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Rakuten Trade
Rakuten Trade
LOGIN OPEN AN ACCOUNT
Market Information Stock Information
  • GET STARTED
    Open An Account Digital Services Account Types Fees Trading Channels Debut Traded Shares Tip Sheets Video Tutorials Help Centre
  • EDUCATION
    RakuCampus RakuCampus - US RakuCampus - HK Warrant Trading REITS Stock Market Market Sectors Portfolio & Diversification Corporate Action Earning Dividends
  • RESEARCH
    Market Reports Research Reports Foreign Market Insights Motley Fool Trading Ideas Investment Idea Videos Trading Explained (Videos) Telegram Channel
  • MARKETPLACE
    RT Points Brokerage Rebate Day Trade Rebate Campaigns Events
  • ABOUT US
    Get To Know Us Press Office Whistleblowing Feedback Careers

FAQs

General Information Nominee Account iSPEED.my app Account Opening - General Qs Applying For Foreign Trading Account Opening - Contra Account Opening - RakuMargin Account Opening : RakuMargin - Agreement Changing Personal Details Share Transfer Cash Deposits Cash Withdrawal Charges and Fees General Trading Qs Trading - Contra Day Trade Rebate Program Trading - Foreign Equity Stop Market and Stop Limit ADR Stocks Exchange Traded Fund Trading Warrants Foreign Equity - Cash & Portfolio Management Corporate Action - General Corporate Action - Foreign Equity Dividends RakuMargin: Trading & Facility Limit RakuMargin: Margin Ratio & Force Selling RT Points Campaigns Common Reporting Standard SIDREC Trouble shooting Account Closing
What is Rakuten Trade?

Rakuten Trade is Malaysia’s first full-fledged online equity broker. We provide to investors access to an integrated online share trading platform that includes account opening, trade execution,settlement & confirmation, research & trading ideas as well as rewards and knowledge.

We have a restricted Capital Markets Services License ("CMSL") by the Securities Commission Malaysia to deal in listed securities and provide investment advice.

Rakuten Trade is the result of a collaboration between Rakuten Securities, Inc. (Japan) and Kenanga Investment Bank.

Who can have access to Bursa Anywhere?

Bursa Anywhere is available for all however, transactional services are made exclusive to individual depositors who have a direct CDS account.

Hence Rakuten Trade accounts are not viewable via this  app.

How do I contact you?

You can email us at customerservice@rakutentrade.my or for general platform / account support, you can reach is via Facebook and Instagram or you can chat with us here

For more immediate assistance, please visit our “Help Center” where the answer to your question could probably be found.

Where is your office located and can I come to your office?

We are a full-fledged online equity broker so there is no need for you to have to visit our office. If you need to speak to our team, you can contact us at +603-21107110 or email us at customerservice@rakutentrade.my.

We are also on Facebook (https://www.facebook.com/rakuten.trade) and Insta (https://www.instagram.com/rakutentrade/). 

Can I access Rakuten Trade online platform when I am abroad?

Yes via our website trading platform (desktop and mobile phone compatible) or via the iSPEED.my app.

 

How do I unsubscribe from your promotional emails?

To unsubscribe, please login to your dashboard and click Settings. 

Select "Preferences " > Click "Mail Setting" > Uncheck "Promotion Email" > Click "Save".

Does Rakuten Trade employ sales agents, remisiers, dealers or marketing representatives?

No we don't. 

As a full fledged digital stockbroker, we DO NOT employ any representatives. We do though collaborate with social educators who provide information on digital trading and on Rakuten Trade from an educational standpoint only. They are Spark Liang 張開亮 , No Money Lah, Dividend Magic, Millennial Finance, 12invest, Her Duit, Marcus Keong & Ziet. 

As always, we advise our clients to always err on the side of caution. Please feel free to contact our customer service team should you have questions or would like to verify the source of information.

When often do you perform platform maintenance or system enhancements?

We perform daily maintenance from 5:00:00PM to 5:59:59PM and 11:15:00PM to 11:59:59PM, also,  from 4:00:00AM to 6:59:59AM on trading days. During this period, selected services will not be available. 

This includes Order Management, Cash Deposit, Cash Withdrawal, Inter-account Cash Transfer, Share Withdrawal, Inter-account Share Transfer, Corporate action subscription, Outstanding Settlement (RakuMargin).

We perform system enhancements to better serve the needs of our clients and this is done typically over the weekend. Please keep a look out for announcements on the ticker bars on the visitor mainpage and client login page.

For major upgrades (typically lasting more than 10hours), a push notification message will be sent to you in advance. 

How secure is my personal data?

We adhered to the Personal Data Protection Act 2010 (PDPA). All customers’ data are stored in a secured environment as prescribed by the PDPA.

What happens to my asset(s) upon my demise?

In the event of death, all instructions and other monetary instruments shall continue to be honored until the Company receives notice in writing of the Client’s demise. At this point, the Company shall be entitled to sell-out any outstanding purchases / losses (which have not been paid for). Fees associated with the transferring of shares / trade activities made upon the request by the executor(s) or administrator(s) of the deceased’s estate will be funded by the balance funds available in the account.

For more information, kindly refer to our Terms & Conditions, Clause 15.3

To update your next of kin, please email customerservice@rakutentrade.my

Where can I find the Terms and Conditions (“T&C”) for my account?

Our T&Cs are at https://www.rakutentrade.my/files/tnc.pdf

What are the differences between a Rakuten Trade nominee account and a typical broker's nominee account?  

The following are the differences of Rakuten Trade Nominees and typical Nominees account:

Types

Rakuten Trade

Nominees Account

Typical Broker

Nominees Account

Account Name 

Kenanga Nominees (Tempatan) Sdn Bhd Rakuten Trade Sdn Bhd for customer name

X Nominees (Tempatan) Sdn Bhd for Customer name

IPO Application

NO

NO

Annual Report

Send to KIBB Nominee

Send to X Nominee

AGM/EGM

to attend AGM/EGM, simply email your request to Customer Service 10 working days before the AGM/EGM

Requires Proxy Letter from X Nominee

E-dividend

NO

NO

Corporate Action Exercise

Handle by Rakuten Trade based on customers instruction from the website (online). No handling fee impose.

Handle by X Nominee on instructions.

Fees will be imposed.

 

Corporate Action Charges

Types

Rakuten Trade

Nominees Account

Typical Broker

Nominees Account

Dividend

RM0

From RM2.50

Rights Issue, Share

Consolidation or

Share splits

RM0

Postage - from RM4.00 (per counter)

Handling fees - from RM10.00 (per counter)

Bank draft fees for excess application - from RM5.00

Call Warrant Expiry

Or Charges (in the money)

RM0

Postage - from RM1.50 (per counter)

Handling Fees - from RM10.00 (per counter)

Loan Stock Conversion

RM0

Postage - from RM4.00 (per counter)

Handling fees - from RM10.00 (per counter)

Registrar Charges - RM10.00

Warrant Conversion

RM0

Postage - from RM4.00 (per counter)

Handling fees - from RM10.00 (per counter)

Registrar Charges - RM10.00

Bank Draft Fees - from RM5.00

Capital Distribution /

Repayment

RM0

RM0

Execution of Proxy /

Bonus Issue

RM0

RM0

General Offer

RM0

Postage - from RM1.50

Handling fees - from RM25.00

Transfer fees - from RM10.00

Transfer Out

RM10.00 (per counter)

RM10.00 (per counter)

Transfer In

RM0

-Entitled for 100 RT points

RM10.00 (per counter)

AGM / EGM

RM0

from RM20.00

 

Note: Exclude all out of pocket expenses / charges / fees and other miscellaneous charges levied / charged by authorities, regulators, registrars, banks, service providers and custodian agents.

Can I participate in corporate action exercises as a nominee account holder?

Yes except that you cannot apply for an IPO and you will not receive annual reports/ dividend vouchers directly from the Registrar. You will need to request manually from us via email. 

What is a nominee trading account?

A nominee account is a securities account opened by an authorised nominee in accordance with Bursa Rules. With Rakuten Trade, your CDS account is held under Kenanga Investment Bank.

This means that the name on your account will be KENANGA NOMINEES (TEMPATAN/ASING) SDN BHD RAKUTEN TRADE SDN BHD FOR [CLIENT NAME]

As a Rakuten Trade nominee account holder, what should I be aware of?

 

Types

Exclusively at Rakuten Trade

Account Name

Kenanga Nominees (Tempatan) Sdn Bhd Rakuten Trade Sdn Bhd for [customer name]

IPO Application

No, you cannot apply for an IPO

Annual Report

Sent to KIBB Nominee

AGM/EGM

To attend AGM/EGM, simply email your request to Customer Service ten (10) working days before the AGM/EGM

E-dividend

No e-dividend. Your dividend(s) will be credited into your Rakuten Trade account

Corporate Action Exercise

Handled by Rakuten Trade based on customers instructions from the website (online). No handling fee imposed.

 -          You cannot apply for an IPO

-          You will not receive annual reports/ dividend vouchers directly from the Registrar (you need to request manually from us via a call/email)

-          Corporate Actions will be handled by Rakuten Trade based on your instruction (via online subscriptions/email/ phone call)

-          Your dividend(s) will be credited into your Rakuten Trade account at least five (5) working days

What is idle session timeout for iSPEED.my APP and RT web portal?

Generally, the idle session timeout for both iSPEED.my APP and RT web portal will be 1 (one) hour assuming there is no other factor affecting the session.

What if I cannot place my online order via web or iSPEED.my? 

You can request for assistance to execute your trade by calling us at +603 2110 7110 to place your order(s). It will be supported on a best effort basis.

However, do note that you will not be eligible for our lowest brokerage rate if your order is placed offline (assisted trading). 

Is the iSPEED.my app free?

 Yes.

How do I download the iSPEED.my apps?

 You can download iSPEED.my via either the "App Store", "Google Play" or click download from our website

What are the key features of iSPEED.my?

iSPEED.my is the localised version of Japan’s leading mobile app developed by Rakuten Securities, Inc.

iSPEED.my provides investors FREE access to stock prices, research reports and latest news headlines while Rakuten Trade clients will enjoy additional benefits including access to comprehensive trading, execution and clearing services for all trades on Bursa Malaysia, trading history and RT point conversion. 

Can I use the same WEB ID and trading pin on iSPEED.my app too?

 Yes, you can use the same account login and trading pin for both platforms. 

Can I view my trading history via iSPEED.my? 

Yes, you can at "Order", "Refine", "Transaction History"

Can I view real-time price quotes and market data via iSPEED.my?

Yes, if you are a Rakuten Trade customer. For non-customers, it is delayed.

How do I place my orders if iSPEED.my is down?

Please logon to www.rakutentrade.my to place your order or call Customer Service for assisted trading services at +603 2110 7110. 

Can I trade on iSPEED.my using my tablet?  

iSPEED.my is optimised for smart phone devices (i.e. android and iPhone).

The specifications for best viewing is as below:

Android (Phones& Tablets): V5.0 - 7.0

·       Extra Large Screens - 1280 X 800

·       Large Screens - 1280 X 720

·       Normal Screens - 1280 X 720

·       Small Screens - sw360dp [Smallest width or Height should be 360 dp]

IOS (iPhones only): supports

V8.0, up to the latest version

Who is eligible to open a Rakuten Trade account?

Any individual aged 18 years and above (except those who have been declared bankrupt) with a Malaysian bank account.

How long does it take to process my account opening application?

Account opening applications will be processed within 1 working hour, provided all documents are completed and submitted.

We strongly recommend that accurate information and clear visuals are submitted from the start to avoid a delay in account activation. 

I’ve forgot my username and password. What do I do?

You can click on “forgot username” or “forgot password” and proceed accordingly. Your ID and/or password will be sent to you via the email address you registered at the time of account opening.

If you experience a pop up display of "Username Not Exists", this means that you did not key in the correct details.

* The “Name” in the “Forgot Username/Password?” should be the name as per stated in your NRIC.

* The “Contact Number” in the “Forgot Username/Password?” should start with country code which is +6 [your contact number].

Please ensure you create a secure password:

*Must be 8-12 characters

*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter 

*Must include at least 1 special characters from (!@#$%&*)

What happens if I wrongly enter my password more than 5 times?

You can click on “forgot password” and follow the instructions. Your temporary password will be sent to you via your registered email address.

Please ensure you create a secure password:

*Must be 8-12 characters

*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter 

*Must include at least 1 special characters from (!@#$%)

What documents do I need to open an account?

You need 

⦁ Photocopy of your identity card (NRIC front and back) or passport

⦁ Proof of corresponding address (ie: utility bill, telco bill, etc) if different from your permanent address

Can I open a trading account with you if I already have one with another broker?

Yes you can.

What is a CDS account and do I need to apply separately for it?

The Central Depository System (CDS) is the means of representing ownership and movement of securities. We will open one when you sign up with us.

Once your account is activated, you'll be able to see your CDS number on your web dashboard right below the ‘Cash Upfront / Contra / RakuMargin’ tab.

Your CDS Account Number will appear as 073-001-xxxxxxxxx.

Can I start trading immediately after applying online?

No. Once you have verified your email address, please wait for an email entitled "Welcome and Congrats, RakuRanger!" for your temporary password and next steps.  You will be able to start trading after depositing the required collateral/deposit into your trading account.

Can I open an account if I don’t have a source of income or/ am unemployed?

Yes, you can for Cash Upfront and Contra Account only. For a RakuMargin account, students, unemployed individuals, housewives will not be eligible to apply.  

How do I get notified when my account has been created?

You will be notified through your registered email address. Please check your inbox for "Welcome and Congrats, RakuRanger!" email for next steps and your temp password. Do check your spam or junk box just in case. 

What documents are required for a foreigner to open an account?

Foreigner can be classified either as Resident or Non-resident.

 A resident is classified as:

 - A citizen of Malaysia, excluding person with PR abroad and resides abroad

 - A non-citizen of Malaysia who has obtained PR of Malaysia and resides in Malaysia

 A non-resident is classified as:

 - Any person other than a resident

 - A Malaysian citizen with PR abroad and resides abroad

 

  All documents submitted must be in English language 

Foreigner (resident) in Malaysia

 *All documents submitted must be in English language 

Documents

Examples of source documents

Proof of Personal Identity

Passport Image

Proof of Permanent Address (Foreign/Local)

-Foreign Address

 

 

-Malaysian Address

Applicant can choose either Malaysian Address or Foreign Address as permanent address

Applicants' Identity Card with Foreign Permanent Address

OR

Any statement with Foreign Permanent Address

VISA with stated address to prove stay in Malaysia

-E.g. Working Visa

-E.g. Marriage Visa AND NRIC OR Utility Bill of Malaysian husband/Malaysian wife

-Permanent Resident Card and etc

OR

Applicant's Tenancy Agreement in Malaysia

Proof of Mailing Address (Foreign/Local)

-Foreign Address

-Malaysian Address

Applicant can choose either Malaysian Address or Foreign Address as mailing address

Any statement with Foreign Mailing Address

 

Any statement with Malaysian Mailing Address E.g. Utility Bills

 

Foreigner (non-resident) outside Malaysia

Documents

Examples of source documents

Proof of Personal Identity

Passport Image

Proof of Foreign Permanent Address         

Applicant's Identity Card with Foreign Permanent Address

OR

Any statement with Foreign Permanent Address

Proof of Foreign Mailing Address

Any statement with Foreign Mailing Address

 

Can my account be processed during the weekend/public holiday?

For registration during weekend/public holiday, the account activation will be processed on the next business day. It may take longer than usual in the event that there is a higher than normal account opening requests and provided that all documents and information are sufficient. 

I have an incomplete sign up. How long will it take for me to get activated?

Resubmission of your application will be processed within 24 hours. We strongly recommend that accurate information and clear visuals are submitted from the start to avoid a delay in account activation. 

What does it mean when I have an incomplete account opening request?

This means that there your account opening application(s) is:

- missing information

- information provided requires clarification. Additional information is required.

- NRIC / Passport image is unclear

- supporting documents to verify information received

Please submit these items via the link provided or email customerservice@rakutentrade.my for manual submission.

It has been more than 24 hours since I applied. When can I expect a response?

Depending on the volume of account opening received, it make take longer than usual to get your account activated. Be advised that account processing is done Mon - Fri from 8:00am to 5:30pm (excluding public holidays).

Please do check your inbox to verify your email address and for an email "Welcome and Congrats, RakuRanger!" for next steps and your temporary password. 

In the event that additional information is required, please submit the additional information accurately / clear visuals to avoid a delay in account activation.

How much does it cost to open an account?

We do not charge you for opening an acount with us. 

I didn't finish signing up. What can I do now?

Please check your inbox. An email will be sent with a link for you to continue where you left off. It will be sent 15min after you dropped off. 

I am a student and I don't have a TIN. What do I do?

Please select the first selection ~ no tin number.

I received a verification email, but I still can’t log in. Why?

Kindly note that the email verification process is to verify your email address so that you will automatically start receiving email notifications from Rakuten Trade. Once your account is activated you will be informed via email ("Welcome To Rakuten Trade") and it will include a temporary password to log into the account.

Am I allowed to do trade foreign equity?

Yes, via our Cash Upfront account once the “Foreign Equity” service has been successfully activated.

Who is eligible to apply for the Foreign Equity service?

Only Cash Upfront clients.  

How can I activate my Foreign Equity service at cash upfront trading account?

You may apply for it via your member dashboard. LOGIN >> DASHBOARD >> Activate Now!

You may also apply via our APP, LOGIN >> MY ACCOUNT >> Foreign Markets >> Activate Now 

In addition, you’re required to fill up additional information which should take about 5minutes. 

How long it takes to activate my Foreign Equity service?

Two or three US trading days. You’ll receive an email notification once activation is successful. 

Is there a fee to activate Foreign Equity service?

No.  

Will I be notified once my Foreign Equity service activated?

Yes. You’ll receive an email notification once activation is successful. 

Can I deactivate my Foreign Equity service after enabling it?

Once activated, you can only deactivate it upon closing your Cash Upfront account. It may also affect your eligibility to maintain margin account.   

Prior to closure of account, we require that all shares (local & foreign) held in the account to be liquidated and all cash (less expenses) to be withdrawn.  

You may write us an email request to deactivate Foreign Equity service after considering the consequences above. 

What additional information is required to activate Foreign Equity service?

You’re required to update your profile with the latest personal information   

- Domestic borrowing declaration 

- Spouse name and identification details 

- Next of Kin name and identification details 

- Annual income 

- Primary or secondary holder’s name of the bank and the relationship, 

- Bank Statement 

- Permanent Address 

- Mailing Address 

- Employer Address  

- Employment Status  

- Occupation 

- Working Industry 

- (non-Malaysian) Passport expiry not less than 6 months  

- Declaration of Foreign Exchange Administration (FEA) 

- US Tax Withholding and Reporting (W-8BEN) 

Will I be able to trade immediately once Foreign Equity service is successfully activated?

Yes. 

Will I be able to trade foreign share immediately once my account suspension had been uplifted during Malaysia working/trading day?

Yes. 

[FEA] How can I sign my application for the foreign equity service?

You’re required to key in your “Trading Pin” to complete the application to enable foreign equity service. 

[FEA] What is a Foreign Exchange Administration (FEA) declaration form?

FEA rules are a set of rules that are administered by Bank Negara Malaysia (“BNM”) under the Financial Services Act 2013 and Islamic Financial Services Act 2013 to safeguard the value of the Malaysian currency. 

FEA rules presented in this FAQ were made on a selective basis and does not represent the full and its exhaustive requirements. We advise you to refer to the complete and latest set of FEA Rules from Bank Negara Malaysia (BNM)’s website at https://bnm.my 

[FEA] Who does the FEA rules apply to?

Resident who is: 

(a) A citizen of Malaysia, excluding a citizen who has obtained PR status in a country or a territory outside Malaysia and is residing outside Malaysia for more than 182 days. 

(b) A non-citizen of Malaysia who has obtained PR status in Malaysia and is ordinarily residing in Malaysia for more than 182 days. 

 

Non-Residents are: 

(a) Malaysian citizen who has obtained permanent resident (“PR”) status of a country or territory outside Malaysia and is residing outside Malaysia for more than 182 days; 

(b) Embassies, consulates, high commissions, superannuation, or international organizations; or 

(c) Any person other than a Resident. 

[FEA] What is domestic ringgit borrowing?

Borrowing in ringgit obtained by a Resident from another Resident, including Licensed Onshore Banks (personal loan, share margin financing), to purchase either more than one (1) residential property or more than one (1) vehicle, but shall EXCLUDE items below: 

(a) Trade credit terms extended by a supplier for all types of goods or services;  

(b) Forward contract with a licensed onshore bank excluding a contract that involves:-  

  • the exchanging or swapping of ringgit or foreign currency debt obligation with another foreign currency debt obligation; or 
  • the exchanging or swapping of foreign currency debt obligation with a ringgit debt obligation;

(c) Performance guarantee or financial guarantee;  

(d) Operational leasing facility;  

(e) Factoring facility without recourse;  

(f) A credit facility or financing facility obtained by a Resident individual from a Resident to purchase one (1) residential property and one (1) vehicle; or  

(g) Credit card and charge card facility obtained by a Resident individual from a Resident 

 

Please be advised that the FEA rules presented in this FAQ were made on selective basis and does not represent the full and exhaustive requirements of the FEA rules. Clients are advised to refer to the complete and latest set of FEA Rules from Bank Negara Malaysia (BNM)’s website at https://bnm.my 

 

[FEA] How does FEA rules affect me?

It applies to you if you have existing Resident with domestic Ringgit borrowing. It is subjected to up to RM1 million equivalent in aggregate FEA investment limit (per calendar year) using funds from:  

 

- the conversion of Ringgit 

- swapping of financial assets 

- transfer from a Foreign Currency Account (FCA) 

 

There is no FEA investment limit for those without Domestic Ringgit Borrowing and a Non-Resident with/without Domestic Ringgit Borrowing. 

 

For a clearer picture, please refer to the table below: 

 

BNM residency status 

Domestic Ringgit Borrowing 

FEA Limit 

Yes 

Yes 

RM1 million 

Yes 

No 

No limit 

No 

Yes 

No limit 

No 

No 

No limit 

 

[FEA] What is Borrowing? 

Any credit facility, financing facility, trade guarantee or guarantee for payment of goods, redeemable preference share (including Islamic), private debt security (including Islamic) or similar facility in whatever name of form 

 It EXCLUDES: 

  • Trade credit terms extended by a supplier for all types of goods or services;
  • Forward contract with a licensed onshore bank excluding a contract that involves:-
  • the exchanging or swapping of Ringgit or foreign currency debt obligation with another foreign currency debt obligation; or 
  • the exchanging or swapping of foreign currency debt obligation with a Ringgit debt obligation;
  • Performance guarantee or financial guarantee;
  • Operational leasing facility;
  • Factoring facility without recourse;
  • A credit facility or financing facility obtained by a Resident individual from a Resident to purchase a (1) residential property and a (1) vehicle; or 
  • Credit card and charge card facility obtained by a Resident individual from a Resident

 Please be advised that the FEA rules presented in this FAQ were made on selective basis and does not represent the full and exhaustive requirements. You’re advised to refer to the complete and latest set of FEA Rules from Bank Negara Malaysia (BNM)’s website at https://bnm.my 

 

[FEA] How do I, as a Resident individual with Domestic Ringgit Borrowing know the balance of my FEA investment limit? 

A:You will have a FEA Investment Limit of RM1 million and will need to subtract existing utilized portion/amount (FEA Investment Limit Utilized) per calendar year. 

 For example: 

The Resident individual with Domestic Ringgit Borrowing had a foreign currency denominated shares/stocks purchased of RM100,000 equivalent from broker A and RM300,000 equivalent from broker B in Malaysia in calendar year 2022. Your FEA Investment Limit Utilized for this calendar year will be RM400,000. Your available FEA limit for this calendar year is RM600,000. 

How do I update my FEA Investment Limit Utilized?

You may update via setting at the member portal: 

WEB LOGIN >> SETTINGS >> UPDATE DISCLOSURE & DECLARATION >> EDIT >> FOREIGN EXCHANGE ADMINISTRATION (FEA) DECLARATION >> TRADING PIN 

Can you update my revision of FEA Investment Limit Utilized during a US trading hour?

No. Changes made on FEA Investment Limit Utilized will be subjected to Rakuten Trade’s approval.

What happens upon the detection that my account is non-compliant?

We will advise you to seek approval from Bank Negara Malaysia (BNM). 

Is there a possibility that Rakuten Trade will reject or reserves the right to cancel my transaction if a breach of any Foreign Exchange (FE) rules is found?

Yes, if there is reasonable doubt on the client’s transaction and the purpose of transaction, or if you’re found to be non-compliant of the Foreign Exchange (FE) Rules. 

What should I do to remit and/or invest beyond my applicable FEA limit?

Please seek approval from BNM and provide the approval letter to perform the transaction.

[W-8BEN] What is the US Tax Withholding and Reporting or W-8BEN form?

"Investor who wish to invest in US market must sign the W-8BEN form. It is required by US regulatory."

Form W-8BEN ("Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting") must be submitted by all Rakuten Trade clients with foreign equity service who receive certain types of income in the United States.  

 The form also helps those who wish to claim a reduction or an exemption from the U.S. tax withholding if you also reside in a country with which the United States has an income tax treaty and the income received is subject to that treaty.  

 Unfortunately, Malaysia does not have a tax treaty with US, therefore Malaysians in general will be charged a withholding tax. 

 Foreign individuals are subject to a prevailing tax rate of 30% (subject to changes in US tax regulations) on specific types of income, including: 

 

  • Interest
  • Dividends
  • Rents
  • Royalties
  • Premiums
  • Annuities
  • Compensation for services rendered.
[W8-BEN] Can I amend my Social Security Number (SSN) or Individual Tax Identification Number (ITIN) via the member dashboard?

No. Any amendment to the SSN or ITIN must be made via email to Rakuten Trade. 

[W-8BEN] Is there an expiry for the W-8BEN form, and what happens when it expires?

The W-8BEN will expire in 3 years from the date of Foreign Equity Service activation. Upon expiry, you’re required to re-sign the form again either digitally or physically to avoid being blocked from trading foreign shares. 

[W-8BEN] Will I be notified prior to the expiry of W-8BEN?

Yes. Upon expiry, you’ll be prompted to renew it by signing off the form on the login page.

[W-BEN] If I sign for a renewal of the W-8BEN during the US trading hours, will I able to trade immediately after?

Yes. 

How do I apply for a Contra Account?

You can apply via our website (www.rakutentrade.my) or via our iSPEED.my app. 

IThe registration process that require you to provide the following documents.

·    IC front and back

If I am an existing Cash Upfront Account holder, how do I apply for a Contra Account?

You just need to log in to your account and on your dashboard select Contra Account to complete the additional financial profiling page. 

If I am an existing client, do I need to resubmit all documents for a Contra Account opening?

 No. 

Can I open a joint Contra Account?

No, only individual Contra Accounts are allowed.

What is RakuMargin?

RakuMargin is Malaysia’s latest and most innovative 3rd party margin financing trading account serviced by Rakuten Trade. This next generation margin trading account operates like a credit card allowing you to trade using available funds and/or with a pre-approved facility limit powered by Kenanga Investment Bank Berhad.

What is third party margin?

Third party margin is a loan facility, made available to you by a company other than Rakuten Trade. In this case, the third party is KENANGA INVESTMENT BANK BERHAD while we will handle your account services.

What is a combo account?

A combination of trading accounts - Cash Upfront account (like a debit card) and a RakuMargin account (like a credit card).

What is the difference between a DUAL and a COMBO account? Which should I choose?

DUAL account opening means you are signing up for both Cash Upfront account and Contra account at the same time. COMBO account opening means you are signing up for both Cash Upfront Account and RakuMargin account at the same time.

Picking the right combination depends on your investing style and your comfortable risk level. A RakuMargin account offers financing solutions to its account holder and there is usually no immediate deadline to settle trades whereas trades via Contra account must be settled within two days.

Are there any account opening fees involved when signing up for a RakuMargin account?

No.

Why should I open a RakuMargin account?

It depends on what type of investor you are. RakuMargin trading is typically more suitable for the sophisticated investor with a thorough understanding of investment risks and margin trading requirements.

Will my information at RakuMargin account shared across other parties?

Yes (between Rakuten Trade and Kenanga Investment Bank – the financier) as per our General Terms and Conditions on the application form (page 1).

Who is qualified to register RakuMargin?

Malaysian and non-U.S. citizens who are 18 years old or above subject to other terms and conditions that can be found on page 1 of the application form.

Do you require hard copy supporting materials when opening a RakuMargin Account?

No. You just need to provide a soft copy of your NRIC/Passport via the online account application form.

How is the Rakuten Trade RakuMargin account innovative?

We are the only broking house offering a completely digital trading experience from account opening, cash deposits, digital execution and settlement of trades to accessing research reports, investment ideas and earning rewards. You can also request an increase in facility limit via the web platform. We also offer real time margin ratio that you can check on your own any time compared to the more traditional framework where you are reliant on someone else to keep you updated.

What is the difference between RakuMargin and a margin account from another local broking house?

Our RakuMargin offers free online registration as it requires no hardcopy supporting documents and we charge the lowest brokerage fees in town.

Can I get a RakuMargin account without having a Cash Upfront account?

No. You need to maintain at least a Cash Upfront account.

Can I open a COMBO account but then later close my Cash Upfront account?

No. RakuMargin client must at least maintain either cash upfront account or contra account or both accounts.

Do I need to have good credit score to apply RakuMargin trading account?

Ideally yes.

How do I register for a RakuMargin account if I’m an existing account holder?

You just need to log onto your dashboard, click the “Margin OpenNow!” tab to register. You may do it via iSPEED.my app as well.

Can I register for a RakuMargin account if my passport is about to expire?

Yes, as long as you have more than six (6) months left on your passport.

How long does it take to get my RakuMargin account activated?

It depends on when the application is submitted and processed. In an ideal scenario, you can start trading as fast as within 72 hours but it’s largely due to how fast the applicant can create and sign off the margin related documents.

What documents need to be digitally signed?

Successful applicants are required to view and digitally sign Margin Letter of Offer, Margin Supplementary Letter of Offer, Margin Agreement, Margin letter of Defer Stamping.

What is a facility?

Facility consists of a loan made available to you as per the terms under the RakuMargin agreement.

What is Margin of Financing (MOF)

A percentage of the collateral value pledged to secure the loan.

For example, Raku Margin’s MOF requires 180% (RM18,000/RM10,000) where you need total of RM18,000 of collateral to secure the outstanding loan of RM10,000.

What does an outstanding mean?

“Outstanding” is defined as items that are owed by you such as financed shares, contra loss, debit interest etc.

How fast will the share transfer out process take?

It will take up to 48 hours to process.

Where can I find FBMKLCI constituents?

On the Bursa Malaysia website under Indices Overview.

How should I subscribe corporate action?

Please refer to the CORPORATE ACTION section of the FAQs.

If you require further clarification, please give our customer service team a call.

What are marginable and non-marginable shares?

Marginable stock are those that give you collateral value whereas non marginable stocks are those that did not give collateral value for your RakuMargin Account.

Marginable shares refers to stocks that are allowed to be financed under RakuMargin account. Stocks with high liquidity are most likely marginable. Most brokers will publish list of marginable stocks and non-marginable stocks on their website.

List of marginable stocks and non-marginable stocks are available at the STOCK INFO page or STOCK INFO >> MARGINABLE STOCKS or NON-MARGINABLE STOCKS.

Generally non-marginable counters are:

  •  PN17 counters
  •  GN3 ACE Market
  •  Delisted counters
  •  Call Warrants counters
  •  Designated counters
  •  Warrants and Loan Stocks that have expiry of less than 180 days
  •  Leverage and Inverse ETFs
  •  Related counters such as Bonus shares, Rights Entitlement separately quoted, Loan Stocks, Transferable Subscription Rights, Warrants and other type of equity related to Non-Marginable Counters are to be deemed as non-marginable
  •  Any other identified counters identified by Kenanga Investment Bank Berhad.
Can I place GTD orders during non-trading hours?

Yes, but do be mindful of your margin ratio and ensure it doesn’t fall below the 180% ratio. GTD orders or orders placed during non-trading hours will be rejected should the margin ratio at the start of day be lower than the required maintenance ratio of 180%. You will though be notified via email on canceled orders.

How does the contra process work for outstanding purchases?

We adopt the First In First Out (FIFO) approach which means the earliest outstanding purchases/contracts will have the highest priority in terms of being contra-ed off. The contra process will be processed at the end of the day.

How do you treat other debit outstanding items beside the outstanding purchases?

Other realized debit outstanding items will be auto setoff/settle daily against available cash in RakuMargin based below in terms of priority

  1. Miscellaneous Charges
  2. Debit Interest
  3. Contra Loss

Notes: Contra gain will be credited on the due date; contra loss will be realized on the due date.

How do you settle my outstanding purchases after I submitted the settlement instruction?

Settlement of outstanding purchases will be based on board lot and First In First Out (FIFO) basis.

How do I submit my settlement instruction request?

You can do it via the trading platform.

Please login and select “MY ACCOUNT” >> “Margin” >> “Outstanding” and key in the amount that you wish to settle in “Amount for settlement”.

Be advised that it is subject to manual approval from Kenanga Investment Bank Berhad and Rakuten Trade to ensure that margin ratio does not go below 180%.

Are shares entitlement resulted from a corporation of non-marginable counters are considered as non-marginable shares as well?

Yes. If the entitlement of shares was resulted from corporate action of non-marginable counters, this entitlement of shares will be considered as non-marginable shares as well.

Where can I view the shortfall to rectify my margin call position?

You may get margin call letter at MY STATEMENT on member’s web page and select Margin Call/Forcesell notification.

You may view the short fall on member’s web page at Dashboard.

You may view the short fall via iSPEED.my APP at Margin Summary under My Account.

How do I get notified when my RakuMargin margin documents are ready?

You’ll be notified via your registered email that your application has been approved and it requires your digital signature on margin related documents. Please follow the steps within the email sent on how to sign off digitally your margin letter of offer, agreement and related documents. The date received such email hereby is considered the offer date of margin documents.

What is a RakuMargin digital certificate?

RakuMargin digital certificate is a digital signature of registered client. Applicant can use this digital certificate to sign off margin documents.

How do I perform a digital sign off on the agreement(s)?

You will receive an email that will prompt you to create a digital signature. It requires you to answer a security question. Upon successful verification, you need to enter your PIN – Personal Identification Number to complete the digital sign off. Steps will be sent to you via email upon successful processing.

What is the validity to accept the margin agreement?

We encourage you to accept the margin documents offered by RakuMargin within fourteen (14) calendar days after the offer date.

Will I get a reminder email in case I forget to sign the margin agreements?

Yes, on the 14th day after the offer letter has been sent via email.

When can I reapply after I directly/indirectly rejected the offer?

Unfortunately, you are unable to reapply the Margin account.

Where can I find a copy of RakuMargin agreement?

You can find this on your dashboard. Just login > My Account > RakuMargin > Agreement.

How can I change my personal details?

You can change your personal details at "setting", "edit" and proceed accordingly. For "Non-Mandatory" details you can change it online. For mandatory details, you must email us the change request at customerservice@rakutentrade.my.

Do I need to upload any documents as proof of change of address?

Yes, but you will need to upload proof of your new corresponding address (i.e.: copy of identity card (NRIC), utility bill, telco bill, etc.)

What personal details can I change online?

You can change the following personal details online:

1. Marital Status

2. Employment Status

3. Occupation

4. Designation

5. Mailing Address (if different)

6. Contact No. (Home)

7. Contact No. (Office)

8. Contact No. (Office Extension)

9. Email Address (Secondary)

10. Name of Bank

11. Account Number

12. Income Evidence (Latest 3 Months)

13. Documentary Proof of Mailing Address

Other details such as the below will need to be emailed to customerservice@rakutentrade.my for us to execute the change.

1. Country of Birth

2. Residency

3. Race

4. Bumiputra Status

5. Permanent Address (As per NRIC/ other ID)

6. Next of Kin

 In the event you are encountering difficulties changing your personal details online, you can always email us at customerservice@rakutentrade.my for manual support.  

Can I open a joint account?

No.

How do I transfer shares from my account?

You may request transfer of shares at “My portfolio”, “Share Transfer” and proceed accordingly.

Note:

By submitting CDS transfer out request, you will be charged a CDS transfer fee of RM 10.00 per counter. Share transfer will take up to 48 hours to process.

I am transferring myshares from another broker to Rakuten Trade. Do I need to do anything? 

To initiate a share transfer from another broker to Rakuten Trade, you will have to get the broker your shares are currently deposited in to fill up the shares transfer form. The shares will be reflected in your Rakuten Trade account upon successful transfer the previous broker.

Are there any charges for the transfer of shares? 

Yes, RM10.00 per stock charged by Bursa Malaysia Depository Sdn Bhd (formerly known as Malaysian Central Depository Sdn Bhd / MCD) regardless of quantity.

Who can I transfer my shares to?

Your shares can be transferred by your spouse (requires a marriage certificate), sibling (requires a birth certificate) or your parents (copy of birth certificate).

When can I see my shares after the transfer is done? 

Share transfer will take up to 48 hours to process.

 * Subject to when the transfer is accepted and acknowledged by Bursa Malaysia Depository Sdn Bhd. 

Can I transfer financed shares from other brokers to RakuMargin account?

No.

Can I perform a share transfer out from my RakuMargin account?

Yes, you may but only limited to paid shares. A RM10.00 transfer fee will be realized as the charged transaction and financed by Kenanga Investment Bank Berhad.

Share transfer out from RakuMargin account is subjected to manual approval of Kenanga Investment Bank Berhad and Rakuten Trade to ensure the margin ratio after the transfer does not go below than 180%.

The share transfer can only be done to the same beneficial owner, not immediate family member.

Can I perform an intra-account share transfer within Rakuten Trade?

Yes. You are only allowed to do inter-account share transfer to the same beneficiary owner / immediate family members. 

When will my intra share transfers be completed?

The intra-account shares transfer will be done within 48 hours. 

Intra-account share transfer from your RakuMargin account is subjected to the approval of Rakuten Trade and Kenanga Investment Bank Berhad.

What is Rakuten ADA code and branch code?

It is 073-001. 

So if you are attempting to transfer shares into your Rakuten Trade account, please provide your current broker with 073-001 followed after by your CDS account number listed on your dashboard.

Who can I transfer my shares in Rakuten Trade to?

You can perform an inter-account transfers to immediate family members, the steps are as per below

Can I transfer my shares between my accounts with Rakuten Trade?

Yes but you will be charged a CDS share transfer fee of RM10.00 per counter.

Could i raise shares transfer request in the event of corporate action related to CDS shares units adjustment?

Rakuten Trade and custodian party has the right to reject share transfer request in conjunction with related corporate action involving the CDS shares units adjustment. It is advisable to raise share transfer request on or after the entitlement date/lodgement date.

How long will it take for my online deposit to be reflected?

Online deposit transfer via our portal normally will take place immediately. However, it is subjected to your bank account status/ balance/ bank processing time and the deposit transfer must be sighted into our bank account.

If you have made the transfer and your RT account still not updated after 3 hours after 9AM (on a working day), please contact us immediately, and we will do our best to confirm your online deposit transfer status.

How long will an intra account cash transfer between my Contra Account and Cash Upfront take to be processed?

It will be processed within 48 hours. Approval will be subject to whether there is/are any outstanding purchases or trades pending settlement. 

What should I do if I transfer cash between my Rakuten Trade accounts?

You may do the an intra cash transfer via the web member page or app. 

Website: Go to My account > Inter Cash Transfer

App: Go to Menu > Inter Cash Transfer

Why is the inter-account cash transfer between RakuMargin and other Rakuten Trade accounts not reflected immediately?

Inter-account cash transfers from RakuMargin account to another RT trading account requires manual approval from Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal doesn’t go below the 180% threshold with cut off time 2:50PM on the trading day

Can I perform an intra-account cash transfer?

Yes.

How fast will my inter-account cash transfer be reflected?

Intra-account cash transfers from Cash Upfront to RakuMargin or Cash Upfront to your Contra Account will be immediate.

Intra-account cash transfer from RakuMargin account to another RT trading account requires manual approval from Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal doesn’t go below the 180% threshold.

Intra-Account cash transfer from contra account to another RT trading acount requires manual approval from Rakuten Trade 

Cut off time for intra account cash transfer within Rakuten Trade's trading account is 2:50PM on trading day.

Can I do an online bank transfer into my account?

You can deposit funds of RM30,000 and below via online bank transfer. For deposits above RM 30,000 you will need to go to the bank.

 Go to “My account >> Cash Deposit>> select Online Deposit” and proceed accordingly.

How do I transfer money into my account if it is more than RM30,000? 

For deposits, more than RM30,000, you can either deposit funds into your account via personal cheque (deposit into the Cheque Deposit Machine) or over the counter (Interbank Transfers, Remittance /telegraphic transfer and Interbank GIRO).

 Go to “My account >> Cash Deposit>> select Offline Deposit” and proceed accordingly.

 Cheque deposits will be processed upon cheque clearance (depending on bank’s processing time) while Interbank (IBG) over the counter deposits will be processed within 1 hour (or upon fund sighting). For cheque and/or IBG deposits, you are required to upload the deposit details/slip to your dashboard.

The fee for over the counter deposits is dependent on the respective bank charges. There is no limit for each deposit/transaction.

Cash deposits via ATM machine, third party payment, physical cash deposit over the bank counter into Rakuten Trade trust account shall be rejected.

Can I deposit a cheque?

Effective 23 June 2017, Rakuten Trade accepts personal cheque deposit via bank counter or cheque deposit machine (“CDM”)

Steps:

Step 1: Take a picture /scan the cheque

Step 2: Upload multiple files (press control + select multiple file)

Step 3: Take a picture /scan the receipt or deposit slip received from the bank.

Step 4: Upload multiple files (press control + select multiple file)

The funds will be credited into your Rakuten Trade account upon clearance of the cheque (depending on the bank's processing time frame).

Deposits made on public holidays/weekends will be processed the next business day.

Sample attachment of the cheque:

 

 Sample from receipt of cheque deposit machine:

 

Should you have any queries, please feel free to contact us at 1-800-88-6001 or customerservice@rakutentrade.my

Will I receive contract notes or monthly statements? 

No. You can view your daily trade statement via our website, by logging onto your online trading account “My account”, “My Statement”. Monthly statements will be updated into “My Statement”

What is BURSA’s settlement period rule?

Bursa Malaysia ‘s settlement period rule subjected to type of contract. Refer to the details below;

Type of Contract: Ready Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T + 1 by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 2, no later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 2, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 2, no later than 12:30pm

5.     Selling Out: T + 2, from 12:30pm until T + 3

 

Type of Contract: Immediate Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T  by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 1, not later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 1, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 1, no later than 12:30pm

5.     Selling Out: T + 1, from 12:30pm until T + 3

 

Will my cash deposit earn interest? 

Yes, at 1.75% p.a. calculated on daily rest, credited monthly into your account.

Are there any charges via FPX? 

Yes, the charges of 30sen per transaction, however the charges will be absorbed by Rakuten Trade.

What is the minimum deposit amount? 

There is no minimum amount, however your trading limit is subjected to your available deposits in your Cash Upfront Account.

What happens if I fail to provide necessary documents for 3rd party cash deposit request?

The deposit refund / acceptance shall not be processed and any unclaimed monies after a period of six (6) months shall be transferred to Jabatan Akautan Negara Malaysia (Accountant General’s Department of Malaysia).

What should I do if I deposited cash from a 3rd party / account not registered with Rakuten Trade?

Please send an email to customerservice@rakutentrade.my requesting to either return to sender or if you want us to accept the funds, pls provide proof of ownership of account or relationship of account owner. For example:

  • If it was from your immediate family member individual bank account – Kindly provide supporting document mandatory*** (birth certificate)
  • If it was from a bank account not registered with Rakuten Trade but in your name, kindly provide supporting document such as a bank statement that shows proof of ownership as well as proof of deposit (deposit slip  and check- if applicable).
  • If it was from 3rd Party Payment and you would like us to proceed to a refund, kindly provide supporting documents from the third-party (the third-party individual/company where you transfer from) for refund purposes.

 Please follow below format for refund purposes.

CLIENT NAME (your name): XXXXXXXX

  • CASH UPFRONT OR CONTRA ACCOUNT: XXXXXXXX
  • CLIENT RAK ACC NUMBER: (Don’t need fill up, this is for RT use only)

 3RD PARTY PAYMENT DETAILS FOR REFUND PURPOSES: -

(the third-party individual/company where you transfer from)

  1. PAYEE NAME: XXXXXXXX
  2. NRIC/PASSPORT NO/COMPANY NO.: XXXXXXXX
  3. BANK NAME: XXXXXXXX
  4. BANK ACCOUNT NUMBER: XXXXXXX (UNDER PAYEE NAME)
  5. AMOUNT: RM XXXXXXXX
  6. SUPPORTING DOCUMENTS REQUIRED TO SEND TO RT VIA: MUST

 Appendix:

List of supporting documents required: -

  1. I) Bank statement - complete with banking details (bank name, account number, 3rd party name)
  2. II) NRIC/Passport/SSM certificate (for company)

 The refund process is subjected to complete information provided everything in order and may took at least TWO working days or earlier depending on the timing of rejection and/or information received.

I performed a cash deposit transfer and it hasn’t been reflected in my account yet. How long will it take?

Online deposit transfer via our portal normally will take place immediately. However, it is subjected to your bank account status/ balance/ bank processing time and the deposit transfer must be sighted into our bank account. 

Please ensure it was performed from a bank account registered with us. If it was, it will take up to 3 hours for the funds to be sighted in our account. Once sighted, it will be reflected in your account. If you have made the transfer and your RT account still not updated after 3 hours (on a working day), please contact us immediately, and we will do our best to confirm your online deposit transfer status.

 If it was performed from a third party or an account not registered with us, kindly drop us an email at customerservice@rakutentrade.my with your instructions on next steps.

How long does it take to process a 3rd party cash deposit request?

 The refund / acceptance process is subjected to complete information provided everything in order and may took at least TWO working days or earlier depending on the timing of rejection and/or information received.

Who holds my unused funds?

Your cash will be kept separately in a trust account with Kenanga Investment Bank

 For more information please refer to the following clauses extracted from our Terms and Conditions:

 Clause 9 TERMS AND CONDITIONS GOVERNING THE CLIENT TRUST ACCOUNT

9.1 The Client’s trust account is subject to the Company’s continued discretion to grant, maintain and operate. The Client represents and warrants that the Client has full power and capacity to open the Client’s trust account and will not by so doing contravene or result in a default under any provision of any applicable Laws and Rules or of any judgment, injunction, order, decree or agreement or instrument binding upon the Client.

9.2 In addition to, and not in derogation of the terms and conditions set out herein, the Client hereby irrevocably and unconditionally agrees to the following in respect of the Client’s trust account:

9.2.1 That all monies which have been deposited into the Client’s trust account shall be dealt with in accordance with the terms Clause 6.1.4; The Client hereby further authorizes the Company to utilise part or all of any monies as may be held by the Company under any trust relating to Client's monies (including monies paid into the trust account pursuant to Section 111 of the CMSA) to set-off the debit balance in any of Client’s Account(s);

How can I check my cash deposit status?

Please go to MY ACCOUNT >> TRANSACTION HISTORY >> CASH

I can't do an online bank deposit. What should I do to deposit cash into my account?

You can either deposit funds into your account via personal cheque (deposit into the Cheque Deposit Machine) or over the counter (Interbank Transfers, Remittance /telegraphic transfer and Interbank GIRO).

 Go to “My account >> Cash Deposit>> select Offline Deposit” and proceed accordingly.

Cheque deposits will be processed upon cheque clearance (depending on bank’s processing time) while Interbank (IBG) over the counter deposits will be processed within 1 hour (or upon fund sighting). For cheque and/or IBG deposits, you are required to upload the deposit details/slip to your dashboard.

For other offline deposits, timing is dependent on your bank account status/ balance/ bank processing and deposit transfer time. It will be credited into your Rakuten Trade account once the funds are sighted in our bank account.

The fee for over the counter deposits is dependent on the respective bank charges. There is no limit for each deposit/transaction.

Cash deposits via ATM machine, third party payment, physical cash deposit over the bank counter into Rakuten Trade trust account shall be rejected.

Will my online deposit to be reflected immediately?

Online deposit transfer only will take place immediately when it sighted into our bank account. However, it is subjected to your bank account status/ balance/ bank processing time. Do note that, joint account might be taking longer processing time up to 1 working day if it doesn't reflect immediately.

Where can I learn more about the new Bursa settlement cycle?

You may refer to Bursa Malaysia at here

What is withdrawal cut-off time?

If you perform withdrawal after cut off time which is 2:50pm, we will proceed to process your withdrawal on the next working day.

Why my cash withdrawal from RakuMargin account not affected immediately?

Cash withdrawal requests is subjected to manual approval of Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal does not go below the 180% threshold.

What is the maximum amount for a withdrawal?

There is no maximum amount for withdrawals. However, your account should have minimum balance of RM10 to keep your account active 

Can I request a withdrawal to a third party's account?

No.

Can someone request a withdrawal on my behalf?

No.

How do I withdraw cash from my account?

You may go to “My account" , "Cash Withdrawal” and proceed accordingly.

When will my sales proceeds be available for cash withdrawal?

Your sales proceeds will be automatically credited into your Trading Account two days after the transaction (T+2). Only then will it be reflected as available cash.

Note: T is the transaction day

Can I withdraw cash from my Contra Account?

Yes, you can by selecting “MY ACCOUNT” and under "Contra " select “CASH WITHDRAWAL” to proceed with the withdrawal process subject to whether there is/are any outstanding purchases and/or any losses or potential losses that may occur.

What service fees / charges are exempted from Service Tax?

Transactions exempted from incurring service tax are:

  1. Corporate Action fees
  2. CDS Share Transfers fees

III. All service charges except for brokerage fees

If you are unsure whether your transaction is taxable, please get in touch with us.

What are the brokerage rates and fees charges? 

Brokerage fees range from RM7 to a maximum of RM100 depending on the transaction amount. A surcharge of RM30 is applied on all assisted trades. 

Normal Brokerage (via Web/ iSPEED.my)

⦁ Below RM999.99 = RM7.00* per transaction

⦁ Between RM1,000.00 to RM9,999.99 = RM9.00* per transaction

⦁ Between RM10,000.00 to RM99,999.99 = 0.10% of trading value*

⦁ Equal / above RM100,000.00 = RM100.00* per transaction

 

Other Fees

Clearing Fee: 0.03% up to a maximum of RM1,000.00 per contract

⦁ Stamp duty: RM1.50 for every RM1,000.00 in trading value for selective type of stock * traded.

⦁ Stamp Duties: RM1.00 for every RM200.00 in trading value for selective type of stock * traded.

Exemption of Stamp Duty for Exchanged Traded Fund (ETF)

Stamp duty fees table (rev 2022)

⦁ Share transfer fee out: RM10.00 per counter

Will I be charged stamp duty fees if I trade Small and Mid Cap shares on Bursa Malaysia?

Yes.

What is the interest for RakuMargin outstanding balance calculated?

Interest on outstanding transactions are at 7.3% per annum.

How is the interest for RakuMargin outstanding balance calculated?

It is calculated daily after T+2, at the end of each day. The interest on outstanding balance will be realized at the end of the month.

How do you calculate rollover fee?

Rollover fee is calculated at flat rate 0.5% of each principal buy outstanding amount at the expiry of each rollover period. Rollover period for RakuMargin is 3 months. For example, if you have outstanding purchases with amount of RM10,000, the rollover fee will be RM50.00.

How do I settle the rollover fee?

It’ll be auto deducted from the available cash balance in your RakuMargin trading account at the end of the 90th trading day. If there is no cash balance to offset, the rollover fee will remain as an outstanding amount.

Is there any charges for any Rakuten statement?

Effective from 1st March 2023, for all statement request that are more than 12 months old will incur a charge of RM5.00 per statement.

What is a rollover fee?

A rollover is when a position is extended beyond the end of the trading day without settment.

RakuMargin account holders are charged a flat rate of 0.5% on the principal buy outstanding amount on the expiry of each rollover period.

For example, if you have outstanding purchases with amount of RM10,000, the rollover fee will be RM50.00.

What if I trade blue chip shares or warrants? Do I need to pay the stamp duty fee?

Yes.

Why do we have to pay stamp duty fees and how much are we charged?

A stamp duty is a required tax charged for the transfer of assets, in this case shares in a company.

It’s charged on transactions through Bursa Malaysia at RM1.50 at maximum cap of RM1,000 for the selective type of stock* traded.

It is also charged at RM1.00 at maximum cap of RM 200 for the selective  type of stock such as rights, warrants, REIT/Trust and close ended fund.

Exemption of Stamp Duty for Exchanged Traded Fund (ETF) until 2025.

Stamp duty fee (rev 2022)

What other fees do I have to pay in addition to the brokerage fee and can these be waived?

Only brokerage fees can be offset using RT points or if part of a special promotion. Other fees such as the clearing fee of 0.03% and stamp duty fees cannot be waived. Please refer to our fees webpage for more information. 

Does the stamp duty exemption apply when I buy or sell my stocks?

Yes, except for ETF trades. 

Is the profit from shares taxable? Do I need to pay tax on them?

Please be informed that we are not the right person to advice you on Income tax-related inquiry. This inquiry can only be answered by the LHDN as the declaration of income tax is beyond our jurisdiction.

What other fees are charged when trading with Rakuten Trade?

We charge a brokerage fee and standard charges for buy/sell transactions that varies depending on the type of stock traded. Please refer to our "Fees" webpage.

How do I login to my trading dashboard?

Visit www.rakutentrade.my and click LOGIN. Then enter your username and password to login to your dashboard.

If you encounter difficulties to reach the page, visit www.rakutentrade.my/login

What should I do if I have forgot my trading pin?

Please logon to the members page via www.rakutentrade.my/login and then click “Settings”, select “change trading pin” and proceed accordingly.

How does Bursa Malaysia define "qualified investors"?

Investors who fall under the category of sophisticated investors;

Investors who have margin accounts with their brokers;

Investors who have executed at least five transactions in exchange traded derivatives or structured warrants in the preceding 12 months, OR

Investors who have utilized a performance simulator which simulates trading in L&I ETFs and have undergone the e-learning tutorial on L&I ETFs on Bursa Marketplace.

What is the best viewing specifications for the website?  

Internet-enabled PC, Notebook with Pentium 4 (1Ghz) or higher CPU with at least 1GB RAM Supported browsers with versions:

⦁ Chrome – v25 and above

⦁ Mozilla Firefox – v25 and above

⦁ Microsoft Internet Explorer – v11 and above

What is BURSA MALAYSIA’S trading hours?

1st Session

Pre-opening: 8:30am

Opening and continuous trading: 9:00am

Closing: 12:30pm

 

2nd Session

Pre-Opening: 2:00pm

Opening and continuous trading: 2:30pm

Pre-closing: 4:45pm

Trading at last: 4:50pm

Closing: 5:00pm

How can I learn more about online trading? 

You can refer to the videos on our website “Customer Service”, “Videos” or via our Rakuten Trade YouTube Channel.

What is a trading pin? 

A trading pin is a six-digit pin used as a security feature to trade online. It was the 6 digit number you created in your account opening form.

If you have forgotten it, please logon to the members page via www.rakutentrade.my/login and then click “Settings”, select “change trading pin” and proceed accordingly.

When can I submit my trade orders?

You can submit your orders from 8:30am until 5:00pm for the day’s orders, Monday to Friday.

After trading hours – You can key-in orders after business hours and your orders will be in a pending queue status, the orders will take effect the next business day. On trading days, 5:00pm-6:00pm, no orders will be accepted due to system maintenance.

Does Rakuten Trade accept transaction orders via email? 

 No.  

Who is responsible for my investment decisions and trading activities?

As Rakuten Trade business is an all-in-one seamless and automated platform, you are responsible for executing your own investment and trading ideas end-to-end.

How do I amend my order? 

You can amend your unmatched order at “Order Status”.  Select the order you wish to amend /or cancel and execute as per instructions.

How do I know my orders have been matched? 

Under the order status section, it will be shown under "Status" column.

Does Rakuten Trade provide compensation due to system issues? 

A gentle reminder that there will always be risk involved when it comes to trading securities whether it’s due to internal or external forces. We aren't saying that it’s not entirely our fault but sometimes things happen beyond our control (Eg: Bursa breakdown, disruption from our service provider, etc). Hence it is important that you understand the terms and conditions that was put forth at the time of account opening.

Having said that, you can always still send us an email at customerservice@rakutentrade.my if you would like us to investigate further within 48 hours of the occurence. Please include your account details, the unauthorized transaction details, and a screenshot if relevant.

What are the minimum/maximum number of shares that I can place per order?

The minimum number of shares that you can place is 1 share (for Odd lot) and a minimum of 100 shares (for board lot), whereas the maximum number of shares that you can place in a normal board lot order is 5,000 (500,000 shares).

Does Rakuten Trade allow odd lots to be traded online? 

Yes.  

Can I short sell via the Rakuten Trade website? 

No.

Can I carry out a Direct Business transaction online? 

No as they are not facilitated by Rakuten Trade.

What is 5 Market Depth?

5 Market depth displays 5 levels of current best bids and asks price of a particular stock. You can view 3 levels of market depth at no cost on Rakuten Trade’s website. 

Terms and Conditions Apply

Can I apply for 5 market depth? 

Yes. You can.

For new account activated, you will get access to Bursa Malaysia's five market depth services FREE for the first 3 months post account activation

After that, if you trade within the free subscription period (3 months), we will extend the service for free for an additional month (30 calendar days). It will start 1 calendar day after the Transaction Date*. 

If you trade at any time after the free subscription period, you will receive the 1 month free subscription a day after the transaction date. 

You may also subscribe for the service at RM2.00 for 30 calendar days. It will be effective from/on the date you purchased it. 

Notes: Transaction Date* is the date you purchased/sold the shares.

How long are my orders valid? 

There are 2 types of orders, Day Orders and Good till Date (GTD) Orders. All day orders submitted are only valid for the trading day. GTD orders will be carried forward continuously each trading day until the expiry date selected upon order execution of orders are unfilled / unmatched. The GTD order is valid up to 30 calendar days only.

Can I create my favourite Stock Watch list? 

Yes, you can create up to 10 sub-folders consist of 100 stocks in each folder. A total of 1,000 stocks.

Can I use my family or spouse account to trade? 

No. Trading on behalf is prohibited.

What is the subscription fee for Rakuten Trade online trading access?

Currently, Rakuten Trade online trading access is offered at no cost. However, the standard brokerage fee (plus 6% ST) will be imposed and we reserve the right to impose any charges with prior notice.

What is Rakuten Trade market order?

A market order is an order to buy or sell a stock at the current market price. The advantage of a market order is that it is almost always guaranteed that the order will be executed (as long as there are willing buyers and sellers).

Rakuten Trade’s Market Buy Order requires more trading limit. This is to ensure the immediate execution of Market Buy Order to match to the best available seller price(s) in the market depth.

Therefore, the required trading limit for Market Buy Order will be calculated 30% higher for shares with current market price / last done price trading at RM1.00 and above.

The required trading limit for Market Buy Order will be calculated RM0.30 higher for shares with current market price / last done price trading below RM1.00

The following is the mechanism of Rakuten Trade Market Buy Order:

Current Market Price Trading at Rakuten Trade Market Order Price Band Percentage & RM Minumum Trading Limit Require
RM1.00 & above 30% (above current market price) RM1.00+30%+Brokerage+Stamp Duty+Clearing Fees
Below RM1.00 RM0.30 (above current market price) RM0.90+0.30+Brokerage+Stamp duty+Clering Fees


* Price band percentages will be 30% above the current market price, as such customer trading limit should have a minimum of RM138.50 in order to purchase 1 board lot or 100 units of shares.

How do you define Sophisticated Investors?

Sophisticated Investors are defined as follow: -

 

Entities

- a company that is registered as a trust company under the Trust Companies Act 1949 which has assets exceeding RM10,000,000 under management; or

- a corporation that is a public company under the Malaysia Companies Act 2016 which is approved by the Securities Commission Malaysia to be a trustee under the Capital Markets and Services Act 2007 and has assets exceeding RM10,000,000 under management.

- a corporation with total net assets exceeding RM10,000,000 or equivalent in foreign currencies based on last audited accounts; or

- a partnership with total net assets exceeding RM10,000,000 or its equivalent in foreign currencies.

 

Individual

- an individual whose total net personal assets exceeds RM3,000,000 or equivalent in foreign currencies, excluding the value of the individual’s primary residence; 

- an individual who has a gross annual income exceeding RM300,000 or equivalent in foreign currencies in the preceding twelve months; or

- an individual who, jointly with his or her spouse, has a gross annual income exceeding RM400,000 or equivalent in foreign currencies in the preceding twelve months.

Can I trade on the LEAP Market through Rakuten Trade? 

No, trading on LEAP market are not facilitated by Rakuten Trade.

Where can I view or download my daily trade statement?

To view or download your daily trade statement on the member screen:

Go to “MY ACCOUNT”
Click on “MY STATEMENT”
Under the “Cash Upfront” tab, select “Daily Trade Statement” for Document Type and click the “show” button
Finally, select “view” or “download” statement.

The daily statement is available from the member’s page within 1 month backdate period.

What currency is used to purchase shares on the Rakuten Trade platform? 

Ringgit Malaysia only.

How can I increase my trading limit? 

Your trading limit is dependent on available cash in your Cash Upfront Account. To increase your limit, please deposit funds accordingly. 

How do I check my outstanding balance?

You can check via your online account dashboard under “My Account”.

How safe is online trading? 

We ensure a secured environment for data transmission with an adoption of proven security technologies such as User ID & Password protection and Trading Pin (T-PIN) validation. We advise, though, all our customers to change their passwords regularly.

My order was cancelled / rejected but my trading limited didn’t increased. When will my limit go back up?

It will be reflected at the end of day post settlement clearance.

What does the order status mean?
  • New: New Order submitted by the customer pending submission to Order Management System (OMS)
  • Sent: Order has been sent to BURSA by Rakuten Trade order routing system and is pending BURSA acknowledgement.
  • Acknowledged: Order received, has been acknowledged by BURSA and is queuing for matching
  • Matched: Order fully matched
  • Partial Matched: Order partially matched
  • Partial Cancelled: Order partially matched. Balance that is unmatched has been successfully replaced or cancelled by the Customer/ cancelled by BURSA
  • Rejected: Order has been rejected by BURSA
  • New AMO: After Market Order. Order has been submitted after 5:00pm/ before 8:30am/ on a public holiday.
  • SBO: Session break order
  • Pending replace: order has been amended and will be changed soon
What is the difference between BOARD vs ODD lots?

Board lots are more than 100 shares. Odd lots are 99 and below. 

What is the difference between LIMIT and Market order type?
  • A market order is an order to buy or sell a share immediately. It ensures that the order will be executed but does not guarantee the price. 
  • A limit order is an order to buy or sell a share at a specific price or better. A BUY order will be executed at the limit price or lower  (better price) while the sell order will be executed at the limit price or higher (better price)
Does Rakuten Trade accept fixed deposits from other banks as collateral?

 No, we only accept cash and/or shares as collateral.

What is Dynamic Price limit

Generally, dynamic price limit is introduced to prevent sudden fluctuation in price movement of securities. It applies to all securities except new listings. It ensures the next matching price is within the range of a percentage/absolute value allowed from the last done price of securities during trading hours. Generally, it will be +-8% or 8cent from the last done price.

For example, if the last done price of a stock is RM2.00, then the next matching price must be within the range of RM1.84 to RM2.16.

What is Average Acquisition Price in portfolio page?

The average acquisition price displayed on the online portfolio is only an indicative information. We calculate the average acquisition price or indicative price based on cost basis with the available information presented to Rakuten Trade. In the event of shares consolidation/capital reduction (Bursa and US market), inward and outward shares transfer or any movement to the online portfolio, it will affect the result of average acquisition price at the online portfolio. Rakuten Trade strongly advise you to maintain your own Securities transactions records at all times.

Could i request to amend the average acquisition price of my online portfolio?

Yes, you may. Please send us your request via email to customerservice@rakutentrade.my We will advise you and amend your average acquisition price of your online portfolio accordingly with your consent.

Will RT record my previous broking house average acquisition stock price once i completed share transfer to RT?

No. Share transfer is done via Central Depository System (CDS) that is fully owned and operated by Bursa Malaysia Depository Sdn Bhd where this service handles only units instead of price. To mitigate this issue , RT will use yesterday closing price to update your stock price in RT online portfolio

Who do I contact you if I have questions about trading online?

You can contact our Customer Service at +603 2110 7110 or email us at customerservice@rakutentrade.my or chat with us here

What is Rakuten Trade Limit Order

A type of order to buy or sell a security at a specified price. The matching will be based on Limit Price set by you or better.

What happens if the counter is suspended for trading in Contra Account?

The capping for the shares will be adjusted to 0 and clients who hold the shares will be notified by email or push notification.

When is the last I can perform pickup in my platform?

All Contra account holders are required to pick up the outstanding BUY contract by T+2 11pm failing which we will execute forceselling on the morning of T+3 (next trading day). 

Please log into your dashboard, select “MY ACCOUNT” > “Contra” > “OUTSTANDING” > “PICKUP STOCK” > Select and mark the outstanding purchase(s) you wish to settle > Click “CONFIRM” to complete the settlement process. Please note that Rakuten Trade pickup rules will always be based on “Current Cash Balance” on Member Screen.

What happens if I sold outstanding shares marked with pickup instruction?

Please be informed that the process below shall be put into effect with tentative date on 18-July-22.

In the event that you selected the pick-up option for outstanding purchase and sold at the same time, Rakuten Trade shall prioritize the process to contra/knockoff your outstanding purchase against your sell. The remaining outstanding purchase shall be settled against the availability of cash balance. 

Example below is for illustration only and the contract value does not involve brokerage, stamp duty and clearing fees.
-You are having existing T+2 Maxis outstanding purchase for 5,000 units, purchase price of RM1 with contract value RM5,000.00
-You selected the pick-up option for your T+2 outstanding purchase at the end of same trading day
-You sold the same T+2 outstanding purchase with 4,000 units on the same

Rakuten Tarde will contra/knockoff your 4,000 units of outstanding purchase against your sell. The remaining outstanding purchase with 1,000 units shall be settled against the availability of cash balance.

Can I sell my shares on the force selling day?

Client unable to perform force selling as the system will earmark the force sell quantity.

Is manual pickup still available?

We will assist ONLY pickup request below with the condition:

1: If you had sold the outstanding shares partially on T+2, you may write us an email before 11.59PM on T+2 to request for pickup the remaining outstanding units.

2: If any system malfunctions and you may write us an email before 11.59PM on T+2 to request for pickup the outstanding units with the screenshot as evidence

 

What is Contra Account trading?

A Contra Account allows you to buy shares based on available cash and/or collateral shares value after hair cut at a higher multiplier depending on type of counters intended to buy.
Outstanding purchase(s) need to be settled within 2 (two) trading days after the transaction date (T)

Can I settle my Contra trade via iSPEED.my?

Unfortunately no. Please log into your dashboard, select “MY ACCOUNT” > “Contra” > “OUTSTANDING” > “PICKUP STOCK” > Select and mark the outstanding purchase(s) you wish to settle > Click “CONFIRM” to complete the settlement process. Please note that Rakuten Trade pickup rules will always be based on “Current Cash Balance” on Member Screen.

What types of assets can I use as collateral for my Contra Account?

 Only cash and /or shares can be used as collateral.

How do I compute collateral value for my Contra Account of the cash and/or collateralized shares ?

- Cash collateral value 100% (no hair cut)

 - Main Market collateral value 80% (20% hair cut) **

 - ACE Market collateral value 50% (50 % hair cut) **

- Warrants, ICULS, REIT’s collateral zero value (no value)

 ** subject to internal valuation of the individual stock

 

 

 For example,

 · Cash RM10,000 = RM10,000 in collateral value

 ·  Main Market shares RM10,000 = RM8,000 in collateral value

 ·  As such your collateral value is RM18,000

 

How will my trading limit be computed?

The trading limit is determined by the multiplier of the intended share purchased, set at 1 time, 3 times or 5 times on top of the trading limit derived from cash collateral value and/or collateralized securities.

 

 For example,

·  Total value of cash + collateralized shares value after price capping = RM18,000

·   Intended share purchased provide 5 X multiplier = RM18,000 x 5 = RM90,000

·   As such you will be entitled to RM90,000 trading limit.

How do I know which companies qualify for a 5X multiplier?

Only selected shares on Bursa Malaysia FTSE 100 will qualify for a 5X multiplier.  You can check the shares multiplier at “STOCK INFO” and in “order pad”.

Is there any restriction on the stocks that I can trade using my Contra Account?

Rakuten Trade Contra Account clients are unable to trade the following:

·  LEAP

·  All ETF

·  Loan bond

·  Warrants (1 Month to expiry)

Can I submit a GTD order for Contra Account transactions?

 No.

How can I increase my Contra Account trading limit?

 Your Contra Account trading limit can be increased by depositing additional cash and/or transferring shares into the account as collateral.

When do I need to settle my outstanding purchases?

Outstanding purchase Contract settlement must be made on/before the second market day (T+2) before 11pm.

What will happen if I fail to settle my outstanding purchases by T+2 at 11pm?

Your outstanding buy contract will be force sold on the third market day T+3 morning. 

Will there be extra charges for force selling of outstanding purchases?

 No.

Will Rakuten Trade notify me in the event of force selling of outstanding purchases?

 Yes via an email to your registered email address.

Can I still pay the outstanding purchases on T+3 trading day?

No. Payment for outstanding buy must be made by the second trading day (T+2) before 11pm, otherwise unsettled outstanding buy will be force sold on the third trading day (T+3) in the morning.

 Note: T-day in this context is the day you bought the stock.

Can I pick and choose to settle certain outstanding Contra purchases?

Yes. You may pick and choose to settle certain outstanding purchases latest by second trading day (T+2)

 Note: T-day in this context is the day you bought the stock. T+2 is two (2) trading days after you have bought the stock.

Can my outstanding Contra purchases be eligible for auto pickup?

No. Please log into your dashboard, select “MY ACCOUNT” > “Contra” > “OUTSTANDING” > “PICKUP STOCK” > Select and mark the outstanding purchase(s) you wish to settle > Click “CONFIRM” to complete the settlement process. Please note that Rakuten Trade pickup rules will always be based on “Current Cash Balance” on Member Screen.

Notes:
Current Cash Balance: The latest snapshot of the Cash Balance of a trading account.

 

Why my realized profit and loss for contra account is different than the Rakuten realized profit and loss page?

Currently, our realized profit and loss will only display maximum to last 18 months of your transactions meaning average price of that particular share since day 1 you buy that share, nothing to do with your contra transaction.

Will the Contra loss be deducted from my available funds automatically?

Yes on the same day as the sales of the outstanding purchases.

How Do I Pickup My Contra Share?

All Contra account holders are required to pick up the outstanding BUY contract by T+2 11pm failing which we will execute forceselling on the morning of T+3 (next trading day). 

Please log into your dashboard, select “MY ACCOUNT” > “Contra” > “OUTSTANDING” > “PICKUP STOCK” > Select and mark the outstanding purchase(s) you wish to settle > Click “CONFIRM” to complete the settlement process. Please note that Rakuten Trade pickup rules will always be based on “Current Cash Balance” on Member Screen.

What happens if the available cash in my Contra Account is insufficient to settle the Contra loss?

We will force sell your collateralized shares on the sixth trading day (T+6) from the transaction date of the outstanding purchases. 

What happens if both the cash and collateralized shares of Contra Account are not sufficient to settle the Contra loss?

We will utilize the available cash and/or force sell the shares in your Cash Upfront Account (if available) on the sixth trading day (T+6) from the transaction date of the outstanding purchases. A Letter of Demand will be issued on the seventh trading day (T+7) if there is/are unsettled outstanding Contra losses.

 

Note: T-day in this context is the day you bought the stock.

What happens if there is a late payment on my Contra loss?

 An interest charge of 6% per annum on the outstanding Contra loss will be charged until the amount is fully settled.

How do I view for my contra gain or contra loss?

 You can view your contra gain or contra loss at the end of the trading day by viewing your contra statement, available on our website.

What time the force selling will be match

 The force selling timing is depending on broker’s discretionary and timing. Our Force sell will be selling to the best buyer price at tentative time 9:05AM onwards by our system.

How do you determine the contra transaction?

Contra account will be contra off based on First In First Out (FIFO), prioritize the outstanding shares over the paid shares and will be offset at the end of trading day.

Why the share I pickup has been force sell?

For share pick up, the system will prioritize contra losses first. Therefore, contra losses will be deducted FIRST (if any) from your available cash balance and the remaining will be used to offset your outstanding shares. 

What happen to my pickup instruction if I have contra losses?

For share pick up, the system will prioritize contra losses first. Therefore, contra losses will be deducted FIRST (if any) from your available cash balance and the remaining will be used to offset your outstanding shares that you chose to pickup.

Do I get notification if my account did not have sufficient cash to pick up my share after the system deducting my contra losses?

Yes. There will be an email notification sent to you at 5 A.M on T+3 for client to deposit and email customer service before 8 A.M to give instruction for manual pick up. 

What happen if in the event there is no buyer in market/ shares suspended when force selling happen?

We will do manual pick up on your outstanding share.

What is contra gain / loss?

Contra gain / loss means when the outstanding buy(s) is/are sell off to the market before settlement date and/or force selling which may result in either gain or loss.

How will my contra gain and contra loss affect the trading limit during the trading hours?

Contra gain or contra loss will increase or decrease the trading limit respectively in real time during the trading hours.

How can I view the setoff of contra gain and contra loss?

You may view or download "SET-OFF STATEMENT" at the end of the trading day from our web trading platform.

Go to “MY ACCOUNT”

Click on “MY STATEMENT”

Select “Setoff Statement” at Document Type and click the “Show” button

Finally, select “view” or “download” statement.

When will my Contra gain / loss be reflected in my account?

Contra gain will be credited into your account after 2 (two) trading days upon selling (T+2) the outstanding buy contract(s).
Cash balance will be automatically deducted from your cash balance available when there is/are realized loss occurred after selling the outstanding buy contract(s).

How does the Day Trade Rebate Program work?

Day Trade Rebate Program is applicable when you buy and sell shares and they are successfully matched for the same counter on the same day. The rebate amount will be based on the buy or sell trade/s’ brokerage charges whichever is lower.

*Day Trade Rebate amount is determined by the SELL trading value (quantity x SELL price) based on Rakuten Trade's brokerage fees.

*Please refer to the simulated brokerage rebate calculation below. Illustrations below serve as an example of the calculation only.

Example 1:

Day

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

T Day

Stock A

BUY

500

1.00

RM500

RM7.00

T Day

Stock A

SELL

500

1.50

RM750

RM7.00

EOD

Stock A

REBATE

500

1.50

RM750

RM7.00

  1. T-day is the transaction (buy/sell) date. EOD is end of the day.
  2. Day Trade Rebate will not be affected by the sequence of the Buy or Sell order(s).

Example 2:

Day

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

T Day

Stock A

SELL

500

0.90

RM450

RM7.00

T Day

Stock A

BUY

500

1.00

RM500

RM7.00

EOD

Stock A

REBATE

500

0.90

RM450

RM7.00

  1. T-day is the transaction (buy/sell) date. EOD is end of the day.
  2. Day Trade Rebate will not be affected by the sequence of the Buy or Sell order(s).

Example 3: 

Day

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

T Day

Stock A

BUY

1,000

2.00

RM2,000

RM9.00

T Day

Stock A

SELL

300

2.20

RM660

RM7.00

EOD

Stock A

REBATE

300

2.20

RM660

RM7.00

  1. T-day is the transaction (buy/sell) date. EOD is end of the day.
  2. Day Trade Rebate will not be affected by the sequence of the Buy or Sell order(s).
  3. If the Buy quantity > Sell quantity, the rebate will be capped based on the Sell quantity.

Example 4: 

Day

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

T Day

Stock A

BUY

400

2.00

RM800

RM7.00

T Day

Stock A

SELL

1,000

2.00

RM2,000

RM9.00

EOD

Stock A

REBATE

400

2.00

RM800

RM7.00

  1. T-day is the transaction (buy/sell) date. EOD is end of the day.
  2. Day Trade Rebate will not be affected by the sequence of the Buy or Sell order(s).
  3. If the Sell quantity > Buy quantity, the rebate will be capped based on the Buy quantity.

Example 5: 

Day

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

T Day

Stock A

BUY

10,000

3.00

RM30,000

RM30.00

T Day

Stock A

SELL

6,000

2.10

RM12,600

RM12.60

T Day

Stock A

SELL

4,000

2.50

RM10,000

RM10.00

T Day

(after amalgamation)

Stock A

SELL

10,000

2.26

RM22,600

RM22.60

EOD

Stock A

REBATE

10,000

2.26

RM22,600

RM22.60

  1. T-day is the transaction (buy/sell) date. EOD is end of the day.
  2. Day Trade Rebate will not be affected by the sequence of the Buy or Sell order(s).
  3. If multiple sell orders for same stock on same day are executed, the contract will be amalgamated at the end of the day.
  4. The rebate will be capped at the Buy/Sell quantity (whichever is lower) and will be based on the sell average price.
Will I enjoy the Day Trade Rebate Program if I buy and sell the same counter on the same day with Cash Upfront account?

No. Day Trade Rebate Program is only applicable for Contra Account.

When will the rebate happen?

The rebate will happen after the amalgamation of the contract after trading hours.

Are “Assisted Trade” brokerage charges applicable for the Day Trade Rebate Program?

No.

Can I get RT points upon the rebate?

No. RT points credited based on brokerage fee paid will not be awarded under the Day Trade Rebate Program. 

How does Day Trade Rebate Program work in the event of force selling?

Force selling will incur at the normal brokerage charges, as per usual practice. With this new program, you will be entitled to the sell brokerage rebate if both a force sell trade and buy trade are executed successfully on the same counter and on the same day.

 *In the event that the Force Sell quantity > Buy quantity, the rebate will be capped at the Buy quantity x Force Sell price. 
 *If the Force Sell, Normal Sell and Buy for the same stock happens on the same day, “first in –  first out” (“FIFO”) principle will be used to determine the rebate based on Force Sell and Normal Sell price.

 *Please refer to the simulated brokerage rebate calculation below. Illustrations below serve as example of the calculation only.

 Example 1:

Date

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

1st Mar (T+3 Day)

Stock A

FORCE SELL

6,000

3.00

RM18,000

RM18.00

1st Mar

Stock A

BUY

5,000

3.30

RM16,500

RM16.50

1st Mar (EOD)

Stock A

REBATE

5,000

3.00

RM15,000

RM15.00

1. T+3 Day is the force selling date, four days after the transaction took place.
2. If the Force Sell quantity > Buy quantity, the rebate will be capped at the Buy quantity x Force Sell price.

 Example 2:

Date

Stock

Transaction

Quantity

Unit Price

Trading Value

Brokerage

1st Mar (T+3 Day)

Stock A

FORCE SELL

6,000

2.50

RM15,000

RM15.00

1st Mar

Stock A

SELL

5,000

3.00

RM15,000

RM15.00

1st Mar

Stock A

BUY

8,000

3.20

RM25,600

RM25.60

1st Mar (EOD)

Stock A

FORCE SELL REBATE

6,000

2.50

RM15,000

RM15.00

1st Mar (EOD)

Stock A

SELL REBATE

2,000

3.00

RM6,000

RM9.00

1. T+3 Day is the force selling date, four days after the transaction took place.
2. If the Force Sell, Normal Sell and Buy for the same stock happenes on the same day, “first in –  first out” (“FIFO”) principle will be used to determine the rebate based on Force Sell and Normal Sell price.

For more information about force selling, please refer to the relevant FAQ.

Where will I be able to find out how much brokerage have been rebated to my account?

The total sell brokerage rebate will be shown in your monthly statement or in the “cash movement history” screen which is available under the account page on both the website and the iSPEED.my app.

[US Trading] When can I start trading US Markets?

You can start trading 1 business day after your US trading account has been activated. In the meantime, do ensure your Cash Upfront account has enough cash funds to ensure a seamless trading experience.

[US Trading] Is there a capital gain tax from selling US shares?

No. 

Can I request for an uplift of account suspension to be effective during trading hours?

The uplift can only be done during Malaysia’s trading hours. 

[US Price Feed] Who provides the US price feeds to Rakuten Trade?

Refinitiv, formerly known as Thomson Reuters. 

[US Price Feed] Who supplies the market data to Refinitiv?

Chicago Board Option Exchange (CBOE).

Will I get access to real-time price feed once my foreign market service is activated?

Yes for US market but for Hong Kong market, you’ll need to opt in and a subscription fee will be charged.

How do I get HK real time price feeds?

It’s a subscription service. You may subscribe via our member webpage Settings >> Profile >> Services >> Apply for real time Hong Kong data feed >> Apply >> Enter Trading Pin >> SAVE.

Subscription is not available via APP.

Real-time price feeds will be made available immediately after successful subscription. You’ll also be notified via email on access.

The subscription will be auto renewed using available Ringgit Malaysia cash balance in the trading account. If the Ringgit Malaysia cash balance is insufficient, the price feed will reset to a delayed price feed.

[HK Price Feed] How do I unsubscribe from the HK real-time price feed?

Just go to our member web page. Settings >> Profile >> Services >> Apply for real time Hong Kong data feed >> Unsubscribe >> SAVE. Real time price feeds will expire only once the subscription expires.

Why do I still see the delay price feed?

You are required to activate your Foreign Equity account to be able to see real-time price feed.

How will I receive my trading statement on my foreign shares traded?

You may download it at the end of the foreign market’s trading hour. LOGIN >> MY ACCOUNT >> MY STATEMENT >> TRADING STATEMENT

How do I view my past matched orders of the foreign stocks after foreign market hours?

You may view it at LOGIN >> ORDER STATUS >> TRADE HISTORY by selecting the respective period. 

What charges will be imposed once I buy foreign shares?

If you buy foreign shares in Ringgit Malaysia, a brokerage fee, stamp duty, etc (if any) will be charged as determined by our foreign counterparty based on prevailing indicative exchange rate.

Please be informed that prior to trading, you have the option to convert your Ringgit Malaysia into USD or HKD at the prevailing exchange rate. The exchange fee is only imposed when funds are converted from one currency to another. If you trade in USD or HKD, no exchange fee is applied until you convert it back into Ringgit Malaysia again at prevailing exchange rate.  

You may refer here

What charges will be imposed once I sell my foreign shares?

If you sell US shares in Ringgit Malaysia, a brokerage fee, stamp duty, SEC fee, FINRA fee will be charged based on prevailing indicative exchange rate.

If you buy foreign shares in USD or HKD, a brokerage fee, stamp duty and other charges (if any) as determined by RT’s foreign counterparty.

Please be informed that prior to trading, you have the option to convert your Ringgit Malaysia into USD or HKD at the prevailing exchange rate. The exchange fee is only imposed when funds are converted from one currency to another. If you trade in USD or HKD, no exchange fee is applied until you convert it back into Ringgit Malaysia again.  

You may refer here

Why do I have so many contracts generated even though they are all buy/sell orders on the same counter made during the trading day?

Matched orders are not amalgamated for foreign equity trading. For example, on the same trading day, client bought the same stock with order A and order B. Both orders will generate two purchase contracts instead of one. 

Where can I view tradeable foreign shares in Rakuten Trade?

You can view at Rakuten Trade web site here

Is the GTD order feature also available for foreign equity trading?

Yes. 

How many level market depths are available for foreign equity trading?

No market depth will be provided

How do you determine the foreign currency trading limit?

Based on the currency settlement taking into account the indicative rate, overall trading position and Foreign Exchange Administration rules.

Can I use “Market Order” to buy/sell foreign shares?

No. 

Is there a maximum number of shares or amount I can trade at one time?

Yes. Up to 10,000 shares or USD 100,000 per order at one time. If you would like to trade above this, please split your orders accordingly

[US Trading] What is the execution time for my US orders?

The execution time of orders will follow the US Eastern Standard Time only.

[US Trading] How fast can my foreign equity trading orders be matched?

All orders shall be accorded with “best execution” or on a “best-effort “basis. 

Based on the SEC Investor Publication advise, SEC regulations do not state that a trade has to be executed within a set period. For more information, please refer to https://www.sec.gov/ 

[US Trading] What does “Best Execution” mean?

Many firms use automated systems to handle the orders they receive from their customers. In deciding how to execute orders, the broker has a duty to seek the best execution that is reasonably available for its customers' orders.  

That means we as your broker must evaluate the orders received and aggregate and periodically assess it in the most favourable terms of execution. 

Price improvement opportunity is an important factor a broker should consider in executing client orders. Other factors include the speed and the likelihood of execution. 

For example: Let's say you enter a market order to sell 500 shares of a stock. The current quote is $20. The broker may be able to send your order to a market or a market maker where your order would have the possibility of getting a price better than $20. If your order is executed at $20.05, you would receive $10,025.00 for the sale of your stock – $25.00 more than if your broker had only been able to get the current quote for you. 

Of course, the additional time it takes to execute orders may result in you getting a worse price than the current quote – especially in a fast-moving market. So, the broker is required to consider whether there is a trade-off between providing you with the possibility – but not the guarantee – of a better price and the extra time it may take to do so. 

[US Trading] Can I request how my orders are routed?

Not specifically in relation to your order but in general.  

SEC’s rules are aimed at improving public disclosure of order execution and routing practices require all market centers that trade national market system securities to make monthly, electronic disclosures of basic information concerning their quality of executions on a stock-by-stock basis, including how market orders of various sizes are executed relative to the public quotes.  These reports must also disclose information about effective spreads – the spreads actually paid by investors whose orders are routed to a particular market center. In addition, market centers must disclose the extent to which they provide executions at prices better than the public quotes to investors using limit orders. 

These rules also require brokers that route orders on behalf of customers to disclose, on a quarterly basis, the identity of the market centers to which they route a significant percentage of their orders. In addition, brokers must respond to the requests of customers interested in learning where their individual orders were routed for execution during the previous six months. 

We have provided this information as a service to investors. It is neither a legal interpretation nor a statement of SEC policy. If you have questions concerning the meaning or application of a particular rule, please email us or consult with an attorney who specializes in securities law. 

Does Rakuten Trade benefit from order flow?

No. 

Will my foreign equity orders be matched in fractional sizes instead of the standard lot size of respective exchange?

No. The minimum matched unit will be 1 full lot size according to the respective exchange. For example, the minimum matched unit in US will be 1 unit. 

Does Rakuten Trade with business partner Interactive Brokers (IBKR) have the right to dispose shares without my consent?

Yes, but in accordance with the Terms and Conditions accepted by you at the point of activating the FE trading service. For example, any outstanding purchases yet to be settled within the settlement period shall be liquidated immediately.  

Does RT provide any services for lending of my portfolio of shares to short sellers?

No.

Does RT/IBKR have the right to prohibit us to trade a certain stock?

Yes. However, this type of occurrence is expected to be rare. 

What are the circumstances when my FE limit orders (buy/sell) are rejected?

Here are just some of the circumstances. It isn’t though just limited to the below:  

  • Limit price is too aggressive. It’s on the wrong side of the market and too far past the current price. 
  • Possible oversold/overbought position due to corporate actions such as shares split, reverse shares split.
  • Invalid Bid Ask price
  • Your FE trading feature was suspended by RT/IBKR
What are the US stock trading hours?

It depends on the stock exchange. Generally, the market opens at 9:30AM Eastern Standard Time and closes at 4:00PM Eastern Standard Time subject to daylight saving time. 

Can I place a phone/email order on my foreign market trades?

No. Please trade using our web or APP. 

What brokerage fees should I be aware of when trading foreign shares?

If you trade in Ringgit Malaysia, it will be 0.1% of the gross value with a minimum brokerage of RM 7 to a maximum brokerage of RM 100. If you trade in USD, it will be USD 1.88 to USD 25 or if you trade in HKD, it will be 0.1% of gross value with a minimum brokerage of HKD 35.

What do you mean by “indicative rate”?

It refers to the suggested exchange rate. 

If I choose to trade in Ringgit Malaysia, how will this impact my foreign trading limit?

Your foreign trading limit will be separated by currency available.

For example, you have a trading limit of RM 4,000 and USD 1,000 respectively. You can use either USD or Ringgit Malaysia to settle the foreign purchase worth USD1,000. If the settlement currency is USD and the purchase is more than the available trading limit, you’ll need to top up and convert funds from Ringgit Malaysia to USD. Likewise, for insufficient HKD trading limit, please do the same.

Protip: You can’t use two currencies at the same time to settle the foreign/local trade. For example, you are not allowed to use USD and Ringgit Malaysia at the same time to settle the US trade. Likewise, you can’t use both HKD and Ringgit Malaysia to settle HK trade.

Am I allowed to change my choice of currency for settlement if the order is still pending to be matched/ in queue?

No. You should, instead, cancel and place a new order.

Where can I check the settlement currency of my order?

On your dashboard, click on ORDER STATUS > CURRENCY.

[PTP shares] What is the withholding tax treatment on US Publicly Traded Partnerships (“PTP”) Securities at Rakuten Trade?

The US Internal Revenue Service (“IRS”) has issued a new provision under Section 1446(f) of the Internal Revenue Code (“IRC”) that primarily impacts non-US residents who invest in US PTP Securities. With effect from 1 January 2023, non-US residents will incur the following withholding tax when they hold/sell, trade, or transfer US PTP securities:

  • 10% withholding tax on gross proceeds from sales or trading of US PTP securities
  • 37% withholding tax on the allotted amount of dividends.

This means, starting 1 January 2023, if you sell USD1,000 worth of PTP shares, USD100 will be charged as the withholding tax. To avoid having to pay a withholding tax, we strongly recommend that you sell your PTP shares before 28 Dec 2022.

[PTP shares] What is RT’s arrangement if I plan to hold and sell PTP securities in 2023?

A 10% withholding tax on gross proceeds from sales or trading of US PTP securities will be charged. However, Rakuten Trade will cease to accept new orders on US PTP securities from 1 December 2022. We strongly recommend that you sell your PTP shares before 28 Dec 2022.

[PTP shares] Will there be charges if I receive dividends from PTP securities?

Yes. A 37% withholding tax on the allotted amount of dividends.

[PTP shares] If I sell on 29-Dec-22 or 30-Dec-22, will I get charged a 10% withholding tax?

The US custodian will decide whether to charge it since the settlement date will fall in 2023. We strongly recommend that you sell your PTP shares before 28 Dec 2022 to avoid these charges.

[PTP shares] Will I be able to buy PTP securities in 2023?

Kindly note that the US PTP securities list is non-exhaustive and may change at any time. If your stock is classified as US PTP, Rakuten Trade may at discretion from time to time to cease to accept new orders on US PTP securities. Hence, we strongly recommend that you sell your PTP shares before 28 Dec 2022 to avoid any unforseen challenges.

What are the trading sessions to trade on the Hong Kong stock exchange (HKEX)?

The trading sessions are pre-opening auction, continuous trading and closing auction session.

Trading is conducted Monday to Friday (excluding HK public holidays) at the following times:

 

 

Full Day Trading

Half Day Trading

Auction Session

Pre-opening Session

0900 HKT – 0929 HKT

Continuous Trading Session

Morning Session

0930 HKT – 1159 HKT

Extended Morning Session

1200 HKT – 1259 HKT

NA

Afternoon Session

1300 HKT – 1559 HKT

NA

Auction Session

Closing Auction Session

1600 HKT to a random closing between 1608 HKT – 1610 HKT

1200 HKT to a random closing between 1208 HKT – 1210 HKT

If HKEX has a half day trading, pre-opening auction starts on 0900 HKY – 0929 HKT, morning session of continuous trading session starts on 0930 HKT – 1159 HKT, and closing auction starts on 1200 HKT with random closing between 1208 HKT & 1210HKT.

Notes: There is no Extended Morning Session and Afternoon Session on the eves of Christmas, New Year and Lunar New Year.

What is the lot size for Hong Kong trading?

The lot size varies depending on the stocks.

For example, JD HEALTH (6618.hk) has a board lot size of 50 units, L’OCCITANE (0973.hk) has a board lot size of 250 units, while MMG (1208.hk) has a lot size of 4,000 units.

If you wish to buy 1,000 units of JD HEALTH, then you need to key in 20 board lots.

Board lot size will be indicated on the order pad.

What is the tick size for trading Hong Kong stocks?

It depends on the stock price of shares. Please refer to the below:

Price Range

Tick

HK Stock

HK ETF

From 0.01 - 0.25

0.001

0.001

Over 0.25 - 0.50

0.005

0.001

Over 0.50 - 1.00

0.010

0.001

Over 1.00 - 5.00

0.010

0.002

Over 5.00 - 10.00

0.010

0.005

Over 10.00 - 20.00

0.020

0.010

Over 20.00 - 100.00

0.050

0.020

Over 100.00 - 200.00

0.100

0.050

Over 200.00 - 500.00

0.200

0.100

Over 500.00 - 1,000.00

0.500

0.200

Over 1,000.00 - 2,000.00

1.000

0.500

Over 2,000.00 - 5,000.00

2.000

1.000

Over 5,000.00 - 9,995.00

5.000

1.000

Over 9,995.00 - 9,999.00

                -  

1.000

[HK Price Feed] Who provides the foreign market price feeds to Rakuten Trade?

Refinitiv, formerly known as Thomson Reuters.

Why am I being charged more on HKEX Exchange Fee, HKEX Clearing Fee and HKEX Stamp Duty than the stated rate in brokerage fees table?

Please note that HKEX Exchange Fee, HKEX Clearing Fee, and HKEX Stamp Duty are calculated based on matched execution.  In the event your single order of 10,000 shares requires multiple match executions, example: First matched execution of 6,000 shares, Second matched execution of 4,000 shares, the fees will vary from the rate stated in the brokerage fees table. However please note that the occurrence of this event is rare.

Can I place HK new order, amend order or cancel order during pre-opening auction session and closing auction session?

Pre-opening Auction Session 

Auction Session 

New Order 

Amend / Cancel Order 

0900 HKT - 0914 HKT 

Yes 

Yes 

0915 HKT - 0919 HKT 

Yes 

No 

0920 HKT - 0927 HKT 

No 

No 

0928 HKT - 0930 HKT 

No 

No 

 

Closing Auction Session (full day) 

Auction Session 

New Order 

Amend / Cancel Order 

1600 HKT - 1600 HKT (16:00:59) 

No 

No 

1601 HKT - 1605 HKT 

Yes 

Yes 

1606 HKT - 1607 HKT 

Yes 

No 

1608 HKT - 1610 HKT 

Yes 

No 

 

Closing Auction Session (half day) 

Auction Session 

New Order 

Amend / Cancel Order 

1200 HKT - 1200 HKT (12:00:59) 

No 

No 

1201 HKT - 1205 HKT 

Yes 

Yes 

1206 HKT - 1207 HKT 

Yes 

No 

1208 HKT - 1210 HKT 

Yes 

No 

[HK Trading] Why my HK order shows “Sent”, “PendingReplace”, “PendingCancel” status during pre-opening session, extended morning session and closing auction session?

Your submitted HK order will be managed by our custodian, and it is subjected to the acceptance of the order by HK exchange. Please contact us and refer to HKEX official site’s FAQ for more information

What is a Stop Loss order?

A Stop Loss order is also known as Sell Stop Market order.

What are the differences between Stop Market order and Stop Limit order?

Stop Limit order allows you to set both Stop Price and Limit Price, while Stop Market order only allows the setting up of a Stop Price.

What is a Stop Market order?

It can be either Buy Stop Market order or Sell Stop Market order. For a Buy Stop Market order, it’s an order to buy a stock once the price reaches at or above a specified price (Stop Price).  It then becomes a Buy Market order and will be matched based on the best available price.

For a Sell Stop Market order, it’s an order to sell a stock once the price of stock reaches at or is below the Stop Price. The Sell Stop Market order then becomes a Sell Market order, and it will be matched based on the best available price.

What is a Stop Price?

A Stop Price is the price in a Stop Market order or Stop Limit order that triggers the creation of a Market order or Limit order.

What triggers a Stop Price?

Order Types

Trigger Conditions

Result

Buy Stop Market Order

Stock reaches at or above a specified price (Stop Price) that you’ve set

Market Order

Buy Stop Limit Order

Stock reaches at or above a specified price (Stop Price) that you’ve set

Limit Order

 

Sell Stop Market Order

Once the stock reaches at or below a specified price (Stop Price) that you’ve set

Market Order

Sell Stop Limit Order

Stock reaches at or below a specified price (Stop Price) that you’ve set

Limit Order

What is a Buy Stop Market Order?

With a Buy Stop Market order, you can set a Stop Price above the current last done price of the stock. If the stock rises to your Stop Price or above, your Buy Stop Market order becomes a Buy Market order.

For example, ABC stock is currently trading at RM6.00 per share. You believe RM8 price level is a psychological price level. Once the stock is traded at RM8.00 it could go up much higher. You only want to set the order once this trend is confirmed. Therefore, you set the Stop Price to RM8.

If ABC stock rises to RM8.00 or higher, your Buy Stop Market order becomes a Buy Market Order. ABC stock is then purchased at the best available price but;

If ABC stock stays below RM8.00, your Buy Stop Market order isn’t triggered, and no shares are purchased.

What is a Sell Stop Market order?

With a Sell Stop Market order, you can set a Stop Price below the current last done price of the stock. If the stock falls to your Stop Price or below, your Sell Stop Market order becomes a Sell Market order.

For example, you purchased CDE stock for RM10 a few months ago. It’s currently trading at RM20 per share (RM10 profit). Your goal is to make at least RM5 per share if the price were to drop. So, you create a Sell Stop order with Stop Price at RM16.50.

If CDE stock falls to RM16.50 or lower, your Sell Stop Market order becomes a Sell Market order and the CDE stock is sold at the best available price

If the CDE stock stays above RM16.50, your Sell Stop Market order isn’t triggered, and you keep your shares.

What is a Stop Limit order?

It can be either Buy Stop Limit order or Sell Stop Limit order. A Stop Limit order consists of Stop Price and a Limit Price. For a Buy Stop Limit order, it’s an order to buy a stock once the price of stock reaches at or is above a specified price (Stop Price). Once the Stop Price (Trigger Price) is reached or is higher than, a Buy Stop Limit order becomes a Buy Limit order and your order matches at your Limit Price or better.

For a Sell Stop Limit order, it’s an order to sell a stock once the price of stock reaches at or below a specified price (Stop Price). Once the Stop Price (Trigger Price) is reached or below, a Sell Stop Limit order becomes a Sell Limit order and your order is matched at your Limit Price or better.

Keep in mind that short-term market fluctuations may prevent your order from being matched or cause the order to trigger at an unfavourable price or not triggered at all. For example, if the market jumps beyond both the Stop Price and the Limit Price, the Stop will be triggered, but the Limit order may not be matched depending on the market.

Also, once your stop order becomes a Limit order, there has to be a buyer and seller on both sides of the trade for the Limit order to match/execute. If there aren’t enough shares in the market at your Limit Price, it may take multiple matches to fill the entire order, or the order may not be filled at all.

What is a Buy Stop Limit order?

With a Buy Stop Limit order, you can set a Stop Price above the current last done price of the stock. If the stock increases to your Stop Price or above, the order becomes a Buy Limit order. Shares will only be purchased at your Limit Price or lower.

For example, EFG stock is currently trading at RM5 per share. You think that if EFG stock reaches RM8 it may go higher. You don’t want to pay more than RM8.05 for EFG stock, so you set a Limit Price at RM8.05.

If EFG stock rises to RM8 or higher, your Buy Stop Limit order becomes a Buy Limit Order and the stock is purchased if shares are available at RM8.05 or lower.

If EFG stock stays below RM8, a Buy Limit order isn’t triggered, and no shares are purchased.

What is a Sell Stop Limit order?

With a Sell Stop limit order, you can set a Stop Price below the current last done price of the stock. If the stock falls to your Stop Price or below, it triggers a Sell Limit order. Shares will only be sold at your limit price or higher.

For example, JKR stock is currently trading at RM10 per share. To protect yourself in case JKR stock begins falling, you set a Stop Price at RM8. You also don’t want to receive less than RM7.95 per share, so you set a Limit Price at RM7.95.

If JKR stock falls to RM8 or below, your Sell Stop Limit order becomes a Sell Limit order and the stock is sold if shares are available at RM7.95 or higher.

If JKR stock stays above RM8, a limit order isn’t triggered, and you keep your shares.

How do I place the Stop Market order?

On the buy or sell order pad, select Stop Market at the Order Type and set your desired Stop Price.

Stop Price for Buy Stop Market order must be greater than (>) last done price.

Stop Price for Sell Stop Market order must be less than (<) last done price.

How do I place the Stop Limit order?

On the buy or sell order pad, select Stop Limit at the Order Type and set your desired Stop Price and Limit Price.

Stop Price for Buy Stop Limit order must be greater than (>) last done price. Limit Price for Buy Stop Limit order must be greater than or equal to (≥) Stop Price.

Stop Price for Sell Stop Limit order must be less than (<) last done price. Limit Price for Sell Stop Limit order must be less than or equal to (≤) Stop Price.

What are the conditions to create a Stop Market or Stop Limit order?

Order Type

Limit Price

Stop Price

Last Done Price

Buy Stop Market

Not applicable

>

LDP

Buy Stop Limit

≥

> 

LDP

Sell Stop Market

Not applicable

< 

LDP

Sell Stop Limit

≤

< 

LDP

Example:

Order Type

Limit Price

Stop Price

Last Done Price

Buy Stop Market

Not applicable

1.81

1.80

Buy Stop Limit

1.81

1.81

1.80

Sell Stop Market

Not applicable

1.79

1.80

Sell Stop Limit

1.79

1.79

1.80

Why was my Stop Market order triggered, but didn’t match at my Stop Price?

A Stop Price is the price in a Stop Market order that triggers the creation of a Market order. The Market order will match on best available price.

Why was my Stop Market order triggered, but my order was not matched?

It could have been due to one of the following reasons.

- No ready buyer or seller

- Rejected from the Exchange

- Other reasons but not limited to above

Why was my Stop Limit order triggered, but Limit order did not match or was only partially matched?

- No ready buyer or seller

- The fluctuating market gaps, where Stop Price is triggered but Limit order is waiting to be matched or not matched

- Order is triggered, but Limit Price is outside the range of Static Price Limit

For example, if the last done price is RM2, you set a Buy Stop Price to RM2.01 and Set Buy Limit Price RM2.30. However, the market gap up to RM2.50 for last done price and traded with RM2.49 for best buyer and RM2.50 for best seller. Your Buy Stop Price is triggered, but your Buy Limit Price is lower, RM2.30 and is currently in the queue.

For example, for a Sell Stop Limit order, if the last done price is RM2, you set a Stop Price to RM1.99, and set Limit Price RM1.60. However, the market gap down to RM1.50 for last done price with RM1.50 for best buyer and RM1.51 for best seller. Your Stop Price, RM1.99 is triggered, but your Limit Price is higher, RM1.60 and is currently in the queue.

Why should I use Stop Market order or Stop Limit order?

Generally, it allows you to manage your investment risks better. It lets you to decide at what price to buy or sell depending on market conditions.

I am a beginner investor, should I use Stop Market order or Stop Limit order?

We encourage investor to understand the differences and importance of order types before making the right decision which can help you to achieve your investment goal and to manage your investment risk.

What should I do to my Sell Limit order before and on the ex-date of a share consolidation?

We will adjust your shareholding to a lesser quantity before market trading starts on the ex-date. We highly recommend checking your order beforehand to prevent overselling.

What should I do to my Sell Stop Market order before and on the ex-date of a share consolidation?

We will adjust your shareholding to a lesser quantity before market trading starts, on the ex-date. We highly recommend checking your order beforehand to prevent overselling.

What should I do to my Sell Stop Limit order before and on the ex-date of shares consolidation?

We will adjust your shareholding to a lesser quantity before market trading starts, on the ex-date. We highly recommend checking your order beforehand to prevent overselling.

What should I do to my Buy Stop Market order before and on the ex-date of a share consolidation?

As the share price will be adjusted upward, on the ex-date, there is a possibility that your Buy Stop Market order will be triggered if the share price is greater than or equal to your Stop Price. If triggered, your order will be a Market order once the market starts trading. Please make sure there is a sufficient cash balance to settle the outstanding purchase once your order is matched.

For example, a share consolidation exercise to consolidate every two (2) existing shares into one (1) ordinary share. Let’s assume that yesterday’s closing price was RM1.00. That means, once the market starts trading on ex-date, the market price will be around RM2.00. If you have an existing Buy Stop Market order of 1,000 units with Stop Price of RM1.10, your Buy Stop Market order will be triggered and will become a Market order. It’ll be matched at market price e.g., RM2.00 and your gross purchase will be RM2,000.00 instead of RM1,100.00.

Protip: Stop Price is not Limit Price. Buy Market order will match at the best available selling price.

 

What should I do to my Buy Stop Limit order before and on the ex-date of the share consolidation?

As the share price will be adjusted upward on the ex-date, there is a possibility that your Buy Stop Limit order will be triggered if the share price is greater than or equal to your Stop Price. It’ll become a Limit order and will either be matched or queued once the market starts trading. You may cancel, amend, or keep your open order so long as it hasn’t yet been matched.

What should I do to my Sell Stop Market order before and on the ex-date of the share split or bonus issue?

As the share price will be adjusted downward on the ex-date, there is a possibility your Sell Stop Market order will be triggered if the share price is less than or equal to your Stop Price. If triggered, it’ll become a Market order once the market starts trading. You may cancel, amend, or keep your open order so long as it hasn’t yet been matched.

For example, a subdivision of every 1 existing ordinary share will become 2 ordinary shares. Let’s assume that yesterday’s closing price was RM2.00. That means, once the market starts trading on ex-date, the market price will be around RM1.00. If you have an existing Sell Stop Market order of 1,000 units with a Stop Price of RM1.90, your Sell Stop Market order will be triggered and will become a Market order. It’ll be matched at market price e.g., RM1.00 and your gross sales will be RM1,000.00 instead of RM1,900.00. Please be informed that the new shares of 1,000 units will be available for trading on the listing date as per the company’s announcement.

Protip: Stop Price is not Limit Price. Sell Market order will match at best available buyer price.

What should I do to my Sell Stop Limit order before and on the ex-date of the share split or bonus issue?

As the share price will be adjusted downward on the ex-date, there is a possibility your Sell Stop Limit order will be triggered if the share price is less than or equal to your Stop Price. Once triggered, it’ll become a Limit order. The Limit order will either be matched or queued once the market starts trading. You may cancel, amend, or keep your open order.

What should I do to my Buy Stop Market order before and on the ex-date of a share split or bonus issue?

As the share price will be adjusted downward on the ex-date, you may either cancel, amend, or keep your open order.

What should I do to my Buy Stop Limit order before and on the ex-date of a share split or bonus issue?

As the share price will be adjusted downward on the ex-date, you may either cancel, amend, or keep your open order.

What should I do to my orders with GTD validity or is an open order in the event of a corporate action?

We highly recommend monitoring any GTD or open orders for any Corporate Action activities. If the order has not yet matched, you can still cancel or amend the order if you prefer, as Corporate Actions normally involve a change of price and/or quantity on the ex-date.

What are ADR stocks?

An American Depository Receipt (ADR) is a type of stock from non-U.S. companies that are held by a U.S. depository bank outside the United States.

Can I trade ADR shares via Rakuten Trade?

Yes, but it’s limited to the select ADR shares. Please refer to the tradeable here

If I trade ADR shares, what are the additional fees applied I should be aware of?

The standard fee of USD0.01 to USD0.03 per ADR share, subject to announcement, is applied. If there is an available USD cash balance, ADR fees will first be settled against that followed by the MYR balance if USD is insufficient.

What is the ADR fee charges?

It is a fee charged for holding ADR stocks and is charged as per below:

  • For non-dividend paying ADRs, there will be an announcement of the ex-date and the fee is deducted from the available cash balance in your Cash Upfront account on the payment date. This transaction is recorded under cash movement as well as the monthly statement.
  • For dividend paying ADRs, it will be applied at the time of dividend announcement (ex-date). The dividend payouts will be transferred minus the ADR fee. It will also appear in your corporate action statement.
What if I don’t have any available funds to pay the ADR fee?

We will send you a notification via email to top up available cash to cover the shortage of funds for the fee

What are Exchange Traded Funds (ETFs)?

ETFs are typically registered investment companies whose shares represent an interest in a portfolio of securities that track an underlying benchmark or index. For example, SPY ETF aims to track the Standard & Poor’s (S&P) 500 Index, which comprises 500 large-cap U.S. stocks. There are other popular ETFs that are tradeable via Rakuten Trade such as GLD, VWO, QQQ, IVV etc.

What is a Leveraged Exchange Traded Fund?

Leveraged ETFs seek to provide returns in multiples of the underlying benchmark or index it tracks. Leveraged ETFs generally seek to provide a multiple (i.e 200%, 300%) of the daily return of an index or other benchmark for a single day before fees and expenses.

These exchange traded funds (ETFs) often use derivative products such as swaps, options, and futures contracts to accomplish their objectives.

The use of leverage as well as derivative instruments can cause a leveraged Exchange Traded Fund (ETFs) to be more volatile and subject to extreme price movements. Hence, these ETFs pose high or aggressive investment risk exposure.

For examples, Direxion Daily S&P 500 Bull 3X shares (SPXL), aims for daily investment results before fees and expenses, of 300% the daily performance of index. The fund does not seek to achieve its stated investment objective for a period different than a trading day.

Alert: Leveraged and inverse ETFs typically are designed to achieve their stated performance objectives for a single day. Some investors might invest in these ETFs with the expectation that the ETFs may meet their stated daily performance objectives over a long period of time as well. Investors should be aware that the performance of these ETFs over a period longer than one day can differ significantly from their stated daily performance objectives

What is an Inverse Exchange Traded Fund?

Inverse ETFs, are sometimes referred to as “short” exchange traded fund (ETF), and they seek to provide the opposite of the single day performance of the index or benchmark they track.

Inverse ETFs are often marketed as a way to profit from, or hedge exposure, in downward moving markets. Some inverse ETFs also use leverage, to achieve a return that is a multiple of the opposite performance of the underlying index or benchmark (i.e -100%, -200%, -300%).

These ETFs pose high or aggressive investment risk exposure as they may also use derivative instruments to accomplish their objectives. As such, inverse ETFs are volatile and provide the potential for significant losses.

For example, Direxion Daily S&P 500 Bear 3X shares (SPXS), seeks daily investment results before fees and expenses, of 300% of the inverse (or opposite) of the daily performance of index. The fund does not seek to achieve its stated investment objective for a period different than a trading day.

Alert: Leveraged and inverse ETFs typically are designed to achieve their stated performance objectives daily for a single day. Some investors might invest in these ETFs with the expectation that the ETFs may meet their stated daily performance objectives over the long period as well. Investors should be aware that performance of these ETFs over a period longer than one day can differ significantly from their stated daily performance objectives.

Can I trade Leveraged and Inverse (L&I) exchange-traded funds (ETFs) via Rakuten Trade?

Yes but only for those on the tradeable list for U.S. Markets. L&I ETFs listed on Bursa Malaysia are not tradeable via Rakuten Trade.

What is the difference between a normal ETF and a Leveraged and Inverse ETF?

Exchange-traded funds, or ETFs, are becoming more and more popular with individual investors partly due to its simplicity. Most ETFs are portfolios that track a major index, charge low fees, and can be bought and sold easily on popular stock exchanges. For all these reasons, many investors consider ETFs to be ideal “buy and hold” investments.

On the other hand, Leveraged and Inverse ETF are usually designed to achieve their stated performance objectives daily for a single day. Therefore, a buy and hold on L&I ETF for more than the stated period is not recommended.

What should I do before buying Leverage ETFs or Inverse ETFs?

Be sure to read the Investment Objective in the prospectus of the ETFs, principal investment strategies, risks and costs involved.

You can find the prospectuses on the websites of the financial firms/fund houses that issue a given ETF. Leveraged and inverse ETFs are usually designed to achieve their stated performance objectives for a single day.

Although ETFs are designed to provide investment results that generally correspond to the performance of their respective underlying indices, they may not be able to exactly replicate the performance of the indices because of expenses and other factors.

The performance of these ETFs over a period longer than a single day can vary significantly from their stated daily performance objectives.

Who should trade Leveraged and Inverse ETFs?

Day traders or active investors who are bullish about the market and wish to seek a return that is 200% or 300% of the return of its benchmark underlying assets/securities in a single day.

OR

Day traders or active investors are bearish about the market and wish to seek a return that is -100%, -200% or -300% of the return of its benchmark underlying assets/securities in a single day.

Why are the returns on L&I ETFs, over longer periods, differ significantly from the performance (or inverse of the performance) of their underlying index or benchmark during the same period?

Returns on a leveraged or inverse ETF over longer periods can differ significantly from the performance (or inverse of the performance) of their underlying index or benchmark during the same period of time.

For example, ProShares Ultra S&P 500 ETF (SSO), The Fund seeks daily investment results, before fees and expenses, that correspond to two times (2x) the daily performance of the Index. The Fund does not seek to achieve its stated investment objective over a period greater than a single day.

If the S&P 500 index were to lose 10% on one day, and then gain 10% the next day, the S&P 500 starts at the round value of 1400, it would lose 140 points on day one to close at 1260. The next day, it would rise 10%, or 126 points, to close at 1386. The total loss from this two day move is 14 points, or 1%.

Supposing that SSO started out at a value of $60 per share, SSO should lose 20% of its value on the first day. The ETF would close at a value of $48. The next day, it should rise 20% from $48 to $57.60 per share.

At the end of two days, the S&P 500 would have lost 1% of its value. By contrast, the SSO ETF would have lost 4% of its value. This is not "tracking error," however, since the ETF met its daily objective.

For more information please refer to sec.gov for Leverage and Inverse ETFs: Specialized Products with Extra Risk for Buy-and-Hold Investors.

Is there any special arrangement on buying and selling GOLDETF (0828EA) for Cash Upfront account?

You can now place order for GOLDETF (0828EA) as usual in your trading platform.

Is there any special arrangement on buying and selling GOLDETF (0828EA) on Contra Account?

Client is not allowed to trade on GOLDETF (0828EA) on contra account.

Can I trade MyETF-US50 with Rakuten Trade?

No. Trading on MyETF-US50 is currently not facilitated by Rakuten Trade as we do not provide trading for non-RM stocks.

Is there any special arrangement on buying and selling GOLDETF (0828EA) on RakuMargin Account?

Client is not allowed to trade on GOLDETF (0828EA) on RakuMargin Account

What is Structured Warrants?

Warrant is a derivative product that gives a holder a right but not obligation to buy or sell certain amount (depends on the exercise ratio) of the underlying asset at a predetermined exercise price on or before the predetermined expiry date. The underlying asset could be stocks, indices, commodities etc.

Structured warrants have a fixed expiry/maturity life span and structured warrants become worthless upon expiration. Only warrant issued by a listed company has transferable option which entitles the holder to buy a specific number of shares in that company at a specific price (or exercise price) at a specific time.

Rakuten Trade is not liable and takes no responsibility nor liability whatsoever for any loss arising from investing or trading in structured warrants.

For more information on Structured Warrants, visit http://www.bursamalaysia.com/market/securities/education/faqs-on-structured-warrants/

What is the difference between mother warrant shares vs structured warrants?

Mother warrant shares is normally issued by the listed company with the help of investment bank as the underwriter, and structured warrant is issued by the market maker who normally are the investment bankers.

Mother share warrant prospectus and structured warrants shares prospectus often varied from each other.
The prospectus of the mother share warrant and structured warrant are available on the Bursa Malaysia website under company annoucement.

Can I convert my warrants shares via Rakuten Trade?

Yes if they are company warrants. Structured warrants can't be converted on our platform. 

Can I convert my call warrant into a company share?

Sorry no. Its a cash settlement option only. 

What’s the difference between trading in foreign currencies vs Ringgit Malaysia?

It depends what type of trader you are, or the type of strategy employed. If foreign currencies appreciate more than Ringgit Malaysia due to monetary policy or market conditions, you may consider converting your Ringgit Malaysia into either HKD or USD. Be advised that settlement can only be done in either Ringgit Malaysia or the local market currency (either HKD or USD).

Is the currency conversion done in real time?

Yes.

Is there a minimum amount required if I convert my Ringgit Malaysia into USD or HKD for trading?

No but do check how much you will need to successfully to fully perform your trade (s).

How can I convert my Ringgit Malaysia into either USD or HKD?

Step 1: Login to the dashboard

Step 2: Access the Menu screen “Currency Exchange”. Alternatively, you could also tap on My Account for similar function.

Step 3: Tap on the ($) icon (circled in red) and you’ll be taken to the foreign funds screen.

Step 4: On the foreign funds screen, choose to convert your cash from Ringgit Malaysia into either USD or HKD. You’ll be able to see the indicative rate that will be used at time of conversion. 

Step 5: After you’ve decided how much you want to convert, key in your trading pin and click CONFIRM. In real-time, you’ll see the updated cash amount in the selected currency on the My Account tab.

Can you earn interest on available funds if it’s not in Ringgit Malaysia?

No.

Can I convert Ringgit Malaysia into foreign currency and vice versa?

Yes you can. Steps to perform the conversion can be found on our website (Tip sheets).

If I convert my Ringgit Malaysia into USD or HKD, will it increase my Foreign Exchange Administration (FEA) Investment Limit Utilized amount?

Yes. For example, if you convert RM4,000 into USD, your FEA Investment Limit Utilized amount is RM4,000. Therefore, the remaining FEA balance is RM 996,000.00. Likewise, when you convert Ringgit Malaysia into HKD.

Can I withdraw my available cash in foreign currency such as USD/HKD?

No. Withdrawal requests are performed in Ringgit Malaysia.

Can I deposit funds in USD or HKD?

No. All cash deposits accepted must be performed in Ringgit Malaysia via your registered bank account with Rakuten Trade.

Why is the indicative rate different for currency conversion between two currencies?

Just like a money changer counter, the demand and supply of a currency will affect the indicative rate between two currencies. Please note that the daily indicative rate is non-negotiable.

How frequently do you update the currency conversion rate?

It’s updated multiple times a day. The last update will be when the foreign market opens for trading. 

Can I request to reverse a successful conversion because I accidentally performed it?

Unfortunately no. 

How will I know the realized profit loss when I sell my foreign market stock?

It’s displayed based on the chosen settlement currency. For example, if you choose to settle in USD, the realized profit loss will be in USD.  For foreign shares sold in Ringgit Malaysia, the realized profit loss will be in Ringgit Malaysia. Likewise, for foreign shares sold in HKD, the realized profit loss will be in HKD.

Is the foreign market realized profit/loss in USD or HKD, equivalent to realized profit/loss in Ringgit Malaysia?

No. Please treat them as profit/loss amounts of respective currencies.

For example, if you sell your Apple (AAPL) at USD 152 and you bought it at USD 142, your realized profit is USD 10. But if you bought Walmart (WMT) at USD 130 and sold it at USD 126, your realized loss is USD 4. That means, your net profit for both AAPL and WMT will be USD6.

For example, if you sell your Alibaba Group Holding Limited (9988.HK) at HKD 120 and you bought it at HKD 80, your realized profit is HKD 40. But if you bought HSBC Holdings plc (0005.HK) at HKD 52 and sold it at HKD 39, your realized loss is HKD 13. That means, your net profit for both Alibaba and HSBC will be HKD 27.

For trading in Ringgit Malaysia, if you bought Pinterest (PINS) at RM 166 (USD37) but sold it at RM 76 (USD 17), your realized loss is RM 90. But, if you bought Beyond Meat Inc (BYND) at RM 247 (USD 55), and sold it at RM 112 (USD 25), your realized loss is RM 135. That means, your net loss for both PINS and BYND will be RM 225.

Therefore, our display will read:

Foreign Currency: USD

Total profit = USD 10 [for APPL]

Total loss = USD 4 [for WMT]

Total realized profit/loss = USD 6

Foreign Currency: HKD

Total profit = HKD 40 10 [for 9988.HK]

Total loss = USD 13 [for 0005.HK]

Total realized profit/loss = HKD 27

Local Currency: Ringgit Malaysia

Total profit = RM 0

Total loss = RM 225 [for PINS & BYND]

Total realized profit/loss = RM 225

If I settle the purchase of foreign share in USD/HKD, will this impact my Foreign Exchange Administration Investment Limit amount?

It depends. Conversion of Ringgit Malaysia into USD or HKD will impact your Foreign Exchange Administration Investment Limit amount per calendar year. For example, if you convert Ringgit Malaysia into USD to buy US shares in this calendar year, it will impact your FEA Investment Limit amount. There will be no impact if you bring forward your USD or HKD cash balance from previous calendar year to buy US shares.

Can I settle the purchase/sales of my trades partially in Ringgit Malaysia and another currency?

No.

Do you offer trading and settlement in USD or HKD?

Yes but it’s market specific (i.e: USD for U.S. Markets and HKD for Hong Kong), but cash withdrawal requests will be processed in Ringgit Malaysia.

If I deposit online/offline or request a withdrawal during US trading hours, when should I expect the request to be successfully completed?

There is no change to the existing online/offline deposit and withdrawal services. The processing turn-around time will be on a Malaysian trading day.

Why is the daily reference exchange rate different from the online rate?

Our indivative rate or daily reference exchange rate is based on the previous day’s rate quoted as received from the external licensed FX dealer. We will apply a reference exchange rate as an estimate or for valuation purposes only. For settlement, the quoted rates will be applied. 

How are foreign stock holding in “HOLDING STOCKS” or the online portfolio page displayed?

You may choose and select according to different stock exchanges.

Will I be able to perform a foreign share transfer to other local/non-local broking house?

No.   

Why is my “HOLDING STOCKS” page (online portfolio) of unrealized profit or unrealized loss different from the previous day?

Our daily reference exchange rate is based on the previous day’s rate quoted as received from the external licensed FX dealer. We will apply a reference exchange rate as an estimate or for valuation purposes only. For settlement, the quoted rates will be applied. 

Why is my “REALIZED PROFIT/LOSS” page and “TRADE HISTORY” page for foreign share not posted real time during trading hours?

We will only finalize each foreign buy/sell contract at the end of the foreign market’s trading session. 

Can I choose to settle my US trades in USD or my HK trades in HKD?

Yes you can, provided that you have sufficient USD cash balance or HKD cash balance but you can’t settle your HKD trades in USD or vice versa.

Can I choose to maintain my foreign sales proceeds in a foreign currency?

Yes, you can however not via a combination of currencies.

What happens with my settlement of foreign outstanding purchases and settlement of foreign sales proceed when they are due on T+2?

Settlement processing will be based on the foreign market’s T+2 settlement rules, subject to a Malaysian trading day.  

For example, if you made a purchase on Monday (US trading day), your settlement of the purchase will be on Wednesday (US trading day). Your trust money will be deducted on Wednesday (MY trading day).  

If a sale was made on Monday (US trading day), your settlement of the sales will be on US Wednesday trading day. Sales proceed in Ringgit Malaysia will be credited to your trading account on Wednesday (MY trading day) 

The above scenario was made based on the assumption that there are no public holidays at respective market. If the due date of the settlement falls on weekend or public holiday, the settlement process will be adjusted accordingly to fulfil the foreign market T+2 settlement rules 

Why is my buy settlement daily reference exchange rate different or higher than the one online?

Our daily exchange rate is a reference. Generally, when you buy the foreign shares, there will be a conversion between Ringgit Malaysia and the respective foreign currency. Therefore, we will display the daily reference exchange rate to serve as a guide / resource.   

Please note that the daily reference exchange rate is non-negotiable. 

How do i respond to a corporate action - Part One - Conversion Request

Conversion Request (Two Types; Conversion near to maturity & Early Conversion)

Conversion to Ordinary Shares (Conversion near to maturity/expiry date of securities)
Mode of Request to Rakuten Trade

1. Client to subscribe the corporate actions at Rakuten Trade platform for conversion with the condition that Warrant Shares, Preference Shares, and Loan Stock must be ready and available in Rakuten Trade CDS Account.

2. Hereby confirm that after the submission of this Notice of Conversion to the Company, I/We (shareholder) shall not dispose, transfer, charge or in any way deal with the ICPS intended for the conversion rights herein, until the conversion is completed by the debiting of the ICPS from my/our (shareholder) CDS Account or the conversion is rejected by the Company, whichever shall be applicable.

Processing Time

1.For conversion request near to maturity/expiry date of securities, Rakuten Trade will send out applications to registrar Two (2) Market Days before registrar closing date.

2. The Registrar shall within Eight (8) Market Days (or such other period as may be prescribed by Bursa Securities) to credit the New Shares to client’s CDS account.

Deadline to submit application

1. Application must be submitted BEFORE the Rakuten Trade’s Deadline.

2. Deadline is stated in both email notification and “Corporate Action Subscription” page at member’s web site.

How to apply

1. Client to subscribe the corporate actions at Rakuten Trade platform

2. Rakuten Trade will send an email notification to require client to act/subscribe such conversion request at “Corporate Action Subscription” page at member’s web site.

3. Client to act/subscribe at member's page website
Things to note

1. Rakuten Trade’s Deadline for a conversion request is stated in both email notification and “Corporate Action Subscription” page at member’s website. The Registrar Deadline can be found in Corporate Announcement on Bursa Malaysia’s website at www.bursamalaysia.com

2. Rakuten Trade will dispatch to registrar latest at Two (2) Market Days before registrar closing date.

3. Rakuten Trade shall not be responsible for any claims/losses incurred if the client:

- Fails to notify give instructions to Rakuten Trade

- Or fails to confirmed on correct quantity/amount submitted to Rakuten Trade

- Or fails to submit before Rakuten Trade Deadline.

- The subcription page is only available for one time submission only.

- All manual request is subjected to management approval and client shall follow the timeline given for the exceptional handling. 

3.a. Your submitted corporate action application via Rakuten Trade online portal shall be deemed as finalized instruction by you to Rakuten Trade. Amendment after submission of corporate action is prohibited.

4. The maturity date of the securities and its settlement mode as stated in the corporate announcement.

5. It takes about 8 to 14 Market Days (or such other period as may be prescribed by Bursa Securities) for registrar to process the request subject to company announcement

 

Conversion to Ordinary Shares (Early Conversion)
Mode of Request to Rakuten Trade

1. Client to give manual written instructions to notify Rakuten Trade for conversion request with the condition that Warrant Shares, Preference Shares, and Loan Stock must be ready and available in Rakuten Trade CDS Account.

2. Hereby confirm that after the submission of this Notice of Conversion to the Company, I/We (shareholder) shall not dispose, transfer, charge or in any way deal with the ICPS intended for the conversion rights herein, until the conversion is completed by the debiting of the ICPS from my/our (shareholder) CDS Account or the conversion is rejected by the Company, whichever shall be applicable.

Processing Time

1. Cutoff time for early conversion request is 3PM. Any request thereafter will be processed next Market Day.

2. Conversion request will only be initiated One (1) Market Day after Rakuten Trade’s Deadline upon successful submission of the application.

3. Conversion request will take Fourteen (14) Market Days or more (subject to share registrar processing time, as it involved 3rd party) for it to be reflected in client’s CDS Account.

Deadline to submit application

1. Application must be submitted BEFORE the Rakuten Trade’s Deadline.

2. Deadline is stated in both email notification and “Corporate Action Subscription” page at member’s web site.

How to apply

1. Client to give manual written instruction to notify Rakuten Trade

2. Rakuten Trade will send an email notification to require client to act/subscribe such conversion request at “Corporate Action Subscription” page at member’s web site.

3. Client to act/subscribe at member's page website

Things to note

1. Rakuten Trade’s Deadline for a conversion request is stated in both email notification and “Corporate Action Subscription” page at member’s website. The Registrar Deadline can be found in Corporate Announcement on Bursa Malaysia’s website at www.bursamalaysia.com

2. Rakuten Trade requires at least Fourteen (14) Market Days (subject to share registrar processing time, as it involved 3rdparty) to process application and send to registrar before registrar’s deadline

3. Rakuten Trade shall not be responsible for any claims/losses incurred if the client:

- Fails to notify/ give instructions to Rakuten Trade

- Or fails to confirmed on correct quantity/amount submitted to Rakuten Trade

- Or fails to submit the instruction before Rakuten Trade’s Deadline.

- The subcription page is only available for one time submission only.

- All manual request is subjected to management approval and client shall follow the timeline given for the exceptional handling. 

3.a. Your submitted corporate action application via Rakuten Trade online portal shall be deemed as finalized instruction by you to Rakuten Trade. Amendment after submission of corporate action is prohibited.

4. The maturity date of the securities and its settlement mode as stated in the corporate announcement.

5. It takes about 8 to 14 Market Days for registrar to process the request subject to company announcement

When do I receive the cash settlement of structured warrant?

If the structured warrant expired in the money, advise on final settlement will be available in announcement at Bursa website. After our custodian received such payments it will take another 3-5 trading days to credit into your trading account. You may view the status at “My Account”, “Transaction History”, and “Cash” section.

When do I receive the Take Over Payment?

It depends on the company announcement on the level of acceptances of the Offer and settlement advise in the Offer Documents. After our custodian received such payments it will take another 3-5 trading days to credit into your trading account. You may view the status at “My Account”, “Transaction History”, and “Cash” section.

What is a Corporate Action (CA)?

A Corporate Action is an activity initiated by a company, which affects the nature and/or quantity of stocks that you hold in the company.  Some actions may require a response from you while others may not. It is important that you understand how a particular Corporate Action may affect your holding(s).

There are numerous types of Corporate Actions. The main ones include:

·         Dividends

·         Takeovers

·         Rights Issues

·         Bonus Issues

·         Conversion

·         Warrants

·         AGM/EGM Meeting

Click here to find out more about Corporate Action.

What are the general dates I should be aware about? 

 
No.General Date as stipulated by Bursa MalaysiaDescription

1

Announcement date

Date a Corporate Announcement is made on Bursa Malaysia

2

Listing date

Listing date of the new securities

3

Maturity date

Maturity date of the securities

4

Date payable/payment date

Date the stock dividends is scheduled to be paid as a result of the Corporate Action

5

Ex-date

The date when the stock reflects the adjusted price after it has undergone certain corporate actions. To receive the necessary entitlements in line with a corporate action, you must purchase the stock before the ex-date to be entitled to dividends, bonus shares or rights attached to the share.

6

Date for commencement of trading of rights

Date a shareholder has the right to start trading a particular share.

7

Date for cessation of trading of rights

Date a shareholder has to stop trading a particular share

8

Last date and time for acceptance and payment

Last date and time for a registrar to acknowledge / accept the corporate action application and accompanying payment

9

Last date and time for excess share application and payment

Last date and time for a registrar to acknowledge / accept the excess share application and accompanying payment

 

No.Dates in Corporate Acton Subscription at RTDescription

1

Announcement Date

Date a Corporate Announcement is made on Bursa Malaysia

2

Last Submission Date

Rakuten Trade Deadline or date for a client must act on a Corporate Action

Do I need to deliver the form / reply to the Registrar?

No. Rakuten Trade will handle the processing of corporate actions once we receive the instruction(s) and payment from you.

Why is Rakuten Trade's deadline is earlier than the company registar's deadline?

Rakuten Trade's Deadline is always ahead of Registar's deadline. It is a bit longer compared to direct accounts as it includes not only our processing time but also the time taken by the registrar to process your application.

Should I have money in my account when I subscribe for any corporate actions? (i.e.: Rights issue, Conversion, etc.)? 

Yes.

I want to receive a copy of the offer document. 

 You may request for a copy by emailing customerservice@rakutentrade.my .

When will the new shares/cash offered be credited into my account? 

The new shares/cash offered will be credited into your account once we have received instruction from the registrar as defined in the offer letter.

What happen if I miss Rakuten Trade's deadline?

Once the deadline for Rakuten Trade has passed, Rakuten Trade is unable to process the related Corporate Action Activity on behalf of you.

Will I be notified on warrant/loan stock maturity/for conversion? 

No.

Can I attend the AGM or EGM of the company?  

Yes, if you are the shareholder of the company. To attend AGM/EGM, please ensure the shares are sighted in your CDS account beforehand. Then, email your request to our Customer Service at least 10 working days before the AGM/EGM date. Cutoff time for AGM/EGM request is 3PM. Any request thereafter will be processed next Market Day. Please contact us at customerservice@rakutentrade.my for more information.

No request of proxy form will be entertained thereafter. 

If there’s any amendments to the existing meeting resolutions and/or changes in the ROD (Record of Depositors) date, then a fresh submission is required.
Can I apply for an IPO using Rakuten Trade account? 

 No as your account with Rakuten Trade is a Nominees Account.

How does RakuMargin handle corporate actions that require payment from shareholders?

Shareholders can only utilize available cash balance in RakuMargin Account to act/subscribe for corporate action. Payment for this subscription of corporate action is subjected to the approval of Kenanga Investment Bank Berhad to ensure the margin ratio does not go below 180% (Required Maintenance Ratio)

Request for a Company Annual Report?    

You may go to the company website or Bursa website to download the annual report.

What Corporate Action related fees should I be aware of?

 

Types

Exclusively for Rakuten Trade Nominees Accountholders

Dividend

RM0

Rights Issue, Share Consolidation or   Share splits

RM0

Call Warrant Expiry Or Charges (in the money)

RM0

Loan Stock Conversion

RM0

Warrant Conversion

RM0

Capital Distribution / Repayment

RM0

Execution of Proxy / Bonus Issue

RM0

General Offer

RM0

Transfer Out

RM10.00 (per counter)

Transfer In

RM0 and entitled to 150 RT points

AGM / EGM

RM0

 

Note: Exclude all out of pocket expenses / charges / fees and other miscellaneous charges levied / charged by authorities, regulators, registrars, banks, service providers and custodian agents.

Do note that you cannot apply for an IPO and you will not receive annual reports/ dividend vouchers directly from the Registrar (you need to request manually from us via email).

Corporate Actions will be handled by Rakuten Trade based on your instruction (via online subscriptions or email). 

Dividend(s) will be credited into your respective account in five (5) working days.

How do I participate in corporate actions exercises?

Corporate Actions will be handled by Rakuten Trade based on your instruction (via online subscriptions or email). 

Rakuten Trade's deadline area always ahead of the Registar's deadline a it will take a bit longer compared to direct accounts as it includes not only our processing time but also the time taken by the registrar to process your application.

To opt in please do so via online via My Account > Corporate Action Subscription or by emailing us at customerservice@rakutentrade.my

Please note that RT accounts are unable to apply for an IPO and you will not receive annual reports/ dividend vouchers directly from the Registrar. You will need to request manually from us via email. 

How do I apply for bonus issue?

As the bonus issue is like dividend, no action is required from you. 

What does it mean when there is a "-PR" at the end of a stock?

It refers to a Rights conversion, a corporate action subscription. To opt in please do so via online via My Account > Corporate Action Subscription or by emailing us at customerservice@rakutentrade.my

How do i respond to a corporate action - Part Two - Dividend Reinvestment Plan, Rights Subscription, Take Over Offer
Mode of Request to Rakuten Trade
Dividend Reinvestment Plan/Rights subscription/Take Over Offer will be available at “Corporate Action Subscription” page at member’s web site.
Deadline to submit application

1. Application must be submitted BEFORE the Rakuten Trade’s Deadline to ensure Rakuten Trade has sufficient processing time.

2. Deadline is stated in both email notification and “Corporate Action Subscription” page at member’s web site.

How to apply

1. Rakuten Trade will send an email notification to require client to act/subscribe such Dividend Reinvestment Plan or Rights Subscription or Take Over Offer request at “Corporate Action Subscription” page at member’s web site.

2. Client to act/subscribe at member's page website

Things to note

1. Rakuten Trade’s Deadline for a Dividend Reinvestment Plan or Rights Subscription or Take Over Offer request is stated in both email notification and “Corporate Action Subscription” page at member’s website. The Registrar Deadline can be found in Corporate Announcement on Bursa Malaysia’s website at www.bursamalaysia.com

2. Application must be submitted BEFORE the Rakuten Trade’s Deadline to ensure Rakuten Trade has sufficient processing time.

3. Rakuten Trade shall not be responsible for any claims/losses incurred if the client:

- Fails to notify or give instructions to Rakuten Trade

- Or fails to confirmed on correct quantity/amount submitted to Rakuten Trade

-Or fails to submit application before Rakuten Trade Deadline

3.a. Your submitted corporate action application via Rakuten Trade online portal shall be deemed as finalized instruction by you to Rakuten Trade. Amendment after submission of corporate action is prohibited.

4. [IMPORTANT] RakuMargin member is not allowed to apply Rights Issue Excess Application

5. [IMPORTANT] Rakuten Trade will only process based on entitlement basis for RakuMargin client. Rakuten Trade will not process right issue subscription which resulted from the rights shares bought from the market at RakuMargin account.

When are the Bonus shares credited into my account?

The bonus share will be credited into your trading account before market opens on the listing date stated on Bursa Malaysia.

Will Rakuten Trade process Corporate Action for Non-Marginable Stocks at RakuMargin Trading Account?

Generally, our financier Kenanga Investment Bank Berhad does not take in the request to process the corporate action for Non-Marginable stock. Therefore, it is not advisable to do so.

Reminder:
Rakuten Trade shall not be responsible for any claims/losses incurred if the client:
-Fails to notify or give instructions to Rakuten Trade
-Or fails to submit application before Rakuten Trade Deadline

I had accidentally acted/subscribed on the corporate action subscription/application at RakuMargin account, could I request to cancel/withdraw corporate action subscription/application?

No cancellation is allowed for RakuMargin. We shall not be responsible for any losses arising from your decision made for the corporate action subscription. We shall deem that your Corporate Action subscription is final and no claim will be entertained thereafter.

Do I need to amend my average price after the Bonus Issue?

Kindly note that our system will auto adjust your average price / average acquisition price after the bonus issue. The bonus shares will be credited with zero cost. In general, bonus issue will increase your quantity in hand, your average price / average acquisition price will decrease

Are there any handling charges for foreign market’s corporate action?

No, there will be no corporate action handling charges by RT to RT client.

Are there any charges from the distributions for foreign market corporate action?

No, there will be no corporate action handling charges by RT to RT client. In the context of the United States (US), Malaysia does not have a tax treaty with the US.  

Normally the cash dividend will be subjected to withholding tax and will be credited into your Cash Upfront account minus the withholding tax. Other charges (if any) may apply. We have provided this information as a service to investors. It is neither a legal interpretation nor a statement of SEC policy. Please consult us or consult with an attorney who specializes in securities law. 

Can I appeal to Rakuten Trade in the event that I missed your deadline for “Voluntary Corporate Action”?

No. We are not responsible for any claims/losses incurred if you: 

- Fail to notify/ give instructions to Rakuten Trade. 

- Or fails to submit the instruction before Rakuten Trade’s Deadline. 

- Fail to make adequate payment to satisfy the requirements of a successful subscription. This is inclusive of charges, fees, etc, imposed by our counterpart. 

You must submit the necessary instructions before the deadline through the member webpage – “Corporate Action Subscription”. 

How will I be informed when I’m eligible to participate in a voluntary corporate action exercise?

Generally, investors should be aware of the listed company announcement which is available at: 

- The U.S. Securities and Exchange Commission (SEC), sec.gov or sec.gov/edgar/search/# 

- Listed company’s investor relations page 

We will extend reasonable effort to update you on the coming voluntary/mandatory corporate action via email.  Due to the time zone differences, our member webpage or visitor page may not contain the latest and complete details. We advise you to refer to the SEC’s public announcements which are more up to date.  

Can I request distributions from foreign market corporate action to be maintained in a foreign currency?

Distribution such as dividends will be maintained in the respective local currency. For example, if you receive dividends from a stock listed on NYSE / NASDAQ, you’ll receive dividends in USD. Likewise, if you receive dividends from a stock listed on HKEX, you’ll receive dividends in HKD.

Can I opt-in to participate in a foreign Voluntary Corporate Action?

No.

When will I receive my foreign equity cash dividend?

It will be credited into your trading account once we receive the payment from our business partner Interactive Brokers (IBKR) and other relevant partners.

Can I subscribe partially to a voluntary corporate action in part but not full?

In general, client can subscribe in part or in full depending on the corporate action terms. 

What will happen if I receive fractional shares due to a foreign corporate action exercise?

We don’t offer fractional trading yet, which means that upon receipt, we’ll automatically sell the fractional share on your behalf. Cash proceeds from the sale will be maintained in respective local currency. For example, if you received fractional US/HK shares, we’ll sell the fractional shares for you and cash proceeds will be maintained in USD/HKD respectively.

Am I entitled to receive shares from a foreign company’s corporate action exercise?

Yes unless our US custodian, IBKR has different arrangement.

How long will it take for me to receive the dividends, bonus shares or other earnings of a corporate action exercise?

Once, our custodian had processed the said corporate action, shares distribution will be credited into client portfolio tentatively on Effective date/ Payment Date + 2 business days, while cash distribution will be credited into trading account tentatively on Effective date/ Payment Date + 5 business days

What type of corporate actions require action from me?

Generally, you are advised to understand the nature of corporate action which can be either the voluntary corporate action or mandatory corporate action. Both type of corporate actions may and may not require action from you 

We have provided this information as a service to investors. It is neither a legal interpretation nor a statement of SEC policy. For more information, please refer to sec.gov or sec.gov/edgar/search/# Alternatively you may search for the respective company’s investor relation page for more information.  

No. 

CA Type 

Vol./Mand 

Client response 

1 

Forward Split 

Mandatory 

No 

2 

Reverse Split 

Mandatory 

No 

3 

Merger 

Mandatory 

Yes 

Voluntary 

4 

Spin Off 

Mandatory 

No 

5 

Rights Issue 

Voluntary 

Yes 

6 

Tender Issue  

Voluntary 

Yes 

7 

Tender Offer 

Voluntary 

Yes 

8 

Choice Dividend Issue  

Mandatory 

No 

Glossary: 

Stock Splits & Share Consolidation: 

Stock Splits are a division of existing shares into multiple new shares. If you have 1 share it may be split into 2 during a Stock Split. The opposite is a Share Consolidation (also known as a Reverse Split in other countries) where the 2 shares would've been merged into 1. In the case of a Stock Split, the stock price would also be adjusted down to roughly half of what it was prior to the split since now there are more shares representing the same total market capital. Overall, the value of your stock holding remains the same, but the stock price is now lower 

Merger & Acquisitions: 

When two companies merge together to form one new company, or a company outright buys another. Businesses do this mainly to boost profitability 

Spin-Offs: 

This is kind of the opposite of a merger or acquisition. It's when a company decides to split off one part of itself into a new entity. This is so that the new entity is more focused and efficient 

Rights Issue: 

A company gives it shareholders the chance to buy additional shares, proportionate to the amount they already hold, and usually at a discounted rate compared to the current market price. The shareholders have a fixed time period to decide whether they want to 'take up their rights' 

Choice Dividend: 

If a choice between a cash or stock dividend is offered, it’s known as a choice dividend. A cash dividend is a monetary payment made by a company to shareholders giving them a slice of its profits. A stock dividend is paid out in the form of additional shares. 

Tender Issue: 

Also known as issue by tender, a tender issue is when investors are invited to bid for the chance to buy shares in an organisation. The bids need to be above a certain price and the shares are sold to the investor with the highest offer. It is a little-used method of releasing a new issue of stock to the public. 

How do I apply for Dividend Reinvestment Plan & Rights Subscription?

https://www.rakutentrade.my/faqs/corporate-action/how-do-i-respond-to-a-corporate-action-part-three-dividend-reinvestment-plan-rights-subscription

When do I receive my dividend payments? 

The net dividends payments will be credited into your trading account once we have received the payments from our custodian. It may take around 3-5 trading days from the payment date (excluding weekends & public holidays) for the processing. You may view the status at “My Account”, “My Statement”.

What is eDividends?

 eDividend is a service which allows an issuer to electronically pay your cash dividend entitlements directly into your bank account instead of making a payment via bank cheque. We will manage the dividend payments directly into your Cash Upfront Account so you do not need to register for it.

Where will the dividends be credited into?

 The dividends will be credited into your Rakuten Trade Trading Account.

I want to know more about Dividends. Where can I get more information?

We have an "Earning Dividends" webpage that is regularly updated with the latest dividend issuances as well as additional information around dividends that might be of interest.

How will Dividends be deposited?

You will receive an email notification once your dividend payments are transferred into your Cash Upfont and/or Contra and/or RakuMargin account. The dividends will be reflected in your transaction history screen under “Dividend”.

Am I entitled to dividends, rights and / or bonus with a Rakuten Trade Contra Account?

 Yes.

Where can I view or download my Dividend Tax Voucher?

You may view or download your "Dividend Tax Voucher" from our web trading platform.

Go to “MY ACCOUNT”

Click on “MY STATEMENT”

Select “Dividend tax voucher” at Document Type and click the “Show” button.

Finally, select “view” or “download” statement.

With the additional cash placed as collateral, how fast will my trading limit increase?

It will be reflected immediately upon the sighting of the funds.

How much cash do I need to maintain in my RakuMargin account?

There is no minimum amount.

Do I automatically get a RM100,000 trading limit upon account approval?

No. You get a facility limit of RM100,000. Your trading limit will depend on the cash and shares pledged as collateral subjected to margin ratio

What is a facility limit?

Facility limit means the amount that we are prepared to lend you when you trade via your RakuMargin account.

What is the default facility limit of RakuMargin account?

RM100,000.

What is the minimum facility limit can be maintained at RakuMargin account?

RM20,000.

How do you determine my trading limit?

Generally, your trading limit is determined based on the pledged cash and shares. They will each be assigned a multiplier.

For example,

  • RM10,000 (Cash deposit) : Trading limit of RM22,500 (x2.25 cash)
  • RM10,000 (shares) : Trading limit of RM12,500 (x1.25 pledged shares)

Note: Example above is based assumption you do not have outstanding balance in RakuMargin account.

If you have outstanding balance in your RakuMargin account, the formula is as follows. Either option A or B can be adopted. Whichever is lower will be adopted as the margin trading limit.

 

Option A: (Share Collateral Value + Cash) – Gross Outstanding x MOF

                  __________________________________________________________________

                                                     (MOF –100%)

Option B: Margin Facility Limit – Gross Outstanding Balance

Could I request to get a higher facility limit?

Yes by submitting your request together with supporting materials via the trading platform. Request is subjected to Kenanga Investmen Bank Berhad’s (our financier) approval.

 Supporting documents:

  1. Income Evidence (EPF statement, BE Form, Salary Slips)
  2. Proposal for pledged cash
  3. Proposal for pledged shares
How will I know if my request for a higher facility limit has been approved?

We will send you an email and ask for a digital sign off on the supplementary Letter of Offer which is available on the “Agreement” in the member webpage.

What shares can I buy via RakuMargin trading account?

You can trade shares that are tagged “marginable shares” only while shares marked  non-marginable shares can only be sold via our platform.

The list of marginable shares will be revised by from time to time at Kenanga Investment Bank Berhad’s discretion. [STOCK INFO >> MARGINABLE STOCKS or NON-MARGINABLE STOCKS].

What is considered a collateral?

Collaterals are cash and marginable shares that are pledged to obtain a trading limit.

What are the acceptable collateral securities for RakuMargin trading account?

Generally, cash and shares quoted on the Bursa are accepted as the collateral securities for RakuMargin account. For more information, list of marginable stocks and non-marginable stocks will be available at STOCK INFO page or STOCK INFO >> MARGINABLE STOCKS or NON-MARGINABLE STOCKS.

Can I buy Rights Shares via RakuMargin Account?

No. You are not allowed to buy Rights Shares via RakuMargin Account. You can sell the entitlement shares (Rights Shares)

What is a RakuMargin drawdown?

The amount deducted from your facility limit that have been utilized to finance outstanding purchases.

Is there an auto set off or settlement on outstanding purchases in my RakuMargin account if my margin ratio is above 180%?

No. If you wish to settle your outstanding purchases, you’re required to submit settlement instruction(s) via the trading platform.

Please login and select “MY ACCOUNT” >> “Margin” >> “Outstanding” and key in the amount that you wish to settle in “Amount for settlement”.

How do you determine the collateral value of marginable shares in relation to margin ratio?

All marginable shares collateral value will be valued at either the ceiling price or percentage haircut on the last done price of the preceding market day.

Rakuten Trade and Kenanga Investment Bank Berhad will take whichever collateral value is lower in determining the margin ratio.

  • ACE Market: valued not more than 50% of the last done price on the preceding market day
  • Main Market: valued at a ceiling price determined by Kenanga Investment Bank Berhad or the last done price on the preceding market day, whichever is lower. The ceiling price valuation excludes FBM KLCI counters
  • Warrants and Loan Stock Market: valued at a ceiling price determined by Kenanga Investment Bank Berhad or the last done price on the preceding market day, whichever is lower. The ceiling price valuation excludes warrants and loan stocks related to the mother share of FBM KLCI counters.
  • Suspended Counters: Counters that are suspended from trading after 1 market day will have a 50% haircut imposed. Counters that are suspended for more than 3 market days will have a 100% haircut.
What is margin ratio?

Also known as an equity ratio, it is the total collateral value divided by the gross outstanding balance in your RakuMargin account.

For example,

RM18,000 (Collateral value)                        =             Margin ratio is 180%

RM10,000 (Gross outstanding)

How does the margin ratio affect my RakuMargin account?

It affects the status of your RakuMargin account in the event of the following scenarios.

- Should the margin ratio fall below 180%, the following condition will apply:

  • Buy limit zero (0),
  • Cash withdrawal limit zero (0)
  • Share transfer limit zero (0)

At the end of the trading day, the system will auto offset the other outstanding debit items and the remaining cash balance will be utilized to cover the outstanding purchases to rectify margin position as high as 180% ratio (Required Maintenance Ratio)

- Should the margin ratio fall below 150%, a margin call email and web notification will be sent to you and you have three (3) market days to pledge additional cash or/and acceptable shares to bring the margin ratio above the 150% ratio (Required Equity Ratio).

  • Failure to pledge sufficient funds / shares will result in force-selling of shares in your RakuMargin account on the 4th market day.
  • Your RakuMargin account will also be suspended from buying any further securities

- If the margin ratio falls below the Force Sell Ratio (140%), a force sell email notification and web notification will be sent to inform you that the RakuMargin account financier, Kenanga Investment Bank Berhad shall have the absolute discretion to, and without notice to the client, liquidate the available shares and/or such other collateral provided by the client, to bring the margin ratio up to 150% (Required Equity Ratio)

 

Will I receive an email notification on a Margin Call and Force Sell?

Yes.

Does RakuMargin account offer a real time margin ratio?

Yes.

How do you determine the effective date and effective days for margin call and force sell?

Scenario A

  • Monday after trading hour: Margin ratio drops below 150%. Margin call triggered

>             System auto sends margin call email to you

  • Thursday: Last day of margin call
  • Friday: Force sell of the collaterals

Scenario B

  • Monday after trading hour: Margin ratio is less than 150%. Margin call triggered.

    >              System auto sends margin call email/notifications to you.

  • Tuesday: You rectify your margin ratio and at the end of the trading day and your margin ratio is above 150%. The margin call will deactivate.

Scenario C

  • Monday after trading hour: Margin ratio is less than 150%. Margin call triggered.

                >             System auto sends margin call email to you

  • Wednesday: Margin ratio is rectified by bringing margin ratio greater than 150% during trading hours. However, at the end of trading day margin ratio is lesser than 150%. It is still considered as second trading day margin call.
  • Thursday: Last day of margin call
  • Friday: Force sell of the collaterals

Scenario D

  • Monday after trading hour: Margin ratio drops below 140%

        >             System auto sends margin call email to you

  • Tuesday: Force sell of the collaterals
How do I rectify my RakuMargin account margin ratio?

Yes, please deposit with sighted cash or sighted shares into your RakuMargin account. Alternatively, you can sell the financed shares.

Can I rectify my position in the event of failing to respond to margin call or margin ratio falls below ForceSell Ratio 140%?

Margin call & failure to respond to margin call
Please perform fund online deposit transfer into your RakuMargin account to rectify your margin shortfall latest by the 3rd business day (T+3) at 5:00pm, from the date of margin call letter issued to you. ok

Failure to maintain the required collateral will trigger forceselling of share(s) on the next business day (T+4). We shall not be responsible for any losses incurred arising from the forceselling of share(s) if you fail to perform online fund deposit by the required timeframe. Please contact Rakuten Trade’s Customer Service team if you have further clarification.

ForceSell ratio triggered & failure to rectify position above 150%
Please perform fund online deposit transfer into your RakuMargin account to rectify your margin shortfall according to force sell letter issued to you.

Failure to rectify position above 150% (Required Equity Ratio) will trigger forceselling of share(s) on next business day. We shall not be responsible for any losses incurred arising from the forceselling of share(s) if you fail to perform online fund deposit by the required timeframe. Please contact Rakuten Trade’s Customer Service team if you have further clarification.

Can I request RakuMargin or Kenanga Investment Bank Berhad as the financier to not liquidate my financed shares?

Just write us a proposal to settle outstanding balance. Our financier Kenanga Investment Bank Berhad will review it and upon approval subject to terms and conditions agreed both of you.

How do I check whether I had rectified my margin ratio?

You may get Daily Margin Statement at member’s web page via MY ACCOUNT >> RakuMargin >> MY STATEMENT >> DAILY MARGIN STATEMENT.

Can I sell my shares on the force selling day?

Client unable to perform force selling as the system will earmark the force sell quantity.

What is new?

Beginning 6 June, we will be introducing two different categories of RT points.

Category 1: Earn RT points by

  1. Making your 1st cash deposit more than RM1,000
  2. Transferring your shares in
  3. Trading (RM2 brokerage = 1 RT Point)

These RT Points can be converted into our affiliate partner rewards – airasia rewards, BonusLink, Boost or to offset your brokerage fees*! 

Category 2: Earn RT points by

  1. Successfully referring a friend (1000 RT Points)
  2. Participating in various activities hosted by RT (we will inform you in advance which activities are entitled to bonus RT Points)
  3. Participating via the Raku Elite program

These RT Points can be used to offset your brokerage fees*!  

Do note that all earned RT points before 4 June will be placed into Category 1 and will now have an expiry of 12 months. RT Points expiring in less than 12 months will remain status quo.

Points redemption will be based on a first in first out basis (which means we will deduct the oldest earned RT points first). 

What happens to my existing points before this enhancement?

All earned RT points before 4 June will be placed into Category 1 and will now have an expiry of 12 months. RT Points expiring in less than 12 months will remain status quo.

How can I check my points expiry date?

An email will be sent to your inbox registered with us a month prior to your points expired. Alternatively, you can contact our Customer Service at +603 2110 7110 or email us at customerservice@rakutentrade.my

Am I able to view my expiry points?

You can view your points that will be expiring via the iSpeed.my app and web. The system will show earliest expiry date first.  

If I have a question about my RT Points, who do I contact?

You can contact our Customer Service at +603 2110 7110 or email us at customerservice@rakutentrade.my or chat with us here

How can I check my available points?

You can view your RT Points by logging on online and clicking RT Points on your dashboard.

Can I use my RT points to offset my foreign trades?

RT points can only be used to offset brokerage for trading in Ringgit Malaysia only.

Can I still earn RT points on my foreign trades?

Yes for successful transactions regardless of the settlement currency chosen.

Can I check and convert my RT Points via the iSPEED.my apps?

Yes you can, including your balance RT Points available, unique referral link / code, view your RT point transaction history as well as are able to convert available points into airasia points , BonusLink Points or Boost Stars. 

What is Rakuten Trade Loyalty Point Program? 

Trading on the equity market has never been more rewarding. For the first time in Malaysia, Rakuten Trade has brought 3 affiliate partners together under 1 rewards eco system to offer you more to complement your lifestyle needs.

The Rakuten Trade Loyalty program is FREE and is where members earn points from trading activities, introducing members by referral link / code, share transfer, and / or by participating in our marketing campaigns.

Members can then convert these earned Rakuten Trade (RT) Points into airasia points, BonusLink Points and/or Boost Stars. Earning points is automatic for all Rakuten Trade clients.

What is Rakuten Trade Points?

Rakuten Trade Points or RT Points are what you earn when you trade or execute any trading exercise via our platform and / or by participating in any of our marketing campaign(s). Check out our Marketplace on our website or via our iSPEED.my app for more information!

 

How do I earn RT Points?

You automatically start earning points when you successfully open an account with us. Start earning Rakuten Trade (RT) points through some of the examples below:
a) Cash Deposit & Get Rewarded = 150 RT Points
b) Share Transfer In = 1,000 RT Points / Share
c) Trade Brokerage = 1RT Points / RM2 Brokerage
d) Friends Referral = 1,000 RT Points / account activated

Please refer to RT Rewards Eco System for more info.

Do you have a referral program?

Yes, we do and it’s called The RakuFriends Program.

You can invite your friends to join Rakuten Trade via email or by sharing via your social media network. All you need to do is share the referral link / code which can be found on your dashboard via Whatsapp, Facebook, tweet, etc! When your friends use the unique referral link / code in their account opening form (page 1) and you both will receive 1,000 RT Points upon account approval. 

Will Rakuten Trade Points expire?

Rakuten Trade (RT) Points have a validity of 1 year. You will be updated on your points prior to their expiration.

How do I redeem my RT Points? 

Conversion is simple and can be made completely online. Redemption can be done so long as you have Rakuten Trade (RT) Points to be converted.

All you need to do is register your membership information of the respective loyalty partners on your Rakuten Trade Point page.

• Step 1: Click RT Points on your dashboard to identify the total RT points you have earned

• Step 2: Click Redeem Now

• Step 3: Insert number of RT Points you would like to convert based on the affiliate brand. i.e: 500 airasia BIG Points, 500 BonusLink Points or 500 Boost Stars

Rewards partner membership information required: 

• airasia rewards: airasia member ID (10 digits)

• BonusLink: BonusLink Membership (16 digits)

• Boost: Boost Membership (your mobile number)

What is the Rakuten Trade (RT) Point conversion rate?

1 Rakuten Trade Point = 1 partner’s rewards point.

 

What is the cut-off time to convert my RT Points? 

You may redeem your Rakuten Trade Points anytime so long as you have earned at least 1 RT point. However, while your converted points will be immediately deducted from your Rakuten Trade account, there may be a delay in seeing the converted RT Points in your respective loyalty account as timing is dependent on the receiving rewards standard operating process. Please check your available balance on the respective rewards brand website / app.

Can I redeem to multiple rewards partner?

Yes, you can transfer /or redeem your points to multiple partners subject to your available balance.

Is there a minimum point for conversion?

As long as you have an earned 1 Rakuten Trade (RT) Point, you can convert it. 

How does Rakuten Trade calculate RT Points earned via trading?

Rakuten Trade client will automatically earn RT Points whenever they trade via our web or mobile platform. Your RT Points will be reflected in your account before next trading day.

 

Brokerage Fee

RT Points Earned

Convert To Partner’s Reward Points

RM 7.00

3 RT Points (rounded down)

3 airasia BIG / 3 BonusLink Points / 3 Boost Stars

RM 9.00

4 RT Points (rounded down)

4 airasia BIG / 4 BonusLink Points / 4 Boost Stars

RM100.00

50 RT Points

50 airasia BIG / 50 BonusLink Points / 50 Boost Stars

*6% ST will be imposed on brokerage fees

Do I get RT Points for assisted trading?

Yes, you will earn 1 RT Point for RM2 brokerage.

When will my RT Points for my trading activity be credited into my account?

Your RT Points will be reflected in your account before next trading day.

How can I view my RT Points amount?

You can view your RT Points by logging on online and clicking RT Points on your dashboard.

If I have a question about my RT Points, who do I contact?

You can contact our Customer Service at +603 2110 7110 or email us at customerservice@rakutentrade.my or chat with us here

Brokerage Rebate - Tick, Trade, Rebate!

What is Tick, Trade, Rebate?

  • It’s a new feature to enhance the Rakuten Trade rewards ecosystem. With your RT Points balance, you’re able to offset your brokerage fee without having to use your own funds.

How long is the program?

  • Starts 10 May 2021. Subject to change, the program currently has no expiry date.

How can I participate?

  • As long as you’re our RT Client, just opt in by TICKing Brokerage Rebate on the BUY or SELL order pad. Of course, this subject to successfully matched orders and your balance RT Points.

Can I still convert my RT Points to airasia points/Bonus Points/Boost Stars?

  • Of course but please convert your RT Points to lifestyle rewards first before you opt in for a brokerage rebate. Once you’ve opted in, and your trade is matched , it can’t be reversed.

Do I still earn RT Points for on brokerage rebated?

  • Yes, you do. 1 RT Point for every RM 2 spent on brokerage fee.

What are the steps to opt in?

  • Check out our Tip Sheet here.

How long does it take to get my brokerage rebate?

  • By the end of the trading day.

Where Do I Check For My Available RT Points?

  • Check your dashboard. Available RT points will be listed beside your name (on the header).

Can I Choose The Amount Of The Brokerage Fee I Wanted A Rebate? .

  • Unfortunately, no.

Why is the brokerage fee in my summary page and actual rebate amount is different?

  • It depends on your RT Point balance, if you have sufficient RT Points, rebate will be credited accordingly. If you have insufficient RT Points, remaining of brokerage fee must be deducted from your account. If there’re multiple successful buy and sell orders for the same counter on the same day, the brokerage rebate will apply after the amalgamation of the contract at the end of trading day.

What is Amalgamation?

Trade amalgamation allows you to combine your orders to help you save on brokerage on your buy or sell trades. In lay man terms, if you place multiple orders or different orders for the same stocks on the same day, we’ll automatically calculate the cumulative trading amount of your matched/partial matched orders and calculate the brokerage accordingly.

Do I get anything on my 1st trade with Rakuten Trade?

Yes you can earn up to to 1,300 RT Points + brokerage rebate upon your first trade with us provided it is made within 30 business days of activating your account. TnC applies.

How can I get the 1st brokerage rebate on my first trade?

Eligible participant who successfully match their first trade during the campaign period and within 30 business days post account activation will be auto-enrolled in this promotion.

Get Golden. Be Gold. Campaign

What is Get Golden. Be Gold?  Get Golden. Be Gold. is a campaign in collaboration with HelloGold. New client and/or existing client of HelloGold that sign up an account with us will be rewarded with RM 10 worth of Gold* in their HelloGold account.

How long is this campaign?  This campaign starts from 1 June till 31 Aug 2021.

What is the reward? A successfully activated account will be eligible to get RM 10 worth of Gold* in your HelloGold account.

How can I be eligible for this reward? New client that sign up and activate an account with us (you must have a HelloGold account too) will be eligible for this reward.

I am a RakuRanger, can I participate? Yes, just level up your account with HELLOGOLD.

1.Login to your dashboard.

2.Click on the tab “OPEN NOW” to open another RT trading account.

3.Select Promotions and under “What inspired you to open another account with us?”, choose HELLOGOLD.

How can I participate? Just sign up an account here and make sure you key in promo code: HelloGold, you’ll be credited RM 10 worth of Gold* per account activated to your HelloGold account.

When can I receive the reward? You’ll get the RM 10 worth of Gold* (per account activated) within 30 days after campaign ends.

What is HelloGold? HelloGold is the world’s first Shariah-compliant mobile application that allows you to buy, save, sell digital gold and redeem in physical gold. You can manage your account easily and enjoy competitive buying and selling prices in the market. Forget the hassle of holding your physical gold as your 99.99% investment grade gold is fully insured and stored in a vault with state-of-the-art security.

What is CRS?

Common Reporting Standard (CRS) is a global standard for automatic exchange of information (AEOI) on financial account information between the governments in order to combat offshore tax evasion and protect the integrity of taxation systems.

Over 100 countries/ jurisdictions, including Malaysia, have committed to CRS. You may view the full list of CRS participating jurisdictions (i.e. Jurisdictions who agreed to participate in the CRS regime) at the OECD website https://www.oecd.org/tax/transparency/AEOI-commitments.pdf.

CRS mandates financial institutions located in a CRS participating jurisdiction such as Rakuten Trade to:

i. Identify and collect relevant information regarding customer's tax residency status;

and

ii. Report financial account information held by the customers who are tax residents in other reportable jurisdictions (i.e. two participating jurisdictions who signed a bilateral agreement to exchange financial information with one another) to the local tax authority. The information will be exchanged annually by the local tax authority with the relevant tax authorities in other participating jurisdictions.

Financial institutions in CRS participating jurisdictions including Malaysia-based Financial Institutions (e.g. Rakuten Trade) are obliged to comply with the CRS requirements.

How am I considered a Malaysia Tax Resident? 

Regardless of citizenship, if you have resided in Malaysia for more than 182 days (or accumulated) in a basis period for a year of assessment, you are considered a Malaysia Tax Resident.

In what situation am I considered a Malaysia and Non-Malaysia Tax Resident?

If you have resided in Malaysia for more than 182 days in a basis period for a year of assessment, you are considered a Malaysia Tax Resident. Subsequently, if you move to Singapore, you may also be considered a Non-Malaysia Tax Resident. There could be cases whereby you are a US citizen and not born in Malaysia but residing in Malaysia. In such a case as well, you would be considered a Malaysia and Non-Malaysia Tax Resident. 

In what situation am I considered a Non-Malaysia Tax Resident?

Generally, when you do not reside in Malaysia for more than 182 days in a basis year of assessment. You may then be considered a Non-Malaysia Tax Resident.

If I am a student or a housewife, am I considered a Malaysia Tax Resident? 

Generally, you are a Malaysia Tax Resident if you have resided in Malaysia for more than 182 days in a basis year of assessment. 

 

If I am a foreigner, and residing in Malaysia for work purposes, am I a Malaysia Tax Resident?

Generally, you are a Malaysia Tax Resident as long as you have resided in Malaysia for more than 182 days in a basis year of assessment.

Where can I find out more information about the CRS?

Further information can be obtained about the CRS at the OECB website or the IRBM website.

http://www.oecd.org/tax/automatic-exchange/common-reporting-standard/

http://www.hasil.gov.my/bt_goindex.php?bt_kump=6&bt_skum=2&bt_posi=1&bt_unit=2&bt_sequ=1&bt_lgv=2

Other Definitions

Malaysia tax resident?

For definition of Malaysia Tax Resident (individual and Entity), please refer to the following link:

http://www.hasil.gov.my/bt_goindex.php?bt_kump=5&bt_skum=5&bt_posi=3&bt_unit=1&bt_sequ=2

Taxpayer Identification Number (TIN)?

The term TIN means Taxpayer Identification Number or a functional equivalent in the absence of a TIN. A TIN is a unique combination of letters or numbers assigned by a jurisdiction to an entity and used to identify the entity for the purpose of administering the tax laws of such jurisdiction. For e.g. in Malaysia, the TIN will be the identification number issued by the Inland Revenue Board of Malaysia to entities.

Financial Institution?

The term "Financial Institution" means a Custodial Institution, a Depository Institution, an Investment Entity, or a Specified Insurance Company.

Depository Institution?

The term "Depository Institution" means any Entity that accepts deposits in the ordinary course of a banking or similar business.

Custodial Institution?

The term Custodial Institution means any Entity that holds, as a substantial portion of its business, Financial Assets for the account of others. An Entity holds Financial Assets for the account of others as a substantial portion of its business if the Entity's gross income attributable to the holding of Financial Assets and related financial services equals or exceeds 20% of the Entity's gross income during the shorter of: (i) the three-year period that ends on 31 December (or the final day of a non-calendar year accounting period) prior to the year in which the determination is being made; or (ii) the period during which the Entity has been in existence.

Investment Entity?

The term "Investment Entity" means any Entity:

a) that primarily conducts as a business one or more of the following activities or operations for or on behalf of a customer:

i) trading in money market instruments (cheques, bills, certificates of deposit, derivatives, etc.); foreign exchange; exchange, interest rate and index instruments; transferable securities; or commodity futures trading;

ii) individual and collective portfolio management; or

iii) otherwise investing, administering, or managing Financial Assets or money on behalf of other persons;

(An investment manager/investment advisor falls under the definition of Investment Entity)

b) the gross income of which is primarily attributable to investing, reinvesting, or trading in Financial Assets, if the Entity is managed by another Entity that is a Depository Institution, a Custodial Institution, a Specified Insurance Company, or an Investment Entity described in (a) above.

An entity is "managed by" another entity if the managing entity performs, either directly or indirectly or through another service provider on behalf of the managed entity, any of the activities or operations described in (a) above.

An entity only manages another entity if it has discretionary authority to manage the other entity's assets (either whole or in part). Where an entity is managed by a mix of Financial Institutions, NFEs or individuals, the entity is considered to be managed by another entity that is a Depository Institution, a Custodial Institution, a Specified Insurance Company, or the Other Investment Entity as described in (a) above, if any of the Managing Entities is such an entities.

Passive NFE?

The term "NFE" means any Entity that is not a Financial Institution. The term "Passive NFE" means any: (i) NFE that is not an Active NFE; or (ii) an Investment Entity that is not a Participating Jurisdiction Financial Institution (as described above).

 Controlling Persons?

Controlling Persons are the natural person(s) who ultimately has a controlling ownership interest (25%) in the entity. Where no natural person(s) exercises control through ownership interests, the Controlling Person(s) of the entity will be the natural person(s) who exercises control of the entity through other means. Where no natural person(s) is/are identified as exercising control of the entity through ownership interests, then under the CRS, the Reportable Persons is deemed to be the natural person(s) who hold the position of senior managing official.

 Source of information:

http://www.oecd.org/tax/automatic-exchange/common-reporting-standard/CRS-related-FAQs.pdf

How do I make a complaint/compensation?

You must send an email to CustomerService@rakutentrade.my on the issue / challenges faced within 24 hours of the incident for further investigation. We will respond via email accordingly.

When should you go to SIDREC?Bilakah anda harus merujuk ke SIDREC?

SIDREC was established by Securities Commission Malaysia (SC) as an independent, impartial and affordable dispute resolution avenue with capital market expertise, for investors who are unable to resolve their monetary dispute with a SIDREC member. Their services are free for investors with claims not exceeding RM250,000.

SIDREC ditubuhkan oleh Suruhanjaya Sekuriti Malaysia (SC) sebagai saluran bebas, berkecuali dan berkadar –mampu untuk pelabur yang tidak dapat menyelesaikan pertikaian kewangan mereka dengan Ahli SIDREC. Khidmatnya adalah percuma kepada pelabur yang mempunyai tuntutan tidak melebihi RM250,000.

How do I Complain or file a claim to SIDREC? Bagaimana saya mengadu atau membuat tuntutan kepada SIDREC?

You can call, email, fax or write to SIDREC, submit an online application, or visit them at their office.

Securities Industry Dispute Resolution Center (909583-H)

T: +603-2282 2280        E: info@sidrec.com.my

F: +603-2282 3855        W: https://sidrec.com.my/dispute-resolution/

 

Anda boleh menelefon, faks, e-mel atau menulis kepada SIDREC, membuat permohonan dalam talian, atau datang berjumpa wakil di pejabat.

Securities Industry Dispute Resolution Center (909583-H)

T: +603-2282 2280        E: info@sidrec.com.my

F: +603-2282 3855        W: https://sidrec.com.my/dispute-resolution/

What are the types of complaints SIDREC covers? Apakah jenis aduan yang dikendalikan oleh SIDREC?

·         SIDREC looks at monetary disputes related to capital market products and service involving regulated activities of dealing in securities, derivatives, unit trusts and Private Retirement Schemes (PRS), and fund management. If your complaint involves a capital market product or service provided by a SIDREC Member, their representative or agent, SIDREC will be able to help you.

 

·         SIDREC mengendalikan pertikaian kewangan yang berkaitan produk dan khidmat pasaran modal yang melibatkan aktiviti terkawal dalam urus niaga sekuriti, derivatif, unit amanah dan Skim Persaraan Swasta (PRS) dan pengurusan dana. Sekiranya aduan anda melibatkan produk atau khidmat pasaran modal yang ditawarkan oleh Ahli SIDREC, wakil atau ejen mereka, SIDREC boleh membantu anda.

Who are SIDREC Members? Siapakah Ahli SIDREC?

·         SIDREC Members comprise companies, which are registered persons, or are licensed by the SC to deal in securities, derivatives, PRS, and/or undertake fund management. These include banks, stockbroking companies, futures broking companies, unit trust management companies, fund management companies, PRS providers and distributors, and financial planners who are corporate unit trust/PRS advisers. Please refer to www.sidrec.com.my for a complete list of Members.

 

·         Ahli SIDREC merangkumi syarikat yang dilesenkan atau didaftar oleh SC untuk berniaga dalam sekuriti, derivatif, PRS, dan/atau mengendalikan pengurusan dana. Mereka termasuklah bank, syarikat broker saham, syarikat broker niaga hadapan, syarikat pengurusan unit amanah, syarikat pengurusan dana, penyedia dan pengedar PRS, dan perancang kewangan yang merupakan penasihat unit amanah/PRS korporat. Sila rujuk kepada laman web www.sidrec.com.my untuk senarai penuh Ahli.

What capital market products or services are under SIDREC’s purview? Apakah produk atau khidmat pasaran modal yang di bawah bidang kuasa SIDREC?

·         Capital market products that come under SIDREC’s purview include securities (e.g. shares, warrants, bonds, structured products such as structured warrants etc.), derivatives (e.g. futures or options), unit trusts and PRS. Capital markets services include any service that involves a capital market product. This would include all aspects of helping you invest in shares, unit trusts or any other securities, derivatives or PRS. If you are unsure whether your claim/complaint is within SIDREC’s purview, please contact SIDREC at

·         T: +603-2282 2280  E: info@sidrec.com.my

·         F: +603-2282 3855  W: www.sidrec.com.my

 

·         Produk pasaran modal di bawah bidang kuasa SIDREC termasuklah sekuriti (cth: saham, waran, bon, produk berstruktur seperti waran berstruktur dll), derivative (cth: niaga hadapan atau opsyen), unit amanah dan PRS. Khidmat pasaran modal merangkumi sebarang perkhidmatan yang melibatkan produk pasaran modal. Ini termasuklah semua aspek yang memudahkan anda melabur dalam saham, unit amanah atau lain-lain pelaburan sekuriti, derivatif atau PRS. Sekiranya anda kurang pasti sama ada tuntutan/aduan anda berada di bawah bidang kuasa SIDREC, sila hubungi SIDREC.

 ·         T: +603-2282 2280  E: info@sidrec.com.my

 ·         F: +603-2282 3855  W: www.sidrec.com.my

What types of complaints/ disputes are excluded? Apakah jenisaduan/pertikaian yang tidak diambil kira?

·         There are a few categories of complaints/disputes from investors which SIDREC can’t help with. They include those involving a Member against which a winding up order has been made, or where the Member has been  declared to be financially insolvent by a court of law, or has been the subject of a declaration of an event of default pursuant to the Rules of the Capital Market Compensation Fund Corporation; arising from commercial decisions, e.g. product pricing, fees & charges or rejection of credit/margin applications; concerning the performance of a product or investment (except in relation to alleged non-disclosure/misrepresentation by the Member on such product or investment); which have been referred by the Claimant or the Member to a court or arbitration and the case has been decided in the court or arbitration; or is pending in the court or arbitration unless the matter is stayed for the purposes of referral of the dispute to SIDREC; involving matters under investigation by the SC or any other Government enforcement authority where the SC has issued a direction to SIDREC not to proceed with the Dispute Resolution Process; and which have been time barred in accordance with the Limitation Act 1953, Limitation Ordinance (Sabah) (Cap.72) and Limitation Ordinance (Sarawak) (Cap.49) [“the relevant limitation laws”]

 

·         Terdapat beberapa kategori aduan/pertikaian daripada pelabur yang tidak dapat dibantu oleh SIDREC. Ia termasuk yang melibatkan Ahli di mana perintah penggulungan telah dikeluarkan, atau di mana Ahli telah diisytiharkan tidak solven oleh mahkamah, atau menjadi subjek pengisytiharaan tentang sesuatu peristiwa yang selaras dengan Peraturan Capital Market Compensation Fund Corporation; timbul akibat aktiviti komersial, cth: penetapan harga produk, yuran & caj atau penolakan permohonan kredit/margin; melibatkan prestasi produk atau pelaburan (kecuali yang berhubung dengan sebarang dakwaan bahawa Ahli SIDREC tidak membuat pendedahan atau dakwaan salah nyata oleh Ahli tentang sesuatu produk atau pelaburan); yang telah dirujuk oleh pihak Pihak Penuntut atau Ahli kepada mahkamah atau penimbangtaraan dan kes tersebut telah mendapat keputusan mahkamah atau penimbangtaraan; atau tertangguh di mahkamah atau penimbangtaraan kecuali jika perkara tersebut digantung bagi tujuan merujuk pertikaian tersebut kepada SIDREC; melibatkan perkara di bawah siasatan SC atau lain-lain badan penguatkuasa Kerajaan di mana SC telah mengeluarkan arahan kepada SIDREC untuk menghentikan Proses Penyelesaian Pertikaian; dan telah disekat akibat had masa berdasarkan Akta Had Masa 1953, Ordinan Had Masa (Sabah) (Bab 72) dan Ordinan Had Masa (Sarawak) (Bab 49) [undang-undang had masa berkenaan] ketika ia diserahkan kepada SIDREC untuk penyelesaian.

Do I have to pay for SIDREC's service? Perlukah saya membayar untuk khidmat SIDREC?

· SIDREC's service is free for investors for disputes involving claims not exceeding RM250,000.

· Khidmat SIDREC adalah percuma bagi pelabur yang mempunyai tuntutan pertikaian tidah melebihi RM250,000.

Is there a limit to the amount I can claim?Adakah terdapat had kepada jumlah yang boleh saya tuntut daripada SIDREC?

·         Yes, the maximum claim limit and amount that may be awarded by SIDREC in an adjudication of a claim is RM250,000 excluding fair interest. However, SIDREC is able to accept claims exceeding RM250,000, if both the Claimant and SIDREC Member would like their help.

 

·         Ya, tuntutan maksimum dan jumlah boleh diberikan oleh SIDREC dalam pengadilan untuk satu tuntutan ialah RM250,000 tidak termasuk faedah. Walau bagaimanapun, SIDREC masih boleh menerima tuntutan melebihi RM250,000, sekiranya Pihak Penuntut dan Ahli SIDREC meminta bantuan SIDREC. 

How long does SIDREC's dispute resolution process take? Berapa lamakahmasa yang diambil oleh proses penyelesaian pertikaian SIDREC?

·         SIDREC aims to resolve all claims within 90 working days from receiving complete documentation. However, this time frame may be extended at SIDREC’s discretion depending on the complexity of the disputes, the level of cooperation extended by the parties, any logistical impediments involving any of the parties etc. 

 

·         SIDREC bertekad menyelesaikan semua tuntutan dalam masa 90 hari bekerja dari tarikh penerimaan kesemua dokumen berkaitan. Walau bagaimanapun, tempoh masa ini boleh dilanjutkan atas budi bicara SIDREC bergantung kepada kerumitan pertikaian tersebut, tahap kerjasama yang diberikan oleh pihak-pihak terlibat, sebarang halangan logistik melibatkan pihak yang terbabit dll.

If I am a foreigner or residing outside Malaysia, can I still come to SIDREC for help? Saya seorang warga asing atau menetap di luar Malaysia, bolehkah saya mendapatkan bantuan SIDREC?

·         Yes, SIDREC will accept claims from any person regardless of your nationality or where you live, so long as your complaint or claim is in relation to a capital market product or service provided to you by a SIDREC Member.

 

·         Ya, SIDREC menerima tuntutan daripada semua tanpa mengambil kira kerakyatan atau di mana anda menetap, asalkan aduan atau tuntutan anda ada kaitan dengan produk atau khidmat pasaran yang ditawarkan oleh Ahli SIDREC.

Is there a time limit for making a complaint to SIDREC? Apakah terdapat had masa untuk mengemukakan aduan kepada SIDREC?

·         You must submit your claim within the 6-year limitation period imposed by the relevant limitation law; and where you have received a final reply to your complaint from a SIDREC Member, you have 180 days from that date to submit your claim. If you are not sure whether your claim is within the prescribed time frame, please contact SIDREC for guidance.

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my

 

 

·         Anda mesti menghantar tuntutan anda dalam tempoh had masa 6 tahun yang dikenakan oleh undang-undang had masa berkenaan untuk tuntutan sivil; dan jika anda telah menerima maklum balas terakhir berkenaan aduan anda daripada Ahli SIDREC, anda mempunyai 180 hari dari tarikh tersebut untuk mengemukakan tuntutan. Sekiranya anda tidak pasti sama ada tuntutan anda masih berada dalam tempoh masa yang dibenarkan, sila hubungi SIDREC untuk panduan.

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my

What happens when I submit a complaint to SIDREC? Apa yang berlaku apabila saya menghantar aduan kepada SIDREC?

·         Upon receipt of a claim/complaint, SIDREC will first assess its eligibility, followed by an assessment on the merit of the claim.  During the merit assessment, SIDREC may dismiss your claim/complaint if, for example, it is found to be clearly unsustainable against the Member concerned, or if the claim is frivolous and vexatious. If your claim passes the initial assessment, the matter proceeds to mediation, where SIDREC’s mediator will try to help parties reach a resolution to the dispute. If parties fail to reach an agreement through mediation, the matter will then proceed to adjudication, during which SIDREC’s adjudicator will conduct a hearing of the matter and issue a decision.

 

·         Selepas menerima tuntutan/aduan, SIDREC akan bermula dengan menilai kelayakan tuntutan, diikuti dengan penilaian terhadap merit tuntutan tersebut. Semasa penilaian merit, SIDREC mungkin menolak tuntutan/aduan anda sekiranya, sebagai contoh, ia tidak mempunyai asas yang kukuh atau jika tuntutan tersebut sekadar main-main atau untuk tujuan menyusahkan sahaja. Jika tuntutan anda lulus penilaian kelayakan awal, ia akan dibawa ke proses pengantaraan, di mana pengantara SIDREC akan cuba membantu pihak-pihak terlibat untuk mencapai penyelesaian bagi pertikaian mereka. Sekiranya pihak-pihak terlibat gagal mencapai penyelesaian melalui pengantaraan, perkara tersebut akan dibawa ke pengadilan, di mana SIDREC akan mengendalikan Pendengaran bagi pertikaian tersebut dan seterusnya memberikan keputusan Pengadilan.

What is a mediation? Apakah maksud pengantaraan?

·         Mediation is an effective way of resolving disputes without the need to go to court. It involves a mediator who is an independent third party. The mediator’s role is to help the parties communicate and reach an agreement and outcome that is acceptable to both parties. Mediation meetings are very practical and common sense in approach. The mediation process is confidential and the discussions will not be disclosed to any party outside of SIDREC’s dispute resolution process.

 

·         Pengantaraan ialah cara efektif untuk menyelesaikan pertikaian tanpa perlu ke mahkamah. Ia melibatkan pengantara yang merupakan pihak ketiga yang berkecuali. Peranan pengantara ialah untuk membantu pihak terlibat berbincang serta mencapai persetujuan yang boleh diterima baik oleh kedua-dua belah pihak. Mesyuarat pengantaraan menggunakan pendekatan yang praktikal dan berlandaskan logik. Proses pengantaraan adalah sulit dan perbincangan tidak akan didedahkan kepada mana-mana pihak yang tidak terlibat dalam proses penyelesaian pertikaian SIDREC.

What is adjudication? Apakah maksud pengadilan?

·         Adjudication is a hearing of a dispute that results in a decision on the dispute. Unless the Claimant withdraws, disputes involving claims not exceeding RM250,000 will proceed to adjudication if mediation fails. In the adjudication process both parties will be given an opportunity to present any evidence (including the calling of witnesses) to support their case; seek clarification from the other parties or their witnesses and submit on their respective cases. The Adjudicator may also seek further clarification and documents from the parties or their witnesses.  After taking into account the evidence presented, facts involved, conduct of parties, relevant rules and laws, best industry practices, and SIDREC’s precedents, the Adjudicator will come to a decision, applying the principle of what is fair and reasonable in the circumstances.

 

·         Pengadilan ialah pendengaran bagi sesuatu pertikaian untuk mencapai keputusan tentang pertikaian tersebut. Pengadilan akan dilaksanakan bagi pertikaian yang melibatkan tuntutan tidak melebihi RM250,000 sekiranya proses pengantaraan gagal, kecuali jika Pihak Penuntut menarik diri. Dalam proses pengadilan, kedua-dua pihak akan diberikan peluang untuk membentangkan sebarang bukti (termasuk memanggil saksi) untuk membantu kes mereka; meminta penjelasan daripada pihak yang berkenaan atau saksi mereka; dan memberi hujahan mengenai kes masing-masing. Pengadil juga mungkin akan meminta penjelasan lanjut dan dokumen daripada pihak-pihak terlibat atau saksi mereka. Selepas mengambil kira bukti yang dikemukakan, fakta yang berkaitan kes, perlakuan kedua-dua pihak, peraturan dan undang-undang berkaitan, amalan industri terbaik, dan kes terdahulu SIDREC, Pengadil akan membuat keputusan berpandukan apa yang adil dan berpatutan dalam situasi tersebut.

Is SIDREC’s adjudication decision binding on all parties? Adakah semua pihak terikat dengan pengadilan SIDREC?

·         SIDREC’s decision is binding only on the SIDREC Member. If you are unhappy with SIDREC’s decision, you are free to explore other avenues to resolve your complaint. However, if you accept the decision, you would then enter into a settlement agreement with the SIDREC Member, that reflects SIDREC’s decision and this will then be binding on both parties. Please see SIDREC’s Terms of Reference (TOR) or contact SIDREC for more details on their process.

·         Securities Industry Dispute Resolution Center (909583-H)

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my / https://sidrec.com.my/dispute-resolution/

 

·         Keputusan SIDREC hanya mengikat Ahli SIDREC. Sekiranya anda tidak berpuas hati dengan keputusan SIDREC, anda bebas mencari jalan lain untuk menyelesaikan pertikaian anda. Walau bagaimanapun, sekiranya anda menerima keputusan SIDREC, anda akan menandatangani satu perjanjian dengan Ahli SIDREC, untuk memeterai keputusan tersebut. Sila rujuk kepada Terma Rujukan (TOR) SIDREC atau hubungi SIDREC untuk maklumat lanjut tentang prosesnya.

·         Securities Industry Dispute Resolution Center (909583-H)

·         T: +603-2282 2280        E: info@sidrec.com.my

·         F: +603-2282 3855        W: www.sidrec.com.my / https://sidrec.com.my/dispute-resolution/

What are you doing to stabilize the system?

Upgrades have been executed since May with further upgrades to be rolled out in phases but until all phases are executed, you may still experience intermittent connection issues during peak periods. In the meantime, we ask for your continued patience and support.

I’ve been calling your toll-free number without success.

If you require account opening support and can't reach us, please directly chat with us here

For account specific support and services, please email us at customerservice@rakutentrade.my or chat with us.

I sent an email to customerservice@rakutentrade.my but I haven’t received a response.

Sorry to hear that. We usually respond to emails quite quickly on a weekday. If you haven't yet heard from us, please do chat with us using our Livechat function here

If you resubmitted an incomplete application, it will be processed within 72hours.

Rest assured we do endeavour to reply to ALL enqueries.

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Can you pls clear your cache, restart your browser and try again. Here are some tips from Google on how to do so, click here!

Please do regularly check the ticker bar on the main page of the website / dashboard for announcement on our system maintenance.  

We perform daily maintenance from 5:00:00PM to 5:59:59PM and 11:15:00PM to 11:59:59PM on trading days. During this period, select services will not be available. 

Does Rakuten Trade provide compensation due to system issues? 

A gentle reminder that there will always be risk involved when it comes to trading securities whether it’s due to internal or external forces. We aren't saying that it’s not entirely our fault but sometimes things happen beyond our control (Eg: Bursa breakdown, disruption from our service provider, etc). Hence it is important that you understand the terms and conditions that was put forth at the time of account opening.

Having said that, you can always still send us an email at customerservice@rakutentrade.my if you would like us to investigate further within 48 hours of the occurence. Please include your account details, the unauthorized transaction details, and a screenshot if relevant.

What is an inactive account?

An inactive account is when there are deposited securities in an account but with no debit or credit entries for at least 36 consecutive months.

Once your account has been designated as inactive, you may continue to perform all forms of CDS transactions which are available to the depositors except for outward transfers and trade activities.

Your securities, though, will still remain in your CDS account after your account is designated as inactive.

What is a dormant account?

It is when there is a nil balance in the account and there has not been any debit or credit entry in the depositor's account in 36 months.

Once an account is designated as dormant, you will not be able to use that account to perform any kind of CDS transactions under the Rules of Bursa Malaysia Depository.

How can I close my account?

You should send an email to customerservice@rakutentrade.my to request for an account closure. Once your outstanding cash balance is cleared and your asset/shares are transferred, it will be closed.

How long will it take to close the account?

Within 5-7 working days, subject to management clearance and if there are no outstanding cash and/or shares in your account.

Do I have to pay for the account closure?

No, however transfer fee for your shares (CDS transfer) of RM10.00 will be charged by Bursa Malaysia.

Can I re-open my Rakuten Trade account?

Yes. You may re-apply for a new account.

Can I cancel my account closing request?

Yes, if the process has not been completed and you have yet to receive the email notification.

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[Webinar] Building The RIGHT Stock Portfolio

Join our RakuTalk to find out the right stocks / sectors portfolio blend and investment strategies to adopt to lower risks. Live on FB & YouTube on 29 March, 8pm.

2023 Raku New Year Campaign

Hong Kong trading is now available for all RakuRanger. Just login and activate your foreign trading service to trade locally and overseas (HK/US) via same Cash Upfront at same low brokerage rates!

For a limited time only, we’ve prepared you with RM40.23* worth of brokerage rebates + 1-time FREE brokerage for foreign trading + FREE Real-Time HK Price Feed to kickstart your foreign digital trading journey with us! Click here to read more.