FAQs - iSPEED.my app
Generally, the idle session timeout for both iSPEED.my APP and RT web portal will be 1 (one) hour assuming there is no other factor affecting the session.
You can request for assistance to execute your trade by calling us at +603 2110 7110 to place your order(s). It will be supported on a best effort basis.
However, do note that you will not be eligible for our lowest brokerage rate if your order is placed offline (assisted trading).
You can download iSPEED.my via either the "App Store", "Google Play" or click download from our website
iSPEED.my is the localised version of Japan’s leading mobile app developed by Rakuten Securities, Inc.
iSPEED.my provides investors FREE access to stock prices, research reports and latest news headlines while Rakuten Trade clients will enjoy additional benefits including access to comprehensive trading, execution and clearing services for all trades on Bursa Malaysia, trading history and RT point conversion.
Yes, you can use the same account login and trading pin for both platforms.
Yes, you can at "Order", "Refine", "Transaction History"
Yes, if you are a Rakuten Trade customer. For non-customers, it is delayed.
Please logon to www.rakutentrade.my to place your order or call Customer Service for assisted trading services at +603 2110 7110.
Yes, but only for android (phones & tablet v5.0 and above) and iPhone (IOS v8 and above).