At Rakuten Trade, we are constantly looking for ways to improve our services and product offerings. We call it Kaizen (改善).
So whether you had an exceptional experience or one that needs improvements, we would love to hear from you.
Our client's voice is at the heart of everything we do, so we would love to hear from you so we can improve for the better.
Share With Us Your Feedback
IIf your experience with us was not a positive one, please do share it with us to so we can immediately look into the matter. Rest assured that we will respond to your compliant upon completion of the investigation or within 7 days with a reply via letter/ email.