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Email Us for Assistance
Just so you are informed, we are experiencing a higher than normal call volume. Waiting time is now about 1.5 hrs. We strongly recommend dropping an email to us instead. Rest assured that all emails will be answered.
Change in Account Opening Processing (4 business days)
We are so happy you're thinking of signing up with us.
Before proceeding, be advised that due to the high volume of account opening requests, new and resubmitted account activations will now take up to 4 business days to be processed. Thank you.
High Traffic on RT
Our trading platform has been experiencing unprecedented high traffic volume and intermittent connection issues resulting in delays in order status updates during peak periods. Upgrades have started and are being rolled out in phases. We expect to complete this by 20 September 2020 but until all phases are executed, you may still experience intermittent connection issues. In the meantime, we ask for your continued patience and support. Rest assured we are committed to improving your experience with us as soon as possible.