies, IT General Control and IT Processes.
                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Minimum 6 years hands on technical experience in setup/implement/maintain IT security related solution/system, including network security monitoring, NAC, L2/L3 firewalls, routing, switching, IDS/IPS, Proxy, WAF, VLAN, VPN Technology, Endpoint Detection and Response Solution, Backup Solution, Event Management (SIEM) Technologies, Content Filtering, Vulnerability Scans & Management, Encryption Technology, DHCP, DNS, HTTP, SSL, SSH, LDAP, IPSEC, etc.
                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Knowledge of ISO27001, NIST Security Framework, regulator guideline and requirement and IT security control.
                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Certified in Information Security Management System (ISMS) would be advantage.
                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Exceptional communication, problem solving and cross-group collaboration skills.
                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Good command of written and spoken English.
                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Ability to present ideas in business-friendly and user-friendly language.
                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Self-starter with a positive work attitude and be able to work independently.
                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Strong team player with ability to work in a team and as individual contributor.
                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Ability to work on own initiative with minimal supervision, excellent time management, priorities and organizational skills to work on multi-tasks with high sense of urgency and tight deadlines.
                                      Special Requirements (if any)

                                            

                                          

                                          

                                          

                                          

                                          

                                          

                                        • Working on weekend or public holiday (if required).
                                          Executive, Infrastructure Support

                                          APPLY HERE

                                          Job Purpose

                                          The incumbent will work with Manager, Infrastructure Support in managing server, storage, and network infrastructure. Manage all facets of first level support, including line managing first level staff and assets.  The role requires involvement in monitoring system, preventing incidents and recovery activities.

                                            Duties and Responsibilities
                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                            • Responsible for supporting, maintaining, and optimizing Infrastructure and Systems Operation including routine backup, network troubleshooting, office computer and peripherals maintenance.
                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                            • Incident Management: proactively follow up with the IT team members to ensure a quick resolution to all incidents encountered.
                                              

                                              

                                              

                                                

                                              

                                              

                                              

                                              

                                              

                                            • Responsible to manage and report to Management on network infrastructure, daily operations and security issue and status on weekly and monthly basis.
                                              

                                              

                                              

                                                

                                              

                                              

                                              

                                              

                                              

                                              

                                            • Responsible in managing, implementing, and monitoring IPVPN / VPN / WAN, VOIP and firewall configuration.
                                              

                                              

                                              

                                                

                                              

                                              

                                              

                                            • Require planning, acquire, and coordinate installations and patch management of server, network hardware and others infrastructure devices and software.
                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                            • Responsible to manage and ensure optimum performance of server and network devices.
                                              

                                              

                                              

                                                

                                              

                                              

                                              

                                              

                                              

                                            • Be knowledgeable with monitoring dashboard tools such as Icinga, Netflow & PRTG in monitoring data center, system & network performance.
                                              

                                              

                                              

                                                

                                              

                                              

                                              

                                              

                                            • To ensure all issues are acknowledge, respond and provide solution to users within agreed Service Level Agreement (SLA)
                                              

                                              

                                              

                                                

                                              

                                              

                                              

                                              

                                            • Provide periodic statistical fault reports for Head of IT Services apart of weekly management report.
                                              

                                                

                                              

                                                

                                              

                                              

                                              

                                              

                                            • Responsible in monitor and maintains proper inventory of hardware and software license.
                                              

                                              

                                              

                                                

                                              

                                              

                                              

                                              

                                            • Participate in DR and BCP simulation including infrastructure readiness and checklist.
                                                

                                              

                                              

                                                

                                              

                                              

                                              

                                              

                                            • Involve and provide feedback on cyber security activity, audit and briefing to regulator and staff.

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                              

                                            • Periodically review and update IT related policy and procedure.
                                              Qualifications
                                                

                                                

                                                

                                                  

                                                

                                                

                                                

                                                

                                                

                                                

                                              • Professional Certificate / Diploma / Degree in Information Technology. 
                                                

                                                

                                                

                                                  

                                                

                                                

                                                

                                                

                                                

                                                

                                              • Minimum 2 years and above relevant working experience in network and server troubleshooting/ support. Preferable in financial industry is added advantage.
                                                

                                                

                                                

                                                  

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                              • Knowledgeable and experienced in Linux OS, Windows Server OS, Server Virtualization, Storage and Networking devices such as Active Directory (AD), Firewall, Load Balancer, Packet Shaper, switches, TCP/IP, DNS and Files Services.
                                                

                                                

                                                

                                                  

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                              • Administration knowledge of Microsoft Server and Windows platforms, Managing Huawei Network Security / Trouble shooting.
                                                

                                                

                                                

                                                  

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                              • Familiar with network, server operations and regulator guideline such as Securities Commission (SC).
                                                

                                                

                                                

                                                  

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                              • Strong team player with ability to work in a team and as individual contributor.