The incumbent will work with the Senior Manager, Business Analyst and Head of Business Technology to manage the team and ensure the system is always available and ready for business. The role requires information gathering of the requirement of process / functional or reporting arising from statutory requirement or enhancement to the system into a proper documentation. The business requirement is triggered from the marketing, based on market demand.
Be responsible for ensuring timely and accurate management reporting and compliance with applicable accounting standards and procedures. The job role also required participation in projects and ad-hoc assignments.
The incumbent will work with Manager, Infrastructure Support in managing server, storage, and network infrastructure. Manage all facets of first level support, including line managing first level staff and assets. The role requires involvement in monitoring system, preventing incidents and recovery activities.
The incumbent will work with Senior Manager, IT Services in managing IT Security and cyber security. Manage all facets of first level support, including line managing first level staff and assets. Ensuring change control and information security procedures are followed across Rakuten Trade.
This role also required in preparing and monitoring IT Services budget and costing, strategic planning and audit matters.
Customer Support is the first contact point to customers. The job is to respond to customer enquiries and ensure assistance and guidance are provided to customers for smooth execution of orders or channelling customer queries to relevant team for follow up.
The incumbent shall possess Dealer Representative License and pass the following examination of SIDC Board: Module 6 – Stock Market and Securities Law and Module 7 – Financial Statement Analysis and Asset Valuation.