If you perform withdrawal after cut off time which is 2:50pm, we will proceed to process your withdrawal on the next working day.

Cash withdrawal requests is subjected to manual approval of Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal does not go below the 180% threshold.

There is no maximum amount for withdrawals. However, your account should have minimum balance of RM10 to keep your account active 

You may go to “My account" , "Cash Withdrawal” and proceed accordingly.

Your sales proceeds will be automatically credited into your Trading Account two days after the transaction (T+2). Only then will it be reflected as available cash.

Note: T is the transaction day

Yes, you can by selecting “MY ACCOUNT” and under "Contra " select “CASH WITHDRAWAL” to proceed with the withdrawal process subject to whether there is/are any outstanding purchases and/or any losses or potential losses that may occur.