Kaizen (改善)
At Rakuten Trade, we embrance the Japanese philosophy of 'Kaizen' (改善), meaning continuous improvement. This principle drives us to consistently enhance our services based on valuable feedback.
So whether your experience was exceptional or needs improvement, your feedback is invaluable to us.
Our client's voice is at the heart of everything we do, so we would love to hear from you so we can improve for the better.
We value your feedback and appreciate the opportunity to hear about your experience.
If your experience was not a positive one, please let us know so we can address it promptly. Rest assured, we will respond to your complaint upon completing our investigation or within seven (7) days via letter or email.
Open an account with us today! It's super easy!
FAQEMAIL USSUBMIT FEEDBACK Listening, Improving, Delivering
Your voice matter, and we are commited to making things better.
Here's what we've addressed so far
Month | Category | Details |
May 2025 | Fees | Competitive Brokerage Fees |
Apr 2025 | Deposits | Inclusive of Digital Bank Into Fund Transfer |
Apr 2025 | AGM | Notification of AGM Dates |
March 2025 | New Service | US Amalgamation |
