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Rakuten Trade
Rakuten Trade
LOGIN OPEN AN ACCOUNT
Market Information Stock Information
  • GET STARTED
    Open An Account Video Tutorials Tip Sheets Help Centre Fees Trading Channels
  • INVESTING
    Accounts Fees Trading Channels Services Products
  • KNOWLEDGE
    Market Reports Research Reports Investment Idea Videos Trading Explained (Videos)
  • MARKETPLACE
    Rakuten Trade Points Campaigns Events What's New
  • ABOUT US
    Get To Know Us Contact Us Careers Whistleblowing Feedback

FAQs

General Information Contra Account Account Opening Nominee Account Deposit and Settlement Trading Cash Withdrawal Share Transfer SIDREC Corporate Action Rakuten Trade Points Common Reporting Standard Change of Personal Details Account Closing iSPEED.my System Security Day Trade Rebate Program Cash Deposit & Get Rewarded Open An Account & Get Rewarded 1st Trade & Get Rewarded Leveraged and Inverse (L&I) Exchange-Traded Funds (ETFs)
What is Rakuten Trade?

Rakuten Trade is Malaysia’s first full-fledged online equity broker. We provide to investors access to an integrated online share trading platform that includes account opening, trade execution,settlement & confirmation, research & trading ideas as well as rewards and knowledge.

Rakuten Trade is the result of a collaboration between Rakuten Securities, Inc. (Japan) and Kenanga Investment Bank.

Who can have access to Bursa Anywhere?

Bursa Anywhere is accessible by all. However, transactional services are made exclusive to individual depositors of Bursa Malaysia Depository who have a direct CDS account and are registered as users of Bursa Anywhere hence for account in Rakuten Trade is not applicable for this  apps.

How do I contact you?

You may contact our customer service via email at customerservice@rakutentrade.my or call to our toll free number 1-800-88-6001 (Local), +603 2110 7110 (Overseas).

How do I make a complaint?

You can send an email to CustomerService@rakutentrade.my on the issue / challenges faced within 48 hours of the incident for further investigation. We will respond via email accordingly.

Where is your office located and can I come to your office?

We are a full-fledged online equity broker and can provide assistance via customerservice@rakutentrade.my or via toll free 1-800-88-6001.

How do I login to Rakuten Trade online trading?

Login access can be found on the Rakuten Trade's main page at www.rakutentrade.my. Enter your username and password.

Can I access Rakuten Trade online platform when I am abroad?

Yes, you can access our online platform via the website or mobile phone app iSPEED.my

How to unsubscribe from Rakuten Trade promotional email?

You may unsubscribe from our promotional email via Setting on the member screen:

1. Log-in into Rakuten Trade

2. Go to "Setting"

3. Select "Preferences "

4. Click "Mail Setting"

6. Uncheck "Promotion Email"

7. Click "Save" to unsubscribe from future promotion email.

Will RT service fees and/or charges be taxable under Service Tax?

Yes, 6% and Services Tax (ST) will be imposed on brokerage fees.

What are the service fees and/or charges which are exempted from Service Tax?

The following services are exempted from ST:

I.CDS Account Opening Fee

II.Corporate Action Fee

III.CDS Share Transfer Fee

IV.All charges to our services except for brokerage fees

If you are unsure whether your transaction(s) is(are) taxable, please contact our Customer Service at Toll-Free 1-800-88-6001

What is Contra Account trading?

A Contra Account allows you to buy shares based on available cash and/or collateral shares value after hair cut at a higher multiplier depending on type of counters intended to buy.
Outstanding purchase(s) need to be settled within 2 (two) trading days after the transaction date (T)

How do I apply for a Contra Account?

You can apply via our website (www.rakutentrade.my) or via our iSPEED.my app. 

It is a 4-step registration process that require you to provide the following documents.

·    IC front and back

·    1 month bank statement (individual)

·    1 month income evidence

What are the income evidence I need to provide during the registration of Contra Account?

 

 

 Group

 

Type of evidence (either one)

 Employed  

Latest 1-month salary slip OR

Income tax returns or latest 1-month bank statement (full details transaction)  

 Self-Employed  

Income tax returns OR

Latest 1-month bank statement (full details transaction) 

 

 Not-in employment  

Income tax returns OR

Latest 1-month bank statement (full details transaction)  

 Retired  

Income tax returns OR

Latest 1-month bank statement (full details transaction)  

 Student  

Latest 1-month bank statement (full details transaction)  

What should I do if I do not have any income evidence to open a Contra Account?

Income evidence is mandatory when opening a Contra Account but you can provide latest bank statement as income evidence as well with Rakuten Trade.

How much do I need to pay to open an account? 

The standard CDS account opening fee charged by Bursa Malaysia is RM10.00. 
If I am an existing Cash Upfront Account holder, how do I apply for a Contra Account?

You just need to log in to your account and on your dashboard select Contra Account to complete the additional financial profiling page. Then provide us with income evidence before paying the RM10.00 Bursa Malaysia CDS account opening fee.

What will happen if I have paid RM20.00 for both a Cash Upfront Account and Contra Account but one of the accounts was denied?

The CDS fee of RM10.00 will be refunded into your payment card upon account rejection.

If I am an existing client, do I need to resubmit all documents for a Contra Account opening?

No. You only need to share the one additional document which is your income evidence.
Can I open a joint Contra Account?

No, only individual Contra Accounts are allowed.

What types of assets can I use as collateral?

Only cash and /or shares can be used as collateral.
Can I transfer my shares from my Cash Upfront Account to my Contra Account?

Yes, you can. By paying the CDS share transfer fee of RM10.00 per counter.

Does Rakuten Trade accept fixed deposits from other banks as collateral?

No, we only accept cash and/or shares as collateral.

Am I entitled to dividends, rights and / or bonus with a Rakuten Trade Contra Account?

Yes.

Can I withdraw cash from my Contra Account?

Yes, you can by selecting “MY ACCOUNT” and under "Contra " select “CASH WITHDRAWAL” to proceed with the withdrawal process subject to whether there is/are any outstanding purchases and/or any losses or potential losses that may occur.

How do I compute the collateral value of the cash and/or collateralized shares?

- Cash collateral value 100% (no hair cut)

 - Main Market collateral value 80% (20% hair cut) **

 - ACE Market collateral value 50% (50 % hair cut) **

- Warrants, ICULS, REIT’s collateral zero value (no value)

 ** subject to internal valuation of the individual stock

 

 

 For example,

 · Cash RM10,000 = RM10,000 in collateral value

 ·  Main Market shares RM10,000 = RM8,000 in collateral value

 ·  As such your collateral value is RM18,000

 

How will my trading limit be computed?

The trading limit is determined by the multiplier of the intended share purchased, set at 3 times or 5 times on top of the trading limit derived from cash collateral value and/or collateralized securities.

 

 For example,

·  Total value of cash + collateralized shares value after price capping = RM18,000

·   Intended share purchased provide 5 X multiplier = RM18,000 x 5 = RM90,000

·   As such you will be entitled to RM90,000 trading limit.

How do I know which companies qualify for a 5X multiplier?

Only selected shares on Bursa Malaysia FTSE 100 will qualify for a 5X multiplier.  You can check the shares multiplier at “STOCK INFO” and in “order pad”.

Is there any restriction on the stocks that I can trade using my Contra Account?

Rakuten Trade Contra Account clients are unable to trade the following:

·  LEAP

·  All ETF

·  Loan bond

·  Warrants (1 Month to expiry)

Can I submit a GTD order for Contra Account transactions?

No.

How can I increase my trading limit?

Contra Account trading limit can be increased by depositing additional cash and/or transferring shares into the account as collateral.

What are the charges imposed on my Contra Account transaction?

We charge a brokerage fee (plus 6% ST) and standard charges for buy/sell transactions. Please refer to our website on "Fees" section

When do I need to settle my outstanding purchases?

Outstanding purchase Contract settlement must be made on/before the second market day (T+2) before 5pm.

What will happen if I fail to settle my outstanding purchases by T+2 trading day / after 5pm?

Your outstanding buy contract will be force sold on the third market day T+3 morning. 

Will there be extra charges for force selling of outstanding purchases?

No.

Will Rakuten Trade notify me in the event of force selling of outstanding purchases?

Yes via an email to your registered email address.
Can I still pay the outstanding purchases on T+3 trading day?

No. Payment for outstanding buy must be made by the second trading day (T+2) before 5pm, otherwise unsettled outstanding buy will be force sold on the third trading day (T+3) in the morning.

 

Note: T-day in this context is the day you bought the stock.

Can I pick and choose to settle certain outstanding purchases?

Yes. You may pick and choose to settle certain outstanding purchases latest by second trading day (T+2)

 

Note: T-day in this context is the day you bought the stock. T+2 is two (2) trading days after you have bought the stock.

Can my outstanding purchases be eligible for auto pickup?

No. Please log into your dashboard, select “MY ACCOUNT” > “Contra” > “OUTSTANDING” > “PICKUP STOCK” > Select and mark the outstanding purchase(s) you wish to settle > Click “CONFIRM” to complete the settlement process. Please note that Rakuten Trade pickup rules will always be based on “Current Cash Balance” on Member Screen.

Notes:
Current Cash Balance: The latest snapshot of the Cash Balance of a trading account.

 

Will the Contra loss be deducted from my available funds automatically?

Yes on the same day as the sales of the outstanding purchases.

What happens if the available cash in my Contra Account is insufficient to settle the Contra loss?

We will force sell your collateralized shares on the sixth trading day (T+6) from the transaction date of the outstanding purchases.

 

What happens if both the cash and collateralized shares of Contra Account are not sufficient to settle the Contra loss?

We will utilize the available cash and/or force sell the shares in your Cash Upfront Account (if available) on the sixth trading day (T+6) from the transaction date of the outstanding purchases. A Letter of Demand will be issued on the seventh trading day (T+7) if there is/are unsettled outstanding Contra losses.

 

Note: T-day in this context is the day you bought the stock.

What happens if there is a late payment on my Contra loss?

An interest charge of 6% per annum on the outstanding Contra loss will be charged until the amount is fully settled.
How do I view for my contra gain or contra loss?

You can view your contra gain or contra loss at the end of the trading day by viewing your contra statement, available on our website.

Do you determine contra gain and contra loss based on First In First Out (“FIFO”) basis?

Yes.

What happens to my asset(s) upon my demise?

In the event of death, all instructions and other monetary instruments shall continue to be honored until the Company receives notice in writing of the Client’s demise. At this point, the Company shall be entitled to sell-out any outstanding purchases / losses (which have not been paid for). Fees associated with the transferring of shares / trade activities made upon the request by the executor(s) or administrator(s) of the deceased’s estate will be funded by the balance funds available in the account.

For more information, kindly refer to our Terms & Conditions, Clause 15.3

Where can I find the Terms and Conditions (“T&C”) for Contra Account?

Our T&Cs are at https://www.rakutentrade.my/files/tnc.pdf

Who do I contact if I have other questions about Rakuten Trade’s Contra trading?

Please contact our Customer Service at customerservice@rakutentrade.my  or via toll free 

1-800-88-6001.

What is contra gain / loss?

Contra gain / loss means when the outstanding buy(s) is/are sell off to the market before settlement date and/or force selling which may result in either gain or loss.

How will my contra gain and contra loss affect the trading limit during the trading hours?

Contra gain or contra loss will increase or decrease the trading limit respectively in real time during the trading hours.

How can I view the setoff of contra gain and contra loss?

You may view or download "SET-OFF STATEMENT" at the end of the trading day from our web trading platform.

Go to “MY ACCOUNT”

Click on “MY STATEMENT”

Select “Setoff Statement” at Document Type and click the “Show” button

Finally, select “view” or “download” statement.

When will my Contra gain / loss be reflected in my account?

Contra gain will be credited into your account after 2 (two) trading days upon selling (T+2) the outstanding buy contract(s).
Cash balance will be automatically deducted from your cash balance available when there is/are realized loss occurred after selling the outstanding buy contract(s).

Who is eligible to open a Rakuten Trade account?

Any individual aged 18 years and above (except those who have been declared bankrupt) with a Malaysian bank account and credit/debit card issued locally.

How long does it take to process my account opening application?

Account opening applications will be processed on the same day within two hours, provided all documents are completed and submitted.

Account applications received after 4.00pm will be processed the next business day.

I’ve forgotten my username and password. What do I do?

You can click on “forgot username” or “forgot password” and proceed accordingly. Your ID and/or password will be sent to you via the email address you registered at the time of account opening.

Please ensure you create a secure password:

*Must be 8-12 characters

*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter 

*Must include at least 1 special characters from (!@#$%&*)

What happens if I wrongly enter my password more than 5 times?

You can click on “forgot password” and follow the instructions. Your temporary password will be sent to you via your registered email address.

Please ensure you create a secure password:

*Must be 8-12 characters

*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter 

*Must include at least 1 special characters from (!@#$%&*)

What should I do if I have forgotten my trading pin?

Please logon to the members page via www.rakutentrade.my and then click “Settings”, select “change trading pin” and proceed accordingly.

What documentation do I need to upload to open an account?

You need to upload the following to our website:

⦁ Photocopy of your identity card (NRIC front and back) or passport

⦁ Individual /or Joint bank statement from a local bank

   and

⦁ Proof of corresponding address (ie: utility bill, telco bill, etc) if different from your permanent address

Can I open a trading account with Rakuten Trade if I already have a trading account with another broker?

Yes, you can.

What is a CDS account and the cost?

The Central Depository System (CDS) acts as a means of representing ownership and movement of securities.

Standard fee of RM10.00 to open a CDS account will be applied.

Can I start trading immediately after submitting my online trading account application and the required documents?

Yes, you are able to start/begin trading immediately after your account has been activated and after depositing the required collateral/deposit into your trading account.

Can I open an account if I don’t have a source of income or/ am unemployed?

Yes. You can use your bank statement and will need to declare your source of funding.

How much is the account opening fee and how do I pay for that?

You will need to pay the CDS account opening fee of RM10.00 which is set by Bursa Malaysia Depository Sdn Bhd (formerly known as Malaysian Central Depository Sdn Bhd / MCD). You can make payment only via your debit or credit card. 

How do I get notified when my account has been created?

You will be notified through your registered email address.

What are the required documents for foreigner to open Rakuten Trade account?

Foreigner can be classified either as Resident or Non-resident.

 

A resident is classified as:

A citizen of Malaysia, excluding person with PR abroad and resides abroad

A non-citizen of Malaysia who has obtained PR of Malaysia and resides in Malaysia


A non-resident is classified as:

Any person other than a resident

A Malaysian citizen with PR abroad and resides abroad


Foreigner (resident) in Malaysia

   *All documents submitted must be in English language 

Documents

Examples of source documents

Proof of Personal Identity

Passport Image

Bank Details/Statement

Bank Statement Image (Individual/Joint Bank Statement from bank incorporated in Malaysia)

Proof of Permanent Address (Foreign/Local)

-Foreign Address



-Malaysian Address

Applicant can choose either Malaysian Address or Foreign Address as permanent address

Applicants' Identity Card with Foreign Permanent Address

OR

Any statement with Foreign Permanent Address

VISA with stated address to prove stay in Malaysia

-E.g. Working Visa

-E.g. Marriage Visa AND NRIC OR Utility Bill of Malaysian husband/Malaysian wife

-Permanent Resident Card and etc

OR

Applicant's Tenancy Agreement in Malaysia

Proof of Mailing Address (Foreign/Local)

-Foreign Address

-Malaysian Address

Applicant can choose either Malaysian Address or Foreign Address as mailing address

Any statement with Foreign Mailing Address

Any statement with Malaysian Mailing Address E.g. Utility Bills


Foreigner (non-resident) outside Malaysia

Documents

Examples of source documents

Proof of Personal Identity

Passport Image

Bank Details/Statement

Bank Statement Image (Individual/Joint Bank Statement from bank incorporated in Malaysia)

Proof of Foreign Permanent Address         

Applicant's Identity Card with Foreign Permanent Address

OR

Any statement with Foreign Permanent Address

Proof of Foreign Mailing Address

Any statement with Foreign Mailing Address


What is an inactive account?

An account is said to be inactive when there are deposited securities in the account but with no debit or credit entries in the depositor's account for at least 36 consecutive months from the date of the last entry made. Once your account has been designated as inactive, you may continue to perform all forms of CDS transactions which are available to the depositors except for outward transfers and trade activities. Your securities will still remain in your CDS account after your account is designated as inactive.

What is a dormant account?

An account is designated as dormant when there is nil balance in the account and there has not been any debit or credit entry in the depositor's account in the 36 months after the date of nil balance. Once your account is designated as dormant, you will not be able to use that account to perform any kind of CDS transactions under the Rules of Bursa Malaysia Depository.

What is a Nominee Account?

A nominee account is a securities account opened by an authorised nominee in accordance with Bursa Rules. With Rakuten Trade, your CDS account is held under a company's name KENANGA NOMINEES (TEMPATAN/ASING) SDN BHD RAKUTEN TRADE SDN BHD FOR [CLIENT NAME]

What are the services and charges of a Rakuten Trade nominee account?

       General

Types

Rakuten Trade Nominees Account

Account Name

Kenanga Nominees (Tempatan) Sdn Bhd Rakuten Trade Sdn Bhd for [customer name]

IPO Application

No, you cannot apply for an IPO

Annual Report

Sent to KIBB Nominee

AGM/EGM

To attend AGM/EGM, simply email your request to Customer Service ten (10) working days before the AGM/EGM

E-dividend

No e-dividend. Your dividend(s) will be credited into your Rakuten Trade account

Corporate Action Exercise

Handled by Rakuten Trade based on customers instructions from the website (online). No handling fee imposed.

   

Corporate Actions

Types

Rakuten Trade Nominees Account

Dividend

RM0

Rights Issue, Share Consolidation or   Share splits

RM0

Call Warrant Expiry Or Charges (in the money)

RM0

Loan Stock Conversion

RM0

Warrant Conversion

RM0

Capital Distribution / Repayment

RM0

Execution of Proxy / Bonus Issue

RM0

General Offer

RM0

Transfer Out

RM10.00 (per counter)

Transfer In

RM0 '-Entitled for 100 RT points

AGM / EGM

RM0

 

Note: Exclude all out of pocket expenses / charges / fees and other miscellaneous charges levied / charged by authorities, regulators, registrars, banks, service providers and custodian agents.

 

Applicable to all Nominees accounts

-          You cannot apply for an IPO

-          You will not receive annual reports/ dividend vouchers directly from the Registrar (you need to request manually from us via a call/email)

-          Corporate Actions will be handled by Rakuten Trade based on your instruction (via online subscriptions/email/ phone call)

-          Your dividend(s) will be credited into your Rakuten Trade account at least five (5) working days

Who holds my unused funds?

Your cash will be kept separately in a trust account with Kenanga Investment Bank

 For more information please refer to the following clauses extracted from our Terms and Conditions:

 

 Clause 9 TERMS AND CONDITIONS GOVERNING THE CLIENT TRUST ACCOUNT

9.1 The Client’s trust account is subject to the Company’s continued discretion to grant, maintain and operate. The Client represents and warrants that the Client has full power and capacity to open the Client’s trust account and will not by so doing contravene or result in a default under any provision of any applicable Laws and Rules or of any judgment, injunction, order, decree or agreement or instrument binding upon the Client.

9.2 In addition to, and not in derogation of the terms and conditions set out herein, the Client hereby irrevocably and unconditionally agrees to the following in respect of the Client’s trust account:

9.2.1 That all monies which have been deposited into the Client’s trust account shall be dealt with in accordance with the terms Clause 6.1.4; The Client hereby further authorizes the Company to utilise part or all of any monies as may be held by the Company under any trust relating to Client's monies (including monies paid into the trust account pursuant to Section 111 of the CMSA) to set-off the debit balance in any of Client’s Account(s);

How will Dividends be deposited into a nominees account?

As a Rakuten Trade nominees account holder, you will receive an email notification once your dividend payments are transferred into your account. The dividend will be reflected in your transaction history screen under “Dividend”.

How do I participate in corporate actions exercises?

You have to manually opt in to participate in corporate action exercises by either opting in online via My Account > Corporate Action Subscription, by calling our customer service at toll-free 1-800-88-6001 or by emailing us at customerservice@rakutentrade.my

How long will my online deposit transfer take place?

Online deposit transfer via our portal normally will take place immediately. However, it is subjected to your bank account status/ balance/ bank processing time and the deposit transfer must be sighted into our bank account.

If you have made the transfer and your RT account still not updated after two(2) hours, please contact us immediately, and we will do our best to confirm your online deposit transfer status.

What currency is used to purchase shares on the Rakuten Trade platform? 

Ringgit Malaysia only.

Can I do an online bank transfer into my account?

You can deposit funds of RM30,000 and below via online bank transfer. For deposits above RM 30,000 you will need to go to the bank.

 Go to “My account >> Cash Deposit>> select Online Deposit” and proceed accordingly.

How do I transfer money into my account if it is more than RM30,000? 

For deposits, more than RM30,000, you can either deposit funds into your account via personal cheque (deposit into the Cheque Deposit Machine) or over the counter (Interbank Transfers, Remittance /telegraphic transfer and Interbank GIRO).

 Cheque deposits will be processed upon cheque clearance (depending on bank’s processing time) while Interbank (IBG) over the counter deposits will be processed within 1 hour (or upon fund sighting). For cheque and/or IBG deposits, you are required to upload the deposit details/slip to your dashboard.

The fee for over the counter deposits is dependent on the respective bank charges. There is no limit for each deposit/transaction.

 Go to “My account >> Cash Deposit>> select Offline Deposit” and proceed accordingly.

Cash deposits via ATM machine and third party payment shall be rejected.

Can I deposit a cheque?

Effective 23 June 2017, Rakuten Trade accepts personal cheque deposit via bank counter or cheque deposit machine (“CDM”)

Steps:

Step 1: Take a picture /scan the cheque

Step 2: Upload multiple files (press control + select multiple file)

Step 3: Take a picture /scan the receipt or deposit slip received from the bank.

Step 4: Upload multiple files (press control + select multiple file)

The funds will be credited into your Rakuten Trade account upon clearance of the cheque (depending on the bank's processing time frame).

Deposits made on public holidays/weekends will be processed the next business day.

Sample attachment of the cheque:

 

 Sample from receipt of cheque deposit machine:

 

Should you have any queries, please feel free to contact us at 1-800-88-6001 or customerservice@rakutentrade.my

Will I receive contract notes or monthly statements? 

No. You can view your daily trade statement via our website, by logging onto your online trading account “My account”, “My Statement”. Monthly statements will be updated into “My Statement”

What are the brokerage rates and fees charges? 

Normal Brokerage (via Web/ iSPEED.my)

⦁ Below RM1,000.00 = RM7.00* per transaction

⦁ Between RM1,000.00 to RM9,999.99 = RM8.00* per transaction

⦁ Between RM10,000.00 to RM99,999.99 = 0.10% of trading value*

⦁ Equal / above RM100,000.00 = RM100.00* per transaction

*6% ST will be imposed on brokerage fees

Assisted Brokerage (via Customer Service: RM30.00 + Normal Brokerage)

⦁ Below RM1,000.00 = RM37.00 * per transaction

⦁ Between RM1,000.00 to RM9,999.99 = RM38.00 * per transaction

⦁ Between RM10,000.00 to RM99,999.99 = 0.10% of Trading value* + RM30.00

⦁ Equal / Above RM100,000.00 = RM130.00* per transaction

*6% ST will be imposed on brokerage fees

Other Fees

⦁ Clearing Fee: 0.03% up to a maximum of RM1,000.00 per contract

⦁ Stamp Duties: RM1.00 for every RM1,000.00 in trading value (maximum amount of RM200.00 per contract)

⦁ CDS Fee: Account Opening RM10.00 per CDS

⦁ Transfer of Securities RM10.00 per counter

⦁ Services Tax (ST): 6% of brokerage fees

Stamp duty exemption for Small and Mid Cap shares

Q1: Will I be charged stamp duty fees if I trade Small and Mid Cap shares on Bursa Malaysia?

The stamp duty exemption will be applicable for trading of companies listed on Bursa Malaysia Securities with a market capitalization ranging between RM200 million and RM2 billion as at 31 December 2018 for eligibility in 2019. For eligibility in 2020 until 2021, the companies will be based on their market capitalization as at 31 December 2019 and 2020 respectively. The list of companies will be static until the annual review.    

Click http://www.bursamalaysia.com/misc/system/assets/24049/Mid_Small_Cap_PLCs_(Mkt_cap_of_200_mil_to_2_bil)_Dec2018_V1.0.pdf for the full list.

 

Q2: What if I trade blue chip shares or warrants? Is the stamp duty fee also exempted?

If you trade in blue chip shares or warrants, you need to pay the stamp duty.  The stamp duty is only exempted for trading in Small & Mid Cap shares.

         

Q3: Why do we have to pay stamp duty fees and how much are we charged?

A stamp duty is a required tax placed on legal documents, usually in the transfer of assets. It is chargeable on transactions through Bursa Malaysia at RM1 per RM1,000 share value to a maximum of RM200.

 

Q4: How does the stamp duty fee exemption benefit me?

The stamp duty fee exemption benefits investors as it reduces the total fees that are charged which is determined based on the transaction value.

 

Q5: What other fees do I have to pay in addition to the brokerage fee and can these be waived also?

Other than the brokerage fee, you must pay a clearing fee of 0.03% on your transaction value (up to a maximum of RM1,000) which currently cannot be waived.

 

Q6: How will I know that I have not been charged the stamp duty fee?

It will be reflected in your trade statement where all charges billed are itemised.

 

Q7: How often will the exemption list change?

There is a predefined list of shares set by Bursa Malaysia that will change annually as it is based on recorded market capitalisation of the previous year.

 

Q8: Does it apply for when I buy, sell, collect dividends, etc or is it only applicable for when I buy shares?

The stamp duty exemption is ONLY applicable for the buying and selling activities made on Small and Mid Cap shares.

What is BURSA’s settlement period rule?

Bursa Malaysia ‘s settlement period rule subjected to type of contract. Refer to the details below;

Type of Contract: Ready Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T + 1 by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 2, no later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 2, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 2, no later than 12:30pm

5.     Selling Out: T + 2, from 12:30pm until T + 3

 

Type of Contract: Immediate Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T  by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 1, not later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 1, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 1, no later than 12:30pm

5.     Selling Out: T + 1, from 12:30pm until T + 3

 

How can I increase my trading limit? 

Your trading limit is dependent on available cash in your Cash Upfront Account. To increase your limit, please deposit funds accordingly. 

Will my deposit earn interest? 

Yes, at 2.25% p.a. calculated on daily rest, credited monthly into your account.

Are there any charges via FPX? 

Yes, the charges of 30sen per transaction, however the charges will be absorbed by Rakuten Trade.

What is the minimum deposit amount? 

There is no minimum amount, however your trading limit is subjected to your available deposits in your Cash Upfront Account.

Where can I learn more about the new Bursa settlement cycle?

You may refer to Bursa Malaysia at here

Is there any special arrangement on buying and selling GOLDETF (0828EA) for Cash Upfront account?

In order for our clients to buy GOLDETF (0828EA), Rakuten Trade will have to grant “BUY” limit manually for GOLDETF (0828EA). Clients will have to call in to our Customer Service Department to effect the trade. The process of granting “BUY” limit will take at least 2 (two) working hours. Once the window for “BUY” order on GOLDETF (0828EA) has been granted, Customer Service Representative will then proceed to contact the client. The client will have to place the “BUY” order within 15 minutes. The window of the “BUY” order will be closed after 15 minutes. The same process applies to amendment on the “BUY” price.

Similarly, for our clients to sell GOLDETF (0828EA), Rakuten Trade will have to grant “SELL” limit manually for GOLDETF (0828EA). As such, the client will have to call in to our Customer Service Department to effect the trade. Once the window of “SELL” order has been granted, Customer Service Representative will contact the client. The client will have to place the “SELL” order within 15 minutes. The window of the “SELL” order will be closed after 15 minutes. The same process applies to amendment on the “SELL” price.

Clients may call to Rakuten Trade’s Customer Service Department from 8:00AM to 3:30PM at 1800-88-6001 (Local) or +603 2110 7110 (International). Rakuten Trade does not accept order instruction via email. Any GOLDETF (0828EA) order(s) placed by clients without the special arrangement as described on the above will not be matched. Rakuten Trade will not be liable if the client fails to inform Rakuten Trade to effect the trading instruction above for GOLDETF (0828EA)

Is there any special arrangement on buying and selling GOLDETF (0828EA) on Contra Account?

Client is not allowed to trade on GOLDETF (0828EA) on contra account.

What is BURSA MALAYSIA’S trading hours?

1st Session

Pre-opening: 8:30am

Opening and continuous trading: 9:00am

Closing: 12:30pm

 

2nd Session

Pre-Opening: 2:00pm

Opening and continuous trading: 2:30pm

Pre-closing: 4:45pm

Trading at last: 4:50pm

Closing: 5:00pm

How can I learn more about online trading? 

You can refer to the videos on our website “Customer Service”, “Videos” or via our Rakuten Trade YouTube Channel.

What is a trading pin? 

A trading pin is a six-digit pin used as a security feature to trade online.

When can I submit my trade orders?

You can submit your orders from 8:30am until 5:00pm for the day’s orders, Monday to Friday.

After trading hours – You can key-in orders after business hours and your orders will be in a pending queue status, the orders will take effect the next business day. On trading days, 5:00pm-6:00pm, no orders will be accepted due to system maintenance.

Does Rakuten Trade accept my trade orders via email? 

No. Rakuten Trade does not accept trade orders via email.

Who is responsible for my investment decisions and trading activities?

As Rakuten Trade business is an all-in-one seamless and automated platform, you are responsible for executing your own investment and trading ideas end-to-end.

How do I amend my order? 

You can amend your unmatched order at “Order Status”.  Select the order you wish to amend /or cancel and execute as per instructions.

How do I know my orders have been matched? 

Under the order status section, it will be shown under "Status" column.

 

Glossary:

⦁ New: New Order submitted by the customer pending submission to Order Management System (OMS)

⦁ Sent: Order has been sent to BURSA by Rakuten Trade order routing system and is pending BURSA acknowledgement.

⦁ Acknowledged

   i) New Order received, has been acknowledge by BURSA and is queuing for matching

   ii) Replacement Order received and acknowledged by BURSA. Currently is queuing for matching.

⦁ Matched: Order fully matched

⦁ Partial Matched: Order partially matched

⦁ Partial Cancelled: Order partially matched. Balance that is unmatched has been successfully replaced or cancelled by the Customer/ cancelled by BURSA

⦁ Rejected: Order has been rejected by BURSA

⦁ New AMO: After Market Order. Order has been submitted after 5:00pm/ before 8:30am/ on a public holiday.

My Order Status screen is not updated. Is Rakuten trade going to compensate my loss? 

Rakuten Trade does not accept any responsibility or liability whatsoever in respect of any loss or damage that you may incur using the Rakuten Trade platform.

If you encounter a system related issue, please immediately contact us at customerservice@rakutentrade.my or via toll free 1-800-88-6001.

What are the minimum/maximum number of shares that I can place per order?

The minimum number of shares that you can place is 1 share (for Odd lot) and a minimum of 100 shares (for board lot), whereas the maximum number of shares that you can place in a normal board lot order is 5,000 (500,000 shares).

Does Rakuten Trade allow odd lots to be traded online? 

Yes.  

Can I short sell via the Rakuten Trade website? 

No.

Can I carry out a Direct Business transaction online? 

No as they are not facilitated by Rakuten Trade.

What if I cannot place my online order via web or iSPEED.my? 

You can request for assistance to execute your trade by calling us at 1-800-88-6001 to place your order(s). However, do note that you will not be eligible for our lowest brokerage rate if your order is placed offline (assisted trading). 

What is 5 Market Depth?

5 Market depth displays 5 levels of current best bids and asks price of a particular stock. You can view 3 levels of market depth at no cost on Rakuten Trade’s website. 

Terms and Conditions Apply

Can I apply for 5 market depth? 

Yes. You can. You will enjoy five market depth for first three (3) months from the activated date.

You will be able to enjoy five market depth one (1) calendar day after the Transaction Date* which is valid for thirty calendar days.

 You may subscribe RM2.00 for five market depth which is valid for thirty calendar days from/on the date you purchased. 

Notes:
Transaction Date*: The date you purchased/sold the shares

How long are my orders valid? 

There are 2 types of orders, Day Orders and Good till Date (GTD) Orders. All day orders submitted are only valid for the trading day. GTD orders will be carried forward continuously each trading day until the expiry date selected upon order execution of orders are unfilled / unmatched. The GTD order is valid up to 30 calendar days only.

Can I create my favourite Stock Watch list? 

Yes, you can create up to 10 sub-folders consist of 100 stocks in each folder. A total of 1,000 stocks.

Can I apply for an IPO using Rakuten Trade account? 

No as your account with Rakuten Trade is a Nominees Account.

Can I use my family or spouse account to trade? 

No. Trading on behalf is prohibited.

What is the subscription fee for Rakuten Trade online trading access?

Currently, Rakuten Trade online trading access is offered at no cost. However, the standard brokerage fee (plus 6% ST) will be imposed and we reserve the right to impose any charges with prior notice.

What is Rakuten Trade market order?

To address extraordinary market volatility in the equity market, Rakuten Trade has implemented a market order mechanism (price band) that will prevent trades to exceed our customer's available trading limit. Trade cost will be calculated at a 30% higher than the current market price.

The following is the mechanism of Rakuten Trade market order:

 

Current Market Price Rakuten Trade Market Order Price Band Percentage Minumum Trading Limit Require
RM1.00 30% (above) RM1.00+30%+Brokerage(plus 6% ST)+Stamp Duty+Clearing Fees
Below RM1.00 RM0.30 (below) RM0.90+0.30+Brokerage(plus 6% ST)+Stanp duty+Clering Fees

 

* Price band percentages will be 30% above the market price, as such customer trading limit should have a minimum of RM138.50 in order to purchase 1 board lot of 100 units of shares.

What is the LEAP Market? 

The LEAP Market is a new market introduced by Bursa Malaysia aimed at facilitating access by small and medium-sized enterprises to raise capital from the capital market.

It is a qualified market mainly for Sophisticated Investors.

Who can trade on the LEAP Market?

Only Sophisticated Investors are allowed to trade on the LEAP Market.

How do you define Sophisticated Investors?

Sophisticated Investors are defined as follow: -

 

Entities

- a company that is registered as a trust company under the Trust Companies Act 1949 which has assets exceeding RM10,000,000 under management; or

- a corporation that is a public company under the Malaysia Companies Act 2016 which is approved by the Securities Commission Malaysia to be a trustee under the Capital Markets and Services Act 2007 and has assets exceeding RM10,000,000 under management.

- a corporation with total net assets exceeding RM10,000,000 or equivalent in foreign currencies based on last audited accounts; or

- a partnership with total net assets exceeding RM10,000,000 or its equivalent in foreign currencies.

 

Individual

- an individual whose total net personal assets exceeds RM3,000,000 or equivalent in foreign currencies, excluding the value of the individual’s primary residence; 

- an individual who has a gross annual income exceeding RM300,000 or equivalent in foreign currencies in the preceding twelve months; or

- an individual who, jointly with his or her spouse, has a gross annual income exceeding RM400,000 or equivalent in foreign currencies in the preceding twelve months.

Can I trade on the LEAP Market? 

No, trading on LEAP market are not facilitated by Rakuten Trade.

Where can I view or download my daily trade statement?

To view or download your daily trade statement on the member screen:

Go to “MY ACCOUNT”
Click on “MY STATEMENT”
Under the “Cash Upfront” tab, select “Daily Trade Statement” for Document Type and click the “show” button
Finally, select “view” or “download” statement.

The daily statement is available from the member’s page within 1 month backdate period.

Request for a Company Annual Report?    

You may go to the company website or Bursa website to download the annual report.

MyETF Dow Jones U.S. Titans 50 (MyETF-US50)

1. What is MyETF-US50?

MyETF-US50 is an ETF that aims to track the performance of 50 largest Shariah-compliant companies (by float-adjusted market capitalization) listed in the U.S., as measured by its Benchmark Index – Dow Jones Islamic Market U.S. Titans 50 Index. 

Click here for details  : http://www.myetf.com.my/

 

2. Can I trade MyETF-US50?

No, trading on MyETF-US50 is currently not facilitated by Rakuten Trade as we do not provide trading for non-RM stocks.

What is Structured Warrants?

Warrant is a derivative product that gives a holder a right but not obligation to buy or sell certain amount (depends on the exercise ratio) of the underlying asset at a predetermined exercise price on or before the predetermined expiry date. The underlying asset could be stocks, indices, commodities etc.

Structured warrants have a fixed expiry/maturity life span and structured warrants become worthless upon expiration. Only warrant issued by a listed company has transferable option which entitles the holder to buy a specific number of shares in that company at a specific price (or exercise price) at a specific time.

Rakuten Trade is not liable and takes no responsibility nor liability whatsoever for any loss arising from investing or trading in structured warrants.

For more information on Structured Warrants, visit http://www.bursamalaysia.com/market/securities/education/faqs-on-structured-warrants/

What is Rakuten Trade Limit Order

A type of order to buy or sell a security at a specified price.

Does stamp duty still applicable to the trading of structured warrants (SW) and exchange-traded funds (ETF) in year 2018?

Effective 1st January 2018 to 31st December 2020, all contract notes executed for the sale and purchase transactions of Structured Warrant (SW) or Exchange-Traded-Funds (ETF) approved by the Securities Commission Malaysia (SC) under the Capital Markets and Services Act 2007 (CMSA) in Bursa Malaysia Securities Berhad will be exempted from stamp duty (“Exemption”) in line with the Federal Budget 2018.

Sample Calculation

 

  Value of Shares 

  Brokerage Fees  

  Clearing Fees

  Stamp Duty

  Total 

  Before Exemption  

  1,000 units @ 1.76  

  RM8

  RM0.53 

  RM2  

  RM1,771.04   

  After Exemption  

  1,000 units @ 1.76  

  RM8 

  RM0.53 

  N/A  

  RM1,769.04 

Note:The stamp duty is RM1.00 for every RM1000.00 (or fractional part) of the transaction value of securities (payable by both buyer and seller). The stamp duty shall be remitted to the maximum of RM 200.

For further clarification, please contact our customer service at toll-free 1-800-88-6001. We thank you for your continued support.

What is withdrawal cut-off time?

If you perform withdrawal after cut off time which is 3pm, we will proceed to process your withdrawal on the next working days.

What is the maximum amount for a withdrawal?

There is no maximum amount for withdrawals. However, your account should have minimum balance of RM10 to keep your account active 

Can I request a withdrawal to a third party's account?

No.

Can someone request a withdrawal on my behalf?

No.

How do I check my outstanding balance?

You can check via your online account dashboard under “My Account”.

How do I withdraw cash from my account?

You may go to “My account" , "Cash Withdrawal” and proceed accordingly.

What will happen to my sales proceeds?

Your sales proceeds will automatically be credited into your Cash Upfront Account on the due date which is T+2 days and will be reflected as available cash.

 

 

 

Note: T is the transaction day

How do I transfer shares from my account?

You may request transfer of shares at “My portfolio”, “Share Transfer” and proceed accordingly.

Note:

By submitting CDS transfer out request, you will be charged a CDS transfer fee of RM 10.00 per counter. Transfer requests received before 10am will be effected on the same day after 4:30pm

I am transferring my shares from another broker to Rakuten Trade. Do I need to do anything? 

Yes, for shares transferred from another broker also known as Authorised Depository Agents (ADA) to Rakuten Trade, you will have to initiate the transfer at the ADA where the shares are currently deposited in and fill up the shares transfer form. The shares will be reflected in your Rakuten Trade account upon successful shares transfer from your previous ADA.

Are there any charges for the transfer of shares? 

Yes, RM10.00 per stock charged by Bursa Malaysia Depository Sdn Bhd (formerly known as Malaysian Central Depository Sdn Bhd / MCD) regardless of quantity.

Who can I transfer my shares to?

Your shares can be transferred by your spouse (requires a marriage certificate), sibling (requires a birth certificate) or your parents (copy of birth certificate).

When can I see my shares after the transfer is done? 

If the instruction is received before 10:00am, the transfer will be done on the same business day. If the instruction is received after 10:00am, the transfer will be done by the next business day.

* Subject to when the transfer is accepted and acknowledged by Bursa Malaysia Depository Sdn Bhd. 

When should you go to SIDREC?Bilakah anda harus merujuk ke SIDREC?

SIDREC was established by Securities Commission Malaysia (SC) as an independent, impartial and affordable dispute resolution avenue with capital market expertise, for investors who are unable to resolve their monetary dispute with a SIDREC member. Their services are free for investors with claims not exceeding RM250,000.

SIDREC ditubuhkan oleh Suruhanjaya Sekuriti Malaysia (SC) sebagai saluran bebas, berkecuali dan berkadar –mampu untuk pelabur yang tidak dapat menyelesaikan pertikaian kewangan mereka dengan Ahli SIDREC. Khidmatnya adalah percuma kepada pelabur yang mempunyai tuntutan tidak melebihi RM250,000.

How do I Complain or file a claim to SIDREC? Bagaimana saya mengadu atau membuat tuntutan kepada SIDREC?

You can call, email, fax or write to SIDREC, submit an online application, or visit them at their office.

Securities Industry Dispute Resolution Center (909583-H)

T: +603-2282 2280        E: info@sidrec.com.my

F: +603-2282 3855        W: https://sidrec.com.my/dispute-resolution/

 

Anda boleh menelefon, faks, e-mel atau menulis kepada SIDREC, membuat permohonan dalam talian, atau datang berjumpa wakil di pejabat.

Securities Industry Dispute Resolution Center (909583-H)

T: +603-2282 2280        E: info@sidrec.com.my

F: +603-2282 3855        W: https://sidrec.com.my/dispute-resolution/

What are the types of complaints SIDREC covers? Apakah jenis aduan yang dikendalikan oleh SIDREC?

·         SIDREC looks at monetary disputes related to capital market products and service involving regulated activities of dealing in securities, derivatives, unit trusts and Private Retirement Schemes (PRS), and fund management. If your complaint involves a capital market product or service provided by a SIDREC Member, their representative or agent, SIDREC will be able to help you.

 

·         SIDREC mengendalikan pertikaian kewangan yang berkaitan produk dan khidmat pasaran modal yang melibatkan aktiviti terkawal dalam urus niaga sekuriti, derivatif, unit amanah dan Skim Persaraan Swasta (PRS) dan pengurusan dana. Sekiranya aduan anda melibatkan produk atau khidmat pasaran modal yang ditawarkan oleh Ahli SIDREC, wakil atau ejen mereka, SIDREC boleh membantu anda.

Who are SIDREC Members? Siapakah Ahli SIDREC?

·         SIDREC Members comprise companies, which are registered persons, or are licensed by the SC to deal in securities, derivatives, PRS, and/or undertake fund management. These include banks, stockbroking companies, futures broking companies, unit trust management companies, fund management companies, PRS providers and distributors, and financial planners who are corporate unit trust/PRS advisers. Please refer to www.sidrec.com.my for a complete list of Members.

 

·         Ahli SIDREC merangkumi syarikat yang dilesenkan atau didaftar oleh SC untuk berniaga dalam sekuriti, derivatif, PRS, dan/atau mengendalikan pengurusan dana. Mereka termasuklah bank, syarikat broker saham, syarikat broker niaga hadapan, syarikat pengurusan unit amanah, syarikat pengurusan dana, penyedia dan pengedar PRS, dan perancang kewangan yang merupakan penasihat unit amanah/PRS korporat. Sila rujuk kepada laman web www.sidrec.com.my untuk senarai penuh Ahli.

What capital market products or services are under SIDREC’s purview? Apakah produk atau khidmat pasaran modal yang di bawah bidang kuasa SIDREC?

·         Capital market products that come under SIDREC’s purview include securities (e.g. shares, warrants, bonds, structured products such as structured warrants etc.), derivatives (e.g. futures or options), unit trusts and PRS. Capital markets services include any service that involves a capital market product. This would include all aspects of helping you invest in shares, unit trusts or any other securities, derivatives or PRS. If you are unsure whether your claim/complaint is within SIDREC’s purview, please contact SIDREC at

·         T: +603-2282 2280  E: info@sidrec.com.my

·         F: +603-2282 3855  W: www.sidrec.com.my

 

·         Produk pasaran modal di bawah bidang kuasa SIDREC termasuklah sekuriti (cth: saham, waran, bon, produk berstruktur seperti waran berstruktur dll), derivative (cth: niaga hadapan atau opsyen), unit amanah dan PRS. Khidmat pasaran modal merangkumi sebarang perkhidmatan yang melibatkan produk pasaran modal. Ini termasuklah semua aspek yang memudahkan anda melabur dalam saham, unit amanah atau lain-lain pelaburan sekuriti, derivatif atau PRS. Sekiranya anda kurang pasti sama ada tuntutan/aduan anda berada di bawah bidang kuasa SIDREC, sila hubungi SIDREC.

 ·         T: +603-2282 2280  E: info@sidrec.com.my

 ·         F: +603-2282 3855  W: www.sidrec.com.my

What types of complaints/ disputes are excluded? Apakah jenisaduan/pertikaian yang tidak diambil kira?

·         There are a few categories of complaints/disputes from investors which SIDREC can’t help with. They include those involving a Member against which a winding up order has been made, or where the Member has been  declared to be financially insolvent by a court of law, or has been the subject of a declaration of an event of default pursuant to the Rules of the Capital Market Compensation Fund Corporation; arising from commercial decisions, e.g. product pricing, fees & charges or rejection of credit/margin applications; concerning the performance of a product or investment (except in relation to alleged non-disclosure/misrepresentation by the Member on such product or investment); which have been referred by the Claimant or the Member to a court or arbitration and the case has been decided in the court or arbitration; or is pending in the court or arbitration unless the matter is stayed for the purposes of referral of the dispute to SIDREC; involving matters under investigation by the SC or any other Government enforcement authority where the SC has issued a direction to SIDREC not to proceed with the Dispute Resolution Process; and which have been time barred in accordance with the Limitation Act 1953, Limitation Ordinance (Sabah) (Cap.72) and Limitation Ordinance (Sarawak) (Cap.49) [“the relevant limitation laws”]

 

·         Terdapat beberapa kategori aduan/pertikaian daripada pelabur yang tidak dapat dibantu oleh SIDREC. Ia termasuk yang melibatkan Ahli di mana perintah penggulungan telah dikeluarkan, atau di mana Ahli telah diisytiharkan tidak solven oleh mahkamah, atau menjadi subjek pengisytiharaan tentang sesuatu peristiwa yang selaras dengan Peraturan Capital Market Compensation Fund Corporation; timbul akibat aktiviti komersial, cth: penetapan harga produk, yuran & caj atau penolakan permohonan kredit/margin; melibatkan prestasi produk atau pelaburan (kecuali yang berhubung dengan sebarang dakwaan bahawa Ahli SIDREC tidak membuat pendedahan atau dakwaan salah nyata oleh Ahli tentang sesuatu produk atau pelaburan); yang telah dirujuk oleh pihak Pihak Penuntut atau Ahli kepada mahkamah atau penimbangtaraan dan kes tersebut telah mendapat keputusan mahkamah atau penimbangtaraan; atau tertangguh di mahkamah atau penimbangtaraan kecuali jika perkara tersebut digantung bagi tujuan merujuk pertikaian tersebut kepada SIDREC; melibatkan perkara di bawah siasatan SC atau lain-lain badan penguatkuasa Kerajaan di mana SC telah mengeluarkan arahan kepada SIDREC untuk menghentikan Proses Penyelesaian Pertikaian; dan telah disekat akibat had masa berdasarkan Akta Had Masa 1953, Ordinan Had Masa (Sabah) (Bab 72) dan Ordinan Had Masa (Sarawak) (Bab 49) [undang-undang had masa berkenaan] ketika ia diserahkan kepada SIDREC untuk penyelesaian.

Do I have to pay for SIDREC's service? Perlukah saya membayar untuk khidmat SIDREC?

· SIDREC's service is free for investors for disputes involving claims not exceeding RM250,000.

· Khidmat SIDREC adalah percuma bagi pelabur yang mempunyai tuntutan pertikaian tidah melebihi RM250,000.

Is there a limit to the amount I can claim?Adakah terdapat had kepada jumlah yang boleh saya tuntut daripada SIDREC?

·         Yes, the maximum claim limit and amount that may be awarded by SIDREC in an adjudication of a claim is RM250,000 excluding fair interest. However, SIDREC is able to accept claims exceeding RM250,000, if both the Claimant and SIDREC Member would like their help.

 

·         Ya, tuntutan maksimum dan jumlah boleh diberikan oleh SIDREC dalam pengadilan untuk satu tuntutan ialah RM250,000 tidak termasuk faedah. Walau bagaimanapun, SIDREC masih boleh menerima tuntutan melebihi RM250,000, sekiranya Pihak Penuntut dan Ahli SIDREC meminta bantuan SIDREC. 

How long does SIDREC's dispute resolution process take? Berapa lamakahmasa yang diambil oleh proses penyelesaian pertikaian SIDREC?

·         SIDREC aims to resolve all claims within 90 working days from receiving complete documentation. However, this time frame may be extended at SIDREC’s discretion depending on the complexity of the disputes, the level of cooperation extended by the parties, any logistical impediments involving any of the parties etc. 

 

·         SIDREC bertekad menyelesaikan semua tuntutan dalam masa 90 hari bekerja dari tarikh penerimaan kesemua dokumen berkaitan. Walau bagaimanapun, tempoh masa ini boleh dilanjutkan atas budi bicara SIDREC bergantung kepada kerumitan pertikaian tersebut, tahap kerjasama yang diberikan oleh pihak-pihak terlibat, sebarang halangan logistik melibatkan pihak yang terbabit dll.

If I am a foreigner or residing outside Malaysia, can I still come to SIDREC for help? Saya seorang warga asing atau menetap di luar Malaysia, bolehkah saya mendapatkan bantuan SIDREC?

·         Yes, SIDREC will accept claims from any person regardless of your nationality or where you live, so long as your complaint or claim is in relation to a capital market product or service provided to you by a SIDREC Member.

 

·         Ya, SIDREC menerima tuntutan daripada semua tanpa mengambil kira kerakyatan atau di mana anda menetap, asalkan aduan atau tuntutan anda ada kaitan dengan produk atau khidmat pasaran yang ditawarkan oleh Ahli SIDREC.

Is there a time limit for making a complaint to SIDREC? Apakah terdapat had masa untuk mengemukakan aduan kepada SIDREC?

·         You must submit your claim within the 6-year limitation period imposed by the relevant limitation law; and where you have received a final reply to your complaint from a SIDREC Member, you have 180 days from that date to submit your claim. If you are not sure whether your claim is within the prescribed time frame, please contact SIDREC for guidance.

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my

 

 

·         Anda mesti menghantar tuntutan anda dalam tempoh had masa 6 tahun yang dikenakan oleh undang-undang had masa berkenaan untuk tuntutan sivil; dan jika anda telah menerima maklum balas terakhir berkenaan aduan anda daripada Ahli SIDREC, anda mempunyai 180 hari dari tarikh tersebut untuk mengemukakan tuntutan. Sekiranya anda tidak pasti sama ada tuntutan anda masih berada dalam tempoh masa yang dibenarkan, sila hubungi SIDREC untuk panduan.

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my

What happens when I submit a complaint to SIDREC? Apa yang berlaku apabila saya menghantar aduan kepada SIDREC?

·         Upon receipt of a claim/complaint, SIDREC will first assess its eligibility, followed by an assessment on the merit of the claim.  During the merit assessment, SIDREC may dismiss your claim/complaint if, for example, it is found to be clearly unsustainable against the Member concerned, or if the claim is frivolous and vexatious. If your claim passes the initial assessment, the matter proceeds to mediation, where SIDREC’s mediator will try to help parties reach a resolution to the dispute. If parties fail to reach an agreement through mediation, the matter will then proceed to adjudication, during which SIDREC’s adjudicator will conduct a hearing of the matter and issue a decision.

 

·         Selepas menerima tuntutan/aduan, SIDREC akan bermula dengan menilai kelayakan tuntutan, diikuti dengan penilaian terhadap merit tuntutan tersebut. Semasa penilaian merit, SIDREC mungkin menolak tuntutan/aduan anda sekiranya, sebagai contoh, ia tidak mempunyai asas yang kukuh atau jika tuntutan tersebut sekadar main-main atau untuk tujuan menyusahkan sahaja. Jika tuntutan anda lulus penilaian kelayakan awal, ia akan dibawa ke proses pengantaraan, di mana pengantara SIDREC akan cuba membantu pihak-pihak terlibat untuk mencapai penyelesaian bagi pertikaian mereka. Sekiranya pihak-pihak terlibat gagal mencapai penyelesaian melalui pengantaraan, perkara tersebut akan dibawa ke pengadilan, di mana SIDREC akan mengendalikan Pendengaran bagi pertikaian tersebut dan seterusnya memberikan keputusan Pengadilan.

What is a mediation? Apakah maksud pengantaraan?

·         Mediation is an effective way of resolving disputes without the need to go to court. It involves a mediator who is an independent third party. The mediator’s role is to help the parties communicate and reach an agreement and outcome that is acceptable to both parties. Mediation meetings are very practical and common sense in approach. The mediation process is confidential and the discussions will not be disclosed to any party outside of SIDREC’s dispute resolution process.

 

·         Pengantaraan ialah cara efektif untuk menyelesaikan pertikaian tanpa perlu ke mahkamah. Ia melibatkan pengantara yang merupakan pihak ketiga yang berkecuali. Peranan pengantara ialah untuk membantu pihak terlibat berbincang serta mencapai persetujuan yang boleh diterima baik oleh kedua-dua belah pihak. Mesyuarat pengantaraan menggunakan pendekatan yang praktikal dan berlandaskan logik. Proses pengantaraan adalah sulit dan perbincangan tidak akan didedahkan kepada mana-mana pihak yang tidak terlibat dalam proses penyelesaian pertikaian SIDREC.

What is adjudication? Apakah maksud pengadilan?

·         Adjudication is a hearing of a dispute that results in a decision on the dispute. Unless the Claimant withdraws, disputes involving claims not exceeding RM250,000 will proceed to adjudication if mediation fails. In the adjudication process both parties will be given an opportunity to present any evidence (including the calling of witnesses) to support their case; seek clarification from the other parties or their witnesses and submit on their respective cases. The Adjudicator may also seek further clarification and documents from the parties or their witnesses.  After taking into account the evidence presented, facts involved, conduct of parties, relevant rules and laws, best industry practices, and SIDREC’s precedents, the Adjudicator will come to a decision, applying the principle of what is fair and reasonable in the circumstances.

 

·         Pengadilan ialah pendengaran bagi sesuatu pertikaian untuk mencapai keputusan tentang pertikaian tersebut. Pengadilan akan dilaksanakan bagi pertikaian yang melibatkan tuntutan tidak melebihi RM250,000 sekiranya proses pengantaraan gagal, kecuali jika Pihak Penuntut menarik diri. Dalam proses pengadilan, kedua-dua pihak akan diberikan peluang untuk membentangkan sebarang bukti (termasuk memanggil saksi) untuk membantu kes mereka; meminta penjelasan daripada pihak yang berkenaan atau saksi mereka; dan memberi hujahan mengenai kes masing-masing. Pengadil juga mungkin akan meminta penjelasan lanjut dan dokumen daripada pihak-pihak terlibat atau saksi mereka. Selepas mengambil kira bukti yang dikemukakan, fakta yang berkaitan kes, perlakuan kedua-dua pihak, peraturan dan undang-undang berkaitan, amalan industri terbaik, dan kes terdahulu SIDREC, Pengadil akan membuat keputusan berpandukan apa yang adil dan berpatutan dalam situasi tersebut.

Is SIDREC’s adjudication decision binding on all parties? Adakah semua pihak terikat dengan pengadilan SIDREC?

·         SIDREC’s decision is binding only on the SIDREC Member. If you are unhappy with SIDREC’s decision, you are free to explore other avenues to resolve your complaint. However, if you accept the decision, you would then enter into a settlement agreement with the SIDREC Member, that reflects SIDREC’s decision and this will then be binding on both parties. Please see SIDREC’s Terms of Reference (TOR) or contact SIDREC for more details on their process.

·         Securities Industry Dispute Resolution Center (909583-H)

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my / https://sidrec.com.my/dispute-resolution/

 

·         Keputusan SIDREC hanya mengikat Ahli SIDREC. Sekiranya anda tidak berpuas hati dengan keputusan SIDREC, anda bebas mencari jalan lain untuk menyelesaikan pertikaian anda. Walau bagaimanapun, sekiranya anda menerima keputusan SIDREC, anda akan menandatangani satu perjanjian dengan Ahli SIDREC, untuk memeterai keputusan tersebut. Sila rujuk kepada Terma Rujukan (TOR) SIDREC atau hubungi SIDREC untuk maklumat lanjut tentang prosesnya.

·         Securities Industry Dispute Resolution Center (909583-H)

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my / https://sidrec.com.my/dispute-resolution/

How do i respond to a corporate action - Part One - Conversion Request

Conversion Request (Two Types; Conversion near to maturity & Early Conversion)

Conversion to Ordinary Shares (Conversion near to maturity/expiry date of securities)
Mode of Request to Rakuten Trade

1. Client to subscribe the corporate actions at Rakuten Trade platform for conversion with the condition that Warrant Shares, Preference Shares, and Loan Stock must be ready and available in Rakuten Trade CDS Account.

2. Hereby confirm that after the submission of this Notice of Conversion to the Company, I/We (shareholder) shall not dispose, transfer, charge or in any way deal with the ICPS intended for the conversion rights herein, until the conversion is completed by the debiting of the ICPS from my/our (shareholder) CDS Account or the conversion is rejected by the Company, whichever shall be applicable.

Processing Time

1.For conversion request near to maturity/expiry date of securities, Rakuten Trade will send out applications to registrar Two (2) Market Days before registrar closing date.

2. The Registrar shall within Eight (8) Market Days (or such other period as may be prescribed by Bursa Securities) to credit the New Shares to client’s CDS account.

Deadline to submit application

1. Application must be submitted before the Rakuten Trade’s Deadline.

2. Deadline is stated in both email notification and “Corporate Action Subscription” page at member’s web site.

How to apply

1. Client to subscribe the corporate actions at Rakuten Trade platform

2. Rakuten Trade will send an email notification to require client to act/subscribe such conversion request at “Corporate Action Subscription” page at member’s web site.

3. Client to act/subscribe at member's page website
Things to note

1. Rakuten Trade’s Deadline for a conversion request is stated in both email notification and “Corporate Action Subscription” page at member’s website. The Registrar Deadline can be found in Corporate Announcement on Bursa Malaysia’s website.

2. Rakuten Trade will dispatch to registrar latest at Two (2) Market Days before registrar closing date.

3. Rakuten Trade shall not be responsible for any claims/losses incurred if the client:

- Fails to notify give instructions to Rakuten Trade

- Or fails to submit before Rakuten Trade Deadline.

4. The maturity date of the securities and its settlement mode as stated in the corporate announcement.

5. It takes about 8 to 14 Market Days (or such other period as may be prescribed by Bursa Securities) for registrar to process the request subject to company announcement

 

Conversion to Ordinary Shares (Early Conversion)
Mode of Request to Rakuten Trade

1. Client to give manual written instructions to notify Rakuten Trade for conversion request with the condition that Warrant Shares, Preference Shares, and Loan Stock must be ready and available in Rakuten Trade CDS Account.

2. Hereby confirm that after the submission of this Notice of Conversion to the Company, I/We (shareholder) shall not dispose, transfer, charge or in any way deal with the ICPS intended for the conversion rights herein, until the conversion is completed by the debiting of the ICPS from my/our (shareholder) CDS Account or the conversion is rejected by the Company, whichever shall be applicable.

Processing Time

1. Cutoff time for early conversion request is 3PM. Any request thereafter will be processed next Market Day.

2. Conversion request will only be initiated One (1) Market Day after Rakuten Trade’s Deadline upon successful submission of the application.

3. Conversion request will take Fourteen (14) Market Days or more (subject to share registrar processing time, as it involved 3rd party) for it to be reflected in client’s CDS Account.

Deadline to submit application

1. Application must be submitted before the Rakuten Trade’s Deadline.

2. Deadline is stated in both email notification and “Corporate Action Subscription” page at member’s web site.

How to apply

1. Client to give manual written instruction to notify Rakuten Trade

2. Rakuten Trade will send an email notification to require client to act/subscribe such conversion request at “Corporate Action Subscription” page at member’s web site.

3. Client to act/subscribe at member's page website

Things to note

1. Rakuten Trade’s Deadline for a conversion request is stated in both email notification and “Corporate Action Subscription” page at member’s website. The Registrar Deadline can be found in Corporate Announcement on Bursa Malaysia’s website

2. Rakuten Trade requires at least Fourteen (14) Market Days (subject to share registrar processing time, as it involved 3rdparty) to process application and send to registrar before registrar’s deadline

3. Rakuten Trade shall not be responsible for any claims/losses incurred if the client:

- Fails to notify/ give instructions to Rakuten Trade

- Or fails to submit the instruction before Rakuten Trade’s Deadline.

4. The maturity date of the securities and its settlement mode as stated in the corporate announcement.

5. It takes about 8 to 14 Market Days for registrar to process the request subject to company announcement

 

How do i respond to a corporate action - Part Two - Redemption Request

 Redemption Request (Two types; Redemption near to maturity & Early Redemption)

Redemption to Cash (Redemption near to maturity/expiry date of securities)
Mode of Request to Rakuten Trade

1. Client to subscribe the corporate actions at Rakuten Trade platform for redemption with the condition that Loan Stock must be ready and available in Rakuten Trade CDS Account.

Processing Time

1. For redemption request near to maturity/expiry date of securities, Rakuten Trade will send out applications to registrar Two (2) Market Days before registrar closing date.

2. The Registrar shall within Eight (8) Market Days (or such other period as may be prescribed by Bursa Securities) to complete the application.

Deadline to submit application

1. Application must be submitted before the Rakuten Trade’s Deadline.

2. Deadline is stated in both email notification and “Corporate Action Subscription” page at member’s web site.

How to apply

1. Client to subscribe the corporate actions at Rakuten Trade platform.

2. Rakuten Trade will send an email notification to require client to act/subscribe such redemption request at “Corporate Action Subscription” page at member’s web site.

3. Client to act/subscribe at member's page website

Things to note

1. Rakuten Trade’s Deadline for a redemption request is stated in both email notification and “Corporate Action Subscription” page at member’s website. The Registrar Deadline can be found in Corporate Announcement on Bursa Malaysia’s website.

2. Rakuten Trade will dispatch to registrar latest at Two (2) Market Days before registrar closing date.

3. Rakuten Trade shall not be responsible for any claims/losses incurred if the client:

- Fails to notify or give instructions to Rakuten Trade

- Or fails to submit before Rakuten Trade Deadline.

4. The maturity date of the securities and its settlement mode as stated in the corporate announcement.

5. It takes about 8 to 14 Market Days (or such other period as may be prescribed by Bursa Securities) for registrar to process the request subject to company announcement

 

Redemption to Cash (Early Redemption)
Mode of Request to Rakuten Trade

1. Client to give manual written instructions to notify Rakuten Trade for redemption request with the condition that Loan Stock must be ready and available in Rakuten Trade CDS Account.

Processing Time

1. Cutoff time for early redemption request is 3PM. Any request thereafter will be processed next Market Day.

2. Redemption request will only be initiated One (1) Market Day after Rakuten Trade’s Deadline upon successful submission of the application.

3. Redemption request will take Fourteen (14) Market Days or more (subject to share registrar processing time, as it involved 3rd party) for it to be reflected in client’s CDS Account.

Deadline to submit application

1. Application must be submitted before the Rakuten Trade’s Deadline.

2. Deadline is stated in both email notification and “Corporate Action Subscription” page at member’s web site.

How to apply

1. Client to give manual written instruction to notify Rakuten Trade.

2. Rakuten Trade will send an email notification to require client to act/subscribe such redemption request at “Corporate Action Subscription” page at member’s web site.

3. Client to act/subscribe at member's page website

Things to note

1. Rakuten Trade’s Deadline for a redemption request is stated in both email notification and “Corporate Action Subscription” page at member’s website. The Registrar Deadline can be found in Corporate Announcement on Bursa Malaysia’s website.

2. Rakuten Trade requires at least Fourteen (14) Market Days (subject to share registrar processing time, as it involved 3rdparty)to process application and send to registrar before the registrar deadline.

3. Rakuten Trade shall not be responsible for any claims/losses incurred if the client:

- Fails to notify or give instructions to Rakuten Trade

- Or fails to submit the instruction before Rakuten Trade’s Deadline

4. The maturity date of the securities and its settlement mode as stated in the corporate announcement.

5. It takes about 8 to 14 Market Days for registrar to process the request subject to company announcement

How do i respond to a corporate action - Part Three - Dividend Reinvestment Plan & Rights Subscription

Dividend Reinvestment Plan & Rights Subscription

Mode of Request to Rakuten Trade
Dividend Reinvestment Plan/Rights subscription will be available at “Corporate Action Subscription” page at member’s web site.
Deadline to submit application

1. Application must be submitted before the Rakuten Trade’s Deadline to ensure Rakuten Trade has sufficient processing time.

2. Deadline is stated in both email notification and “Corporate Action Subscription” page at member’s web site.

How to apply

1. Rakuten Trade will send an email notification to require client to act/subscribe such Dividend Reinvestment Plan or Rights Subscription request at “Corporate Action Subscription” page at member’s web site.

2. Client to act/subscribe at member's page website

Things to note

1. Rakuten Trade’s Deadline for a Dividend Reinvestment Plan or Rights Subscription request is stated in both email notification and “Corporate Action Subscription” page at member’s website. The Registrar Deadline can be found in Corporate Announcement on Bursa Malaysia’s website.

2. Application must be submitted before the Rakuten Trade’s Deadline to ensure Rakuten Trade has sufficient processing time.

3. Rakuten Trade shall not be responsible for any claims/losses incurred if the client:

-Fails to notify or give instructions to Rakuten Trade

-Or fails to submit application before Rakuten Trade Deadline

 

How do i respond to a corporate action - Part Four - Acceptance of Take Over Offer

Acceptance of Take Over Offer

Mode of Request to Rakuten Trade

1. Take Over Offer will be available at “Corporate Action Subscription” page at member’s web site.

Deadline to submit application

1. Application must be submitted before the Rakuten Trade’s Deadline to ensure Rakuten Trade has sufficient processing time.

2. Deadline is stated in both email notification and “Corporate Action Subscription” page at member’s web site.

How to apply

1. Rakuten Trade will send an email notification to require client to act/subscribe such Dividend Reinvestment Plan or Rights Subscription request at “Corporate Action Subscription” page at member’s web site.

2. Client to act/subscribe at member's page website.

Things to note

1. Rakuten Trade’s Deadline for a Take Over Offer is stated in both email notification and “Corporate Action Subscription” page at member’s website. The Registrar Deadline can be found in Corporate Announcement on Bursa Malaysia’s website.

2. Application must be submitted before the Rakuten Trade’s Deadline to ensure Rakuten Trade has sufficient processing time.

3. Rakuten Trade shall not be responsible for any claims/losses incurred if the client:

-Fails to notify or give instructions to Rakuten Trade

-Or fails to submit application before Rakuten Trade Deadline

 

When do I receive the cash settlement of structured warrant?

If the structured warrant expired in the money, advise on final settlement will be available in announcement at Bursa website. After our custodian received such payments it will take another 3-5 trading days to credit into your trading account. You may view the status at “My Account”, “Transaction History”, and “Cash” section.

When do I receive the Take Over Payment?

It depends on the company announcement on the level of acceptances of the Offer and settlement advise in the Offer Documents. After our custodian received such payments it will take another 3-5 trading days to credit into your trading account. You may view the status at “My Account”, “Transaction History”, and “Cash” section.

What is a Corporate Action (CA)?

A Corporate Action is an activity initiated by a company, which affects the nature and/or quantity of stocks that you hold in the company.  Some actions may require a response from you while others may not. It is important that you understand how a particular Corporate Action may affect your holding(s).

There are numerous types of Corporate Actions. The main ones include:

·         Dividends

·         Takeovers

·         Rights Issues

·         Bonus Issues

·         Conversion

·         Warrants

·         AGM/EGM Meeting

Click here to find out more about Corporate Action.

What are the general dates I should be aware about? 

 
No.General Date as stipulated by Bursa MalaysiaDescription

1

Announcement date

Date a Corporate Announcement is made on Bursa Malaysia

2

Listing date

Listing date of the new securities

3

Maturity date

Maturity date of the securities

4

Date payable/payment date

Date the stock dividends is scheduled to be paid as a result of the Corporate Action

5

Ex-date

The date when the stock reflects the adjusted price after it has undergone certain corporate actions. To receive the necessary entitlements in line with a corporate action, you must purchase the stock before the ex-date to be entitled to dividends, bonus shares or rights attached to the share.

6

Date for commencement of trading of rights

Date a shareholder has the right to start trading a particular share.

7

Date for cessation of trading of rights

Date a shareholder has to stop trading a particular share

8

Last date and time for acceptance and payment

Last date and time for a registrar to acknowledge / accept the corporate action application and accompanying payment

9

Last date and time for excess share application and payment

Last date and time for a registrar to acknowledge / accept the excess share application and accompanying payment

 

No.Dates in Corporate Acton Subscription at RTDescription

1

Announcement Date

Date a Corporate Announcement is made on Bursa Malaysia

2

Last Submission Date

Rakuten Trade Deadline or date for a client must act on a Corporate Action

Do I need to deliver the form / reply to the Registrar?

No. Rakuten Trade will handle the processing of corporate actions once we receive the instruction(s) and payment from you.

Why is Rakuten Trade's deadline is earlier than the company registar's deadline?

Rakuten Trade's Deadline is always ahead of Registar's deadline. It is a bit longer compared to direct accounts as it includes not only our processing time but also the time taken by the registrar to process your application.

Should I have money in my account when I subscribe for any corporate actions? (i.e.: Rights issue, Conversion, etc.)? 

Yes.

I want to receive a copy of the offer document. 

You may request for a copy by emailing customerservice@rakutentrade.my or via toll free 1-800-88-6001. 

When will the new shares/cash offered be credited into my account? 

The new shares/cash offered will be credited into your account once we have received instruction from the registrar as defined in the offer letter.

What happen if I miss Rakuten Trade's deadline?

Once the deadline for Rakuten Trade has passed, Rakuten Trade is unable to process the related Corporate Action Activity on behalf of you.

Will I be notified on warrant/loan stock maturity/for conversion? 

No.

When do I receive my dividend payments? 

The net dividends payments will be credited into your trading account once we have received the payments from our custodian. It may take around 3-5 trading days from the payment date (excluding weekends & public holidays) for the processing. You may view the status at “My Account”, “My Statement”.

Can I attend the AGMor EGM of the company?  

Yes, if you are the shareholder of the company. To attend AGM/EGM, please ensure the shares are sighted in your CDS account beforehand. Then, email your request to our Customer Service at least 10 working days before the AGM/EGM date. Please contact us at customerservice@rakutentrade.my or via toll free 1-800-88-6001 for more information.

No request of proxy form will be entertained thereafter. 

We strongly advise clients to confirm the attendance with the Registrar upon receiving the confirmation to attend an AGM from Rakuten Trade. Please contact Rakuten Trade at least seven (7) working days before the AGM date if you notice that your name and/or your proxy’s name(s) has not been updated in the Registrar’s AGM attendance list.

What is eDividends?

eDividend is a service which allows an issuer to electronically pay your cash dividend entitlements directly into your bank account instead of making a payment via bank cheque. Rakuten Trade will manage the dividend payments directly into your Cash Upfront Account. You do not need to register for eDividends.

Where will the dividends be credited into?

The dividends will be credited into your Rakuten Trade Cash Upfront Account.

What are the differences between Rakuten Trade Nominees CDS account and Typical Broker Nominees Account?  

The following are the differences of Rakuten Trade Nominees and typical Nominees account:

Types

Rakuten Trade

Nominees Account

Typical Broker

Nominees Account

Account Name 

Kenanga Nominees (Tempatan) Sdn Bhd Rakuten Trade Sdn Bhd for customer name

X Nominees (Tempatan) Sdn Bhd for Customer name

IPO Application

NO

NO

Annual Report

Send to KIBB Nominee

Send to X Nominee

AGM/EGM

to attend AGM/EGM, simply email your request to Customer Service 10 working days before the AGM/EGM

Requires Proxy Letter from X Nominee

E-dividend

NO

NO

Corporate Action Exercise

Handle by Rakuten Trade based on customers instruction from the website (online). No handling fee impose.

Handle by X Nominee on instructions.

Fees will be imposed.

 

Corporate Action Charges

Types

Rakuten Trade

Nominees Account

Typical Broker

Nominees Account

Dividend

RM0

From RM2.50

Rights Issue, Share

Consolidation or

Share splits

RM0

Postage - from RM4.00 (per counter)

Handling fees - from RM10.00 (per counter)

Bank draft fees for excess application - from RM5.00

Call Warrant Expiry

Or Charges (in the money)

RM0

Postage - from RM1.50 (per counter)

Handling Fees - from RM10.00 (per counter)

Loan Stock Conversion

RM0

Postage - from RM4.00 (per counter)

Handling fees - from RM10.00 (per counter)

Registrar Charges - RM10.00

Warrant Conversion

RM0

Postage - from RM4.00 (per counter)

Handling fees - from RM10.00 (per counter)

Registrar Charges - RM10.00

Bank Draft Fees - from RM5.00

Capital Distribution /

Repayment

RM0

RM0

Execution of Proxy /

Bonus Issue

RM0

RM0

General Offer

RM0

Postage - from RM1.50

Handling fees - from RM25.00

Transfer fees - from RM10.00

Transfer Out

RM10.00 (per counter)

RM10.00 (per counter)

Transfer In

RM0

-Entitled for 100 RT points

RM10.00 (per counter)

AGM / EGM

RM0

from RM20.00

 

Note: Exclude all out of pocket expenses / charges / fees and other miscellaneous charges levied / charged by authorities, regulators, registrars, banks, service providers and custodian agents.

Where can I view or download my Dividend Tax Voucher?

You may view or download your "Dividend Tax Voucher" from our web trading platform.

Go to “MY ACCOUNT”

Click on “MY STATEMENT”

Select “Dividend tax voucher” at Document Type and click the “Show” button.

Finally, select “view” or “download” statement.

What is Rakuten Trade Loyalty point program? 

Trading on the equity market has never been more rewarding. For the first time in Malaysia, Rakuten Trade has brought 3 affiliate partners together under 1 rewards eco system to offer you more to complement your lifestyle needs.

The Rakuten Trade Loyalty program is FREE and is where members earn points from trading activities, introducing members by referral link / code, share transfer, and / or by participating in our marketing campaigns.

Members can then convert these earned Rakuten Trade (RT) points into AirAsia BIG, B Infinite and/or BonusLink points. Earning points is automatic for all Rakuten Trade clients.

What is Rakuten Trade points?

Rakuten Trade points or RT Points are what you earn when you trade or execute any trading exercise via our platform and / or by participating in any of our marketing campaign(s). Check out our Marketplace on our website or via our iSPEED.my app for more information!

How do I earn points?

You automatically start earning points when you successfully open an account with us. Start earning Rakuten Trade (RT) points through some of the examples below:
a) Account Opening =250RT/Account Activated. Will be auto-enrolled into "1st Trade & Get Rewarded Program" upto a one-time reward of 1,000 Rakuten Trade points ("RT points"). Please refer to "1st Trade & Get Rewarded Program" for more info. TnC of "1st Trade & Get Rewarded Program" applied.
b) Share Transfer In = 500RT/Stock
c) Trade Brokerage = 1RT/RM2
d) Friends Referral = 500 RT/Referral

 

Do you have a client referral program? If so, do I earn Rakuten Trade (RT) points from participating? 

Yes, we do and it’s called The Buddy Program. You can invite your friends to join Rakuten Trade via email or by sharing via your social media network. All you need to do is share the referral link / code which can be found on your dashboard via Whatsapp, Facebook, tweet, etc! All your friends have to do is include the unique referral link / code in their account opening form (page 1) and you will receive 500 RT points upon account activation of each referred customer within thirty (30) days of account activation.

Will Rakuten Trade points expire?

Rakuten Trade (RT) points have a validity of 3 years. You will be updated on your points prior to their expiration.

How do I redeem my points? 

Conversion is simple and can be made completely online.

Redemption can be done so long as you have Rakuten Trade (RT) points to be converted.

No sign up is required to start earning points as long as you are a Rakuten Trade client.

All you need to do is register your membership information of the respective loyalty partners on your Rakuten Trade point page.

• Step 1: Click RT Points on your dashboard to identify the total RT points you have earned

• Step 2: Click Redeem Now

• Step 3: Insert number of RT points you would like to convert based on the affiliate brand. i.e: 500 AirAsia BIG, 500 BInfinite and 500 BonusLink

Rewards partner membership information required: 

• AirAsia BIG: BIG Number ID (10 digits)

• B Infinite: B Infinite Membership (16 digits) and BInfinite card pin

• BonusLink: BonusLink Membership (16 digits)

What is the Rakuten Trade (RT) point conversion rate?

1 Rakuten Trade point = 1 partner’s rewards point.

 

What is the cut-off time for me to redeem / convert my Rakuten Trade (RT) points? 

You may redeem your Rakuten Trade point anytime so long as you have earned at least 1 RT point. However, while your converted points will be immediately deducted from your Rakuten Trade account, there may be a delay in seeing the converted RT points in your respective loyalty account as timing is dependent on the receiving rewards standard operating process. Please check your available balance on the respective rewards brand website / app.

Can I redeem to multiple rewards partner?

Yes, you can transfer /or redeem your points to multiple partners subject to your available balance.

Is there a minimum point for conversion?

As long as you have an earned 1 Rakuten Trade (RT) point, you can convert it. 

How does Rakuten Trade calculate RT points earned via trading?

Rakuten Trade client will automatically earn RT points whenever they trade via our web or mobile platform. Your RT points will be reflected in your account on a daily basis after 6pm on a standard trading day.

 

Brokerage Fee

RT Points Earned

Convert To Partner’s Reward Points

RM 7.00

3 RT Points (rounded down)

3 AirAsia BIG / 3 B Infinite points / 3 BonusLink points

RM 8.00

4 RT Points

4 AirAsia BIG / 4 B Infinite points / 4 BonusLink points

RM100.00

50 RT Points

50 AirAsia BIG / 50 B Infinite points / 50 BonusLink points

*6% ST will be imposed on brokerage fees

Do I get points for assisted trading?

Yes

When will my RT points earned via my trading activity be credited into my loyalty account?

Your RT points will be reflected in your account daily after 6pm on a standard trading day.

Can I check my Rakuten Trade (RT) points via iSPEED.my Apps (iPhone and Android)? 

Yes you can, including your balance RT points available, expiration date of your RT points, unique referral link / code, view your RT point transaction history as well as are able to convert available points into AirAsia BIG, B Infinite or BonusLink points. 

How can I view my account summary?

You can view your account summary by logging on online and clicking RT Points on your dashboard.

If I have a question about Rakuten Trade's Loyalty points, who do I contact?

Please call us at toll-free 1-800-88-6001 or email us at customerservice@rakutentrade.my

What is CRS?

Common Reporting Standard (CRS) is a global standard for automatic exchange of information (AEOI) on financial account information between the governments in order to combat offshore tax evasion and protect the integrity of taxation systems.

Over 100 countries/ jurisdictions, including Malaysia, have committed to CRS. You may view the full list of CRS participating jurisdictions (i.e. Jurisdictions who agreed to participate in the CRS regime) at the OECD website https://www.oecd.org/tax/transparency/AEOI-commitments.pdf.

CRS mandates financial institutions located in a CRS participating jurisdiction such as Rakuten Trade to:

i. Identify and collect relevant information regarding customer's tax residency status;

and

ii. Report financial account information held by the customers who are tax residents in other reportable jurisdictions (i.e. two participating jurisdictions who signed a bilateral agreement to exchange financial information with one another) to the local tax authority. The information will be exchanged annually by the local tax authority with the relevant tax authorities in other participating jurisdictions.

Financial institutions in CRS participating jurisdictions including Malaysia-based Financial Institutions (e.g. Rakuten Trade) are obliged to comply with the CRS requirements.

How am I considered a Malaysia Tax Resident? 

Regardless of citizenship, if you have resided in Malaysia for more than 182 days (or accumulated) in a basis period for a year of assessment, you are considered a Malaysia Tax Resident.

In what situation am I considered a Malaysia and Non-Malaysia Tax Resident?

If you have resided in Malaysia for more than 182 days in a basis period for a year of assessment, you are considered a Malaysia Tax Resident. Subsequently, if you move to Singapore, you may also be considered a Non-Malaysia Tax Resident. There could be cases whereby you are a US citizen and not born in Malaysia but residing in Malaysia. In such a case as well, you would be considered a Malaysia and Non-Malaysia Tax Resident. 

In what situation am I considered a Non-Malaysia Tax Resident?

Generally, when you do not reside in Malaysia for more than 182 days in a basis year of assessment. You may then be considered a Non-Malaysia Tax Resident.

If I am a student or a housewife, am I considered a Malaysia Tax Resident? 

Generally, you are a Malaysia Tax Resident if you have resided in Malaysia for more than 182 days in a basis year of assessment. 

 

If I am a foreigner, and residing in Malaysia for work purposes, am I a Malaysia Tax Resident?

Generally, you are a Malaysia Tax Resident as long as you have resided in Malaysia for more than 182 days in a basis year of assessment.

Where can I find out more information about the CRS?

Further information can be obtained about the CRS at the OECB website or the IRBM website.

http://www.oecd.org/tax/automatic-exchange/common-reporting-standard/

http://www.hasil.gov.my/bt_goindex.php?bt_kump=6&bt_skum=2&bt_posi=1&bt_unit=2&bt_sequ=1&bt_lgv=2

Other Definitions

Malaysia tax resident?

For definition of Malaysia Tax Resident (individual and Entity), please refer to the following link:

http://www.hasil.gov.my/bt_goindex.php?bt_kump=5&bt_skum=5&bt_posi=3&bt_unit=1&bt_sequ=2

Taxpayer Identification Number (TIN)?

The term TIN means Taxpayer Identification Number or a functional equivalent in the absence of a TIN. A TIN is a unique combination of letters or numbers assigned by a jurisdiction to an entity and used to identify the entity for the purpose of administering the tax laws of such jurisdiction. For e.g. in Malaysia, the TIN will be the identification number issued by the Inland Revenue Board of Malaysia to entities.

Financial Institution?

The term "Financial Institution" means a Custodial Institution, a Depository Institution, an Investment Entity, or a Specified Insurance Company.

Depository Institution?

The term "Depository Institution" means any Entity that accepts deposits in the ordinary course of a banking or similar business.

Custodial Institution?

The term Custodial Institution means any Entity that holds, as a substantial portion of its business, Financial Assets for the account of others. An Entity holds Financial Assets for the account of others as a substantial portion of its business if the Entity's gross income attributable to the holding of Financial Assets and related financial services equals or exceeds 20% of the Entity's gross income during the shorter of: (i) the three-year period that ends on 31 December (or the final day of a non-calendar year accounting period) prior to the year in which the determination is being made; or (ii) the period during which the Entity has been in existence.

Investment Entity?

The term "Investment Entity" means any Entity:

a) that primarily conducts as a business one or more of the following activities or operations for or on behalf of a customer:

i) trading in money market instruments (cheques, bills, certificates of deposit, derivatives, etc.); foreign exchange; exchange, interest rate and index instruments; transferable securities; or commodity futures trading;

ii) individual and collective portfolio management; or

iii) otherwise investing, administering, or managing Financial Assets or money on behalf of other persons;

(An investment manager/investment advisor falls under the definition of Investment Entity)

b) the gross income of which is primarily attributable to investing, reinvesting, or trading in Financial Assets, if the Entity is managed by another Entity that is a Depository Institution, a Custodial Institution, a Specified Insurance Company, or an Investment Entity described in (a) above.

An entity is "managed by" another entity if the managing entity performs, either directly or indirectly or through another service provider on behalf of the managed entity, any of the activities or operations described in (a) above.

An entity only manages another entity if it has discretionary authority to manage the other entity's assets (either whole or in part). Where an entity is managed by a mix of Financial Institutions, NFEs or individuals, the entity is considered to be managed by another entity that is a Depository Institution, a Custodial Institution, a Specified Insurance Company, or the Other Investment Entity as described in (a) above, if any of the Managing Entities is such an entities.

Passive NFE?

The term "NFE" means any Entity that is not a Financial Institution. The term "Passive NFE" means any: (i) NFE that is not an Active NFE; or (ii) an Investment Entity that is not a Participating Jurisdiction Financial Institution (as described above).

 Controlling Persons?

Controlling Persons are the natural person(s) who ultimately has a controlling ownership interest (25%) in the entity. Where no natural person(s) exercises control through ownership interests, the Controlling Person(s) of the entity will be the natural person(s) who exercises control of the entity through other means. Where no natural person(s) is/are identified as exercising control of the entity through ownership interests, then under the CRS, the Reportable Persons is deemed to be the natural person(s) who hold the position of senior managing official.

 Source of information:

http://www.oecd.org/tax/automatic-exchange/common-reporting-standard/CRS-related-FAQs.pdf

How can I change my personal details?

You can change your personal details at "setting", "edit" and proceed accordingly. For "Non-Mandatory" details you can change it online. For mandatory details, you must email us the change request at customerservice@rakutentrade.my.

Do I need to upload any documents as proof of change of address?

Yes, but you will need to upload proof of your new corresponding address (i.e.: copy of identity card (NRIC), utility bill, telco bill, etc.)

What details can I change online and via email?

Please execute the following non-mandatory details changes online:

1. Marital Status

2. Employment Status

3. Occupation

4. Designation

5. Mailing Address (if different)

6. Contact No. (Home)

7. Contact No. (Office)

8. Contact No. (Office Extension)

9. Email Address (Secondary)

10. Name of Bank

11. Account Number

12. Income Evidence (Latest 3 Months)

13. Documentary Proof of Mailing Address

Please email us at customerservice@rakutentrade.my if you want to change the following mandatory details:

1. Country of Birth

2. Residency

3. Race

4. Bumiputra Status

5. Permanent Address (As per NRIC/ other ID)

Can I open a joint account?

No.

How can I close my account?

You should send an email to customerservice@rakutentrade.my to request for an account closure. Once your outstanding cash balance is cleared and your asset/shares are transferred, it will be closed.

How long will it take to close the account?

Within 3 working days, subject to management clearance and if there are no outstanding cash and/or shares in your account.

Do I have to pay for the account closure?

No, however transfer fee for your shares (CDS transfer) of RM10.00 will be charged by Bursa Malaysia.

Can I re-open my Rakuten Trade account?

Yes. You may re-apply for a new account.

Can I cancel my account closing request?

Yes, if the process has not been completed and you have yet to receive the email notification.

Is iSPEED.my free?

Yes.

How do I download the iSPEED.my apps?

You can download iSPEED.my via either the "App Store", "Google Play" or click download from our website (www.rakutentrade.my)

What are the features and benefit of iSPEED.my?

iSPEED.my is the localised version of Japan’s leading mobile app developed by Rakuten Securities, Inc. It combines the expertise of Rakuten Securities, Inc. (Japan) and local market best practices onto a single mobile platform.

iSPEED.my provides all Malaysian investors FREE access to stock prices, research reports and latest news headlines while Rakuten Trade customers will enjoy additional benefits including access to comprehensive trading, execution and clearing services for all trades on Bursa Malaysia.

Do I need to open a new iSPEED.my account again if I have an existing account? Can I use my WEB ID and trading pin for iSPEED.my?

Yes, you can use the same account login for iSPEED.my.

Can I view my trading history via iSPEED.my? 

Yes, you can at "Order", "Refine", "Transaction History"

Can I view real-time price quotes and market data via iSPEED.my?

Yes, if you are a Rakuten Trade customer. For non-customers, it is delayed.

How do I place my orders if iSPEED.my is down?

Please logon to www.rakutentrade.my to place your order or call Customer Service for assisted trading services at 1-800-88-6001. 

Can I trade on iSPEED.my using my tablet?  

iSPEED.my is optimised for smart phone devices (i.e. android and iPhone).

The specifications for best viewing is as below:

Android (Phones& Tablets): V5.0 - 7.0

·       Extra Large Screens - 1280 X 800

·       Large Screens - 1280 X 720

·       Normal Screens - 1280 X 720

·       Small Screens - sw360dp [Smallest width or Height should be 360 dp]

IOS (iPhones only): supports

V8.0, up to the latest version

What should I do if I need more information on iSPEED.my?

For further enquiries email us at customerservice@rakutentrade.my or toll free 1-800-88-6001.

What is the best viewing specifications for the web basedpages?  

Internet-enabled PC, Notebook with Pentium 4 (1Ghz) or higher CPU with at least 1GB RAM Supported browsers with versions:

⦁ Chrome – v25 and above

⦁ Mozilla Firefox – v25 and above

⦁ Microsoft Internet Explorer – v11 and above

What are the best viewing specifications for the mobile app?

The specifications for best viewing is as below:

⦁ Android (Phones & Tablets): V5.0 – 7.0

    ⦁ Extra Large Screens – 1280 X 800

    ⦁ Large Screens – 1280 X 720

    ⦁ Normal Screens – 1280 X 720

    ⦁ Small Screens – sw360dp [Smallest width or Height should be 360 dp]

⦁ IOS (iPhones only): supports V8.0, up to the latest version

Who do I contact if I encounter any online trading problems or if I have any enquiries?

You can contact our Customer Service at 1-800-88-6001 or email us at customerservice@rakutentrade.my.

How secure is my personal data?

We adhered to the Personal Data Protection Act 2010 (PDPA). All customers’ data are stored in a secured environment as prescribed by the PDPA.

How safe is online trading? 

We ensure a secured environment for data transmission with an adoption of proven security technologies such as User ID & Password protection and Trading Pin (T-PIN) validation. We advise, though, all our customers to change their passwords regularly.

How does the Day Trade Rebate Program work?

Day Trade Rebate Program is applicable when you buy and sell shares and they are successfully matched for the same counter on the same day. The rebate amount will be based on the sell trade/s’ brokerage charges only.

*Day Trade Rebate amount is determined by the SELL trading value (quantity x SELL price) based on Rakuten Trade's brokerage fees.

*Please refer to the simulated brokerage rebate calculation below. Illustrations below serve as an example of the calculation only.

Example 1:

Day

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

T Day

Stock A

BUY

500

1.00

RM500

RM7.00

T Day

Stock A

SELL

500

1.50

RM750

RM7.00

EOD

Stock A

REBATE

500

1.50

RM750

RM7.00

  1. T-day is the transaction (buy/sell) date. EOD is end of the day.
  2. Day Trade Rebate will not be affected by the sequence of the Buy or Sell order(s).

Example 2:

Day

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

T Day

Stock A

SELL

500

0.90

RM450

RM7.00

T Day

Stock A

BUY

500

1.00

RM500

RM7.00

EOD

Stock A

REBATE

500

0.90

RM450

RM7.00

  1. T-day is the transaction (buy/sell) date. EOD is end of the day.
  2. Day Trade Rebate will not be affected by the sequence of the Buy or Sell order(s).

Example 3: 

Day

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

T Day

Stock A

BUY

1,000

2.00

RM2,000

RM8.00

T Day

Stock A

SELL

300

2.20

RM660

RM7.00

EOD

Stock A

REBATE

300

2.20

RM660

RM7.00

  1. T-day is the transaction (buy/sell) date. EOD is end of the day.
  2. Day Trade Rebate will not be affected by the sequence of the Buy or Sell order(s).
  3. If the Buy quantity > Sell quantity, the rebate will be capped based on the Sell quantity.

Example 4: 

Day

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

T Day

Stock A

BUY

400

2.00

RM800

RM7.00

T Day

Stock A

SELL

1,000

2.00

RM2,000

RM8.00

EOD

Stock A

REBATE

400

2.00

RM800

RM7.00

  1. T-day is the transaction (buy/sell) date. EOD is end of the day.
  2. Day Trade Rebate will not be affected by the sequence of the Buy or Sell order(s).
  3. If the Sell quantity > Buy quantity, the rebate will be capped based on the Buy quantity.

Example 5: 

Day

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

T Day

Stock A

BUY

10,000

3.00

RM30,000

RM30.00

T Day

Stock A

SELL

6,000

2.10

RM12,600

RM12.60

T Day

Stock A

SELL

4,000

2.50

RM10,000

RM10.00

T Day

(after amalgamation)

Stock A

SELL

10,000

2.26

RM22,600

RM22.60

EOD

Stock A

REBATE

10,000

2.26

RM22,600

RM22.60

  1. T-day is the transaction (buy/sell) date. EOD is end of the day.
  2. Day Trade Rebate will not be affected by the sequence of the Buy or Sell order(s).
  3. If multiple sell orders for same stock on same day are executed, the contract will be amalgamated at the end of the day.
  4. The rebate will be capped at the Buy/Sell quantity (whichever is lower) and will be based on the sell average price.
Will I enjoy the Day Trade Rebate Program if I buy and sell the same counter on the same day with Cash Upfront account?

No. Day Trade Rebate Program is only applicable for Contra Account.

Will the rebate happen immediately?

The rebate will happen after the amalgamation of the contract after trading hours.

Will the brokerage charges for trades using the “Assisted Trade” service be applicable for this Day Trade Rebate Program?

No.

Can I get RT points upon the rebate?

No. RT points credited based on brokerage fee paid will not be awarded under the Day Trade Rebate Program. 

How does Day Trade Rebate Program work in the event of force selling?

Force selling will incur at the normal brokerage charges, as per usual practice. With this new program, you will be entitled to the sell brokerage rebate if both a force sell trade and buy trade are executed successfully on the same counter and on the same day.

 *In the event that the Force Sell quantity > Buy quantity, the rebate will be capped at the Buy quantity x Force Sell price. 
 *If the Force Sell, Normal Sell and Buy for the same stock happens on the same day, “first in –  first out” (“FIFO”) principle will be used to determine the rebate based on Force Sell and Normal Sell price.

 *Please refer to the simulated brokerage rebate calculation below. Illustrations below serve as example of the calculation only.

 Example 1:

Date

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

1st Mar (T+3 Day)

Stock A

FORCE SELL

6,000

3.00

RM18,000

RM18.00

1st Mar

Stock A

BUY

5,000

3.30

RM16,500

RM16.50

1st Mar (EOD)

Stock A

REBATE

5,000

3.00

RM15,000

RM15.00

1. T+3 Day is the force selling date, four days after the transaction took place.
2. If the Force Sell quantity > Buy quantity, the rebate will be capped at the Buy quantity x Force Sell price.

 Example 2:

Date

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

1st Mar (T+3 Day)

Stock A

FORCE SELL

6,000

2.50

RM15,000

RM15.00

1st Mar

Stock A

SELL

5,000

3.00

RM15,000

RM15.00

1st Mar

Stock A

BUY

8,000

3.20

RM25,600

RM25.60

1st Mar (EOD)

Stock A

FORCE SELL REBATE

6,000

2.50

RM15,000

RM15.00

1st Mar (EOD)

Stock A

SELL REBATE

2,000

3.00

RM6,000

RM8.00

1. T+3 Day is the force selling date, four days after the transaction took place.
2. If the Force Sell, Normal Sell and Buy for the same stock happenes on the same day, “first in –  first out” (“FIFO”) principle will be used to determine the rebate based on Force Sell and Normal Sell price.

For more information about force selling, please refer to the relevant FAQ.

Where will I be able to find out how much brokerage have been rebated to my account?

The total sell brokerage rebate will be shown in your monthly statement or in the “cash movement history” screen which is available under the account page on both the website and the iSPEED.my app.

Do I still need to pay the Service Tax (ST) even if my sell brokerage charge is rebated back?

Yes, you will still need to pay for the ST charge on all your successfully matched Buy and Sell trading efforts regardless whether the brokerage fee is rebated back to you. 

What is the ““Cash Deposit & Get Rewarded” promotion about?

The promotion gives a one-time reward of 500 Rakuten Trade points ("RT points") after successfully depositing a minimum of RM100 within 5 business days post account activation. The RT Point reward is applicable to each account activated provided it meets the 5 business day requirement. Any deposit made after the campaign period will not be entitled for the rewards. TnC applied.

What is the promotion period?

1 June 2019 - 31 December 2019

Who is eligible to participate in this promotion?

All new and existing customers of Rakuten Trade ("Eligible Participants") who open and activate at least one (1) Rakuten Trade account during the campaign period

How do I participate in this promotion?

Eligible participants who successfully deposit a minimum of RM100 into their account within five (5) business days post account activation during the campaign period shall be rewarded with a one-time 500 Rakuten Trade points ("RT points") per account.

Will i be entitled if I deposit with accumulated deposit amounting to RM100 or more at any time within five (5) business days post account activation

No. Accumulated deposits amount to RM100 during the campaign period shall not be recognized for the purpose of this campaign.

When will I get the reward?

Within 2 business days post sighting of the deposit within the trading account

How do I know I have received my reward?

Please log onto your account and check your point statement under the RT points tab.

How should I get more information about this promotion?

Please contact our Customer Service at customerservice@rakutentrade.my or via toll free 1-800-88-6001. 

Where can I find the Terms and Conditions (T&C) of the promotion

https://www.rakutentrade.my/storage/uploads/files/tc-cash-deposit-step-2-clean-230519-bvhe.pdf

What is the “Open An Account & Get Rewarded” promotion about?

The promotion gives a one-time reward of 250 Rakuten Trade points ("RT points") per account opened post account activation. 

What is the promotion period?

1 June 2019 - 31 December 2019

Who is eligible to participate in this promotion?

All new and existing customers of Rakuten Trade ("Eligible Participants") who open and activate at least one (1) Rakuten Trade account during the campaign period

How do I participate in this promotion?

Participation is automatic. Simply register for a cash upfront account or/and contra account with Rakuten Trade and pay the CDS account opening fee of RM10.00 per account. You will be rewarded with a one-time 250 Rakuten Trade points ("RT points") per Account post account activation. If you open two (2) trading accounts at the same time, you will instead receive 500 RT Points. TnC applied.

When will I get the reward?

You will receive your 250 Rakuten Trade points ("RT points") for each account opened post account activation, by midnight the same day.

How do I know I have received my reward?

Please log onto your account and check your point statement under the RT points tab.

How should I get more information about this promotion?

Please contact our Customer Service at customerservice@rakutentrade.my or via toll free 1-800-88-6001. 

Where can I find the Terms and Conditions (T&C) of the promotion?

Click Here

Where can I find the Terms and Conditions (T&C) of the promotion?

T&C apply

What is the ““1st Trade & Get Rewarded” promotion about?

The promotion gives a one-time reward of 1,000 Rakuten Trade points ("RT points") after successfully matched trade within 10 business days post account activation. The RT Point reward is applicable to each account activated provided it meets the 10 business days requirement. Any deposit made after the campaign period will not be entitled for the rewards. TnC applied.

What is the promotion period?

1 June 2019 - 31 December 2019

Who is eligible to participate in this promotion?

All new and existing customers of Rakuten Trade ("Eligible Participants") who open and activate at least one (1) Rakuten Trade account during the campaign period.

How do I participate in this promotion?

Eligible participant who successfully match their first trade during the campaign period and within 10 business days post account activation will be auto-enrolled in this promotion.

When will I get the reward?

At the end of the business day of the first matched trade

How do I know I have received my reward?

Please log onto your account and check your point statement under the RT points tab.

How should I get more information about this promotion?

Please contact our Customer Service at customerservice@rakutentrade.my or via toll free 1-800-88-6001. 

What is leveraged and inverse (L&I) exchange-traded funds (ETFs)

Tracks the performance of a market index where constituent securities of that market index are wholly shares (“the constituent shares”); and invests in the constituent shares of that market index.

Can I trade in leveraged and inverse (L&I) exchange-traded funds (ETFs) using my Rakuten Trade accounts?

No.

Who can trade leveraged and inverse (L&I) exchange-traded funds (ETFs)

Only qualified investors can trade in the L&I ETFs.

How to define qualified investors

Investors who fall under the category of sophisticated investors;

Investors who have margin accounts with their brokers;

Investors who have executed at least five transactions in exchange traded derivatives or structured warrants in the preceding 12 months, OR

Investors who have utilized a performance simulator which simulates trading in L&I ETFs and have undergone the e-learning tutorial on L&I ETFs on Bursa Marketplace.

What is the list of leveraged and inverse (L&I) exchange-traded funds (ETFs)

No.

Stock Code

Stock Short Name

Long Name

Sector

Sub-Sector

1.     

0830EA

FANG-2XL

TRADEPLUS NYSE FANG+DAILY (2X) LEVERAGED TRACKER

0053

4304

2.     

0831EA

FANG-1XI

TRADEPLUS NYSE FANG+DAILY (-1X) LEVERAGED TRACKER

0053

4304

3.     

0832EA

HSCEI-2XL

TRADEPLUS HSCEI DAILY (2X) LEVERAGED TRACKER

0053

4304

4.     

0833EA

HSCEI-1XI

TRADEPLUS HSCEI DAILY (-1X) INVERSE TRACKER

0053

4304

CONTACT US
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Toll Free (local)
  • 1800 88 6011 - Account Opening
  • 1800 88 6001 - General Enquiry
Email
  • customerservice@rakutentrade.my
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  • +603 2110 7100 - Account Opening
  • +603 2110 7110 - General Enquiry
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  • +6012 668 6001
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