FAQs
Bursa Anywhere is available for all however, transactional services are made exclusive to individual depositors who have a direct CDS account.
Hence Rakuten Trade accounts are not viewable via this app.
We've noticed that there are fake accounts (WhatsApp & Facebook) and phone calls reaching out to our
RakuRangers recently.
Please be reminded that our official channels are as follows:
- Website: https://www.rakutentrade.my/
- Our App: iSPEED.my
- Facebook: Rakuten Trade
- Instagram: @rakutentrade
- FB Group: RakuRangerCommunity
- Telegram: Rakuten Trade Ideas
- Email: customerservice@rakutentrade.my
- WhatsApp: +6018-9835882 (messaging only)
- Hotline: +603-21107110
Rakuten Trade will ONLY contact you via our official email address, hotline & WhatsApp.
Effective from 1 Apr 2024, a new email domain will be added to our email service.
New email: <rakutentrade@pinpoint-insights.com>
In addition to our current email <info@rakutentrade.my>, please be reminded our emails from those 2 addresses are from Rakuten Trade.
If you have any questions, you can email us at customerservice@rakutentrade.my or for general platform / account support, you can reach us via Facebook and Instagram or you can chat with us here.
To unsubscribe, please login to your dashboard and click Settings.
Select "Preferences " > Click "Mail Setting" > Uncheck "Promotion Email" > Click "Save".
No, we don't. We do collaborate with digital educators who provide information on digital trading and on Rakuten Trade’s services from an educational standpoint only.
As always, we advise our clients to always err on the side of caution. Feel free to contact our customer service team should you have questions or would like to verify the source of information.
We perform daily maintenance from 5:00:00PM to 5:59:59PM and 11:15:00PM to 11:59:59PM, also, from 4:00:00AM to 6:59:59AM on trading days. During this period, selected services will not be available.
We also regularly perform system enhancements to better serve your trading needs, and this is done typically over the weekend. Please keep a look out for announcements on the ticker bars on the visitor homepage and client login page.
For major upgrades (typically lasting more than 10hours), a push notification message will be sent in advance.
Yes, but only for android (phones & tablet v5.0 and above) and iPhone (IOS v8 and above).
Generally, the idle session timeout for both iSPEED.my APP and RT web portal will be 1 (one) hour assuming there is no other factor affecting the session.
We adhered to the Personal Data Protection Act 2010 (PDPA). All customers’ data are stored in a secured environment as prescribed by the PDPA.
In the event of death, all instructions and other monetary instruments shall continue to be honored until the Company receives notice in writing of the Client’s demise. At this point, the Company shall be entitled to sell-out any outstanding purchases / losses (which have not been paid for). Fees associated with the transferring of shares / trade activities made upon the request by the executor(s) or administrator(s) of the deceased’s estate will be funded by the balance funds available in the account.
A nominee account is a securities account opened by an authorised nominee in accordance with Bursa Rules. With Rakuten Trade, your CDS account is held under Kenanga Investment Bank.
This means that the name on your account will be KENANGA NOMINEES (TEMPATAN/ASING) SDN BHD RAKUTEN TRADE SDN BHD FOR [CLIENT NAME]
|
Types |
Exclusively at Rakuten Trade |
|
Account Name |
Kenanga Nominees (Tempatan) Sdn Bhd Rakuten Trade Sdn Bhd for [customer name] |
|
IPO Application |
No, you cannot apply for an IPO |
|
Annual Report |
Sent to KIBB Nominee |
|
AGM/EGM |
To attend AGM/EGM, simply email your request to Customer Service ten (10) working days before the AGM/EGM |
|
E-dividend |
No e-dividend. Your dividend(s) will be credited into your Rakuten Trade account |
|
Corporate Action Exercise |
Handled by Rakuten Trade based on customers instructions from the website (online). |
- You cannot apply for an IPO
- You will not receive annual reports/ dividend vouchers directly from the Registrar (you need to request manually from us via a call/email)
- Corporate Actions will be handled by Rakuten Trade based on your instruction (via online subscriptions/email/ phone call)
- Your dividend(s) will be credited into your Rakuten Trade account at least five (5) working days
Yes except that you cannot apply for an IPO and you will not receive annual reports/ dividend vouchers directly from the Registrar. You will need to request manually from us via email.
Please send an email to CustomerService@rakutentrade.my on the issue / challenges faced within 48hours of the occurence for further investigation. Please include your account details, the transaction details, and a screenshot if relevant. We will respond via email accordingly.
A gentle reminder that there will always be risk involved when it comes to trading securities whether it’s due to internal or external forces. We aren't saying that it’s not our fault but sometimes things happen beyond our control (Eg: Bursa breakdown, disruption from our 3rd party service provider, etc). Hence it is important that you understand the terms and conditions that was put forth at the time of account opening.
Having said that, you can always still send us an email at CustomerService@rakutentrade.my if you would like us to investigate further within 48 hours of the occurence. Please include your account details, the unauthorized transaction details, and a screenshot if relevant. We will respond via email accordingly.
