We are so happy you're thinking of signing up with us. Rakuten Trade offers a zero face to face account opening process and approval within 2 hours provided that all documents are clear and complete upon submission.
For those with an incomplete account opening status, it will now take up to 1 business day to be re-processed. As such, we strongly recommend that accurate information and clear visuals are submitted from the start to avoid a delay in account activation.
Just so you are informed, we are experiencing a higher than normal call volume. Waiting time is now about 1.5 hrs. We strongly recommend dropping an email to us instead. Rest assured that all emails will be answered.