FAQs

Bursa Anywhere is available for all however, transactional services are made exclusive to individual depositors who have a direct CDS account.

Hence Rakuten Trade accounts are not viewable via this app.

You can email us at customerservice@rakutentrade.my or for general platform / account support, you can reach is via Facebook and Instagram or you can chat with us here

For more immediate assistance, please visit our “Help Center” where the answer to your question could probably be found.

We are a full-fledged online equity broker so there is no need for you to have to visit our office. If you need to speak to our team, you can contact us at +603-21107110 or email us at customerservice@rakutentrade.my.

We are also on Facebook (https://www.facebook.com/rakuten.trade) and Insta (https://www.instagram.com/rakutentrade/). 

Yes via our website trading platform (desktop and mobile phone compatible) or via the iSPEED.my app.

To unsubscribe, please login to your dashboard and click Settings. 

Select "Preferences " > Click "Mail Setting" > Uncheck "Promotion Email" > Click "Save".

No we don't. 

As a full fledged digital stockbroker, we DO NOT employ any representatives. We do though collaborate with social educators who provide information on digital trading and on Rakuten Trade from an educational standpoint only. They are Spark Liang 張開亮 , No Money Lah, Dividend Magic, Millennial Finance, 12invest, Her Duit, Marcus Keong & Ziet. 

As always, we advise our clients to always err on the side of caution. Please feel free to contact our customer service team should you have questions or would like to verify the source of information.

We perform daily maintenance from 5:00:00PM to 5:59:59PM and 11:15:00PM to 11:59:59PM, also,  from 4:00:00AM to 6:59:59AM on trading days. During this period, selected services will not be available. 

This includes Order Management, Cash Deposit, Cash Withdrawal, Inter-account Cash Transfer, Share Withdrawal, Inter-account Share Transfer, Corporate action subscription, Outstanding Settlement (RakuMargin).

We perform system enhancements to better serve the needs of our clients and this is done typically over the weekend. Please keep a look out for announcements on the ticker bars on the visitor mainpage and client login page.

For major upgrades (typically lasting more than 10hours), a push notification message will be sent to you in advance. 

We adhered to the Personal Data Protection Act 2010 (PDPA). All customers’ data are stored in a secured environment as prescribed by the PDPA.

In the event of death, all instructions and other monetary instruments shall continue to be honored until the Company receives notice in writing of the Client’s demise. At this point, the Company shall be entitled to sell-out any outstanding purchases / losses (which have not been paid for). Fees associated with the transferring of shares / trade activities made upon the request by the executor(s) or administrator(s) of the deceased’s estate will be funded by the balance funds available in the account.

For more information, kindly refer to our Terms & Conditions, Clause 15.3

To update your next of kin, please email customerservice@rakutentrade.my

Our T&Cs are at https://www.rakutentrade.my/files/tnc.pdf

Yes except that you cannot apply for an IPO and you will not receive annual reports/ dividend vouchers directly from the Registrar. You will need to request manually from us via email. 

A nominee account is a securities account opened by an authorised nominee in accordance with Bursa Rules. With Rakuten Trade, your CDS account is held under Kenanga Investment Bank.

This means that the name on your account will be KENANGA NOMINEES (TEMPATAN/ASING) SDN BHD RAKUTEN TRADE SDN BHD FOR [CLIENT NAME]

 -          You cannot apply for an IPO

-          You will not receive annual reports/ dividend vouchers directly from the Registrar (you need to request manually from us via a call/email)

-          Corporate Actions will be handled by Rakuten Trade based on your instruction (via online subscriptions/email/ phone call)

-          Your dividend(s) will be credited into your Rakuten Trade account at least five (5) working days

You can request for assistance to execute your trade by calling us at +603 2110 7110 to place your order(s). It will be supported on a best effort basis.

However, do note that you will not be eligible for our lowest brokerage rate if your order is placed offline (assisted trading). 

 Yes.

 You can download iSPEED.my via either the "App Store", "Google Play" or click download from our website

iSPEED.my is the localised version of Japan’s leading mobile app developed by Rakuten Securities, Inc.

iSPEED.my provides investors FREE access to stock prices, research reports and latest news headlines while Rakuten Trade clients will enjoy additional benefits including access to comprehensive trading, execution and clearing services for all trades on Bursa Malaysia, trading history and RT point conversion. 

 Yes, you can use the same account login and trading pin for both platforms. 

Yes, you can at "Order", "Refine", "Transaction History"

 Yes, if you are a Rakuten Trade customer. For non-customers, it is delayed.

Please logon to www.rakutentrade.my to place your order or call Customer Service for assisted trading services at +603 2110 7110. 

iSPEED.my is optimised for smart phone devices (i.e. android and iPhone).

The specifications for best viewing is as below:

Android (Phones& Tablets): V5.0 - 7.0

·       Extra Large Screens - 1280 X 800

·       Large Screens - 1280 X 720

·       Normal Screens - 1280 X 720

·       Small Screens - sw360dp [Smallest width or Height should be 360 dp]

IOS (iPhones only): supports

V8.0, up to the latest version

Account opening applications will be processed within 1 working hour, provided all documents are completed and submitted.

We strongly recommend that accurate information and clear visuals are submitted from the start to avoid a delay in account activation. 

You can click on “forgot username” or “forgot password” and proceed accordingly. Your ID and/or password will be sent to you via the email address you registered at the time of account opening.

If you experience a pop up display of "Username Not Exists", this means that you did not key in the correct details.

* The “Name” in the “Forgot Username/Password?” should be the name as per stated in your NRIC.

* The “Contact Number” in the “Forgot Username/Password?” should start with country code which is +6 [your contact number].

Please ensure you create a secure password:

*Must be 8-12 characters

*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter 

*Must include at least 1 special characters from (!@#$%&*)

You can click on “forgot password” and follow the instructions. Your temporary password will be sent to you via your registered email address.

Please ensure you create a secure password:

*Must be 8-12 characters

*Must be a combination of numbers and alphabets (alphanumeric) with at least 1 capital letter 

*Must include at least 1 special characters from (!@#$%)

You need 

⦁ Photocopy of your identity card (NRIC front and back) or passport

⦁ Proof of corresponding address (ie: utility bill, telco bill, etc) if different from your permanent address

Yes you can.

The Central Depository System (CDS) is the means of representing ownership and movement of securities. We will open one when you sign up with us.

Once your account is activated, you'll be able to see your CDS number on your web dashboard right below the ‘Cash Upfront / Contra / RakuMargin’ tab.

Your CDS Account Number will appear as 073-001-xxxxxxxxx.

No. Once you have verified your email address, please wait for an email entitled "Welcome and Congrats, RakuRanger!" for your temporary password and next steps.  You will be able to start trading after depositing the required collateral/deposit into your trading account.

Yes, you can for Cash Upfront and Contra Account only. For a RakuMargin account, students, unemployed individuals, housewives will not be eligible to apply.  

You will be notified through your registered email address. Please check your inbox for "Welcome and Congrats, RakuRanger!" email for next steps and your temp password. Do check your spam or junk box just in case. 

Foreigner can be classified either as Resident or Non-resident.

 A resident is classified as:

 - A citizen of Malaysia, excluding person with PR abroad and resides abroad

 - A non-citizen of Malaysia who has obtained PR of Malaysia and resides in Malaysia

 A non-resident is classified as:

 - Any person other than a resident

 - A Malaysian citizen with PR abroad and resides abroad

  All documents submitted must be in English language 

Foreigner (resident) in Malaysia

 *All documents submitted must be in English language 

Foreigner (non-resident) outside Malaysia

For registration during weekend/public holiday, the account activation will be processed on the next business day. It may take longer than usual in the event that there is a higher than normal account opening requests and provided that all documents and information are sufficient. 

Resubmission of your application will be processed within 24 hours. We strongly recommend that accurate information and clear visuals are submitted from the start to avoid a delay in account activation. 

This means that there your account opening application(s) is:

- missing information

- information provided requires clarification. Additional information is required.

- NRIC / Passport image is unclear

- supporting documents to verify information received

Please submit these items via the link provided or email customerservice@rakutentrade.my for manual submission.

Depending on the volume of account opening received, it make take longer than usual to get your account activated. Be advised that account processing is done Mon - Fri from 8:00am to 5:30pm (excluding public holidays).

Please do check your inbox to verify your email address and for an email "Welcome and Congrats, RakuRanger!" for next steps and your temporary password. 

In the event that additional information is required, please submit the additional information accurately / clear visuals to avoid a delay in account activation.

We do not charge you for opening an acount with us. 

Please check your inbox. An email will be sent with a link for you to continue where you left off. It will be sent 15min after you dropped off. 

Please select the first selection ~ no tin number.

Kindly note that the email verification process is to verify your email address so that you will automatically start receiving email notifications from Rakuten Trade. Once your account is activated you will be informed via email ("Welcome To Rakuten Trade") and it will include a temporary password to log into the account.

Only Cash Upfront clients.  

You may apply for it via your member dashboard. LOGIN >> DASHBOARD >> Activate Now!

You may also apply via our APP, LOGIN >> MY ACCOUNT >> Foreign Markets >> Activate Now 

In addition, you’re required to fill up additional information which should take about 5minutes. 

Two or three US trading days. You’ll receive an email notification once activation is successful. 

No.  

Yes. You’ll receive an email notification once activation is successful. 

Once activated, you can only deactivate it upon closing your Cash Upfront account. It may also affect your eligibility to maintain margin account.   

Prior to closure of account, we require that all shares (local & foreign) held in the account to be liquidated and all cash (less expenses) to be withdrawn.  

You may write us an email request to deactivate Foreign Equity service after considering the consequences above. 

You’re required to update your profile with the latest personal information   

- Domestic borrowing declaration 

- Spouse name and identification details 

- Next of Kin name and identification details 

- Annual income 

- Primary or secondary holder’s name of the bank and the relationship, 

- Bank Statement 

- Permanent Address 

- Mailing Address 

- Employer Address  

- Employment Status  

- Occupation 

- Working Industry 

- (non-Malaysian) Passport expiry not less than 6 months  

- Declaration of Foreign Exchange Administration (FEA) 

- US Tax Withholding and Reporting (W-8BEN) 

Yes. 

Yes. 

You’re required to key in your “Trading Pin” to complete the application to enable foreign equity service. 

FEA rules are a set of rules that are administered by Bank Negara Malaysia (“BNM”) under the Financial Services Act 2013 and Islamic Financial Services Act 2013 to safeguard the value of the Malaysian currency. 

FEA rules presented in this FAQ were made on a selective basis and does not represent the full and its exhaustive requirements. We advise you to refer to the complete and latest set of FEA Rules from Bank Negara Malaysia (BNM)’s website at https://bnm.my 

Resident who is: 

(a) A citizen of Malaysia, excluding a citizen who has obtained PR status in a country or a territory outside Malaysia and is residing outside Malaysia for more than 182 days. 

(b) A non-citizen of Malaysia who has obtained PR status in Malaysia and is ordinarily residing in Malaysia for more than 182 days. 

Non-Residents are: 

(a) Malaysian citizen who has obtained permanent resident (“PR”) status of a country or territory outside Malaysia and is residing outside Malaysia for more than 182 days; 

(b) Embassies, consulates, high commissions, superannuation, or international organizations; or 

(c) Any person other than a Resident. 

Borrowing in ringgit obtained by a Resident from another Resident, including Licensed Onshore Banks (personal loan, share margin financing), to purchase either more than one (1) residential property or more than one (1) vehicle, but shall EXCLUDE items below: 

(a) Trade credit terms extended by a supplier for all types of goods or services;  

(b) Forward contract with a licensed onshore bank excluding a contract that involves:-  

• the exchanging or swapping of ringgit or foreign currency debt obligation with another foreign currency debt obligation; or 
• the exchanging or swapping of foreign currency debt obligation with a ringgit debt obligation;

(c) Performance guarantee or financial guarantee;  

(d) Operational leasing facility;  

(e) Factoring facility without recourse;  

(f) A credit facility or financing facility obtained by a Resident individual from a Resident to purchase one (1) residential property and one (1) vehicle; or  

(g) Credit card and charge card facility obtained by a Resident individual from a Resident 

Please be advised that the FEA rules presented in this FAQ were made on selective basis and does not represent the full and exhaustive requirements of the FEA rules. Clients are advised to refer to the complete and latest set of FEA Rules from Bank Negara Malaysia (BNM)’s website at https://bnm.my 

It applies to you if you have existing Resident with domestic Ringgit borrowing. It is subjected to up to RM1 million equivalent in aggregate FEA investment limit (per calendar year) using funds from:  

- the conversion of Ringgit 

- swapping of financial assets 

- transfer from a Foreign Currency Account (FCA) 

There is no FEA investment limit for those without Domestic Ringgit Borrowing and a Non-Resident with/without Domestic Ringgit Borrowing. 

For a clearer picture, please refer to the table below: 

Any credit facility, financing facility, trade guarantee or guarantee for payment of goods, redeemable preference share (including Islamic), private debt security (including Islamic) or similar facility in whatever name of form 

 It EXCLUDES: 

• Trade credit terms extended by a supplier for all types of goods or services;
• Forward contract with a licensed onshore bank excluding a contract that involves:-
• the exchanging or swapping of Ringgit or foreign currency debt obligation with another foreign currency debt obligation; or 
• the exchanging or swapping of foreign currency debt obligation with a Ringgit debt obligation;
• Performance guarantee or financial guarantee;
• Operational leasing facility;
• Factoring facility without recourse;
• A credit facility or financing facility obtained by a Resident individual from a Resident to purchase a (1) residential property and a (1) vehicle; or 
• Credit card and charge card facility obtained by a Resident individual from a Resident

 Please be advised that the FEA rules presented in this FAQ were made on selective basis and does not represent the full and exhaustive requirements. You’re advised to refer to the complete and latest set of FEA Rules from Bank Negara Malaysia (BNM)’s website at https://bnm.my 

A:You will have a FEA Investment Limit of RM1 million and will need to subtract existing utilized portion/amount (FEA Investment Limit Utilized) per calendar year. 

 For example: 

The Resident individual with Domestic Ringgit Borrowing had a foreign currency denominated shares/stocks purchased of RM100,000 equivalent from broker A and RM300,000 equivalent from broker B in Malaysia in calendar year 2022. Your FEA Investment Limit Utilized for this calendar year will be RM400,000. Your available FEA limit for this calendar year is RM600,000. 

You may update via setting at the member portal: 

WEB LOGIN >> SETTINGS >> UPDATE DISCLOSURE & DECLARATION >> EDIT >> FOREIGN EXCHANGE ADMINISTRATION (FEA) DECLARATION >> TRADING PIN 

No. Changes made on FEA Investment Limit Utilized will be subjected to Rakuten Trade’s approval.

We will advise you to seek approval from Bank Negara Malaysia (BNM). 

Yes, if there is reasonable doubt on the client’s transaction and the purpose of transaction, or if you’re found to be non-compliant of the Foreign Exchange (FE) Rules. 

Please seek approval from BNM and provide the approval letter to perform the transaction.

"Investor who wish to invest in US market must sign the W-8BEN form. It is required by US regulatory."

Form W-8BEN ("Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting") must be submitted by all Rakuten Trade clients with foreign equity service who receive certain types of income in the United States.  

 The form also helps those who wish to claim a reduction or an exemption from the U.S. tax withholding if you also reside in a country with which the United States has an income tax treaty and the income received is subject to that treaty.  

 Unfortunately, Malaysia does not have a tax treaty with US, therefore Malaysians in general will be charged a withholding tax. 

 Foreign individuals are subject to a prevailing tax rate of 30% (subject to changes in US tax regulations) on specific types of income, including: 

• Interest
• Dividends
• Rents
• Royalties
• Premiums
• Annuities
• Compensation for services rendered.

No. Any amendment to the SSN or ITIN must be made via email to Rakuten Trade. 

The W-8BEN will expire in 3 years from the date of Foreign Equity Service activation. Upon expiry, you’re required to re-sign the form again either digitally or physically to avoid being blocked from trading foreign shares. 

Yes. Upon expiry, you’ll be prompted to renew it by signing off the form on the login page.

Yes. 

You just need to log in to your account and on your dashboard select Contra Account to complete the additional financial profiling page. 

 No. 

No, only individual Contra Accounts are allowed.

Third party margin is a loan facility, made available to you by a company other than Rakuten Trade. In this case, the third party is KENANGA INVESTMENT BANK BERHAD while we will handle your account services.

A combination of trading accounts - Cash Upfront account (like a debit card) and a RakuMargin account (like a credit card).

DUAL account opening means you are signing up for both Cash Upfront account and Contra account at the same time. COMBO account opening means you are signing up for both Cash Upfront Account and RakuMargin account at the same time.

Picking the right combination depends on your investing style and your comfortable risk level. A RakuMargin account offers financing solutions to its account holder and there is usually no immediate deadline to settle trades whereas trades via Contra account must be settled within two days.

No.

It depends on what type of investor you are. RakuMargin trading is typically more suitable for the sophisticated investor with a thorough understanding of investment risks and margin trading requirements.

Yes (between Rakuten Trade and Kenanga Investment Bank – the financier) as per our General Terms and Conditions on the application form (page 1).

Malaysian and non-U.S. citizens who are 18 years old or above subject to other terms and conditions that can be found on page 1 of the application form.

No. You just need to provide a soft copy of your NRIC/Passport via the online account application form.

We are the only broking house offering a completely digital trading experience from account opening, cash deposits, digital execution and settlement of trades to accessing research reports, investment ideas and earning rewards. You can also request an increase in facility limit via the web platform. We also offer real time margin ratio that you can check on your own any time compared to the more traditional framework where you are reliant on someone else to keep you updated.

Our RakuMargin offers free online registration as it requires no hardcopy supporting documents and we charge the lowest brokerage fees in town.

No. You need to maintain at least a Cash Upfront account.

No. RakuMargin client must at least maintain either cash upfront account or contra account or both accounts.

Ideally yes.

You just need to log onto your dashboard, click the “Margin OpenNow!” tab to register. You may do it via iSPEED.my app as well.

Yes, as long as you have more than six (6) months left on your passport.

It depends on when the application is submitted and processed. In an ideal scenario, you can start trading as fast as within 72 hours but it’s largely due to how fast the applicant can create and sign off the margin related documents.

Successful applicants are required to view and digitally sign Margin Letter of Offer, Margin Supplementary Letter of Offer, Margin Agreement, Margin letter of Defer Stamping.

Facility consists of a loan made available to you as per the terms under the RakuMargin agreement.

A percentage of the collateral value pledged to secure the loan.

For example, Raku Margin’s MOF requires 180% (RM18,000/RM10,000) where you need total of RM18,000 of collateral to secure the outstanding loan of RM10,000.

“Outstanding” is defined as items that are owed by you such as financed shares, contra loss, debit interest etc.

It will take up to 48 hours to process.

On the Bursa Malaysia website under Indices Overview.

Please refer to the CORPORATE ACTION section of the FAQs.

If you require further clarification, please give our customer service team a call.

Marginable stock are those that give you collateral value whereas non marginable stocks are those that did not give collateral value for your RakuMargin Account.

Marginable shares refers to stocks that are allowed to be financed under RakuMargin account. Stocks with high liquidity are most likely marginable. Most brokers will publish list of marginable stocks and non-marginable stocks on their website.

List of marginable stocks and non-marginable stocks are available at the STOCK INFO page or STOCK INFO >> MARGINABLE STOCKS or NON-MARGINABLE STOCKS.

Generally non-marginable counters are:

•  PN17 counters
•  GN3 ACE Market
•  Delisted counters
•  Call Warrants counters
•  Designated counters
•  Warrants and Loan Stocks that have expiry of less than 180 days
•  Leverage and Inverse ETFs
•  Related counters such as Bonus shares, Rights Entitlement separately quoted, Loan Stocks, Transferable Subscription Rights, Warrants and other type of equity related to Non-Marginable Counters are to be deemed as non-marginable
•  Any other identified counters identified by Kenanga Investment Bank Berhad.

Yes, but do be mindful of your margin ratio and ensure it doesn’t fall below the 180% ratio. GTD orders or orders placed during non-trading hours will be rejected should the margin ratio at the start of day be lower than the required maintenance ratio of 180%. You will though be notified via email on canceled orders.

We adopt the First In First Out (FIFO) approach which means the earliest outstanding purchases/contracts will have the highest priority in terms of being contra-ed off. The contra process will be processed at the end of the day.

Other realized debit outstanding items will be auto setoff/settle daily against available cash in RakuMargin based below in terms of priority

1. Miscellaneous Charges
2. Debit Interest
3. Contra Loss

Notes: Contra gain will be credited on the due date; contra loss will be realized on the due date.

Your outstanding debit bills, contra loss would be settled first followed by settlement of outstanding purchases will be based on board lot and First In First Out (FIFO) basis.

You can do it via the trading platform.

Please login and select “MY ACCOUNT” >> “Margin” >> “Outstanding” and key in the amount that you wish to settle in “Amount for settlement”.

Be advised that it is subject to manual approval from Kenanga Investment Bank Berhad and Rakuten Trade to ensure that margin ratio does not go below 180%.

Yes. If the entitlement of shares was resulted from corporate action of non-marginable counters, this entitlement of shares will be considered as non-marginable shares as well.

You may get margin call letter at MY STATEMENT on member’s web page and select Margin Call/Forcesell notification.

You may view the short fall on member’s web page at Dashboard.

You may view the short fall via iSPEED.my APP at Margin Summary under My Account.

RakuMargin digital certificate is a digital signature of registered client. Applicant can use this digital certificate to sign off margin documents.

You will receive an email that will prompt you to create a digital signature. It requires you to answer a security question. Upon successful verification, you need to enter your PIN – Personal Identification Number to complete the digital sign off. Steps will be sent to you via email upon successful processing.

We encourage you to accept the margin documents offered by RakuMargin within fourteen (14) calendar days after the offer date.

Yes, on the 14th day after the offer letter has been sent via email.

Unfortunately, you are unable to reapply the Margin account.

You can find this on your dashboard. Just login > My Account > RakuMargin > Agreement.

Yes, but you will need to upload proof of your new corresponding address (i.e.: copy of identity card (NRIC), utility bill, telco bill, etc.)

You can change the following personal details online:

1. Marital Status

2. Employment Status

3. Occupation

4. Designation

5. Mailing Address (if different)

6. Contact No. (Home)

7. Contact No. (Office)

8. Contact No. (Office Extension)

9. Email Address (Secondary)

10. Name of Bank

11. Account Number

12. Income Evidence (Latest 3 Months)

13. Documentary Proof of Mailing Address

Other details such as the below will need to be emailed to customerservice@rakutentrade.my for us to execute the change.

1. Country of Birth

2. Residency

3. Race

4. Bumiputra Status

5. Permanent Address (As per NRIC/ other ID)

6. Next of Kin

 In the event you are encountering difficulties changing your personal details online, you can always email us at customerservice@rakutentrade.my for manual support.  

No.

To initiate a share transfer from another broker to Rakuten Trade, you will have to get the broker your shares are currently deposited in to fill up the shares transfer form. The shares will be reflected in your Rakuten Trade account upon successful transfer the previous broker.

Yes, RM10.00 per stock charged by Bursa Malaysia Depository Sdn Bhd (formerly known as Malaysian Central Depository Sdn Bhd / MCD) regardless of quantity.

Share transfer will take up to 48 hours to process.

 * Subject to when the transfer is accepted and acknowledged by Bursa Malaysia Depository Sdn Bhd. 

No.

Yes, you may but only limited to paid shares. A RM10.00 transfer fee will be realized as the charged transaction and financed by Kenanga Investment Bank Berhad.

Share transfer out from RakuMargin account is subjected to manual approval of Kenanga Investment Bank Berhad and Rakuten Trade to ensure the margin ratio after the transfer does not go below than 180%.

The share transfer can only be done to the same beneficial owner, not immediate family member.

Yes. You are only allowed to do inter-account share transfer to the same beneficiary owner / immediate family members. 

The intra-account shares transfer will be done within 48 hours. 

Intra-account share transfer from your RakuMargin account is subjected to the approval of Rakuten Trade and Kenanga Investment Bank Berhad.

It is 073-001. 

So if you are attempting to transfer shares into your Rakuten Trade account, please provide your current broker with 073-001 followed after by your CDS account number listed on your dashboard.

You can perform an inter-account transfers to immediate family members, the steps are as per below

Yes but you will be charged a CDS share transfer fee of RM10.00 per counter.

Rakuten Trade and custodian party has the right to reject share transfer request in conjunction with related corporate action involving the CDS shares units adjustment. It is advisable to raise share transfer request on or after the entitlement date/lodgement date.

It will be processed within 48 hours. Approval will be subject to whether there is/are any outstanding purchases or trades pending settlement. 

You may do the an intra cash transfer via the web member page or app. 

Website: Go to My account > Inter Cash Transfer

App: Go to Menu > Inter Cash Transfer

Inter-account cash transfers from RakuMargin account to another RT trading account requires manual approval from Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal doesn’t go below the 180% threshold with cut off time 2:50PM on the trading day

Yes.

Intra-account cash transfers from Cash Upfront to RakuMargin or Cash Upfront to your Contra Account will be immediate.

Intra-account cash transfer from RakuMargin account to another RT trading account requires manual approval from Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal doesn’t go below the 180% threshold.

Intra-Account cash transfer from contra account to another RT trading acount requires manual approval from Rakuten Trade 

Cut off time for intra account cash transfer within Rakuten Trade's trading account is 2:50PM on trading day.

You can deposit funds of RM200,000.00 and below via online bank transfer. For deposits above RM 200,000.00 you will need to go to the bank.

 Go to “My account >> Cash Deposit>> select Online Deposit” and proceed accordingly.

For deposits, more than RM200,000.00, you can either deposit funds into your account via personal cheque (deposit into the Cheque Deposit Machine) or over the counter (Interbank Transfers, Remittance /telegraphic transfer and Interbank GIRO).

 Go to “My account >> Cash Deposit>> select Offline Deposit” and proceed accordingly.

 Cheque deposits will be processed upon cheque clearance (depending on bank’s processing time) while Interbank (IBG) over the counter deposits will be processed within 1 hour (or upon fund sighting). For cheque and/or IBG deposits, you are required to upload the deposit details/slip to your dashboard.

The fee for over the counter deposits is dependent on the respective bank charges. There is no limit for each deposit/transaction.

Cash deposits via ATM machine, third party payment, physical cash deposit over the bank counter into Rakuten Trade trust account shall be rejected.

Effective 23 June 2017, Rakuten Trade accepts personal cheque deposit via bank counter or cheque deposit machine (“CDM”)

Steps:

Step 1: Take a picture /scan the cheque

Step 2: Upload multiple files (press control + select multiple file)

Step 3: Take a picture /scan the receipt or deposit slip received from the bank.

Step 4: Upload multiple files (press control + select multiple file)

The funds will be credited into your Rakuten Trade account upon clearance of the cheque (depending on the bank's processing time frame).

Deposits made on public holidays/weekends will be processed the next business day.

Sample attachment of the cheque:

 Sample from receipt of cheque deposit machine:

Should you have any queries, please feel free to contact us at 1-800-88-6001 or customerservice@rakutentrade.my

No. You can view your daily trade statement via our website, by logging onto your online trading account “My account”, “My Statement”. Monthly statements will be updated into “My Statement”

Bursa Malaysia ‘s settlement period rule subjected to type of contract. Refer to the details below;

Type of Contract: Ready Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T + 1 by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 2, no later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 2, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 2, no later than 12:30pm

5.     Selling Out: T + 2, from 12:30pm until T + 3

Type of Contract: Immediate Basis

1.     Tradeable Balance in Seller’s Account (Rule 9.03(1)): T  by 4:00pm

2.     Payment to Selling Client (Rule 9.03(2)): T + 1, not later than 12:30pm

3.     Delivery to buyer (9.03(2)): T + 1, no later than 10:00am

4.     Payment by Buying Client (Rule9.03 (2)): T + 1, no later than 12:30pm

5.     Selling Out: T + 1, from 12:30pm until T + 3

Yes, at 1.75% p.a. calculated on daily rest, credited monthly into your account.

Yes, the charges of 30sen per transaction, however the charges will be absorbed by Rakuten Trade.

There is no minimum amount, however your trading limit is subjected to your available deposits in your Cash Upfront Account.

The deposit refund / acceptance shall not be processed and any unclaimed monies after a period of six (6) months shall be transferred to Jabatan Akautan Negara Malaysia (Accountant General’s Department of Malaysia).

Please send an email to customerservice@rakutentrade.my requesting to either return to sender or if you want us to accept the funds, pls provide proof of ownership of account or relationship of account owner. For example:

• If it was from your immediate family member individual bank account – Kindly provide supporting document mandatory*** (birth certificate)
• If it was from a bank account not registered with Rakuten Trade but in your name, kindly provide supporting document such as a bank statement that shows proof of ownership as well as proof of deposit (deposit slip  and check- if applicable).
• If it was from 3rd Party Payment and you would like us to proceed to a refund, kindly provide supporting documents from the third-party (the third-party individual/company where you transfer from) for refund purposes.

 Please follow below format for refund purposes.

CLIENT NAME (your name): XXXXXXXX

• CASH UPFRONT OR CONTRA ACCOUNT: XXXXXXXX
• CLIENT RAK ACC NUMBER: (Don’t need fill up, this is for RT use only)

 3RD PARTY PAYMENT DETAILS FOR REFUND PURPOSES: -

(the third-party individual/company where you transfer from)

1. PAYEE NAME: XXXXXXXX
2. NRIC/PASSPORT NO/COMPANY NO.: XXXXXXXX
3. BANK NAME: XXXXXXXX
4. BANK ACCOUNT NUMBER: XXXXXXX (UNDER PAYEE NAME)
5. AMOUNT: RM XXXXXXXX
6. SUPPORTING DOCUMENTS REQUIRED TO SEND TO RT VIA: MUST

 Appendix:

List of supporting documents required: -

1. I) Bank statement - complete with banking details (bank name, account number, 3rd party name)
2. II) NRIC/Passport/SSM certificate (for company)

 The refund process is subjected to complete information provided everything in order and may took at least TWO working days or earlier depending on the timing of rejection and/or information received.

Online deposit transfer via our portal normally will take place immediately. However, it is subjected to your bank account status/ balance/ bank processing time and the deposit transfer must be sighted into our bank account. 

Please ensure it was performed from a bank account registered with us. If it was, it will take up to 3 hours for the funds to be sighted in our account. Once sighted, it will be reflected in your account. If you have made the transfer and your RT account still not updated after 3 hours (on a working day), please contact us immediately, and we will do our best to confirm your online deposit transfer status.

 If it was performed from a third party or an account not registered with us, kindly drop us an email at customerservice@rakutentrade.my with your instructions on next steps.

 The refund / acceptance process is subjected to complete information provided everything in order and may took at least TWO working days or earlier depending on the timing of rejection and/or information received.

Your cash will be kept separately in a trust account with Kenanga Investment Bank

 For more information please refer to the following clauses extracted from our Terms and Conditions:

 Clause 9 TERMS AND CONDITIONS GOVERNING THE CLIENT TRUST ACCOUNT

9.1 The Client’s trust account is subject to the Company’s continued discretion to grant, maintain and operate. The Client represents and warrants that the Client has full power and capacity to open the Client’s trust account and will not by so doing contravene or result in a default under any provision of any applicable Laws and Rules or of any judgment, injunction, order, decree or agreement or instrument binding upon the Client.

9.2 In addition to, and not in derogation of the terms and conditions set out herein, the Client hereby irrevocably and unconditionally agrees to the following in respect of the Client’s trust account:

9.2.1 That all monies which have been deposited into the Client’s trust account shall be dealt with in accordance with the terms Clause 6.1.4; The Client hereby further authorizes the Company to utilise part or all of any monies as may be held by the Company under any trust relating to Client's monies (including monies paid into the trust account pursuant to Section 111 of the CMSA) to set-off the debit balance in any of Client’s Account(s);

Please go to MY ACCOUNT >> TRANSACTION HISTORY >> CASH

You can either deposit funds into your account via personal cheque (deposit into the Cheque Deposit Machine) or over the counter (Interbank Transfers, Remittance /telegraphic transfer and Interbank GIRO).

 Go to “My account >> Cash Deposit>> select Offline Deposit” and proceed accordingly.

Cheque deposits will be processed upon cheque clearance (depending on bank’s processing time) while Interbank (IBG) over the counter deposits will be processed within 1 hour (or upon fund sighting). For cheque and/or IBG deposits, you are required to upload the deposit details/slip to your dashboard.

For other offline deposits, timing is dependent on your bank account status/ balance/ bank processing and deposit transfer time. It will be credited into your Rakuten Trade account once the funds are sighted in our bank account.

The fee for over the counter deposits is dependent on the respective bank charges. There is no limit for each deposit/transaction.

Cash deposits via ATM machine, third party payment, physical cash deposit over the bank counter into Rakuten Trade trust account shall be rejected.

Online deposit transfer only will take place immediately when it sighted into our bank account. However, it is subjected to your bank account status/ balance/ bank processing time. Do note that, joint account might be taking longer processing time up to 1 working day if it doesn't reflect immediately.

You may refer to Bursa Malaysia at here

Cash withdrawal requests is subjected to manual approval of Kenanga Investment Bank Berhad and Rakuten Trade to ensure your margin ratio after the withdrawal does not go below the 180% threshold.

There is no maximum amount for withdrawals. However, your account should have minimum balance of RM10 to keep your account active 

No.

No.

You may go to “My account" , "Cash Withdrawal” and proceed accordingly.

Your sales proceeds will be automatically credited into your Trading Account two days after the transaction (T+2). Only then will it be reflected as available cash.

Note: T is the transaction day

Yes, you can by selecting “MY ACCOUNT” and under "Contra " select “CASH WITHDRAWAL” to proceed with the withdrawal process subject to whether there is/are any outstanding purchases and/or any losses or potential losses that may occur.

Brokerage fees range from RM1 to a maximum of RM100 depending on the transaction amount. A surcharge of RM30 is applied on all assisted trades. 

Click here for the full list of fees.

Yes.

Interest on outstanding transactions are at 7.55% per annum.

It is calculated daily after T+2, at the end of each day. The interest on outstanding balance will be realized at the end of the month.

Rollover fee is calculated at flat rate 0.5% of each principal buy outstanding amount at the expiry of each rollover period. Rollover period for RakuMargin is 3 months. For example, if you have outstanding purchases with amount of RM10,000, the rollover fee will be RM50.00.

It’ll be auto deducted from the available cash balance in your RakuMargin trading account at the end of the 90th trading day. If there is no cash balance to offset, the rollover fee will remain as an outstanding amount.

Effective from 1st March 2023, for all statement request that are more than 12 months old will incur a charge of RM5.00 per statement.

A rollover is when a position is extended beyond the end of the trading day without settment.

RakuMargin account holders are charged a flat rate of 0.5% on the principal buy outstanding amount on the expiry of each rollover period.

For example, if you have outstanding purchases with amount of RM10,000, the rollover fee will be RM50.00.

Yes.

A stamp duty is a required tax charged for the transfer of assets, in this case shares in a company.

It’s charged on transactions through Bursa Malaysia at RM1.00 at maximum cap of RM1,000 for the selective type of stock traded.

It is also charged at RM1.00 at maximum cap of RM 200 for the selective  type of stock such as rights, warrants, REIT/Trust and close ended fund.

Exemption of Stamp Duty for Exchanged Traded Fund (ETF) until 2025.

Only brokerage fees can be offset using RT points or if part of a special promotion. Other fees such as the clearing fee of 0.03% and stamp duty fees cannot be waived. Please refer to our fees webpage for more information. 

Yes, except for ETF trades. 

Please be informed that we are not the right person to advice you on Income tax-related inquiry. This inquiry can only be answered by the LHDN as the declaration of income tax is beyond our jurisdiction.

We charge a brokerage fee and standard charges for buy/sell transactions that varies depending on the type of stock traded. Please refer to our "Fees" webpage.

Please logon to the members page via www.rakutentrade.my/login and then click “Settings”, select “change trading pin” and proceed accordingly.

Investors who fall under the category of sophisticated investors;

Investors who have margin accounts with their brokers;

Investors who have executed at least five transactions in exchange traded derivatives or structured warrants in the preceding 12 months, OR

Investors who have utilized a performance simulator which simulates trading in L&I ETFs and have undergone the e-learning tutorial on L&I ETFs on Bursa Marketplace.

Internet-enabled PC, Notebook with Pentium 4 (1Ghz) or higher CPU with at least 1GB RAM Supported browsers with versions:

⦁ Chrome – v25 and above

⦁ Mozilla Firefox – v25 and above

⦁ Microsoft Internet Explorer – v11 and above

1^st Session

Pre-opening: 8:30am

Opening and continuous trading: 9:00am

Closing: 12:30pm

2^nd Session

Pre-Opening: 2:00pm

Opening and continuous trading: 2:30pm

Pre-closing: 4:45pm

Trading at last: 4:50pm

Closing: 5:00pm

You can refer to the videos on our website “Customer Service”, “Videos” or via our Rakuten Trade YouTube Channel.

A trading pin is a six-digit pin used as a security feature to trade online. It was the 6 digit number you created in your account opening form.

If you have forgotten it, please logon to the members page via www.rakutentrade.my/login and then click “Settings”, select “change trading pin” and proceed accordingly.

You can submit your orders from 8:30am until 5:00pm for the day’s orders, Monday to Friday.

After trading hours – You can key-in orders after business hours and your orders will be in a pending queue status, the orders will take effect the next business day. On trading days, 5:00pm-6:00pm, no orders will be accepted due to system maintenance.

 No.  

As Rakuten Trade business is an all-in-one seamless and automated platform, you are responsible for executing your own investment and trading ideas end-to-end.

You can amend your unmatched order at “Order Status”.  Select the order you wish to amend /or cancel and execute as per instructions.

Under the order status section, it will be shown under "Status" column.

A gentle reminder that there will always be risk involved when it comes to trading securities whether it’s due to internal or external forces. We aren't saying that it’s not entirely our fault but sometimes things happen beyond our control (Eg: Bursa breakdown, disruption from our service provider, etc). Hence it is important that you understand the terms and conditions that was put forth at the time of account opening.

Having said that, you can always still send us an email at customerservice@rakutentrade.my if you would like us to investigate further within 48 hours of the occurence. Please include your account details, the unauthorized transaction details, and a screenshot if relevant.

The minimum number of shares that you can place is 1 share (for Odd lot) and a minimum of 100 shares (for board lot), whereas the maximum number of shares that you can place in a normal board lot order is 5,000 (500,000 shares).

Yes.  

No.

No as they are not facilitated by Rakuten Trade.

5 Market depth displays 5 levels of current best bids and asks price of a particular stock. You can view 3 levels of market depth at no cost on Rakuten Trade’s website. 

Terms and Conditions Apply

Yes. You can.

For new account activated, you will get access to Bursa Malaysia's five market depth services FREE for the first 3 months post account activation

After that, if you trade within the free subscription period (3 months), we will extend the service for free for an additional month (30 calendar days). It will start 1 calendar day after the Transaction Date*. 

If you trade at any time after the free subscription period, you will receive the 1 month free subscription a day after the transaction date. 

You may also subscribe for the service at RM2.00 for 30 calendar days. It will be effective from/on the date you purchased it. 

Notes: Transaction Date* is the date you purchased/sold the shares.

There are 2 types of orders, Day Orders and Good till Date (GTD) Orders. All day orders submitted are only valid for the trading day. GTD orders will be carried forward continuously each trading day until the expiry date selected upon order execution of orders are unfilled / unmatched. The GTD order is valid up to 30 calendar days only.

Yes, you can create up to 10 sub-folders consist of 100 stocks in each folder. A total of 1,000 stocks.

No. Trading on behalf is prohibited.

Currently, Rakuten Trade online trading access is offered at no cost. However, the standard brokerage fee (plus 6% ST) will be imposed and we reserve the right to impose any charges with prior notice.

A market order is an order to buy or sell a stock at the current market price. The advantage of a market order is that it is almost always guaranteed that the order will be executed (as long as there are willing buyers and sellers).

Rakuten Trade’s Market Buy Order requires more trading limit. This is to ensure the immediate execution of Market Buy Order to match to the best available seller price(s) in the market depth.

Therefore, the required trading limit for Market Buy Order will be calculated 30% higher for shares with current market price / last done price trading at RM1.00 and above.

The required trading limit for Market Buy Order will be calculated RM0.30 higher for shares with current market price / last done price trading below RM1.00

The following is the mechanism of Rakuten Trade Market Buy Order:

* Price band percentages will be 30% above the current market price, as such customer trading limit should have a minimum of RM138.50 in order to purchase 1 board lot or 100 units of shares.

Sophisticated Investors are defined as follow: -

Entities

- a company that is registered as a trust company under the Trust Companies Act 1949 which has assets exceeding RM10,000,000 under management; or

- a corporation that is a public company under the Malaysia Companies Act 2016 which is approved by the Securities Commission Malaysia to be a trustee under the Capital Markets and Services Act 2007 and has assets exceeding RM10,000,000 under management.

- a corporation with total net assets exceeding RM10,000,000 or equivalent in foreign currencies based on last audited accounts; or

- a partnership with total net assets exceeding RM10,000,000 or its equivalent in foreign currencies.

Individual

- an individual whose total net personal assets exceeds RM3,000,000 or equivalent in foreign currencies, excluding the value of the individual’s primary residence; 

- an individual who has a gross annual income exceeding RM300,000 or equivalent in foreign currencies in the preceding twelve months; or

- an individual who, jointly with his or her spouse, has a gross annual income exceeding RM400,000 or equivalent in foreign currencies in the preceding twelve months.

No, trading on LEAP market are not facilitated by Rakuten Trade.

To view or download your daily trade statement on the member screen:

Go to “MY ACCOUNT”
Click on “MY STATEMENT”
Under the “Cash Upfront” tab, select “Daily Trade Statement” for Document Type and click the “show” button
Finally, select “view” or “download” statement.

The daily statement is available from the member’s page within 1 month backdate period.

Ringgit Malaysia only.

Your trading limit is dependent on available cash in your Cash Upfront Account. To increase your limit, please deposit funds accordingly. 

You can check via your online account dashboard under “My Account”.

We ensure a secured environment for data transmission with an adoption of proven security technologies such as User ID & Password protection and Trading Pin (T-PIN) validation. We advise, though, all our customers to change their passwords regularly.

When the brokerages and fees are more than the gross value of the sales proceeds, a negative sales proceed occurs. Please exercise caution especially when the selling shares has a gross value near to zero. A negative sales proceed will be charged to your trading account so do ensure you have sufficient funds for this.

It will be reflected at the end of day post settlement clearance.

• New: New Order submitted by the customer pending submission to Order Management System (OMS)
• Sent: Order has been sent to BURSA by Rakuten Trade order routing system and is pending BURSA acknowledgement.
• Acknowledged: Order received, has been acknowledged by BURSA and is queuing for matching
• Matched: Order fully matched
• Partial Matched: Order partially matched
• Partial Cancelled: Order partially matched. Balance that is unmatched has been successfully replaced or cancelled by the Customer/ cancelled by BURSA
• Rejected: Order has been rejected by BURSA
• New AMO: After Market Order. Order has been submitted after 5:00pm/ before 8:30am/ on a public holiday.
• SBO: Session break order
• Pending replace: order has been amended and will be changed soon

Board lots are more than 100 shares. Odd lots are 99 and below. 

• A market order is an order to buy or sell a share immediately. It ensures that the order will be executed but does not guarantee the price. 
• A limit order is an order to buy or sell a share at a specific price or better. A BUY order will be executed at the limit price or lower  (better price) while the sell order will be executed at the limit price or higher (better price)

 No, we only accept cash and/or shares as collateral.

Generally, dynamic price limit is introduced to prevent sudden fluctuation in price movement of securities. It applies to all securities except new listings. It ensures the next matching price is within the range of a percentage/absolute value allowed from the last done price of securities during trading hours. Generally, it will be +-8% or 8cent from the last done price.

For example, if the last done price of a stock is RM2.00, then the next matching price must be within the range of RM1.84 to RM2.16.

The average acquisition price displayed on the online portfolio is only an indicative information. We calculate the average acquisition price or indicative price based on cost basis with the available information presented to Rakuten Trade. In the event of shares consolidation/capital reduction (Bursa and US market), inward and outward shares transfer or any movement to the online portfolio, it will affect the result of average acquisition price at the online portfolio. Rakuten Trade strongly advise you to maintain your own Securities transactions records at all times.

Yes, you may. Please send us your request via email to customerservice@rakutentrade.my We will advise you and amend your average acquisition price of your online portfolio accordingly with your consent.

No. Share transfer is done via Central Depository System (CDS) that is fully owned and operated by Bursa Malaysia Depository Sdn Bhd where this service handles only units instead of price. To mitigate this issue , RT will use yesterday closing price to update your stock price in RT online portfolio

You can contact our Customer Service at +603 2110 7110 or email us at customerservice@rakutentrade.my or chat with us here

A type of order to buy or sell a security at a specified price. The matching will be based on Limit Price set by you or better.

All Contra account holders are required to pick up the outstanding BUY contract by T+2 11pm failing which we will execute forceselling on the morning of T+3 (next trading day). 

Please log into your dashboard, select “MY ACCOUNT” > “Contra” > “OUTSTANDING” > “PICKUP STOCK” > Select and mark the outstanding purchase(s) you wish to settle > Click “CONFIRM” to complete the settlement process. Please note that Rakuten Trade pickup rules will always be based on “Current Cash Balance” on Member Screen.

Please be informed that the process below shall be put into effect with tentative date on 18-July-22.

In the event that you selected the pick-up option for outstanding purchase and sold at the same time, Rakuten Trade shall prioritize the process to contra/knockoff your outstanding purchase against your sell. The remaining outstanding purchase shall be settled against the availability of cash balance. 

Example below is for illustration only and the contract value does not involve brokerage, stamp duty and clearing fees.
-You are having existing T+2 Maxis outstanding purchase for 5,000 units, purchase price of RM1 with contract value RM5,000.00
-You selected the pick-up option for your T+2 outstanding purchase at the end of same trading day
-You sold the same T+2 outstanding purchase with 4,000 units on the same

Rakuten Tarde will contra/knockoff your 4,000 units of outstanding purchase against your sell. The remaining outstanding purchase with 1,000 units shall be settled against the availability of cash balance.

Unfortunately no as the system will earmark the force sell quantity automatically.

A Contra Account allows you to buy shares based on available cash and/or collateral shares value after hair cut at a higher multiplier depending on type of counters intended to buy.
Outstanding purchase(s) need to be settled within 2 (two) trading days after the transaction date (T)

Unfortunately no. Please log into your dashboard, select “MY ACCOUNT” > “Contra” > “OUTSTANDING” > “PICKUP STOCK” > Select and mark the outstanding purchase(s) you wish to settle > Click “CONFIRM” to complete the settlement process. Please note that Rakuten Trade pickup rules will always be based on “Current Cash Balance” on Member Screen.

 Only cash and /or shares can be used as collateral.

- Cash collateral value 100% (no hair cut)

 - Main Market collateral value 80% (20% hair cut) **

 - ACE Market collateral value 50% (50 % hair cut) **

- Warrants, ICULS, REIT’s collateral zero value (no value)

 ** subject to internal valuation of the individual stock

 For example,

 · Cash RM10,000 = RM10,000 in collateral value

 ·  Main Market shares RM10,000 = RM8,000 in collateral value

 ·  As such your collateral value is RM18,000

The trading limit is determined by the multiplier of the intended share purchased, set at 1 time, 3 times or 5 times on top of the trading limit derived from cash collateral value and/or collateralized securities.

 For example,

·  Total value of cash + collateralized shares value after price capping = RM18,000

·   Intended share purchased provide 5 X multiplier = RM18,000 x 5 = RM90,000

·   As such you will be entitled to RM90,000 trading limit.

Only selected shares on Bursa Malaysia FTSE 100 will qualify for a 5X multiplier.  You can check the shares multiplier at “STOCK INFO” and in “order pad”.

Rakuten Trade Contra Account clients are unable to trade the following:

·  LEAP

·  All ETF

·  Loan bond

·  Warrants (1 Month to expiry)

 No.

 Your Contra Account trading limit can be increased by depositing additional cash and/or transferring shares into the account as collateral.

Outstanding purchase Contract settlement must be made on/before the second market day (T+2) before 11pm.

Your outstanding buy contract will be force sold on the third market day T+3 morning. 

 No.

 Yes via email to your registered email address on T+2.

No. Payment for outstanding buy must be made by the second trading day (T+2) before 11pm, otherwise unsettled outstanding buy will be force sold on the third trading day (T+3) in the morning.

 Note: T-day in this context is the day you bought the stock.

Yes. You may pick and choose to settle certain outstanding purchases latest by second trading day (T+2)

 Note: T-day in this context is the day you bought the stock. T+2 is two (2) trading days after you have bought the stock.

No. Please log into your dashboard, select “MY ACCOUNT” > “Contra” > “OUTSTANDING” > “PICKUP STOCK” > Select and mark the outstanding purchase(s) you wish to settle > Click “CONFIRM” to complete the settlement process. Please note that Rakuten Trade pickup rules will always be based on “Current Cash Balance” on Member Screen.

Notes:
Current Cash Balance: The latest snapshot of the Cash Balance of a trading account.

Currently, our realized profit and loss will only display maximum to last 18 months of your transactions meaning average price of that particular share since day 1 you buy that share, nothing to do with your contra transaction.

Yes on the same day as the sales of the outstanding purchases.

All Contra account holders are required to pick up the outstanding BUY contract by T+2 11pm failing which we will execute forceselling on the morning of T+3 (next trading day). 

Please log into your dashboard, select “MY ACCOUNT” > “Contra” > “OUTSTANDING” > “PICKUP STOCK” > Select and mark the outstanding purchase(s) you wish to settle > Click “CONFIRM” to complete the settlement process. Please note that Rakuten Trade pickup rules will always be based on “Current Cash Balance” on Member Screen.

We will force sell your collateralized shares on the sixth trading day (T+6) from the transaction date of the outstanding purchases. 

We will utilize the available cash and/or force sell the shares in your Cash Upfront Account (if available) on the sixth trading day (T+6) from the transaction date of the outstanding purchases. A Letter of Demand will be issued on the seventh trading day (T+7) if there is/are unsettled outstanding Contra losses.

Note: T-day in this context is the day you bought the stock.

 An interest charge of 6% per annum on the outstanding Contra loss will be charged until the amount is fully settled.

 You can view your contra gain or contra loss at the end of the trading day by viewing your contra statement, available on our website.

 The force selling timing is at Rakuten Trade's discretion and timing. It will force sold, though,  on T+3. 

In the event of unforeseen issues, force sell timing may be delayed. 

Contra account will be contra off based on First In First Out (FIFO), prioritize the outstanding shares over the paid shares and will be offset at the end of trading day.

For share pick up, the system will prioritize contra losses first. Therefore, contra losses will be deducted FIRST (if any) from your available cash balance and the remaining will be used to offset your outstanding shares. 

For share pick up, the system will prioritize contra losses first. Therefore, contra losses will be deducted FIRST (if any) from your available cash balance and the remaining will be used to offset your outstanding shares that you chose to pickup.

Yes. There will be an email notification sent to you at 5 A.M on T+3 for client to deposit and email customer service before 8 A.M to give instruction for manual pick up. 

We will do manual pick up your outstanding share(s).

Contra gain / loss means when the outstanding buy(s) is/are sell off to the market before settlement date and/or force selling which may result in either gain or loss.

Contra gain or contra loss will increase or decrease the trading limit respectively in real time during the trading hours.

You may view or download "SET-OFF STATEMENT" at the end of the trading day from our web trading platform.

Go to “MY ACCOUNT”

Click on “MY STATEMENT”

Select “Setoff Statement” at Document Type and click the “Show” button

Finally, select “view” or “download” statement.

Contra gain will be credited into your account after 2 (two) trading days upon selling (T+2) the outstanding buy contract(s).
Cash balance will be automatically deducted from your cash balance available when there is/are contra loss occurred after selling the outstanding buy contract(s).

No. Day Trade Rebate Program is only applicable for Contra Account.

The rebate will happen after the amalgamation of the contract after trading hours.

No.

No. RT points credited based on brokerage fee paid will not be awarded under the Day Trade Rebate Program. 

Force selling will incur at the normal brokerage charges, as per usual practice. With this new program, you will be entitled to the sell brokerage rebate if both a force sell trade and buy trade are executed successfully on the same counter and on the same day.

 *In the event that the Force Sell quantity > Buy quantity, the rebate will be capped at the Buy quantity x Force Sell price. 
 *If the Force Sell, Normal Sell and Buy for the same stock happens on the same day, “first in –  first out” (“FIFO”) principle will be used to determine the rebate based on Force Sell and Normal Sell price.

 *Please refer to the simulated brokerage rebate calculation below. Illustrations below serve as example of the calculation only.

 Example 1:

1. T+3 Day is the force selling date, four days after the transaction took place.
2. If the Force Sell quantity > Buy quantity, the rebate will be capped at the Buy quantity x Force Sell price.

 Example 2:

1. T+3 Day is the force selling date, four days after the transaction took place.
2. If the Force Sell, Normal Sell and Buy for the same stock happenes on the same day, “first in –  first out” (“FIFO”) principle will be used to determine the rebate based on Force Sell and Normal Sell price.

For more information about force selling, please refer to the relevant FAQ.

The total sell brokerage rebate will be shown in your monthly statement or in the “cash movement history” screen which is available under the account page on both the website and the iSPEED.my app.

No. 

The uplift can only be done during Malaysia’s trading hours. 

Refinitiv, formerly known as Thomson Reuters. 

Chicago Board Option Exchange (CBOE).

As a Rakuten Trade client, MY, US and HK price feeds are free and reflect real-time prices. For US, price feeds are powered by CBoe so you’ll need to opt in annually to ensure uninterrupted access.

Powered by Cboe, just log onto your dashboard > Settings > Apply for real time US data feed.

Once you have activated our Foreign Market subscription, you will automatically subscribe to the Hong Kong stock prices and chart information powered by the Exchange (HKEX) in real-time for FREE. No commitment is required.

You are required to activate your Foreign Equity account to be able to see real-time price feed.

You may download it at the end of the foreign market’s trading hour. LOGIN >> MY ACCOUNT >> MY STATEMENT >> TRADING STATEMENT

You may view it at LOGIN >> ORDER STATUS >> TRADE HISTORY by selecting the respective period. 

If you buy foreign shares in Ringgit Malaysia, a brokerage fee, stamp duty, etc (if any) will be charged as determined by our foreign counterparty based on prevailing indicative exchange rate.

Please be informed that prior to trading, you have the option to convert your Ringgit Malaysia into USD or HKD at the prevailing exchange rate. The exchange fee is only imposed when funds are converted from one currency to another. If you trade in USD or HKD, no exchange fee is applied until you convert it back into Ringgit Malaysia again at prevailing exchange rate.  

You may refer here

If you sell US shares in Ringgit Malaysia, a brokerage fee, stamp duty, SEC fee, FINRA fee will be charged based on prevailing indicative exchange rate.

If you buy foreign shares in USD or HKD, a brokerage fee, stamp duty and other charges (if any) as determined by RT’s foreign counterparty.

Please be informed that prior to trading, you have the option to convert your Ringgit Malaysia into USD or HKD at the prevailing exchange rate. The exchange fee is only imposed when funds are converted from one currency to another. If you trade in USD or HKD, no exchange fee is applied until you convert it back into Ringgit Malaysia again.  

You may refer here

Matched orders are not amalgamated for foreign equity trading. For example, on the same trading day, client bought the same stock with order A and order B. Both orders will generate two purchase contracts instead of one. 

You can view them via the below links. Do note that the list may change from time to time and we will inform you accordingly. 

 U.S. Market –   HERE.

Hong Kong Market - HERE

Newly listed shares are not available for fractional share trading till the following quarter.

Yes. 

No market depth will be provided

Based on the currency settlement taking into account the indicative rate, overall trading position and Foreign Exchange Administration rules.

No. 

Yes. Up to 10,000 shares or USD 100,000 per order at one time. If you would like to trade above this, please split your orders accordingly

The execution time of orders will follow the US Eastern Standard Time only.

All orders shall be accorded with “best execution” or on a “best-effort “basis. 

Based on the SEC Investor Publication advise, SEC regulations do not state that a trade has to be executed within a set period. For more information, please refer to https://www.sec.gov/ 

Many firms use automated systems to handle the orders they receive from their customers. In deciding how to execute orders, the broker has a duty to seek the best execution that is reasonably available for its customers' orders.  

That means we as your broker must evaluate the orders received and aggregate and periodically assess it in the most favourable terms of execution. 

Price improvement opportunity is an important factor a broker should consider in executing client orders. Other factors include the speed and the likelihood of execution. 

For example: Let's say you enter a market order to sell 500 shares of a stock. The current quote is $20. The broker may be able to send your order to a market or a market maker where your order would have the possibility of getting a price better than $20. If your order is executed at $20.05, you would receive $10,025.00 for the sale of your stock – $25.00 more than if your broker had only been able to get the current quote for you. 

Of course, the additional time it takes to execute orders may result in you getting a worse price than the current quote – especially in a fast-moving market. So, the broker is required to consider whether there is a trade-off between providing you with the possibility – but not the guarantee – of a better price and the extra time it may take to do so. 

Not specifically in relation to your order but in general.  

SEC’s rules are aimed at improving public disclosure of order execution and routing practices require all market centers that trade national market system securities to make monthly, electronic disclosures of basic information concerning their quality of executions on a stock-by-stock basis, including how market orders of various sizes are executed relative to the public quotes.  These reports must also disclose information about effective spreads – the spreads actually paid by investors whose orders are routed to a particular market center. In addition, market centers must disclose the extent to which they provide executions at prices better than the public quotes to investors using limit orders. 

These rules also require brokers that route orders on behalf of customers to disclose, on a quarterly basis, the identity of the market centers to which they route a significant percentage of their orders. In addition, brokers must respond to the requests of customers interested in learning where their individual orders were routed for execution during the previous six months. 

We have provided this information as a service to investors. It is neither a legal interpretation nor a statement of SEC policy. If you have questions concerning the meaning or application of a particular rule, please email us or consult with an attorney who specializes in securities law. 

No. 

Yes, but in accordance with the Terms and Conditions accepted by you at the point of activating the FE trading service. For example, any outstanding purchases yet to be settled within the settlement period shall be liquidated immediately.  

No.

Yes. However, this type of occurrence is expected to be rare. 

Here are just some of the circumstances. It isn’t though just limited to the below:  

• Limit price is too aggressive. It’s on the wrong side of the market and too far past the current price. 
• Possible oversold/overbought position due to corporate actions such as shares split, reverse shares split.
• Invalid Bid Ask price
• Your FE trading feature was suspended by RT/IBKR

It depends on the stock exchange. Generally, the market opens at 9:30AM Eastern Standard Time and closes at 4:00PM Eastern Standard Time subject to daylight saving time. 

No. Please trade using our web or APP. 

Brokerage fees range from RM1 to a maximum of RM100 depending on the transaction amount. A surcharge of RM30 is applied on all assisted trades. 

 Click here for the full list of fees.

It refers to the suggested exchange rate. 

Your foreign trading limit will be separated by currency available.

For example, you have a trading limit of RM 4,000 and USD 1,000 respectively. You can use either USD or Ringgit Malaysia to settle the foreign purchase worth USD1,000. If the settlement currency is USD and the purchase is more than the available trading limit, you’ll need to top up and convert funds from Ringgit Malaysia to USD. Likewise, for insufficient HKD trading limit, please do the same.

Protip: You can’t use two currencies at the same time to settle the foreign/local trade. For example, you are not allowed to use USD and Ringgit Malaysia at the same time to settle the US trade. Likewise, you can’t use both HKD and Ringgit Malaysia to settle HK trade.

No. You should, instead, cancel and place a new order.

On your dashboard, click on ORDER STATUS > CURRENCY.

The US Internal Revenue Service (“IRS”) has issued a new provision under Section 1446(f) of the Internal Revenue Code (“IRC”) that primarily impacts non-US residents who invest in US PTP Securities. With effect from 1 January 2023, non-US residents will incur the following withholding tax when they hold/sell, trade, or transfer US PTP securities:

• 10% withholding tax on gross proceeds from sales or trading of US PTP securities
• 37% withholding tax on the allotted amount of dividends.

This means, starting 1 January 2023, if you sell USD1,000 worth of PTP shares, USD100 will be charged as the withholding tax. To avoid having to pay a withholding tax, we strongly recommend that you sell your PTP shares before 28 Dec 2022.

A 10% withholding tax on gross proceeds from sales or trading of US PTP securities will be charged. However, Rakuten Trade will cease to accept new orders on US PTP securities from 1 December 2022. We strongly recommend that you sell your PTP shares before 28 Dec 2022.

Yes. A 37% withholding tax on the allotted amount of dividends.

The US custodian will decide whether to charge it since the settlement date will fall in 2023. We strongly recommend that you sell your PTP shares before 28 Dec 2022 to avoid these charges.

Kindly note that the US PTP securities list is non-exhaustive and may change at any time. If your stock is classified as US PTP, Rakuten Trade may at discretion from time to time to cease to accept new orders on US PTP securities. Hence, we strongly recommend that you sell your PTP shares before 28 Dec 2022 to avoid any unforseen challenges.

The trading sessions are pre-opening auction, continuous trading and closing auction session.

Trading is conducted Monday to Friday (excluding HK public holidays) at the following times:

If HKEX has a half day trading, pre-opening auction starts on 0900 HKY – 0929 HKT, morning session of continuous trading session starts on 0930 HKT – 1159 HKT, and closing auction starts on 1200 HKT with random closing between 1208 HKT & 1210HKT.

Notes: There is no Extended Morning Session and Afternoon Session on the eves of Christmas, New Year and Lunar New Year.

The lot size varies depending on the stocks.

For example, JD HEALTH (6618.hk) has a board lot size of 50 units, L’OCCITANE (0973.hk) has a board lot size of 250 units, while MMG (1208.hk) has a lot size of 4,000 units.

If you wish to buy 1,000 units of JD HEALTH, then you need to key in 20 board lots.

Board lot size will be indicated on the order pad.

It depends on the stock price of shares. Please refer to the below:

Refinitiv, formerly known as Thomson Reuters.

Please note that HKEX Exchange Fee, HKEX Clearing Fee, and HKEX Stamp Duty are calculated based on matched execution.  In the event your single order of 10,000 shares requires multiple match executions, example: First matched execution of 6,000 shares, Second matched execution of 4,000 shares, the fees will vary from the rate stated in the brokerage fees table. However please note that the occurrence of this event is rare.

Pre-opening Auction Session 

Closing Auction Session (full day) 

Closing Auction Session (half day) 

Your submitted HK order will be managed by our custodian, and it is subjected to the acceptance of the order by HK exchange. Please contact us and refer to HKEX official site’s FAQ for more information

Fractional share trading allows you to invest in a portion of a company's stock, rather than having to buy a whole share. This makes investing more affordable for people who don't have a lot of funds to buy a whole share. With Rakuten Trade, you can buy or sell as little as 0.01 or 0.0001 unit respectively.

Be advised that US shares priced below USD 1 are only tradeable in a whole unit. It is more cost-effective to sell fractional shares at a higher price so that the sales can cover the fees.

It gives investors the opportunity to (i) diversify a portfolio easily, (ii)adopt a dollar cost averaging trading strategy, and (iii) the ability to invest in high-priced stocks that may have been out of reach (financially) previously.

Our custodian Interactive Brokers will sell the existing stock on your behalf. For specific stock support, please contact our customer support team or chat with us.

0.01 unit. Be advised that US shares priced below USD 1 are only tradeable in a whole unit. It is more cost-effective to sell fractional shares at a higher price so that the sales can cover the fees.

The list of fractional tradeable share list is subject to change tentatively at every quarter. You can’t buy in fractions once it is removed from the list.

0.0001 unit. Be advised that US shares priced below USD 1 are only tradeable in a whole unit. It is more cost-effective to sell fractional shares at a higher price so that the sales can cover the fees.

The list of fractional tradeable share list is subject to change tentatively at every quarter. IBKR (our 3rd party counterpart) will sell the fractional portion on your behalf once it is removed from the list.

Be advised that the fractional tradeable share list is subject to change tentatively at every quarter. Once a share is no longer available for fractional share trading, you won’t be able to buy it in fractions and IBKR will sell/liquidate the fractional portion you own on your behalf.

Stop Limit order allows you to set both Stop Price and Limit Price, while Stop Market order only allows the setting up of a Stop Price.

It can be either Buy Stop Market order or Sell Stop Market order. For a Buy Stop Market order, it’s an order to buy a stock once the price reaches at or above a specified price (Stop Price).  It then becomes a Buy Market order and will be matched based on the best available price.

For a Sell Stop Market order, it’s an order to sell a stock once the price of stock reaches at or is below the Stop Price. The Sell Stop Market order then becomes a Sell Market order, and it will be matched based on the best available price.

A Stop Price is the price in a Stop Market order or Stop Limit order that triggers the creation of a Market order or Limit order.

With a Buy Stop Market order, you can set a Stop Price above the current last done price of the stock. If the stock rises to your Stop Price or above, your Buy Stop Market order becomes a Buy Market order.

For example, ABC stock is currently trading at RM6.00 per share. You believe RM8 price level is a psychological price level. Once the stock is traded at RM8.00 it could go up much higher. You only want to set the order once this trend is confirmed. Therefore, you set the Stop Price to RM8.

If ABC stock rises to RM8.00 or higher, your Buy Stop Market order becomes a Buy Market Order. ABC stock is then purchased at the best available price but;

If ABC stock stays below RM8.00, your Buy Stop Market order isn’t triggered, and no shares are purchased.

With a Sell Stop Market order, you can set a Stop Price below the current last done price of the stock. If the stock falls to your Stop Price or below, your Sell Stop Market order becomes a Sell Market order.

For example, you purchased CDE stock for RM10 a few months ago. It’s currently trading at RM20 per share (RM10 profit). Your goal is to make at least RM5 per share if the price were to drop. So, you create a Sell Stop order with Stop Price at RM16.50.

If CDE stock falls to RM16.50 or lower, your Sell Stop Market order becomes a Sell Market order and the CDE stock is sold at the best available price

If the CDE stock stays above RM16.50, your Sell Stop Market order isn’t triggered, and you keep your shares.

It can be either Buy Stop Limit order or Sell Stop Limit order. A Stop Limit order consists of Stop Price and a Limit Price. For a Buy Stop Limit order, it’s an order to buy a stock once the price of stock reaches at or is above a specified price (Stop Price). Once the Stop Price (Trigger Price) is reached or is higher than, a Buy Stop Limit order becomes a Buy Limit order and your order matches at your Limit Price or better.

For a Sell Stop Limit order, it’s an order to sell a stock once the price of stock reaches at or below a specified price (Stop Price). Once the Stop Price (Trigger Price) is reached or below, a Sell Stop Limit order becomes a Sell Limit order and your order is matched at your Limit Price or better.

Keep in mind that short-term market fluctuations may prevent your order from being matched or cause the order to trigger at an unfavourable price or not triggered at all. For example, if the market jumps beyond both the Stop Price and the Limit Price, the Stop will be triggered, but the Limit order may not be matched depending on the market.

Also, once your stop order becomes a Limit order, there has to be a buyer and seller on both sides of the trade for the Limit order to match/execute. If there aren’t enough shares in the market at your Limit Price, it may take multiple matches to fill the entire order, or the order may not be filled at all.

With a Buy Stop Limit order, you can set a Stop Price above the current last done price of the stock. If the stock increases to your Stop Price or above, the order becomes a Buy Limit order. Shares will only be purchased at your Limit Price or lower.

For example, EFG stock is currently trading at RM5 per share. You think that if EFG stock reaches RM8 it may go higher. You don’t want to pay more than RM8.05 for EFG stock, so you set a Limit Price at RM8.05.

If EFG stock rises to RM8 or higher, your Buy Stop Limit order becomes a Buy Limit Order and the stock is purchased if shares are available at RM8.05 or lower.

If EFG stock stays below RM8, a Buy Limit order isn’t triggered, and no shares are purchased.

With a Sell Stop limit order, you can set a Stop Price below the current last done price of the stock. If the stock falls to your Stop Price or below, it triggers a Sell Limit order. Shares will only be sold at your limit price or higher.

For example, JKR stock is currently trading at RM10 per share. To protect yourself in case JKR stock begins falling, you set a Stop Price at RM8. You also don’t want to receive less than RM7.95 per share, so you set a Limit Price at RM7.95.

If JKR stock falls to RM8 or below, your Sell Stop Limit order becomes a Sell Limit order and the stock is sold if shares are available at RM7.95 or higher.

If JKR stock stays above RM8, a limit order isn’t triggered, and you keep your shares.

On the buy or sell order pad, select Stop Market at the Order Type and set your desired Stop Price.

Stop Price for Buy Stop Market order must be greater than (>) last done price.

Stop Price for Sell Stop Market order must be less than (<) last done price.

On the buy or sell order pad, select Stop Limit at the Order Type and set your desired Stop Price and Limit Price.

Stop Price for Buy Stop Limit order must be greater than (>) last done price. Limit Price for Buy Stop Limit order must be greater than or equal to (≥) Stop Price.

Stop Price for Sell Stop Limit order must be less than (<) last done price. Limit Price for Sell Stop Limit order must be less than or equal to (≤) Stop Price.

Example:

A Stop Price is the price in a Stop Market order that triggers the creation of a Market order. The Market order will match on best available price.

It could have been due to one of the following reasons.

- No ready buyer or seller

- Rejected from the Exchange

- Other reasons but not limited to above

- No ready buyer or seller

- The fluctuating market gaps, where Stop Price is triggered but Limit order is waiting to be matched or not matched

- Order is triggered, but Limit Price is outside the range of Static Price Limit

For example, if the last done price is RM2, you set a Buy Stop Price to RM2.01 and Set Buy Limit Price RM2.30. However, the market gap up to RM2.50 for last done price and traded with RM2.49 for best buyer and RM2.50 for best seller. Your Buy Stop Price is triggered, but your Buy Limit Price is lower, RM2.30 and is currently in the queue.

For example, for a Sell Stop Limit order, if the last done price is RM2, you set a Stop Price to RM1.99, and set Limit Price RM1.60. However, the market gap down to RM1.50 for last done price with RM1.50 for best buyer and RM1.51 for best seller. Your Stop Price, RM1.99 is triggered, but your Limit Price is higher, RM1.60 and is currently in the queue.

Generally, it allows you to manage your investment risks better. It lets you to decide at what price to buy or sell depending on market conditions.

We encourage investor to understand the differences and importance of order types before making the right decision which can help you to achieve your investment goal and to manage your investment risk.

We will adjust your shareholding to a lesser quantity before market trading starts on the ex-date. We highly recommend checking your order beforehand to prevent overselling.

We will adjust your shareholding to a lesser quantity before market trading starts, on the ex-date. We highly recommend checking your order beforehand to prevent overselling.

We will adjust your shareholding to a lesser quantity before market trading starts, on the ex-date. We highly recommend checking your order beforehand to prevent overselling.

As the share price will be adjusted upward, on the ex-date, there is a possibility that your Buy Stop Market order will be triggered if the share price is greater than or equal to your Stop Price. If triggered, your order will be a Market order once the market starts trading. Please make sure there is a sufficient cash balance to settle the outstanding purchase once your order is matched.

For example, a share consolidation exercise to consolidate every two (2) existing shares into one (1) ordinary share. Let’s assume that yesterday’s closing price was RM1.00. That means, once the market starts trading on ex-date, the market price will be around RM2.00. If you have an existing Buy Stop Market order of 1,000 units with Stop Price of RM1.10, your Buy Stop Market order will be triggered and will become a Market order. It’ll be matched at market price e.g., RM2.00 and your gross purchase will be RM2,000.00 instead of RM1,100.00.

Protip: Stop Price is not Limit Price. Buy Market order will match at the best available selling price.

As the share price will be adjusted upward on the ex-date, there is a possibility that your Buy Stop Limit order will be triggered if the share price is greater than or equal to your Stop Price. It’ll become a Limit order and will either be matched or queued once the market starts trading. You may cancel, amend, or keep your open order so long as it hasn’t yet been matched.

As the share price will be adjusted downward on the ex-date, there is a possibility your Sell Stop Market order will be triggered if the share price is less than or equal to your Stop Price. If triggered, it’ll become a Market order once the market starts trading. You may cancel, amend, or keep your open order so long as it hasn’t yet been matched.

For example, a subdivision of every 1 existing ordinary share will become 2 ordinary shares. Let’s assume that yesterday’s closing price was RM2.00. That means, once the market starts trading on ex-date, the market price will be around RM1.00. If you have an existing Sell Stop Market order of 1,000 units with a Stop Price of RM1.90, your Sell Stop Market order will be triggered and will become a Market order. It’ll be matched at market price e.g., RM1.00 and your gross sales will be RM1,000.00 instead of RM1,900.00. Please be informed that the new shares of 1,000 units will be available for trading on the listing date as per the company’s announcement.

Protip: Stop Price is not Limit Price. Sell Market order will match at best available buyer price.

As the share price will be adjusted downward on the ex-date, there is a possibility your Sell Stop Limit order will be triggered if the share price is less than or equal to your Stop Price. Once triggered, it’ll become a Limit order. The Limit order will either be matched or queued once the market starts trading. You may cancel, amend, or keep your open order.

As the share price will be adjusted downward on the ex-date, you may either cancel, amend, or keep your open order.

As the share price will be adjusted downward on the ex-date, you may either cancel, amend, or keep your open order.

We highly recommend monitoring any GTD or open orders for any Corporate Action activities. If the order has not yet matched, you can still cancel or amend the order if you prefer, as Corporate Actions normally involve a change of price and/or quantity on the ex-date.

Yes, but it’s limited to the select ADR shares. Please refer to the tradeable here

The standard fee of USD0.01 to USD0.03 per ADR share, subject to announcement, is applied. If there is an available USD cash balance, ADR fees will first be settled against that followed by the MYR balance if USD is insufficient.

It is a fee charged for holding ADR stocks and is charged as per below:

• For non-dividend paying ADRs, there will be an announcement of the ex-date and the fee is deducted from the available cash balance in your Cash Upfront account on the payment date. This transaction is recorded under cash movement as well as the monthly statement.
• For dividend paying ADRs, it will be applied at the time of dividend announcement (ex-date). The dividend payouts will be transferred minus the ADR fee. It will also appear in your corporate action statement.

We will send you a notification via email to top up available cash to cover the shortage of funds for the fee

Leveraged ETFs seek to provide returns in multiples of the underlying benchmark or index it tracks. Leveraged ETFs generally seek to provide a multiple (i.e 200%, 300%) of the daily return of an index or other benchmark for a single day before fees and expenses.

These exchange traded funds (ETFs) often use derivative products such as swaps, options, and futures contracts to accomplish their objectives.

The use of leverage as well as derivative instruments can cause a leveraged Exchange Traded Fund (ETFs) to be more volatile and subject to extreme price movements. Hence, these ETFs pose high or aggressive investment risk exposure.

For examples, Direxion Daily S&P 500 Bull 3X shares (SPXL), aims for daily investment results before fees and expenses, of 300% the daily performance of index. The fund does not seek to achieve its stated investment objective for a period different than a trading day.

Alert: Leveraged and inverse ETFs typically are designed to achieve their stated performance objectives for a single day. Some investors might invest in these ETFs with the expectation that the ETFs may meet their stated daily performance objectives over a long period of time as well. Investors should be aware that the performance of these ETFs over a period longer than one day can differ significantly from their stated daily performance objectives

Inverse ETFs, are sometimes referred to as “short” exchange traded fund (ETF), and they seek to provide the opposite of the single day performance of the index or benchmark they track.

Inverse ETFs are often marketed as a way to profit from, or hedge exposure, in downward moving markets. Some inverse ETFs also use leverage, to achieve a return that is a multiple of the opposite performance of the underlying index or benchmark (i.e -100%, -200%, -300%).

These ETFs pose high or aggressive investment risk exposure as they may also use derivative instruments to accomplish their objectives. As such, inverse ETFs are volatile and provide the potential for significant losses.

For example, Direxion Daily S&P 500 Bear 3X shares (SPXS), seeks daily investment results before fees and expenses, of 300% of the inverse (or opposite) of the daily performance of index. The fund does not seek to achieve its stated investment objective for a period different than a trading day.

Alert: Leveraged and inverse ETFs typically are designed to achieve their stated performance objectives daily for a single day. Some investors might invest in these ETFs with the expectation that the ETFs may meet their stated daily performance objectives over the long period as well. Investors should be aware that performance of these ETFs over a period longer than one day can differ significantly from their stated daily performance objectives.

Yes but only for those on the tradeable list for U.S. Markets. L&I ETFs listed on Bursa Malaysia are not tradeable via Rakuten Trade.

Exchange-traded funds, or ETFs, are becoming more and more popular with individual investors partly due to its simplicity. Most ETFs are portfolios that track a major index, charge low fees, and can be bought and sold easily on popular stock exchanges. For all these reasons, many investors consider ETFs to be ideal “buy and hold” investments.

On the other hand, Leveraged and Inverse ETF are usually designed to achieve their stated performance objectives daily for a single day. Therefore, a buy and hold on L&I ETF for more than the stated period is not recommended.

Be sure to read the Investment Objective in the prospectus of the ETFs, principal investment strategies, risks and costs involved.

You can find the prospectuses on the websites of the financial firms/fund houses that issue a given ETF. Leveraged and inverse ETFs are usually designed to achieve their stated performance objectives for a single day.

Although ETFs are designed to provide investment results that generally correspond to the performance of their respective underlying indices, they may not be able to exactly replicate the performance of the indices because of expenses and other factors.

The performance of these ETFs over a period longer than a single day can vary significantly from their stated daily performance objectives.

Day traders or active investors who are bullish about the market and wish to seek a return that is 200% or 300% of the return of its benchmark underlying assets/securities in a single day.

OR

Day traders or active investors are bearish about the market and wish to seek a return that is -100%, -200% or -300% of the return of its benchmark underlying assets/securities in a single day.

Returns on a leveraged or inverse ETF over longer periods can differ significantly from the performance (or inverse of the performance) of their underlying index or benchmark during the same period of time.

For example, ProShares Ultra S&P 500 ETF (SSO), The Fund seeks daily investment results, before fees and expenses, that correspond to two times (2x) the daily performance of the Index. The Fund does not seek to achieve its stated investment objective over a period greater than a single day.

If the S&P 500 index were to lose 10% on one day, and then gain 10% the next day, the S&P 500 starts at the round value of 1400, it would lose 140 points on day one to close at 1260. The next day, it would rise 10%, or 126 points, to close at 1386. The total loss from this two day move is 14 points, or 1%.

Supposing that SSO started out at a value of $60 per share, SSO should lose 20% of its value on the first day. The ETF would close at a value of $48. The next day, it should rise 20% from $48 to $57.60 per share.

At the end of two days, the S&P 500 would have lost 1% of its value. By contrast, the SSO ETF would have lost 4% of its value. This is not "tracking error," however, since the ETF met its daily objective.

For more information please refer to sec.gov for Leverage and Inverse ETFs: Specialized Products with Extra Risk for Buy-and-Hold Investors.

You can now place order for GOLDETF (0828EA) as usual in your trading platform.

Client is not allowed to trade on GOLDETF (0828EA) on contra account.

No. Trading on MyETF-US50 is currently not facilitated by Rakuten Trade as we do not provide trading for non-RM stocks.

Client is not allowed to trade on GOLDETF (0828EA) on RakuMargin Account

Mother warrant shares is normally issued by the listed company with the help of investment bank as the underwriter, and structured warrant is issued by the market maker who normally are the investment bankers.

Mother share warrant prospectus and structured warrants shares prospectus often varied from each other.
The prospectus of the mother share warrant and structured warrant are available on the Bursa Malaysia website under company annoucement.

Yes if they are company warrants. Structured warrants can't be converted on our platform. 

Sorry no. Its a cash settlement option only. 

Yes.

No but do check how much you will need to successfully to fully perform your trade (s).

Step 1: Login to the dashboard

Step 2: Access the Menu screen “Currency Exchange”. Alternatively, you could also tap on My Account for similar function.

Step 3: Tap on the ($) icon (circled in red) and you’ll be taken to the foreign funds screen.

Step 4: On the foreign funds screen, choose to convert your cash from Ringgit Malaysia into either USD or HKD. You’ll be able to see the indicative rate that will be used at time of conversion. 

Step 5: After you’ve decided how much you want to convert, key in your trading pin and click CONFIRM. In real-time, you’ll see the updated cash amount in the selected currency on the My Account tab.

No.

Yes you can. Steps to perform the conversion can be found on our website (Tip sheets).

Yes. For example, if you convert RM4,000 into USD, your FEA Investment Limit Utilized amount is RM4,000. Therefore, the remaining FEA balance is RM 996,000.00. Likewise, when you convert Ringgit Malaysia into HKD.

No. Withdrawal requests are performed in Ringgit Malaysia.

No. All cash deposits accepted must be performed in Ringgit Malaysia via your registered bank account with Rakuten Trade.

Just like a money changer counter, the demand and supply of a currency will affect the indicative rate between two currencies. Please note that the daily indicative rate is non-negotiable.

It’s updated multiple times a day. The last update will be when the foreign market opens for trading. 

Unfortunately no. 

It’s displayed based on the chosen settlement currency. For example, if you choose to settle in USD, the realized profit loss will be in USD.  For foreign shares sold in Ringgit Malaysia, the realized profit loss will be in Ringgit Malaysia. Likewise, for foreign shares sold in HKD, the realized profit loss will be in HKD.

No. Please treat them as profit/loss amounts of respective currencies.

For example, if you sell your Apple (AAPL) at USD 152 and you bought it at USD 142, your realized profit is USD 10. But if you bought Walmart (WMT) at USD 130 and sold it at USD 126, your realized loss is USD 4. That means, your net profit for both AAPL and WMT will be USD6.

For example, if you sell your Alibaba Group Holding Limited (9988.HK) at HKD 120 and you bought it at HKD 80, your realized profit is HKD 40. But if you bought HSBC Holdings plc (0005.HK) at HKD 52 and sold it at HKD 39, your realized loss is HKD 13. That means, your net profit for both Alibaba and HSBC will be HKD 27.

For trading in Ringgit Malaysia, if you bought Pinterest (PINS) at RM 166 (USD37) but sold it at RM 76 (USD 17), your realized loss is RM 90. But, if you bought Beyond Meat Inc (BYND) at RM 247 (USD 55), and sold it at RM 112 (USD 25), your realized loss is RM 135. That means, your net loss for both PINS and BYND will be RM 225.

Therefore, our display will read:

Foreign Currency: USD

Total profit = USD 10 [for APPL]

Total loss = USD 4 [for WMT]

Total realized profit/loss = USD 6

Foreign Currency: HKD

Total profit = HKD 40 10 [for 9988.HK]

Total loss = USD 13 [for 0005.HK]

Total realized profit/loss = HKD 27

Local Currency: Ringgit Malaysia

Total profit = RM 0

Total loss = RM 225 [for PINS & BYND]

Total realized profit/loss = RM 225

It depends. Conversion of Ringgit Malaysia into USD or HKD will impact your Foreign Exchange Administration Investment Limit amount per calendar year. For example, if you convert Ringgit Malaysia into USD to buy US shares in this calendar year, it will impact your FEA Investment Limit amount. There will be no impact if you bring forward your USD or HKD cash balance from previous calendar year to buy US shares.

No.

Yes but it’s market specific (i.e: USD for U.S. Markets and HKD for Hong Kong), but cash withdrawal requests will be processed in Ringgit Malaysia.

There is no change to the existing online/offline deposit and withdrawal services. The processing turn-around time will be on a Malaysian trading day.

Our indivative rate or daily reference exchange rate is based on the previous day’s rate quoted as received from the external licensed FX dealer. We will apply a reference exchange rate as an estimate or for valuation purposes only. For settlement, the quoted rates will be applied. 

You may choose and select according to different stock exchanges.

No.   

Our daily reference exchange rate is based on the previous day’s rate quoted as received from the external licensed FX dealer. We will apply a reference exchange rate as an estimate or for valuation purposes only. For settlement, the quoted rates will be applied. 

We will only finalize each foreign buy/sell contract at the end of the foreign market’s trading session. 

Yes you can, provided that you have sufficient USD cash balance or HKD cash balance but you can’t settle your HKD trades in USD or vice versa.

Yes, you can however not via a combination of currencies.

Settlement processing will be based on the foreign market’s T+2 settlement rules, subject to a Malaysian trading day.  

For example, if you made a purchase on Monday (US trading day), your settlement of the purchase will be on Wednesday (US trading day). Your trust money will be deducted on Wednesday (MY trading day).  

If a sale was made on Monday (US trading day), your settlement of the sales will be on US Wednesday trading day. Sales proceed in Ringgit Malaysia will be credited to your trading account on Wednesday (MY trading day) 

The above scenario was made based on the assumption that there are no public holidays at respective market. If the due date of the settlement falls on weekend or public holiday, the settlement process will be adjusted accordingly to fulfil the foreign market T+2 settlement rules 

Our daily exchange rate is a reference. Generally, when you buy the foreign shares, there will be a conversion between Ringgit Malaysia and the respective foreign currency. Therefore, we will display the daily reference exchange rate to serve as a guide / resource.   

Please note that the daily reference exchange rate is non-negotiable. 

If the structured warrant expired in the money, advise on final settlement will be available in announcement at Bursa website. After our custodian received such payments it will take another 3-5 trading days to credit into your trading account. You may view the status at “My Account”, “Transaction History”, and “Cash” section.

It depends on the company announcement on the level of acceptances of the Offer and settlement advise in the Offer Documents. After our custodian received such payments it will take another 3-5 trading days to credit into your trading account. You may view the status at “My Account”, “Transaction History”, and “Cash” section.

A Corporate Action is an activity initiated by a company, which affects the nature and/or quantity of stocks that you hold in the company.  Some actions may require a response from you while others may not. It is important that you understand how a particular Corporate Action may affect your holding(s).

There are numerous types of Corporate Actions. The main ones include:

·         Dividends

·         Takeovers

·         Rights Issues

·         Bonus Issues

·         Conversion

·         Warrants

·         AGM/EGM Meeting

Click here to find out more about Corporate Action.

No. Rakuten Trade will handle the processing of corporate actions once we receive the instruction(s) and payment from you.

Rakuten Trade's Deadline is always ahead of Registar's deadline. It is a bit longer compared to direct accounts as it includes not only our processing time but also the time taken by the registrar to process your application.

Yes.

 You may request for a copy by emailing customerservice@rakutentrade.my .

The new shares/cash offered will be credited into your account once we have received instruction from the registrar as defined in the offer letter.

Once the deadline for Rakuten Trade has passed, Rakuten Trade is unable to process the related Corporate Action Activity on behalf of you.

No.

Yes, if you are the shareholder of the company. To attend AGM/EGM, please ensure the shares are sighted in your CDS account beforehand. Then, email your request to our Customer Service at least 10 working days before the AGM/EGM date. Cutoff time for AGM/EGM request is 3PM. Any request thereafter will be processed next Market Day. Please contact us at customerservice@rakutentrade.my for more information.

No request of proxy form will be entertained thereafter. 

 No as your account with Rakuten Trade is a Nominees Account.

Shareholders can only utilize available cash balance in RakuMargin Account to act/subscribe for corporate action. Payment for this subscription of corporate action is subjected to the approval of Kenanga Investment Bank Berhad to ensure the margin ratio does not go below 180% (Required Maintenance Ratio)

You may go to the company website or Bursa website to download the annual report.

* All manual request is subjected to management approval and client shall follow the timeline given for the exceptional handling. A flat handling fee of RM20 for each request of manual subscription/handling of a corporate action. 

No.

Corporate Actions will be handled by Rakuten Trade based on your instruction (via online subscriptions or email). 

Rakuten Trade's deadline area always ahead of the Registar's deadline a it will take a bit longer compared to direct accounts as it includes not only our processing time but also the time taken by the registrar to process your application.

To opt in please do so via online via My Account > Corporate Action Subscription or by emailing us at customerservice@rakutentrade.my

Please note that RT accounts are unable to apply for an IPO and you will not receive annual reports/ dividend vouchers directly from the Registrar. You will need to request manually from us via email. 

As the bonus issue is like dividend, no action is required from you. 

It refers to a Rights conversion, a corporate action subscription. To opt in please do so via online via My Account > Corporate Action Subscription or by emailing us at customerservice@rakutentrade.my

The bonus share will be credited into your trading account before market opens on the listing date stated on Bursa Malaysia.

Generally, our financier Kenanga Investment Bank Berhad does not take in the request to process the corporate action for Non-Marginable stock. Therefore, it is not advisable to do so.

Reminder:
Rakuten Trade shall not be responsible for any claims/losses incurred if the client:
-Fails to notify or give instructions to Rakuten Trade
-Or fails to submit application before Rakuten Trade Deadline

No cancellation is allowed for RakuMargin. We shall not be responsible for any losses arising from your decision made for the corporate action subscription. We shall deem that your Corporate Action subscription is final and no claim will be entertained thereafter.

Kindly note that our system will auto adjust your average price / average acquisition price after the bonus issue. The bonus shares will be credited with zero cost. In general, bonus issue will increase your quantity in hand, your average price / average acquisition price will decrease

No, there will be no corporate action handling charges by RT to RT client. Normally the cash dividend will be subjected to withholding tax and will be credited into your Cash Upfront account minus the withholding tax. Other charges (if any) may apply.

Distribution such as dividends will be maintained in the respective local currency. For example, if you receive dividends from a stock listed on NYSE / NASDAQ, you will receive dividends in USD. Likewise, if you receive dividends from a stock listed on HKEX, you will receive dividends in HKD.

No. RT does not support Voluntary Corporate Action for US and HK markets.

It will be credited into your trading account once we receive the payment from our foreign custodian and other relevant partners.

If the US fractional share is less than 0.0001 unit, it will be sold and the USD cash proceeds will be deposited into your trading account. If it’s more than 0.0001 unit, it’ll be transferred as per norm into your trading account.  

For HK fractional shares, it’ll automatically be sold on your behalf and the cash proceeds will be maintained in HKD. 

Once  our custodian had processed the said corporate action, the shares distribution will be credited into your client portfolio tentatively on Effective date/ Payment Date + 2 business days, while cash distribution will be credited to your trading account tentatively on Effective date/ Payment Date + 5 business days .

RT supports the mandatory type of corporate action events such as dividend, bonus, share split, merger, spin off and etc. RT does not support Voluntary events like rights issue, tender offer, priority offer and etc.

No.

Yes.

Yes.

The net dividends payments will be credited into your trading account once we have received the payments from our custodian. It may take around 3-5 trading days from the payment date (excluding weekends & public holidays) for the processing. You may view the status at “My Account”, “My Statement”.

 eDividend is a service which allows an issuer to electronically pay your cash dividend entitlements directly into your bank account instead of making a payment via bank cheque. We will manage the dividend payments directly into your Cash Upfront Account so you do not need to register for it.

 The dividends will be credited into your Rakuten Trade Trading Account.

We have an "Earning Dividends" webpage that is regularly updated with the latest dividend issuances as well as additional information around dividends that might be of interest.

You will receive an email notification once your dividend payments are transferred into your Cash Upfont and/or Contra and/or RakuMargin account. The dividends will be reflected in your transaction history screen under “Dividend”.

 Yes.

You may view or download your "Dividend Tax Voucher" from our web trading platform.

Go to “MY ACCOUNT”

Click on “MY STATEMENT”

Select “Dividend tax voucher” at Document Type and click the “Show” button.

Finally, select “view” or “download” statement.

There is no minimum amount.

No. You get a facility limit of RM100,000. Your trading limit will depend on the cash and shares pledged as collateral subjected to margin ratio

Facility limit means the amount that we are prepared to lend you when you trade via your RakuMargin account.

RM100,000.

RM20,000.

Generally, your trading limit is determined based on the pledged cash and shares. They will each be assigned a multiplier.

For example,

• RM10,000 (Cash deposit) : Trading limit of RM22,500 (x2.25 cash)
• RM10,000 (shares) : Trading limit of RM12,500 (x1.25 pledged shares)

Note: Example above is based assumption you do not have outstanding balance in RakuMargin account.

If you have outstanding balance in your RakuMargin account, the formula is as follows. Either option A or B can be adopted. Whichever is lower will be adopted as the margin trading limit.

Option A: (Share Collateral Value + Cash) – Gross Outstanding x MOF

                  __________________________________________________________________

                                                     (MOF –100%)

Option B: Margin Facility Limit – Gross Outstanding Balance

Yes by submitting your request together with supporting materials via the trading platform. Request is subjected to Kenanga Investmen Bank Berhad’s (our financier) approval.

 Supporting documents:

1. Income Evidence (EPF statement, BE Form, Salary Slips)
2. Proposal for pledged cash
3. Proposal for pledged shares

We will send you an email and ask for a digital sign off on the supplementary Letter of Offer which is available on the “Agreement” in the member webpage.

You can trade shares that are tagged “marginable shares” only while shares marked  non-marginable shares can only be sold via our platform.

The list of marginable shares will be revised by from time to time at Kenanga Investment Bank Berhad’s discretion. [STOCK INFO >> MARGINABLE STOCKS or NON-MARGINABLE STOCKS].

Collaterals are cash and marginable shares that are pledged to obtain a trading limit.

Generally, cash and shares quoted on the Bursa are accepted as the collateral securities for RakuMargin account. For more information, list of marginable stocks and non-marginable stocks will be available at STOCK INFO page or STOCK INFO >> MARGINABLE STOCKS or NON-MARGINABLE STOCKS.

No. You are not allowed to buy Rights Shares via RakuMargin Account. You can sell the entitlement shares (Rights Shares)

No. If you wish to settle your outstanding purchases, you’re required to submit settlement instruction(s) via the trading platform.

Please login and select “MY ACCOUNT” >> “Margin” >> “Outstanding” and key in the amount that you wish to settle in “Amount for settlement”.

All marginable shares collateral value will be valued at either the ceiling price or percentage haircut on the last done price of the preceding market day.

Rakuten Trade and Kenanga Investment Bank Berhad will take whichever collateral value is lower in determining the margin ratio.

• ACE Market: valued not more than 50% of the last done price on the preceding market day
• Main Market: valued at a ceiling price determined by Kenanga Investment Bank Berhad or the last done price on the preceding market day, whichever is lower. The ceiling price valuation excludes FBM KLCI counters
• Warrants and Loan Stock Market: valued at a ceiling price determined by Kenanga Investment Bank Berhad or the last done price on the preceding market day, whichever is lower. The ceiling price valuation excludes warrants and loan stocks related to the mother share of FBM KLCI counters.
• Suspended Counters: Counters that are suspended from trading after 1 market day will have a 50% haircut imposed. Counters that are suspended for more than 3 market days will have a 100% haircut.

Also known as an equity ratio, it is the total collateral value divided by the gross outstanding balance in your RakuMargin account.

For example,

RM18,000 (Collateral value)                        =             Margin ratio is 180%

RM10,000 (Gross outstanding)

It affects the status of your RakuMargin account in the event of the following scenarios.

- Should the margin ratio fall below 180%, the following condition will apply:

• Buy limit zero (0),
• Cash withdrawal limit zero (0)
• Share transfer limit zero (0)

At the end of the trading day, the system will auto offset the other outstanding debit items and the remaining cash balance will be utilized to cover the outstanding purchases to rectify margin position as high as 180% ratio (Required Maintenance Ratio)

- Should the margin ratio fall below 150%, a margin call email and web notification will be sent to you and you have three (3) market days to pledge additional cash or/and acceptable shares to bring the margin ratio above the 150% ratio (Required Equity Ratio).

• Failure to pledge sufficient funds / shares will result in force-selling of shares in your RakuMargin account on the 4th market day.

• Your RakuMargin account will also be suspended from buying any further securities

- If the margin ratio falls below the Force Sell Ratio (140%), a force sell email notification and web notification will be sent to inform you that the RakuMargin account financier, Kenanga Investment Bank Berhad shall have the absolute discretion to, and without notice to the client, liquidate the available shares and/or such other collateral provided by the client, to bring the margin ratio up to 150% (Required Equity Ratio)

Yes.

Yes.

Scenario A

• Monday after trading hour: Margin ratio drops below 150%. Margin call triggered

>             System auto sends margin call email to you

• Thursday: Last day of margin call
• Friday: Force sell of the collaterals

Scenario B

• Monday after trading hour: Margin ratio is less than 150%. Margin call triggered.

    >              System auto sends margin call email/notifications to you.

• Tuesday: You rectify your margin ratio and at the end of the trading day and your margin ratio is above 150%. The margin call will deactivate.

Scenario C

• Monday after trading hour: Margin ratio is less than 150%. Margin call triggered.

                >             System auto sends margin call email to you

• Wednesday: Margin ratio is rectified by bringing margin ratio greater than 150% during trading hours. However, at the end of trading day margin ratio is lesser than 150%. It is still considered as second trading day margin call.

• Thursday: Last day of margin call
• Friday: Force sell of the collaterals

Scenario D

• Monday after trading hour: Margin ratio drops below 140%

        >             System auto sends margin call email to you

• Tuesday: Force sell of the collaterals

Yes, please deposit with sighted cash or sighted shares into your RakuMargin account. Alternatively, you can sell the financed shares.

Margin call & failure to respond to margin call
Please perform fund online deposit transfer into your RakuMargin account to rectify your margin shortfall latest by the 3rd business day (T+3) at 5:00pm, from the date of margin call letter issued to you. ok

Failure to maintain the required collateral will trigger forceselling of share(s) on the next business day (T+4). We shall not be responsible for any losses incurred arising from the forceselling of share(s) if you fail to perform online fund deposit by the required timeframe. Please contact Rakuten Trade’s Customer Service team if you have further clarification.

ForceSell ratio triggered & failure to rectify position above 150%
Please perform fund online deposit transfer into your RakuMargin account to rectify your margin shortfall according to force sell letter issued to you.

Failure to rectify position above 150% (Required Equity Ratio) will trigger forceselling of share(s) on next business day. We shall not be responsible for any losses incurred arising from the forceselling of share(s) if you fail to perform online fund deposit by the required timeframe. Please contact Rakuten Trade’s Customer Service team if you have further clarification.

Just write us a proposal to settle outstanding balance. Our financier Kenanga Investment Bank Berhad will review it and upon approval subject to terms and conditions agreed both of you.

You may get Daily Margin Statement at member’s web page via MY ACCOUNT >> RakuMargin >> MY STATEMENT >> DAILY MARGIN STATEMENT.

Unfortunately no as the system will earmark the force sell quantity automatically.

An email will be sent to your inbox registered with us a month prior to your points expired. Alternatively, you can contact our Customer Service at +603 2110 7110 or email us at customerservice@rakutentrade.my

You can view your points that will be expiring via the iSpeed.my app and web. The system will show earliest expiry date first.  

You can contact our Customer Service via email us at customerservice@rakutentrade.my or chat with us here

Just login to your dashboard. Available RT Points will be listed beside your name (on the header).

You automatically start earning points when you successfully open an account with us and through the following:

• 1^st Cash Deposit: 1,000 RT Points
• Share Transfer In: 1,000 RT Points / Share
• Brokerage: RM2 Brokerage = 1 RT Point
• Friends Referral: 1,000 RT Points / account activated.

On an ad hoc basis, RT points will be awarded for different engagements with us. Please refer here for the latest information.

Please refer here for more info

RT points can only be used to offset brokerage for trading in Ringgit Malaysia only.  If you wish to utilize your RT Points on US market trades (in MYR settlement), kindly perform the trade one day before the expiry date to avoid expiration of points as the processing of requests are done after market close. 

All RT points will expire at 11:59pm (GMT +8)

Yes for successful transactions regardless of the settlement currency chosen.

Yes you can, including your balance RT Points available, unique referral link / code, view your RT point transaction history as well as are able to convert available points into airasia points , BonusLink Points or Boost Stars. 

Trading on the equity market has never been more rewarding. For the first time in Malaysia, Rakuten Trade has brought 3 affiliate partners together under 1 rewards eco system to offer you more to complement your lifestyle needs.

The Rakuten Trade Loyalty program is FREE and is where members earn points from trading activities, introducing members by referral link / code, share transfer, and / or by participating in our marketing campaigns.

Members can then convert these earned Rakuten Trade (RT) Points into airasia points, BonusLink Points and/or Boost Stars. Earning points is automatic for all Rakuten Trade clients.

Rakuten Trade Points or RT Points are what you earn when you trade or execute any trading exercise via our platform and / or by participating in any of our marketing campaign(s). Check out our Marketplace on our website or via our iSPEED.my app for more information!

There are 2 categories that you can earn RT point for and for each category, it will have a different redemption matrix and expiry.

Do note that to utilize RT points to offset brokerage, an opt in button on the order pad is required prior to completing the order.

Category 1: Earn RT points by

• Making your 1st cash deposit in of more than RM1,000
• Transferring your shares in
• Trading (RM1 brokerage = 1 RT Point)

These RT Points earned can be converted into lifestyle rewards – airasia rewards, BonusLink, Boost and / or to offset brokerage fees.  

Category 2: Earn RT points by

• Successfully referring a friend (1000 RT Points)
• Participating in various activities hosted by RT (we will inform you in advance which activities are entitled to bonus RT Points)

These RT Points can only be used to offset brokerage fees and has a one-month expiry. 

Points redemption will be based on a first in first out basis (which means we will deduct the oldest earned RT points first).

Earn RT points and use them to offset your brokerage fees. Remember to opt in by ticking the box at the bottom of the order pad to use RT points to offset brokerage when you place a BUY or SELL order. This is subject to a successfully matched order and available RT Point balance.

Check out this Tip Sheet.

Yes, we do and it’s called The RakuFriends Program.

You can invite your friends to join Rakuten Trade via email or by sharing via your social media network. All you need to do is share the referral link / code which can be found on your dashboard via Whatsapp, Facebook, tweet, etc! When your friends use the unique referral link / code in their account opening form (page 1) and you both will receive 1,000 RT Points upon account approval. 

Yes so long as the RT points are from Category 1 and not Category 2. Please convert your RT Points to lifestyle rewards first before you opt in for a brokerage rebate. Once you’ve opted in, and your trade is matched, it can’t be reversed.

There are 2 categories that you can earn RT point for and for each category, it will have a different redemption matrix and expiry.

Category 1: (1 year expiry)

• 1^st Cash Deposit: 1,000 RT Points
• Share Transfer In: 1,000 RT Points / Share
• Brokerage: RM1 Brokerage = 1 RT Point

 These RT Points earned can be converted into lifestyle rewards – airasia rewards, BonusLink, Boost and / or to offset brokerage fees.  

Category 2: (1 month expiry)

• Friends Referral: 1,000 RT Points / account activated.
• Participating in various activities hosted by RT (we will inform you in advance which activities are entitled to bonus RT Points)

 These RT Points can only be used to offset brokerage fees.  

Points redemption will be based on a first in first out basis (which means we will deduct the oldest earned RT points first).

Yes, you do. 1 RT Point for every RM1 brokerage paid.

Conversion is simple and can be made completely online. Redemption can be done so long as you have Rakuten Trade (RT) Points to be converted.

All you need to do is register your membership information of the respective loyalty partners on your Rakuten Trade Point page.

• Step 1: Click RT Points on your dashboard to identify the total RT points you have earned

• Step 2: Click Redeem Now

• Step 3: Insert number of RT Points you would like to convert based on the affiliate brand. i.e: 500 airasia BIG Points, 500 BonusLink Points or 500 Boost Stars

Rewards partner membership information required: 

• airasia rewards: airasia member ID (10 digits)

• BonusLink: BonusLink Membership (16 digits)

• Boost: Boost Membership (your mobile number)

Check out this Tip Sheet here

1 Rakuten Trade Point = 1 partner’s rewards point.

It'll be reflected on your dashboard by the end of the trading day.

You may redeem your Rakuten Trade Points anytime so long as you have earned at least 1 RT point. However, while your converted points will be immediately deducted from your Rakuten Trade account, there may be a delay in seeing the converted RT Points in your respective loyalty account as timing is dependent on the receiving rewards standard operating process. Please check your available balance on the respective rewards brand website / app.

Just login into your dashboard. Available RT points will be listed beside your name (on the header).