Any individual aged 18 years and above (except those who have been declared bankrupt) with a Malaysian bank account.

Within 1 working hour, provided all submitted supporting documents and information provided are correct and complete. 

You can click on “forgot username” or “forgot password” and proceed accordingly. Your ID and/or password will be sent to you via the email address you registered at the time of account opening.

If you experience a pop up display of "Username Not Exists", this means that you did not key in the correct details.

* The “Name” in the “Forgot Username/Password?” should be the name as per stated in your NRIC.

* The “Contact Number” in the “Forgot Username/Password?” should start with country code which is +6 [your contact number].

Please ensure you create a secure password:

*Must be 8-12 characters

*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter 

*Must include at least 1 special characters from (!@#$%&*)

You can click on “forgot password” and follow the instructions. Your temporary password will be sent to you via your registered email address.

Please ensure you create a secure password:

*Must be 8-12 characters

*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter 

*Must include at least 1 special characters from (!@#$%)

You need 

⦁ Photocopy of your identity card (NRIC front and back) or passport

⦁ Proof of corresponding address (ie: utility bill, telco bill, etc) if different from your permanent address

The Central Depository System (CDS) is the means of representing ownership and movement of securities. We will open one when you sign up with us.

Once your account is activated, you'll be able to see your CDS number on your web dashboard right below the ‘Cash Upfront / Contra / RakuMargin’ tab.

Your CDS Account Number will appear as 073-001-xxxxxxxxx.

No. Once you have verified your email address, please wait for an email entitled "Welcome and Congrats, RakuRanger!" for your temporary password and next steps.  You will be able to start trading after depositing the required collateral/deposit into your trading account.

Yes, you can for Cash Upfront and Contra Account only. For a RakuMargin account, students, unemployed individuals, housewives will not be eligible to apply.  

You will be notified through your registered email address. Please check your inbox for "Welcome and Congrats, RakuRanger!" email for next steps and your temp password. Do check your spam or junk box just in case. 

Foreigner can be classified either as Resident or Non-resident.

 A resident is classified as:

 - A citizen of Malaysia, excluding person with PR abroad and resides abroad

 - A non-citizen of Malaysia who has obtained PR of Malaysia and resides in Malaysia

 A non-resident is classified as:

 - Any person other than a resident

 - A Malaysian citizen with PR abroad and resides abroad

 

  All documents submitted must be in English language 

Foreigner (resident) in Malaysia

 *All documents submitted must be in English language 

Documents

Examples of source documents

Proof of Personal Identity

Passport Image

Proof of Permanent Address (Foreign/Local)

-Foreign Address

 

 

-Malaysian Address

Applicant can choose either Malaysian Address or Foreign Address as permanent address

Applicants' Identity Card with Foreign Permanent Address

OR

Any statement with Foreign Permanent Address

VISA with stated address to prove stay in Malaysia

-E.g. Working Visa

-E.g. Marriage Visa AND NRIC OR Utility Bill of Malaysian husband/Malaysian wife

-Permanent Resident Card and etc

OR

Applicant's Tenancy Agreement in Malaysia

Proof of Mailing Address (Foreign/Local)

-Foreign Address

-Malaysian Address

Applicant can choose either Malaysian Address or Foreign Address as mailing address

Any statement with Foreign Mailing Address

 

Any statement with Malaysian Mailing Address E.g. Utility Bills

 

Foreigner (non-resident) outside Malaysia

Documents

Examples of source documents

Proof of Personal Identity

Passport Image

Proof of Foreign Permanent Address         

Applicant's Identity Card with Foreign Permanent Address

OR

Any statement with Foreign Permanent Address

Proof of Foreign Mailing Address

Any statement with Foreign Mailing Address

 

For registration during weekend/public holiday, the account activation will be processed on the next business day. It may take longer than usual in the event that there is a higher than normal account opening requests and provided that all documents and information are sufficient. 

Resubmission of your application will be processed within 24 hours. We strongly recommend that accurate information and clear visuals are submitted from the start to avoid a delay in account activation. 

This means that there your account opening application(s) is:

- missing information

- information provided requires clarification. Additional information is required.

- NRIC / Passport image is unclear

- supporting documents to verify information received

Please submit these items via the link provided or email customerservice@rakutentrade.my for manual submission.

Depending on the volume of account opening received, it make take longer than usual to get your account activated. Be advised that account processing is done Mon - Fri from 8:00am to 5:30pm (excluding public holidays).

Please do check your inbox to verify your email address and for an email "Welcome and Congrats, RakuRanger!" for next steps and your temporary password. 

In the event that additional information is required, please submit the additional information accurately / clear visuals to avoid a delay in account activation.

We do not charge you for opening an acount with us. 

Please check your inbox. An email will be sent with a link for you to continue where you left off. It will be sent 15min after you dropped off. 

Please select the first selection ~ no tin number.

Kindly note that the email verification process is to verify your email address so that you will automatically start receiving email notifications from Rakuten Trade. Once your account is activated you will be informed via email ("Welcome To Rakuten Trade") and it will include a temporary password to log into the account.