Rakuten Trade is Malaysia’s first full-fledged online equity broker. We provide to investors access to an integrated online share trading platform that includes account opening, trade execution, settlement & confirmation, research & trading ideas as well as rewards and knowledge.

We have a restricted Capital Markets Services License ("CMSL") by the Securities Commission Malaysia to deal in listed securities and provide investment advice.

Rakuten Trade is the result of a collaboration between Rakuten Securities, Inc. (Japan) and Kenanga Investment Bank.

Bursa Anywhere is available for all however, transactional services are made exclusive to individual depositors who have a direct CDS account.

Hence Rakuten Trade accounts are not viewable via this app.

You can email us at customerservice@rakutentrade.my or for general platform / account support, you can reach us via Facebook and Instagram or you can chat with us here

For more immediate assistance, please visit our “Help Center” where the answer to your question could probably be found.

We've noticed that there are fake accounts (WhatsApp & Facebook) and phone calls reaching out to our
RakuRangers recently.

Please be reminded that our official channels are as follows:

- Website: https://www.rakutentrade.my/
- Our App: iSPEED.my
- Facebook: Rakuten Trade
- Instagram: @rakutentrade
- FB Group: RakuRangerCommunity
- Telegram: Rakuten Trade Ideas
- Email: customerservice@rakutentrade.my
- WhatsApp: +6018-9835882 (messaging only)
- Hotline: +603-21107110

Rakuten Trade will ONLY contact you via our official email address, hotline & WhatsApp.

We are a full-fledged online equity broker so there is no need for you to have to visit our office. If you need to speak to our team, you can contact us at +603-21107110 or email us at customerservice@rakutentrade.my.

We are also on Facebook (https://www.facebook.com/rakuten.trade) and Insta (https://www.instagram.com/rakutentrade/). 

Yes, via our website trading platform (desktop and mobile phone compatible) or via the iSpeed.my appplication.

To unsubscribe, please login to your dashboard and click Settings. 

Select "Preferences " > Click "Mail Setting" > Uncheck "Promotion Email" > Click "Save".

No, we don't. We do collaborate with digital educators who provide information on digital trading and on Rakuten Trade’s services from an educational standpoint only.

They are Dividend Magic, Millennial Finance, Marcus Keong, No Money Lah, Spark Liang 張開亮 , & Ziet Invests.

As always, we advise our clients to always err on the side of caution. Feel free to contact our customer service team should you have questions or would like to verify the source of information.

We perform daily maintenance from 5:00:00PM to 5:59:59PM and 11:15:00PM to 11:59:59PM, also,  from 4:00:00AM to 6:59:59AM on trading days. During this period, selected services will not be available.

We also regularly perform system enhancements to better serve your trading needs, and this is done typically over the weekend. Please keep a look out for announcements on the ticker bars on the visitor homepage and client login page.

For major upgrades (typically lasting more than 10hours), a push notification message will be sent in advance.

We adhered to the Personal Data Protection Act 2010 (PDPA). All customers’ data are stored in a secured environment as prescribed by the PDPA.

In the event of death, all instructions and other monetary instruments shall continue to be honored until the Company receives notice in writing of the Client’s demise. At this point, the Company shall be entitled to sell-out any outstanding purchases / losses (which have not been paid for). Fees associated with the transferring of shares / trade activities made upon the request by the executor(s) or administrator(s) of the deceased’s estate will be funded by the balance funds available in the account.

For more information, kindly refer to our Terms & Conditions, Clause 15.3

To update your next of kin, please email customerservice@rakutentrade.my