FAQs

You may contact our customer service via email at customerservice@rakutentrade.my or call to our toll free number 1-800-88-6001 (Local), +603 2110 7110 (Overseas).

We are a full-fledged online equity broker and can provide assistance via customerservice@rakutentrade.my or via toll free 1-800-88-6001.

Login access can be found on the Rakuten Trade's main page at www.rakutentrade.my. Enter your username and password.

Yes, you can access our online platform via the website or mobile phone app iSPEED.my

You may unsubscribe from our promotional email via Setting on the member screen:

1. Log-in into Rakuten Trade

2. Go to "Setting"

3. Select "Preferences "

4. Click "Mail Setting"

6. Uncheck "Promotion Email"

7. Click "Save" to unsubscribe from future promotion email.

Yes, 6% and Services Tax (ST) will be imposed on brokerage fees.

The following services are exempted from ST:

I.CDS Account Opening Fee

II.Corporate Action Fee

III.CDS Share Transfer Fee

IV.All charges to our services except for brokerage fees

If you are unsure whether your transaction(s) is(are) taxable, please contact our Customer Service at Toll-Free 1-800-88-6001

You can apply via our website (www.rakutentrade.my) or via our iSPEED.my app. 

It is a 4-step registration process that require you to provide the following documents.

·    IC front and back

·    1 month bank statement (individual)

·    1 month income evidence

Sorry but income evidence is mandatory when opening a Contra Account with Rakuten Trade.

You just need to log in to your account and on your dashboard select Contra Account to complete the additional financial profiling page. Then provide us with income evidence before paying the RM10.00 Bursa Malaysia CDS account opening fee.

The CDS fee of RM10.00 will be refunded into your payment card upon account rejection.

No, only individual Contra Accounts are allowed.

Yes, you can. By paying the CDS share transfer fee of RM10.00 per counter.

No, we only accept cash and/or shares as collateral.

Yes.

Yes, you can by selecting “MY ACCOUNT” and under "Contra " select “CASH WITHDRAWAL” to proceed with the withdrawal process subject to whether there is/are any outstanding purchases and/or any losses or potential losses that may occur.

- Cash collateral value 100% (no hair cut)

 - Main Market collateral value 80% (20% hair cut) **

 - ACE Market collateral value 50% (50 % hair cut) **

- Warrants, ICULS, REIT’s collateral zero value (no value)

 ** subject to internal valuation of the individual stock

 For example,

 · Cash RM10,000 = RM10,000 in collateral value

 ·  Main Market shares RM10,000 = RM8,000 in collateral value

 ·  As such your collateral value is RM18,000

The trading limit is determined by the multiplier of the intended share purchased, set at 3 times or 5 times on top of the trading limit derived from cash collateral value and/or collateralized securities.

 For example,

·  Total value of cash + collateralized shares value after price capping = RM18,000

·   Intended share purchased provide 5 X multiplier = RM18,000 x 5 = RM90,000

·   As such you will be entitled to RM90,000 trading limit.

Only selected shares on Bursa Malaysia FTSE 100 will qualify for a 5X multiplier.  You can check the shares multiplier at “STOCK INFO” and in “order pad”.

Rakuten Trade Contra Account clients are unable to trade the following:

·  LEAP

·  All ETF

·  Loan bond

·  Warrants (1 Month to expiry)

No.

Contra Account trading limit can be increased by depositing additional cash and/or transferring shares into the account as collateral.

We charge a brokerage fee (plus 6% ST) and standard charges for buy/sell transactions. Please refer to https://www.rakutentrade.my/#scene_commission for fees charges.

Outstanding purchase Contract settlement must be made on/before the second market day (T+2) before 5pm.

Your outstanding buy contract will be force sold on the third market day T+3 morning. 

No.

No. Payment for outstanding buy must be made by the second trading day (T+2) before 5pm, otherwise unsettled outstanding buy will be force sold on the third trading day (T+3) in the morning.

Note: T-day in this context is the day you bought the stock.

Yes. You may pick and choose to settle certain outstanding purchases latest by second trading day (T+2)

Note: T-day in this context is the day you bought the stock. T+2 is two (2) trading days after you have bought the stock.

No. Please log into your dashboard, select “MY ACCOUNT” > “Contra” > “OUTSTANDING” > “PICKUP STOCK” > Select and mark the outstanding purchase(s) you wish to settle > Click “CONFIRM” to complete the settlement process. Please note that Rakuten Trade pickup rules will always be based on “Amount Available for Withdrawal” instead of “Current Cash Balance” on Member Screen.

Notes:
Current Cash Balance: The latest snapshot of the Cash Balance of a trading account.
Amount Available for Withdrawal: Net Cash Balance after all the deductions (Cash Pending Withdrawal, Trade Outstanding, Contra Outstanding, Other Outstanding)

Yes on the same day as the sales of the outstanding purchases.

We will force sell your collateralized shares on the sixth trading day (T+6) from the transaction date of the outstanding purchases.

We will utilize the available cash and/or force sell the shares in your Cash Upfront Account (if available) on the sixth trading day (T+6) from the transaction date of the outstanding purchases. A Letter of Demand will be issued on the seventh trading day (T+7) if there is/are unsettled outstanding Contra losses.

Note: T-day in this context is the day you bought the stock.

You can view your contra gain or contra loss at the end of the trading day by viewing your contra statement, available on our website.

Yes.

In the event of death, all instructions and other monetary instruments shall continue to be honored until the Company receives notice in writing of the Client’s demise. At this point, the Company shall be entitled to sell-out any outstanding purchases / losses (which have not been paid for). Fees associated with the transferring of shares / trade activities made upon the request by the executor(s) or administrator(s) of the deceased’s estate will be funded by the balance funds available in the account.

For more information, kindly refer to our Terms & Conditions, Clause 15.3

Our T&Cs are at https://www.rakutentrade.my/files/tnc.pdf

Please contact our Customer Service at customerservice@rakutentrade.my  or via toll free 

1-800-88-6001.

Contra gain / loss means when the outstanding buy(s) is/are sell off to the market before settlement date and/or force selling which may result in either gain or loss.

Contra gain or contra loss will increase or decrease the trading limit respectively in real time during the trading hours.

You may view or download "SET-OFF STATEMENT" at the end of the trading day from our web trading platform.

Go to “MY ACCOUNT”

Click on “MY STATEMENT”

Select “Setoff Statement” at Document Type and click the “Show” button

Finally, select “view” or “download” statement.

Contra gain will be credited into your account after 2 (two) trading days upon selling (T+2) the outstanding buy contract(s).
Cash balance will be automatically deducted from your cash balance available when there is/are realized loss occurred after selling the outstanding buy contract(s).

Account opening applications will be processed on the same day within two hours, provided all documents are completed and submitted.

Account applications received after 4.00pm will be processed the next business day.

You can click on “forgot username” or “forgot password” and proceed accordingly. Your ID and/or password will be sent to you via the email address you registered at the time of account opening.

Please ensure you create a secure password:

*Must be 8-12 characters

*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter 

*Must include at least 1 special characters from (!@#$%&*)

You can click on “forgot password” and follow the instructions. Your temporary password will be sent to you via your registered email address.

Please ensure you create a secure password:

*Must be 8-12 characters

*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter 

*Must include at least 1 special characters from (!@#$%&*)

Please logon to the members page via www.rakutentrade.my and then click “Settings”, select “change trading pin” and proceed accordingly.

You need to upload the following to our website:

⦁ Photocopy of your identity card (NRIC front and back) or passport

⦁ Individual /or Joint bank statement from a local bank

   and

⦁ Proof of corresponding address (ie: utility bill, telco bill, etc) if different from your permanent address

Yes, you can.

The CDS is the means of representing ownership and movement of securities.

Standard fee of RM10.00 to open a CDS account will be applied.

Yes, you are able to start/begin trading immediately after your account has been activated and after depositing the required collateral/deposit into your trading account.

Yes. You can use your bank statement and will need to declare your source of funding.

You will need to pay the CDS account opening fee of RM10.00 which is set by Bursa Malaysia Depository Sdn Bhd (formerly known as Malaysian Central Depository Sdn Bhd / MCD). You can make payment only via your debit or credit card. 

You will be notified through your registered email address.

Foreigner can be classified either as Resident or Non-resident.

A resident is classified as:

A citizen of Malaysia, excluding person with PR abroad and resides abroad

A non-citizen of Malaysia who has obtained PR of Malaysia and resides in Malaysia

A non-resident is classified as:

Any person other than a resident

A Malaysian citizen with PR abroad and resides abroad

Foreigner (resident) in Malaysia

   *All documents submitted must be in English language 

Foreigner (non-resident) outside Malaysia

       General

Corporate Actions

Note: Exclude all out of pocket expenses / charges / fees and other miscellaneous charges levied / charged by authorities, regulators, registrars, banks, service providers and custodian agents.

Applicable to all Nominees accounts

-          You cannot apply for an IPO

-          You will not receive annual reports/ dividend vouchers directly from the Registrar (you need to request manually from us via a call/email)

-          Corporate Actions will be handled by Rakuten Trade based on your instruction (via online subscriptions/email/ phone call)

-          Your dividend(s) will be credited into your Rakuten Trade account at least five (5) working days

Your cash will be kept separately in a trust account with Kenanga Investment Bank

 For more information please refer to the following clauses extracted from our Terms and Conditions:

 Clause 9 TERMS AND CONDITIONS GOVERNING THE CLIENT TRUST ACCOUNT

9.1 The Client’s trust account is subject to the Company’s continued discretion to grant, maintain and operate. The Client represents and warrants that the Client has full power and capacity to open the Client’s trust account and will not by so doing contravene or result in a default under any provision of any applicable Laws and Rules or of any judgment, injunction, order, decree or agreement or instrument binding upon the Client.

9.2 In addition to, and not in derogation of the terms and conditions set out herein, the Client hereby irrevocably and unconditionally agrees to the following in respect of the Client’s trust account:

9.2.1 That all monies which have been deposited into the Client’s trust account shall be dealt with in accordance with the terms Clause 6.1.4; The Client hereby further authorizes the Company to utilise part or all of any monies as may be held by the Company under any trust relating to Client's monies (including monies paid into the trust account pursuant to Section 111 of the CMSA) to set-off the debit balance in any of Client’s Account(s);

As a Rakuten Trade nominees account holder, you will receive an email notification once your dividend payments are transferred into your account. The dividend will be reflected in your transaction history screen under “Dividend”.

You have to manually opt in to participate in corporate action exercises by either opting in online via My Account > Corporate Action Subscription, by calling our customer service at toll-free 1-800-88-6001 or by emailing us at customerservice@rakutentrade.my

You can deposit funds of RM30,000 and below via online bank transfer. For deposits above RM 30,000 you will need to go to the bank.

 Go to “My account >> Cash Deposit>> select Online Deposit” and proceed accordingly.

 Online deposits will be processed in real time/instant.

For deposits, more than RM30,000, you can either deposit funds into your account via personal cheque (deposit into the Cheque Deposit Machine) or over the counter (Interbank Transfers, Remittance /telegraphic transfer and Interbank GIRO).

 Cheque deposits will be processed upon cheque clearance (depending on bank’s processing time) while Interbank (IBG) over the counter deposits will be processed within 1 hour (or upon fund sighting). For cheque and/or IBG deposits, you are required to upload the deposit details/slip to your dashboard.

The fee for over the counter deposits is dependent on the respective bank charges. There is no limit for each deposit/transaction.

 Go to “My account >> Cash Deposit>> select Offline Deposit” and proceed accordingly.

Cash deposits via ATM machine and third party payment shall be rejected.

Effective 23 June 2017, Rakuten Trade accepts personal cheque deposit via bank counter or cheque deposit machine (“CDM”)

Steps:

Step 1: Take a picture /scan the cheque

Step 2: Upload the image of the cheque to your Rakuten Trade dashboard

Step 3: Take a picture /scan the receipt or deposit slip received from the bank.

Step 4: Upload the receipt or deposit slip to your Rakuten Trade dashboard

The funds will be credited into your Rakuten Trade account upon clearance of the cheque (depending on the bank's processing time frame).

Deposits made on public holidays/weekends will be processed the next business day.

 Should you have any queries, please feel free to contact us at 1-800-88-6001 or customerservice@rakutentrade.my

No. You can view your daily trade statement via our website, by logging onto your online trading account “My account”, “My Statement”. Monthly statements will be updated into “My Statement”

Normal Brokerage (via Web/ iSPEED.my)

⦁ Below RM1,000.00 = RM7.00* per transaction

⦁ Between RM1,000.00 to RM9,999.99 = RM8.00* per transaction

⦁ Between RM10,000.00 to RM99,999.99 = 0.10% of trading value*

⦁ Equal / above RM100,000.00 = RM100.00* per transaction

*6% ST will be imposed on brokerage fees

Assisted Brokerage (via Customer Service: RM30.00 + Normal Brokerage)

⦁ Below RM1,000.00 = RM37.00 * per transaction

⦁ Between RM1,000.00 to RM9,999.99 = RM38.00 * per transaction

⦁ Between RM10,000.00 to RM99,999.99 = 0.10% of Trading value* + RM30.00

⦁ Equal / Above RM100,000.00 = RM130.00* per transaction

*6% ST will be imposed on brokerage fees

Other Fees

⦁ Clearing Fee: 0.03% up to a maximum of RM1,000.00 per contract

⦁ Stamp Duties: RM1.00 for every RM1,000.00 in trading value (maximum amount of RM200.00 per contract)

⦁ CDS Fee: Account Opening RM10.00 per CDS

⦁ Transfer of Securities RM10.00 per counter

⦁ Services Tax (ST): 6% of brokerage fees

Q1: Will I be charged stamp duty fees if I trade Small and Mid Cap shares on Bursa Malaysia?

The stamp duty exemption will be applicable for trading of companies listed on Bursa Malaysia Securities with a market capitalization ranging between RM200 million and RM2 billion as at 31 December 2018 for eligibility in 2019. For eligibility in 2020 until 2021, the companies will be based on their market capitalization as at 31 December 2019 and 2020 respectively. The list of companies will be static until the annual review.    

Click http://www.bursamalaysia.com/misc/system/assets/24049/Mid_Small_Cap_PLCs_(Mkt_cap_of_200_mil_to_2_bil)_Dec2018_V1.0.pdf for the full list.

Q2: What if I trade blue chip shares or warrants? Is the stamp duty fee also exempted?

If you trade in blue chip shares or warrants, you need to pay the stamp duty.  The stamp duty is only exempted for trading in Small & Mid Cap shares.

Q3: Why do we have to pay stamp duty fees and how much are we charged?

A stamp duty is a required tax placed on legal documents, usually in the transfer of assets. It is chargeable on transactions through Bursa Malaysia at RM1 per RM1,000 share value to a maximum of RM200.

Q4: How does the stamp duty fee exemption benefit me?

The stamp duty fee exemption benefits investors as it reduces the total fees that are charged which is determined based on the transaction value.

Q5: What other fees do I have to pay in addition to the brokerage fee and can these be waived also?

Other than the brokerage fee, you must pay a clearing fee of 0.03% on your transaction value (up to a maximum of RM1,000) which currently cannot be waived.

Q6: How will I know that I have not been charged the stamp duty fee?

It will be reflected in your trade statement where all charges billed are itemised.

Q7: How often will the exemption list change?

There is a predefined list of shares set by Bursa Malaysia that will change annually as it is based on recorded market capitalisation of the previous year.

Q8: Does it apply for when I buy, sell, collect dividends, etc or is it only applicable for when I buy shares?

The stamp duty exemption is ONLY applicable for the buying and selling activities made on Small and Mid Cap shares.

Bursa Malaysia ‘s settlement period rule subjected to type of contract. Refer to the details below;

Type of Contract: Ready Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T + 1 by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 2, no later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 2, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 2, no later than 12:30pm

5.     Selling Out: T + 2, from 12:30pm until T + 3

Type of Contract: Immediate Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T  by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 1, not later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 1, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 1, no later than 12:30pm

5.     Selling Out: T + 1, from 12:30pm until T + 3

Your trading limit is dependent on available cash in your Cash Upfront Account. To increase your limit, please deposit funds accordingly. 

Yes, at 2.25% p.a. calculated on daily rest, credited monthly into your account.

Yes, the charges of 30sen per transaction, however the charges will be absorbed by Rakuten Trade.

There is no minimum amount, however your trading limit is subjected to your available deposits in your Cash Upfront Account.

You may refer to Bursa Malaysia at here

You can refer to the videos on our website “Customer Service”, “Videos” or via our Rakuten Trade YouTube Channel.

A trading pin is a six-digit pin used as a security feature to trade online.

You can submit your orders from 8:30am until 5:00pm for the day’s orders, Monday to Friday.

After trading hours – You can key-in orders after business hours and your orders will be in a pending queue status, the orders will take effect the next business day. On trading days, 5:00pm-6:00pm, no orders will be accepted due to system maintenance.

No. Rakuten Trade does not accept trade orders via email.

As Rakuten Trade business is an all-in-one seamless and automated platform, you are responsible for executing your own investment and trading ideas end-to-end.

You can amend your unmatched order at “Order Status”.  Select the order you wish to amend /or cancel and execute as per instructions.

Under the order status section, it will be shown under "Status" column.

Glossary:

⦁ New: New Order submitted by the customer pending submission to Order Management System (OMS)

⦁ Sent: Order has been sent to BURSA by Rakuten Trade order routing system and is pending BURSA acknowledgement.

⦁ Acknowledged

   i) New Order received, has been acknowledge by BURSA and is queuing for matching

   ii) Replacement Order received and acknowledged by BURSA. Currently is queuing for matching.

⦁ Matched: Order fully matched

⦁ Partial Matched: Order partially matched

⦁ Partial Cancelled: Order partially matched. Balance that is unmatched has been successfully replaced or cancelled by the Customer/ cancelled by BURSA

⦁ Rejected: Order has been rejected by BURSA

⦁ New AMO: After Market Order. Order has been submitted after 5:00pm/ before 8:30am/ on a public holiday.

Rakuten Trade does not accept any responsibility or liability whatsoever in respect of any loss or damage that you may incur using the Rakuten Trade platform.

If you encounter a system related issue, please immediately contact us at customerservice@rakutentrade.my or via toll free 1-800-88-6001.

The minimum number of shares that you can place is 1 share (for Odd lot) and a minimum of 100 shares (for board lot), whereas the maximum number of shares that you can place in a normal board lot order is 5,000 (500,000 shares).

Yes.  

No.

No as they are not facilitated by Rakuten Trade.

You can request for assistance to execute your trade by calling us at 1-800-88-6001 to place your order(s). However, do note that you will not be eligible for our lowest brokerage rate if your order is placed offline (assisted trading). 

5 Market depth displays 5 levels of current best bids and asks price of a particular stock. You can view 3 levels of market depth at no cost on Rakuten Trade’s website. 

Terms and Conditions Apply

Yes, you can. The first 3 months are free. If you trade once in 3 months, the next month will be free as well. Otherwise a RM2 per month will be imposed.

There are 2 types of orders, Day Orders and Good till Date (GTD) Orders. All day orders submitted are only valid for the trading day. GTD orders will be carried forward continuously each trading day until the expiry date selected upon order execution of orders are unfilled / unmatched. The GTD order is valid up to 30 calendar days only.

Yes, you can create up to 10 sub-folders consist of 100 stocks in each folder. A total of 1,000 stocks.

No as your account with Rakuten Trade is a Nominees Account.

No. Trading on behalf is prohibited.

Currently, Rakuten Trade online trading access is offered at no cost. However, the standard brokerage fee (plus 6% ST) will be imposed and we reserve the right to impose any charges with prior notice.

To address extraordinary market volatility in the equity market, Rakuten Trade has implemented a market order mechanism (price band) that will prevent trades to exceed our customer's available trading limit. Trade cost will be calculated at a 30% higher than the current market price.

The following is the mechanism of Rakuten Trade market order:

* Price band percentages will be 30% above the market price, as such customer trading limit should have a minimum of RM138.50 in order to purchase 1 board lot of 100 units of shares.

The LEAP Market is a new market introduced by Bursa Malaysia aimed at facilitating access by small and medium-sized enterprises to raise capital from the capital market.

It is a qualified market mainly for Sophisticated Investors.

Only Sophisticated Investors are allowed to trade on the LEAP Market.

Sophisticated Investors are defined as follow: -

Entities

- a company that is registered as a trust company under the Trust Companies Act 1949 which has assets exceeding RM10,000,000 under management; or

- a corporation that is a public company under the Malaysia Companies Act 2016 which is approved by the Securities Commission Malaysia to be a trustee under the Capital Markets and Services Act 2007 and has assets exceeding RM10,000,000 under management.

- a corporation with total net assets exceeding RM10,000,000 or equivalent in foreign currencies based on last audited accounts; or

- a partnership with total net assets exceeding RM10,000,000 or its equivalent in foreign currencies.

Individual

- an individual whose total net personal assets exceeds RM3,000,000 or equivalent in foreign currencies, excluding the value of the individual’s primary residence; 

- an individual who has a gross annual income exceeding RM300,000 or equivalent in foreign currencies in the preceding twelve months; or

- an individual who, jointly with his or her spouse, has a gross annual income exceeding RM400,000 or equivalent in foreign currencies in the preceding twelve months.

No, trading on LEAP market are not facilitated by Rakuten Trade.

To view or download your daily trade statement on the member screen:

Go to “MY ACCOUNT”
Click on “MY STATEMENT”
Under the “Cash Upfront” tab, select “Daily Trade Statement” for Document Type and click the “show” button
Finally, select “view” or “download” statement.

The daily statement is available from the member’s page within 1 month backdate period.

You may go to the company website or Bursa website to download the annual report.

1. What is MyETF-US50?

MyETF-US50 is an ETF that aims to track the performance of 50 largest Shariah-compliant companies (by float-adjusted market capitalization) listed in the U.S., as measured by its Benchmark Index – Dow Jones Islamic Market U.S. Titans 50 Index. 

Click here for details  : http://www.myetf.com.my/

2. Can I trade MyETF-US50?

No, trading on MyETF-US50 is currently not facilitated by Rakuten Trade as we do not provide trading for non-RM stocks.

Warrant is a derivative product that gives a holder a right but not obligation to buy or sell certain amount (depends on the exercise ratio) of the underlying asset at a predetermined exercise price on or before the predetermined expiry date. The underlying asset could be stocks, indices, commodities etc.

Structured warrants have a fixed expiry/maturity life span and structured warrants become worthless upon expiration. Only warrant issued by a listed company has transferable option which entitles the holder to buy a specific number of shares in that company at a specific price (or exercise price) at a specific time.

Rakuten Trade is not liable and takes no responsibility nor liability whatsoever for any loss arising from investing or trading in structured warrants.

For more information on Structured Warrants, visit http://www.bursamalaysia.com/market/securities/education/faqs-on-structured-warrants/

A type of order to buy or sell a security at a specified price.

Effective 1st January 2018 to 31st December 2020, all contract notes executed for the sale and purchase transactions of Structured Warrant (SW) or Exchange-Traded-Funds (ETF) approved by the Securities Commission Malaysia (SC) under the Capital Markets and Services Act 2007 (CMSA) in Bursa Malaysia Securities Berhad will be exempted from stamp duty (“Exemption”) in line with the Federal Budget 2018.

Sample Calculation

Note:The stamp duty is RM1.00 for every RM1000.00 (or fractional part) of the transaction value of securities (payable by both buyer and seller). The stamp duty shall be remitted to the maximum of RM 200.

For further clarification, please contact our customer service at toll-free 1-800-88-6001. We thank you for your continued support.

No.

No.

You can check via your online account dashboard under “My Account”.

You may go to “My account" , "Cash Withdrawal” and proceed accordingly.

Your sales proceeds will automatically be credited into your Cash Upfront Account on the due date which is T+2 days and will be reflected as available cash.

Note: T is the transaction day

Yes, for shares transferred from another broker also known as Authorised Depository Agents (ADA) to Rakuten Trade, you will have to initiate the transfer at the ADA where the shares are currently deposited in and fill up the shares transfer form. The shares will be reflected in your Rakuten Trade account upon successful shares transfer from your previous ADA.

Yes, RM10.00 per stock charged by Bursa Malaysia Depository Sdn Bhd (formerly known as Malaysian Central Depository Sdn Bhd / MCD) regardless of quantity.

If the instruction is received before 10:00am, the transfer will be done on the same business day. If the instruction is received after 10:00am, the transfer will be done by the next business day.

* Subject to when the transfer is accepted and acknowledged by Bursa Malaysia Depository Sdn Bhd. 

You can call, email, fax or write to SIDREC, submit an online application, or visit them at their office.

Securities Industry Dispute Resolution Center (909583-H)

T: +603-2282 2280        E: info@sidrec.com.my

F: +603-2282 3855        W: https://sidrec.com.my/dispute-resolution/

Anda boleh menelefon, faks, e-mel atau menulis kepada SIDREC, membuat permohonan dalam talian, atau datang berjumpa wakil di pejabat.

Securities Industry Dispute Resolution Center (909583-H)

T: +603-2282 2280        E: info@sidrec.com.my

F: +603-2282 3855        W: https://sidrec.com.my/dispute-resolution/

·         SIDREC looks at monetary disputes related to capital market products and service involving regulated activities of dealing in securities, derivatives, unit trusts and Private Retirement Schemes (PRS), and fund management. If your complaint involves a capital market product or service provided by a SIDREC Member, their representative or agent, SIDREC will be able to help you.

·         SIDREC mengendalikan pertikaian kewangan yang berkaitan produk dan khidmat pasaran modal yang melibatkan aktiviti terkawal dalam urus niaga sekuriti, derivatif, unit amanah dan Skim Persaraan Swasta (PRS) dan pengurusan dana. Sekiranya aduan anda melibatkan produk atau khidmat pasaran modal yang ditawarkan oleh Ahli SIDREC, wakil atau ejen mereka, SIDREC boleh membantu anda.

·         SIDREC Members comprise companies, which are registered persons, or are licensed by the SC to deal in securities, derivatives, PRS, and/or undertake fund management. These include banks, stockbroking companies, futures broking companies, unit trust management companies, fund management companies, PRS providers and distributors, and financial planners who are corporate unit trust/PRS advisers. Please refer to www.sidrec.com.my for a complete list of Members.

·         Ahli SIDREC merangkumi syarikat yang dilesenkan atau didaftar oleh SC untuk berniaga dalam sekuriti, derivatif, PRS, dan/atau mengendalikan pengurusan dana. Mereka termasuklah bank, syarikat broker saham, syarikat broker niaga hadapan, syarikat pengurusan unit amanah, syarikat pengurusan dana, penyedia dan pengedar PRS, dan perancang kewangan yang merupakan penasihat unit amanah/PRS korporat. Sila rujuk kepada laman web www.sidrec.com.my untuk senarai penuh Ahli.

·         Capital market products that come under SIDREC’s purview include securities (e.g. shares, warrants, bonds, structured products such as structured warrants etc.), derivatives (e.g. futures or options), unit trusts and PRS. Capital markets services include any service that involves a capital market product. This would include all aspects of helping you invest in shares, unit trusts or any other securities, derivatives or PRS. If you are unsure whether your claim/complaint is within SIDREC’s purview, please contact SIDREC at

·         T: +603-2282 2280  E: info@sidrec.com.my

·         F: +603-2282 3855  W: www.sidrec.com.my

·         Produk pasaran modal di bawah bidang kuasa SIDREC termasuklah sekuriti (cth: saham, waran, bon, produk berstruktur seperti waran berstruktur dll), derivative (cth: niaga hadapan atau opsyen), unit amanah dan PRS. Khidmat pasaran modal merangkumi sebarang perkhidmatan yang melibatkan produk pasaran modal. Ini termasuklah semua aspek yang memudahkan anda melabur dalam saham, unit amanah atau lain-lain pelaburan sekuriti, derivatif atau PRS. Sekiranya anda kurang pasti sama ada tuntutan/aduan anda berada di bawah bidang kuasa SIDREC, sila hubungi SIDREC.

 ·         T: +603-2282 2280  E: info@sidrec.com.my

 ·         F: +603-2282 3855  W: www.sidrec.com.my

·         There are a few categories of complaints/disputes from investors which SIDREC can’t help with. They include those involving a Member against which a winding up order has been made, or where the Member has been  declared to be financially insolvent by a court of law, or has been the subject of a declaration of an event of default pursuant to the Rules of the Capital Market Compensation Fund Corporation; arising from commercial decisions, e.g. product pricing, fees & charges or rejection of credit/margin applications; concerning the performance of a product or investment (except in relation to alleged non-disclosure/misrepresentation by the Member on such product or investment); which have been referred by the Claimant or the Member to a court or arbitration and the case has been decided in the court or arbitration; or is pending in the court or arbitration unless the matter is stayed for the purposes of referral of the dispute to SIDREC; involving matters under investigation by the SC or any other Government enforcement authority where the SC has issued a direction to SIDREC not to proceed with the Dispute Resolution Process; and which have been time barred in accordance with the Limitation Act 1953, Limitation Ordinance (Sabah) (Cap.72) and Limitation Ordinance (Sarawak) (Cap.49) [“the relevant limitation laws”]

·         Terdapat beberapa kategori aduan/pertikaian daripada pelabur yang tidak dapat dibantu oleh SIDREC. Ia termasuk yang melibatkan Ahli di mana perintah penggulungan telah dikeluarkan, atau di mana Ahli telah diisytiharkan tidak solven oleh mahkamah, atau menjadi subjek pengisytiharaan tentang sesuatu peristiwa yang selaras dengan Peraturan Capital Market Compensation Fund Corporation; timbul akibat aktiviti komersial, cth: penetapan harga produk, yuran & caj atau penolakan permohonan kredit/margin; melibatkan prestasi produk atau pelaburan (kecuali yang berhubung dengan sebarang dakwaan bahawa Ahli SIDREC tidak membuat pendedahan atau dakwaan salah nyata oleh Ahli tentang sesuatu produk atau pelaburan); yang telah dirujuk oleh pihak Pihak Penuntut atau Ahli kepada mahkamah atau penimbangtaraan dan kes tersebut telah mendapat keputusan mahkamah atau penimbangtaraan; atau tertangguh di mahkamah atau penimbangtaraan kecuali jika perkara tersebut digantung bagi tujuan merujuk pertikaian tersebut kepada SIDREC; melibatkan perkara di bawah siasatan SC atau lain-lain badan penguatkuasa Kerajaan di mana SC telah mengeluarkan arahan kepada SIDREC untuk menghentikan Proses Penyelesaian Pertikaian; dan telah disekat akibat had masa berdasarkan Akta Had Masa 1953, Ordinan Had Masa (Sabah) (Bab 72) dan Ordinan Had Masa (Sarawak) (Bab 49) [undang-undang had masa berkenaan] ketika ia diserahkan kepada SIDREC untuk penyelesaian.

· SIDREC's service is free for investors for disputes involving claims not exceeding RM250,000.

· Khidmat SIDREC adalah percuma bagi pelabur yang mempunyai tuntutan pertikaian tidah melebihi RM250,000.

·         Yes, the maximum claim limit and amount that may be awarded by SIDREC in an adjudication of a claim is RM250,000 excluding fair interest. However, SIDREC is able to accept claims exceeding RM250,000, if both the Claimant and SIDREC Member would like their help.

·         Ya, tuntutan maksimum dan jumlah boleh diberikan oleh SIDREC dalam pengadilan untuk satu tuntutan ialah RM250,000 tidak termasuk faedah. Walau bagaimanapun, SIDREC masih boleh menerima tuntutan melebihi RM250,000, sekiranya Pihak Penuntut dan Ahli SIDREC meminta bantuan SIDREC. 

·         SIDREC aims to resolve all claims within 90 working days from receiving complete documentation. However, this time frame may be extended at SIDREC’s discretion depending on the complexity of the disputes, the level of cooperation extended by the parties, any logistical impediments involving any of the parties etc. 

·         SIDREC bertekad menyelesaikan semua tuntutan dalam masa 90 hari bekerja dari tarikh penerimaan kesemua dokumen berkaitan. Walau bagaimanapun, tempoh masa ini boleh dilanjutkan atas budi bicara SIDREC bergantung kepada kerumitan pertikaian tersebut, tahap kerjasama yang diberikan oleh pihak-pihak terlibat, sebarang halangan logistik melibatkan pihak yang terbabit dll.

·         Yes, SIDREC will accept claims from any person regardless of your nationality or where you live, so long as your complaint or claim is in relation to a capital market product or service provided to you by a SIDREC Member.

·         Ya, SIDREC menerima tuntutan daripada semua tanpa mengambil kira kerakyatan atau di mana anda menetap, asalkan aduan atau tuntutan anda ada kaitan dengan produk atau khidmat pasaran yang ditawarkan oleh Ahli SIDREC.

·         You must submit your claim within the 6-year limitation period imposed by the relevant limitation law; and where you have received a final reply to your complaint from a SIDREC Member, you have 180 days from that date to submit your claim. If you are not sure whether your claim is within the prescribed time frame, please contact SIDREC for guidance.

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my

·         Anda mesti menghantar tuntutan anda dalam tempoh had masa 6 tahun yang dikenakan oleh undang-undang had masa berkenaan untuk tuntutan sivil; dan jika anda telah menerima maklum balas terakhir berkenaan aduan anda daripada Ahli SIDREC, anda mempunyai 180 hari dari tarikh tersebut untuk mengemukakan tuntutan. Sekiranya anda tidak pasti sama ada tuntutan anda masih berada dalam tempoh masa yang dibenarkan, sila hubungi SIDREC untuk panduan.

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my

·         Upon receipt of a claim/complaint, SIDREC will first assess its eligibility, followed by an assessment on the merit of the claim.  During the merit assessment, SIDREC may dismiss your claim/complaint if, for example, it is found to be clearly unsustainable against the Member concerned, or if the claim is frivolous and vexatious. If your claim passes the initial assessment, the matter proceeds to mediation, where SIDREC’s mediator will try to help parties reach a resolution to the dispute. If parties fail to reach an agreement through mediation, the matter will then proceed to adjudication, during which SIDREC’s adjudicator will conduct a hearing of the matter and issue a decision.

·         Selepas menerima tuntutan/aduan, SIDREC akan bermula dengan menilai kelayakan tuntutan, diikuti dengan penilaian terhadap merit tuntutan tersebut. Semasa penilaian merit, SIDREC mungkin menolak tuntutan/aduan anda sekiranya, sebagai contoh, ia tidak mempunyai asas yang kukuh atau jika tuntutan tersebut sekadar main-main atau untuk tujuan menyusahkan sahaja. Jika tuntutan anda lulus penilaian kelayakan awal, ia akan dibawa ke proses pengantaraan, di mana pengantara SIDREC akan cuba membantu pihak-pihak terlibat untuk mencapai penyelesaian bagi pertikaian mereka. Sekiranya pihak-pihak terlibat gagal mencapai penyelesaian melalui pengantaraan, perkara tersebut akan dibawa ke pengadilan, di mana SIDREC akan mengendalikan Pendengaran bagi pertikaian tersebut dan seterusnya memberikan keputusan Pengadilan.

·         Mediation is an effective way of resolving disputes without the need to go to court. It involves a mediator who is an independent third party. The mediator’s role is to help the parties communicate and reach an agreement and outcome that is acceptable to both parties. Mediation meetings are very practical and common sense in approach. The mediation process is confidential and the discussions will not be disclosed to any party outside of SIDREC’s dispute resolution process.

·         Pengantaraan ialah cara efektif untuk menyelesaikan pertikaian tanpa perlu ke mahkamah. Ia melibatkan pengantara yang merupakan pihak ketiga yang berkecuali. Peranan pengantara ialah untuk membantu pihak terlibat berbincang serta mencapai persetujuan yang boleh diterima baik oleh kedua-dua belah pihak. Mesyuarat pengantaraan menggunakan pendekatan yang praktikal dan berlandaskan logik. Proses pengantaraan adalah sulit dan perbincangan tidak akan didedahkan kepada mana-mana pihak yang tidak terlibat dalam proses penyelesaian pertikaian SIDREC.

·         Adjudication is a hearing of a dispute that results in a decision on the dispute. Unless the Claimant withdraws, disputes involving claims not exceeding RM250,000 will proceed to adjudication if mediation fails. In the adjudication process both parties will be given an opportunity to present any evidence (including the calling of witnesses) to support their case; seek clarification from the other parties or their witnesses and submit on their respective cases. The Adjudicator may also seek further clarification and documents from the parties or their witnesses.  After taking into account the evidence presented, facts involved, conduct of parties, relevant rules and laws, best industry practices, and SIDREC’s precedents, the Adjudicator will come to a decision, applying the principle of what is fair and reasonable in the circumstances.

·         Pengadilan ialah pendengaran bagi sesuatu pertikaian untuk mencapai keputusan tentang pertikaian tersebut. Pengadilan akan dilaksanakan bagi pertikaian yang melibatkan tuntutan tidak melebihi RM250,000 sekiranya proses pengantaraan gagal, kecuali jika Pihak Penuntut menarik diri. Dalam proses pengadilan, kedua-dua pihak akan diberikan peluang untuk membentangkan sebarang bukti (termasuk memanggil saksi) untuk membantu kes mereka; meminta penjelasan daripada pihak yang berkenaan atau saksi mereka; dan memberi hujahan mengenai kes masing-masing. Pengadil juga mungkin akan meminta penjelasan lanjut dan dokumen daripada pihak-pihak terlibat atau saksi mereka. Selepas mengambil kira bukti yang dikemukakan, fakta yang berkaitan kes, perlakuan kedua-dua pihak, peraturan dan undang-undang berkaitan, amalan industri terbaik, dan kes terdahulu SIDREC, Pengadil akan membuat keputusan berpandukan apa yang adil dan berpatutan dalam situasi tersebut.

·         SIDREC’s decision is binding only on the SIDREC Member. If you are unhappy with SIDREC’s decision, you are free to explore other avenues to resolve your complaint. However, if you accept the decision, you would then enter into a settlement agreement with the SIDREC Member, that reflects SIDREC’s decision and this will then be binding on both parties. Please see SIDREC’s Terms of Reference (TOR) or contact SIDREC for more details on their process.

·         Securities Industry Dispute Resolution Center (909583-H)

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my / https://sidrec.com.my/dispute-resolution/

·         Keputusan SIDREC hanya mengikat Ahli SIDREC. Sekiranya anda tidak berpuas hati dengan keputusan SIDREC, anda bebas mencari jalan lain untuk menyelesaikan pertikaian anda. Walau bagaimanapun, sekiranya anda menerima keputusan SIDREC, anda akan menandatangani satu perjanjian dengan Ahli SIDREC, untuk memeterai keputusan tersebut. Sila rujuk kepada Terma Rujukan (TOR) SIDREC atau hubungi SIDREC untuk maklumat lanjut tentang prosesnya.

·         Securities Industry Dispute Resolution Center (909583-H)

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my / https://sidrec.com.my/dispute-resolution/

Conversion to Ordinary Shares

Redemption to Cash

Subscription

Acceptance of Take Over Offer

No. Rakuten Trade will handle the processing of corporate actions once we receive the instruction(s) and payment from you.

Rakuten Trade's Deadline is always ahead of Registar's deadline. It is a bit longer compared to direct accounts as it includes not only our processing time but also the time taken by the registrar to process your application.

Yes.

You may request for a copy by emailing customerservice@rakutentrade.my or via toll free 1-800-88-6001. 

The new shares/cash offered will be credited into your account once we have received instruction from the registrar as defined in the offer letter.

Once the deadline for Rakuten Trade has passed, Rakuten Trade is unable to process the related Corporate Action Activity on behalf of you.

No.

The net dividends/interest payments will be credited into your account once we have received the same from our custodian. You may view the status at “My Account”, “My Statement”.

Yes, if you are the shareholder of the company. To attend AGM/EGM, please ensure the shares are sighted in your CDS account beforehand. Then, email your request to our Customer Service at least 10 working days before the AGM/EGM date. Please contact us at customerservice@rakutentrade.my or via toll free 1-800-88-6001 for more information.

No request of proxy form will be entertained thereafter. 

We strongly advise clients to confirm the attendance with the Registrar upon receiving the confirmation to attend an AGM from Rakuten Trade. Please contact Rakuten Trade at least seven (7) working days before the AGM date if you notice that your name and/or your proxy’s name(s) has not been updated in the Registrar’s AGM attendance list.

eDividend is a service which allows an issuer to electronically pay your cash dividend entitlements directly into your bank account instead of making a payment via bank cheque. Rakuten Trade will manage the dividend payments directly into your Cash Upfront Account. You do not need to register for eDividends.

The dividends will be credited into your Rakuten Trade Cash Upfront Account.

The following are the differences of Rakuten Trade Nominees and typical Nominees account:

Corporate Action Charges

Note: Exclude all out of pocket expenses / charges / fees and other miscellaneous charges levied / charged by authorities, regulators, registrars, banks, service providers and custodian agents.

You may view or download your "Dividend Tax Voucher" from our web trading platform.

Go to “MY ACCOUNT”

Click on “MY STATEMENT”

Select “Dividend tax voucher” at Document Type and click the “Show” button.

Finally, select “view” or “download” statement.

Rakuten Trade points or RT Points are what you earn when you trade or execute any trading exercise via our platform and / or by participating in any of our marketing campaign(s). Check out our Marketplace on our website or via our iSPEED.my app for more information!

You automatically start earning points when you successfully open an account with us. Start earning Rakuten Trade (RT) points through some of the examples below: 
a) Account Opening =2000RT (on 1st trade only upon successful first matched trade within thirty (30) calendar days after account activation with Rakuten Trade)
b) Share Transfer In = 100RT/Stock
c) Trade Brokerage = 1RT/RM2
d) Friends Referral = 500 RT/Referral (upon referee 1st trade only).
e) FC Barcelona Goal Campaign = x2RT (end of day matched trade)

The FC Barcelona (FCB) GOAL campaign is part of our rewards eco system to give our customers double (x2) Rakuten Trade points (RT) on their successful trades executed through Rakuten Trade.

Whenever FC Barcelona wins a match in the 2018/19 UEFA Champions League or 2018/19 La Liga, the account holder will automatically receive double points on the same day* based on the brokerage fee paid.

*If FC Barcelona wins a match on a Bursa Malaysia trading day, x2 RT Points will be awarded on the same day on your matched trades. If FC Barcelona wins a match on a non-trading day, x2 RT Points will be awarded on the next market day on your matched trades. 

For example, instead of earning 3 RT points on a RM7 brokerage fee, the customer will receive 6 RT points!

Yes, we do and it’s called The Buddy Program. You can invite your friends to join Rakuten Trade via email or by sharing via your social media network. All you need to do is share the referral link / code which can be found on your dashboard via Whatsapp, Facebook, tweet, etc! All your friends have to do is include the unique referral link / code in their account opening form (page 1) and you will receive 500 RT points upon account activation of each referred customer within thirty (30) days of account activation.

Rakuten Trade (RT) points have a validity of 3 years. You will be updated on your points prior to their expiration.

Conversion is simple and can be made completely online.

Redemption can be done so long as you have Rakuten Trade (RT) points to be converted.

No sign up is required to start earning points as long as you are a Rakuten Trade client.

All you need to do is register your membership information of the respective loyalty partners on your Rakuten Trade point page.

• Step 1: Click RT Points on your dashboard to identify the total RT points you have earned

• Step 2: Click Redeem Now

• Step 3: Insert number of RT points you would like to convert based on the affiliate brand. i.e: 500 AirAsia BIG, 500 BInfinite and 500 BonusLink

Rewards partner membership information required: 

• AirAsia BIG: BIG Number ID (10 digits)

• B Infinite: B Infinite Membership (16 digits) and BInfinite card pin

• BonusLink: BonusLink Membership (16 digits)

1 Rakuten Trade point = 1 partner’s rewards point.

You may redeem your Rakuten Trade point anytime so long as you have earned at least 1 RT point. However, while your converted points will be immediately deducted from your Rakuten Trade account, there may be a delay in seeing the converted RT points in your respective loyalty account as timing is dependent on the receiving rewards standard operating process. Please check your available balance on the respective rewards brand website / app.

Yes, you can transfer /or redeem your points to multiple partners subject to your available balance.

As long as you have an earned 1 Rakuten Trade (RT) point, you can convert it. 

Rakuten Trade client will automatically earn RT points whenever they trade via our web or mobile platform. Your RT points will be reflected in your account on a daily basis after 6pm on a standard trading day.

*6% ST will be imposed on brokerage fees

Yes

Your RT points will be reflected in your account daily after 6pm on a standard trading day.

Yes you can, including your balance RT points available, expiration date of your RT points, unique referral link / code, view your RT point transaction history as well as are able to convert available points into AirAsia BIG, B Infinite or BonusLink points. 

You can view your account summary by logging on online and clicking RT Points on your dashboard.

Please call us at toll-free 1-800-88-6001 or email us at customerservice@rakutentrade.my

 1 June 2018 to 5 July 2019

All new customers who successfully open both Cash Upfront and Contra accounts with Rakuten Trade.

Simply open both Cash Upfront and Contra accounts concurrently with Rakuten Trade, pay RM20.00 CDS fee during account opening and upon successful activation, you will receive a rebate of RM10.00. On top of that, you will receive 2,000 RT points upon making your 1^st successful matched trade within 30 days of account activation. 

Your RM10.00 CDS fee rebate will be debited into your Cash Upfront account. The rebate is non-transferable, non-negotiable and not exchangeable for cash or other items.

Unfortunately, no, you are not eligible for this promotion. However, you will receive 2,000 RT points through the Sign Up & Get Topped Up Campaign if you successfully open a Contra account and perform your 1^st successful matched trade within 30 days upon account activation. Please refer to T&C of Sign Up & Get Topped Up Campaign at https://www.rakutentrade.my/

No. You are only eligible for the RM10.00 rebate when both your Cash Upfront and Contra accounts are activated.  

You will receive 2,000 RT points upon the 1^st successful matched trade performed with any of your activated accounts (Cash Upfront account or Contra account).

You can log onto your account to check for the points that have been added under RT Points.

The rebate of RM10.00 is made upon the activation of both your Cash Upfront and Contra Accounts.

Please contact our Customer Service at customerservice@rakutentrade.my or via toll free 1-800-88-6001. 

Please find our T&Cs at https://rakutentrade.my/files/tnc_2better1.pdf

Regardless of citizenship, if you have resided in Malaysia for more than 182 days (or accumulated) in a basis period for a year of assessment, you are considered a Malaysia Tax Resident.

If you have resided in Malaysia for more than 182 days in a basis period for a year of assessment, you are considered a Malaysia Tax Resident. Subsequently, if you move to Singapore, you may also be considered a Non-Malaysia Tax Resident. There could be cases whereby you are a US citizen and not born in Malaysia but residing in Malaysia. In such a case as well, you would be considered a Malaysia and Non-Malaysia Tax Resident. 

Generally, when you do not reside in Malaysia for more than 182 days in a basis year of assessment. You may then be considered a Non-Malaysia Tax Resident.

Generally, you are a Malaysia Tax Resident if you have resided in Malaysia for more than 182 days in a basis year of assessment. 

Generally, you are a Malaysia Tax Resident as long as you have resided in Malaysia for more than 182 days in a basis year of assessment.

Further information can be obtained about the CRS at the OECB website or the IRBM website.

http://www.oecd.org/tax/automatic-exchange/common-reporting-standard/

http://www.hasil.gov.my/bt_goindex.php?bt_kump=6&bt_skum=2&bt_posi=1&bt_unit=2&bt_sequ=1&bt_lgv=2

Malaysia tax resident?

For definition of Malaysia Tax Resident (individual and Entity), please refer to the following link:

http://www.hasil.gov.my/bt_goindex.php?bt_kump=5&bt_skum=5&bt_posi=3&bt_unit=1&bt_sequ=2

Taxpayer Identification Number (TIN)?

The term TIN means Taxpayer Identification Number or a functional equivalent in the absence of a TIN. A TIN is a unique combination of letters or numbers assigned by a jurisdiction to an entity and used to identify the entity for the purpose of administering the tax laws of such jurisdiction. For e.g. in Malaysia, the TIN will be the identification number issued by the Inland Revenue Board of Malaysia to entities.

Financial Institution?

The term "Financial Institution" means a Custodial Institution, a Depository Institution, an Investment Entity, or a Specified Insurance Company.

Depository Institution?

The term "Depository Institution" means any Entity that accepts deposits in the ordinary course of a banking or similar business.

Custodial Institution?

The term Custodial Institution means any Entity that holds, as a substantial portion of its business, Financial Assets for the account of others. An Entity holds Financial Assets for the account of others as a substantial portion of its business if the Entity's gross income attributable to the holding of Financial Assets and related financial services equals or exceeds 20% of the Entity's gross income during the shorter of: (i) the three-year period that ends on 31 December (or the final day of a non-calendar year accounting period) prior to the year in which the determination is being made; or (ii) the period during which the Entity has been in existence.

Investment Entity?

The term "Investment Entity" means any Entity:

a) that primarily conducts as a business one or more of the following activities or operations for or on behalf of a customer:

i) trading in money market instruments (cheques, bills, certificates of deposit, derivatives, etc.); foreign exchange; exchange, interest rate and index instruments; transferable securities; or commodity futures trading;

ii) individual and collective portfolio management; or

iii) otherwise investing, administering, or managing Financial Assets or money on behalf of other persons;

(An investment manager/investment advisor falls under the definition of Investment Entity)

b) the gross income of which is primarily attributable to investing, reinvesting, or trading in Financial Assets, if the Entity is managed by another Entity that is a Depository Institution, a Custodial Institution, a Specified Insurance Company, or an Investment Entity described in (a) above.

An entity is "managed by" another entity if the managing entity performs, either directly or indirectly or through another service provider on behalf of the managed entity, any of the activities or operations described in (a) above.

An entity only manages another entity if it has discretionary authority to manage the other entity's assets (either whole or in part). Where an entity is managed by a mix of Financial Institutions, NFEs or individuals, the entity is considered to be managed by another entity that is a Depository Institution, a Custodial Institution, a Specified Insurance Company, or the Other Investment Entity as described in (a) above, if any of the Managing Entities is such an entities.

Passive NFE?

The term "NFE" means any Entity that is not a Financial Institution. The term "Passive NFE" means any: (i) NFE that is not an Active NFE; or (ii) an Investment Entity that is not a Participating Jurisdiction Financial Institution (as described above).

 Controlling Persons?

Controlling Persons are the natural person(s) who ultimately has a controlling ownership interest (25%) in the entity. Where no natural person(s) exercises control through ownership interests, the Controlling Person(s) of the entity will be the natural person(s) who exercises control of the entity through other means. Where no natural person(s) is/are identified as exercising control of the entity through ownership interests, then under the CRS, the Reportable Persons is deemed to be the natural person(s) who hold the position of senior managing official.

 Source of information:

http://www.oecd.org/tax/automatic-exchange/common-reporting-standard/CRS-related-FAQs.pdf

Yes, but you will need to upload proof of your new corresponding address (i.e.: copy of identity card (NRIC), utility bill, telco bill, etc.)

Please execute the following non-mandatory details changes online:

1. Marital Status

2. Employment Status

3. Occupation

4. Designation

5. Mailing Address (if different)

6. Contact No. (Home)

7. Contact No. (Office)

8. Contact No. (Office Extension)

9. Email Address (Secondary)

10. Name of Bank

11. Account Number

12. Income Evidence (Latest 3 Months)

13. Documentary Proof of Mailing Address

Please email us at customerservice@rakutentrade.my if you want to change the following mandatory details:

1. Country of Birth

2. Residency

3. Race

4. Bumiputra Status

5. Permanent Address (As per NRIC/ other ID)

No.

Within 3 working days, subject to management clearance and if there are no outstanding cash and/or shares in your account.

No, however transfer fee for your shares (CDS transfer) of RM10.00 will be charged by Bursa Malaysia.

Yes. You may re-apply for a new account.

Yes, if the process has not been completed and you have yet to receive the email notification.

You can download iSPEED.my via either the "App Store", "Google Play" or click download from our website (www.rakutentrade.my)

iSPEED.my is the localised version of Japan’s leading mobile app developed by Rakuten Securities, Inc. It combines the expertise of Rakuten Securities, Inc. (Japan) and local market best practices onto a single mobile platform.

iSPEED.my provides all Malaysian investors FREE access to stock prices, research reports and latest news headlines while Rakuten Trade customers will enjoy additional benefits including access to comprehensive trading, execution and clearing services for all trades on Bursa Malaysia.

Yes, you can use the same account login for iSPEED.my.

Yes, you can at "Order", "Refine", "Transaction History"

Yes, if you are a Rakuten Trade customer. For non-customers, it is delayed.

Please logon to www.rakutentrade.my to place your order or call Customer Service for assisted trading services at 1-800-88-6001. 

iSPEED.my is optimised for smart phone devices (i.e. android and iPhone).

The specifications for best viewing is as below:

Android (Phones& Tablets): V5.0 - 7.0

·       Extra Large Screens - 1280 X 800

·       Large Screens - 1280 X 720

·       Normal Screens - 1280 X 720

·       Small Screens - sw360dp [Smallest width or Height should be 360 dp]

IOS (iPhones only): supports

V8.0, up to the latest version

For further enquiries email us at customerservice@rakutentrade.my or toll free 1-800-88-6001.

The specifications for best viewing is as below:

⦁ Android (Phones & Tablets): V5.0 – 7.0

    ⦁ Extra Large Screens – 1280 X 800

    ⦁ Large Screens – 1280 X 720

    ⦁ Normal Screens – 1280 X 720

    ⦁ Small Screens – sw360dp [Smallest width or Height should be 360 dp]

⦁ IOS (iPhones only): supports V8.0, up to the latest version

You can contact our Customer Service at 1-800-88-6001 or email us at customerservice@rakutentrade.my.

We ensure a secured environment for data transmission with an adoption of proven security technologies such as User ID & Password protection and Trading Pin (T-PIN) validation. We advise, though, all our customers to change their passwords regularly.

No. Day Trade Rebate Program is only applicable for Contra Account.

The rebate will happen after the amalgamation of the contract after trading hours.

No.

No. RT points credited based on brokerage fee paid will not be awarded under the Day Trade Rebate Program. 

Force selling will incur at the normal brokerage charges, as per usual practice. With this new program, you will be entitled to the sell brokerage rebate if both a force sell trade and buy trade are executed successfully on the same counter and on the same day.

 *In the event that the Force Sell quantity > Buy quantity, the rebate will be capped at the Buy quantity x Force Sell price. 
 *If the Force Sell, Normal Sell and Buy for the same stock happens on the same day, “first in –  first out” (“FIFO”) principle will be used to determine the rebate based on Force Sell and Normal Sell price.

 *Please refer to the simulated brokerage rebate calculation below. Illustrations below serve as example of the calculation only.

 Example 1:

1. T+3 Day is the force selling date, four days after the transaction took place.
2. If the Force Sell quantity > Buy quantity, the rebate will be capped at the Buy quantity x Force Sell price.

 Example 2:

1. T+3 Day is the force selling date, four days after the transaction took place.
2. If the Force Sell, Normal Sell and Buy for the same stock happenes on the same day, “first in –  first out” (“FIFO”) principle will be used to determine the rebate based on Force Sell and Normal Sell price.

For more information about force selling, please refer to the relevant FAQ.

The total sell brokerage rebate will be shown in your monthly statement or in the “cash movement history” screen which is available under the account page on both the website and the iSPEED.my app.

Yes, you will still need to pay for the ST charge on all your successfully matched Buy and Sell trading efforts regardless whether the brokerage fee is rebated back to you.