We have received reports that Rakuten Trade’s name is being used to fraudulently solicit payments from investors. Please be informed that Rakuten Trade does not engage any representatives who contact investors to solicit investment money.

If you encounter any advertisements, calls, or invitations to join chat groups from accounts or individuals claiming to be associated with Rakuten Trade or its representatives, please do not respond or share any personal financial information. Please check the Securities Commission’s Investor Alert List for a list of unauthorized entities and individuals and contact the National Scam Response Centre Hotline at 997 for online financial scams and fraud.  

Please note that Rakuten Trade will ONLY communicate with you through our official channels, listed below:

🔒 To protect yourself:

• Do not share personal or financial information with unverified sources. 
• Rakuten Trade will NEVER ask for your trading pin/ username.
• Always double-check the sender’s identity through our official website or support.

Think it might be a scam? Here's what you can do:

Stay alert and informed. Trade safe!