FAQs
Feedback : Clients want more competitive brokerage fees
Initiatives : Our clients shared that they’d like to see our brokerage fees align more closely with other market players.
As of early May 2025, we’ve revised our brokerage fee structure to offer more competitive and attractive rates, giving you greater value when investing with us.
Thank you for your feedback — your voice drives our improvements!
Feedback: Clients have expressed interest in a more seamless way to fund their trading accounts using digital banking.
Initiative: Rakuten Trade now accepts direct deposits from clients' digital bank accounts. While verification is still required and may take some time, this new option offers more flexibility for funding your trading account.
We're working to make your trading experience more convenient—stay tuned for more enhancements!
Feedback : Clients are currently not receiving notifications about upcoming AGMS
Initiatives : Rakuten Trade will send out monthly notifications at the beginning of each month, reminding clients to check AGM/EGM dates via i3investor's Meeting Calendar
Stay tuned for our notification!
Feedback : Separate fees for each US trade made on the same day
Initiatives : You spoke, we listened! We understand it wasn’t ideal to be charged multiple times for several trades of the same US stock in a single day.
That’s why we’ve introduced the US Amalgamation feature — now, if you buy or sell the same US stock multiple times in one day, your trades will be combined into one transaction, and you’ll only be charged once.
Smarter trading, better value — just the way you asked for it!
