​​​​​​​ Kaizen (改善)

At Rakuten Trade, we embrance the Japanese philosophy of 'Kaizen' (改善), meaning continuous improvement. This principle drives us to consistently enhance our services based on valuable feedback.  

So whether your experience was exceptional or needs improvement, your feedback is invaluable to us.

Our client's voice is at the heart of everything we do, so we would love to hear from you so we can improve for the better.

Share Your Feedback With Us

We value your feedback and appreciate the opportunity to hear about your experience.

If your experience was not a positive one, please let us know so we can address it promptly. Rest assured, we will respond to your complaint upon completing our investigation or within seven (7) days via letter or email.

Open an account with us today! It's super easy!

FAQEMAIL USSUBMIT FEEDBACK

​​​​​​​ Listening, Improving, Delivering

Your voice matter, and we are commited to making things better.
​​​​​​​Here's what we've addressed so far

  

Month

Category

Details

May 2025

Fees

Competitive Brokerage Fees

Apr 2025

Deposits

Inclusive of Digital Bank Into Fund Transfer

Apr 2025

AGM

Notification of AGM Dates

March 2025

New Service

US Amalgamation